I went in today so I could get my passport renewal and I was so disgusted with the front desk representative and the idiotic out dated application. I have a unique Israel name, and where I had to write down my first name, it says to write down your Christian name??? My Christian name? I don’t have a Christian name!!!!! Christianity is not my religion... so why do they have on an application in the st. Lucia embassy Saying write down your Christian name. I am HIGHLY insulted by that. Then I was told by the front desk representative that my application may be rejected because my hair is covered,” what!!?” Last I check in the so call Christianity world a woman is supposed to cover their hair. And to top it off there’s no place where you can put that your Hair is covered for your faith... or religious purpose. This application in my opinion is straight up asinine to me. They want your so call Christian name.....but They don’t want you to follow,what it says that you need to do in the Bible...if that’s not asinine to me I don’t know what is.

Wow, what a difference in service! My passport was sent to the N.Y. office (I live in Canada) and Ignatius called me first thing on Monday morning letting me know. Since my phone was off when he called, I returned the call and the young lady who answered the telephone was very polite and professional! I was transferred to Ignatius (Jean I believe. I am subject to correction) and he was very helpful. I have not had customer service like this from a Saint Lucian in a while. He went above and beyond! I was actually very satisfied with the service I received over the phone. Ignatius is doing an excellent job in accommodating Saint Lucians. He answered all my questions and was quite happy to do so. It was a joy to talk to a Saint Lucian who loved their job as much as he did. I can tell he takes great pride in what he does. The office in Toronto can definitely learn a few things from New York. Thank you for being so helpful and patient with me!

Disgusting attitude. From the way they answer the phone to the service provided. I called to inquire information about documents needed to renew a passport because this was my first time doing it through the consulate in NYC. The service I received over the phone was unacceptable as I couldn’t get my questions out without man jumping to conclusions. I was so frustrated that I hang up the phone and renewed my passport in St. Lucia which was ALOT CHEAPER. The St. Lucian government need to keep a closer eye on the individuals they hire that will be a representation of the government and country on foreign land.

I needed my passport renewed to visit my mother. I now live in the USA.I received my pass port on time. The receptionist is very pleasant. The entire team was very understanding. There was a back log at the time. They made it happen. They communicated with me and assure me I will be able to see my mom for the religious ceremony that I go to every year. It was close but I got my passport on time. I want to say thank you to all the staff at The Consulate of St. Lucia in New York and The Consulate General. Thank you and have a productive and safe year.

I went there and had a great experience. The front desk lady was super helpful. Answered all my questions, helped me fill out the form, even took passport pictures on the spot because the one I brought didn’t meet the guidelines. Thank you!! Also the location has changed but it hasn’t been updated on google maps so call for an appointment and ask for the updated address.

The best service ever. I’m traveling to st Lucia and I found out last minute I needed a visa to travel. I called the office and every time I called they were extremely nice and helpful. Ms Victoria helped me with all the necessary documents and submitted my application. I am now waiting for approval. Fingers crossed for great result.

Made an appointment for passport renewal on arrival to get it done they could not find my appointment .how was that possible they need a better way to ensure your appointment is guaranteed. But anyway I got it done and left

It's just unfortunate reading all these negative comments. I've been to this office three (3) times, once to drop off our passports and twice to pick up. The staff was always friendly and courteous. Keep up the good work!

Staff were all pleasant and so helpful. It felt like coming home. Keep up the good work and St Lucian warm welcome!

The lady whom I spoke to on the phone was extremely rude and irritated . It’s a very unprofessional experience.

I had really great experience here the lady assisting me was really kind and helpful

Thanks a lot! We had an emergency, and they helped us with documents expeditiously.

Unprofessional at its finest

Excellent customer service

✍️✍️✍️ …

Pleasant