When searching for a home loan under the Government Scheme for Single Parents, you need to be able to rely on someone you can trust to be able to present all the options available and give you the right information to make the right decisions. Rosie Villella from Community First Credit Union was able to answer the myriad of questions and provide guidance from securing a placement under the Family Home Guarantee Scheme to successfully completing the Settlement. There was not question too silly or too hard that with her extensive experience and knowledge she was not able to answer confidently and made me feel at ease using the Community First Credit Union. Everything was handled quickly and efficiently. Many thanks Rosie and the Community First Credit Union for helping to change my live. Kind regards, Lana
I signed up for an EV Green Loan, great rate and even better service. I shopped around and saw some slightly better variable rates but decided to talk to Community First because they offered a good fixed rate. I dealt with Alexandrea the entire time and she was a massive help, it’s my first new car so I had a lot of questions and Alexandrea took the time to explain everything. There was no pressure throughout the process and I ended up getting approvals very fast. I was kept in the loop the entire time and had a follow up call today (a week later) to check in. Very professional, thanks for all the help.
We are currently building our first home and Community First was our preferred bank and they did not disappoint! Alix was absolutely fabulous throughout the whole process and made us feel very safe and secure with all the drama and delays that go along with building. Going above and beyond at times to ensure the whole process was stress free and seamless. She is extremely warm, friendly and funny making us feel relaxed and comfortable throughout the loan process. Couldn't recommend her more highly!
I got my car loan through Community First Penrith. After shopping around they definitely had the best interest rate available. I can’t thank Alexandria enough for all her help with my car loan process ! She was so professional, approachable, got back to my queries swiftly and she genuinely cares. Your not made to feel like just a number. Highly recommended, hence I’ve given 5 stars. Thanks Alexandria, your help and advice is greatly appreciated and I’m loving driving my new car!
I have been a customer of community first for about 8 years and have never had anything but exceptional customer service. I really Love being able to deal with my local Community First and talk to a person and not be on hold for a long period of time. Alix and Elizabeth have always been extremely helpful. I will be a customer of Community First for years to come. Give these guys a call if you want a great home loan and exceptional customer service.
My experience with Community First at Penrith was positive. I felt supported by the staff, particularly Alix Eichorn who ensured that I was looked after even when she was on leave. Alix's willingness to explain things to me clearly, without making me feel like I didn't know what I was doing, led to me feeling supported and comfortable as I made some very important decisions.
Reading reviews about Community first bank had me skeptical at first but I took a chance. They were stellar from the start. Alexandrea was diligent, followed up promptly, was clear and gave information that was relevant and necessary. The process was fast and she did her absolute best to ensure everything was in place. Outstanding to say the least.
I was looking to increase the limit on my card and saw Alexandrea. She was very prompt, professional, organized and made it so easy to go through the process. She was an absolute pleasure to deal with. Never had anyone in the banking industry assist in such a timely and efficient manner. Thankyou so much Alexandrea, you are an asset to the branch.
I joined a credit union to get better service than a bank. Wow, I do not think it could get this much better. CFCU was fantastic, due to one factor “their staff”. Sameena at Penrith dealt with my application from start to finish and I could not be happier with her professionalism and courteous approach. Truly outstanding work. Cheers Anthony
From my first appointment with Alexandrea at Penrith, I was treated with a sense of welcoming and kindness. I was fully supported throughout the entire loan process and any email I sent was responded to that day. Many thanks to Alexandrea for her assistance and would highly recommend her and the team at Penrith for any banking/loan needs.
Thank you Alexandra for your amazing service, we now have a fantastic camper trailer that we are so excited to use. You made everything so effortless, I especially like to thank you for the phone calls and messages to let us know what we needed, where things were up to, and to just make sure that we received things. Fabuuuulous
Snezana was amazing! Helped me with everything I needed and asked questions to help me with things i hadn’t thought of. Will be booking in a meeting to look into another investment house loan and changing my insurance over. Very happy with community first and never plan on changing …
A follow up from my rating nearly a year ago. This time my wife and I dealt with Sameena for our car loans, she was awesome! Quick turn around, very responsive and helped us get my wife out of her old death trap and into a shiny new car! Will keep recommending, the team at Penrith are brilliant!
Absolutely love the Penrith Team. They always brighten my day with their smiles. Always willing help when needed with their exceptional customer service skills. I have been a member for many years at Community First Credit Union. Thank you to Snezana, Elizabeth, Beatrice, Amanda and Emilie.
I had a great experience working with the team here. Alix Eichorn in particular went above and beyond and did everything she could to make my experience smooth and easy. She answered any questions I had and was such a helpful person to have on board. Thanks again, Alix!
I am so Impressed with the service I received from Alexandrea. She went above and beyond to assist me with my personal loan, making it a smooth and positive experience. Can't recommend Community First Credit Union enough. Definitely five out of five service. …
Beatrice from community first was so helpful. She helped me through the end to end process for my personal fixed loan. The process was so successful thanks to the amount of support provided. I have never had a better banking customer service consultant.
I Just spent the last 12 months sorting a very difficult loan application out and could not be happier with the result! Every single staff member has been so easy to deal with. Emile and Elizabeth have made the process so easy on a personal
Our experience at Community First Credit Union Penrith has been exceptional. We are always approached by the friendly staff with great smile. Beatrice, Snezana and the rest of the team always take the time to talk to us. We don't feel like
We just bought our first home and the help and support we received from Liz and the team at Community First was out of this world! She made a very stressful process much more manageable and took care of the worrying for us They also
We were very happy with the service Alexandrea provided us with our loan . Nothing was any trouble & things moved along fast . Having dealt with other lenders at various times this was the best no fuss service . Thanks for your help.
Iskra is very knowledgeable, responsive, courteous and provided great advice. It was a pleasure working with her, I will choose her again when buying an investment property. I highly recommend her. In addition, Credit union customer
Walking into the Penrith Branch at Community First is so refreshing. This is not a "normal" bank, I have one of the best credit cards on the market and I am giving back to the community at the same time. How amazing is this?
Alix & Tiarne from Penrith office went over & above to assist, keeping us updated every step of the way. I would highly recommend them both as they are a credit to Community First. Thank you both for your help.
Recently transferred our mortgage over from one of the big four banks mainly due to the great rates offered by Community First. From start to finish Elizabeth at the Penrith branch provided excellent customer
Thank you very much, Alexandrea for her wonderful service. I have been fortunate to have her helping me with reaccessing my online banking, which I could not resolve it without her help.
Alexandrea was absolutely amazing through the whole process, constantly keeps you updated and is straight up and to the point. She’s definitely worth the 5 star rating.
Alexandra and the penrith team are always so lovely and helpful. Their customer service is chef's kiss …
I would like to commend the Penrith branch for their pleasant, courteous and professional team.
I Hi everyone! My engagement with Community First has been for a while. I must say their