I do expect more from a Costa. The lady serving did not know how to make a tea and had to be corrected numerous times by her friendly colleague who was also trying to serve customers, he was exceptionally patient and professional. It as very frustrating as she kept messing up two cups of tea. The place was too hot inside , the spoons with our teas had encrusted debris on them (photo attached). Dusty pictures at head height that have not been clean for ages + again see picture) tables were not cleared in a timely manner as tables still had loads of stuff on them when we entered and left and not been touched. We went to another place after rather than stay to have a bite to eat as it was so bad here. I do expect a lot more from this place.
Meal type
Other
Price per person
£1–10

The staff at the Upminster branch are so welcoming, friendly, efficient and super fast - such a nice atmosphere. It’s always clean and items cleared quickly from tables. They work extremely hard. Thanks to Arizona, Flori, Valentina and Irina.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Dietary restrictions
They need to do vegan options and healthy options like fruit and yoghurt - that’s the only disappointing thing

This store is our regular go to Costa. Whilst the shop itself is a little ‘tired’ the environment is relaxing and friendly. The staff are all friendly and mean well. Weekends is our usual visiting time, there have been some new staff being trained so obviously need a little more time to develop. If the new starter Rachel is anything to go by then the future is bright. Helpful polite hard working has time for the customers.
Meal type
Other
Price per person
£1–10

It was extremely busy which I understand but the service was poor and the prices are awful. I waited in the queue for 20 minutes just to buy a road tie for my lunch and i paid £4 to wait a total of half an hour. There were 3 people working a lunchtime rush on a Saturday and the staff were rude and unprepared entirely. I am extremely disappointed!
Food: 3
Service: 1
Atmosphere: 1

Cold Cold Cold! Bank Holiday, nothing open, But wait Costa is open.... Great. Warm welcoming and Coffee's on. What's not to like?
Service
Dine in
Meal type
Brunch
Price per person
£20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cejun Chicken Pizza Wrap
Parking options
Parking is unavailable

Come here meeting a mate after work each week. Staff friendly , unlike the small hornchurch branch. Good large comfy seating area. Right side of road for sunny days. Can sit in or out. Good selection of food. Always clean and tidy. Large coffees are massive but I like that.
Service
Dine in
Meal type
Other
Price per person
£1–10

The assistant florinea double checked the ingredients in the coffee i ordered as I am coeliac and cannot have gluten! She was very careful and friendly!
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Dietary restrictions
See above!

Popped in for a Christmas Day coffee and a snack - what a lovely addition to the day
Service
Dine in
Meal type
Brunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Kid-friendliness
Staff were lovely to my 2 children and made their Christmas extra special

Lovely calm atmosphere when we came here this evening. Clean and tidy, served quickly and with a big smile (a rarity in some places these days!) Simiya made us both a lovely fresh hot chocolate, both her and Floria were very cheerful
Service
Dine in
Meal type
Other
Price per person
£1–10

The two ladies,serving were very pleasant and friendly.I visited on Monday 17/7/23-17.00hrs.with my two daughter-in -laws and grandson.We will be back again soon.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Christina served me and helped to bring my drink over as I had my baby in a pushchair. Thank you.
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Kid-friendliness
Room for pushchairs and help with bringing hot drinks to the table if needed.

Very nice atmosphere and very tasty hot chocolate!!! Vladislavs - polite and funny!!! Definitely we will come again! Thank you! ☺️☺️☺️
Service
Dine in
Meal type
Other
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5

Very friendly staff, helpful and great food and coffee!
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Kid-friendliness
Lots of high chairs and nappy changing facilities

I come here every week & the staff are always kind and consistent with the service and quality of their products!
Service
Dine in
Meal type
Breakfast
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Staff are very nice, and look after the place keeping it clean. The place is spacious with a variety of seats and larger tables too for bigger parties. Tony served us and was lovely with great manners and professionalism. Thank you!

Friendly staff, nice drinks and environment. Always worth a pit stop whilst in Upminster.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

I come into this Costa every week & it's always such a pleasant experience. The staff are lovely, very friendly & happy. The coffee & cake is always good.
Meal type
Lunch
Price per person
£1–10

Sef was amazing, remembered my order and always friendly. Thank you!
Service
Dine in
Meal type
Breakfast
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

The best coffee so far in the city. Crowded place. Hard to find a seat. They also sell beans and ground coffee at a reasonable price. Staff is so nice and helpful.
Service
Dine in
Food: 5

OK branch but bit cluttered. Can barely scan my costa card as the terminal is surrounded by lots of other things. Not very user friendly. Till point should be clear and customer friendly. More

Very friendly staff , allways welcoming and great coffee
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Their coffees are delicious, I have tried out Cold Coffee it was super amazing. The staff was very cooperative especially hafiza has a very good attitude she helped us to choose the best one.

There is an amazing young man who is always so lovely with the whole family! I truly appreciate his service towards us all and I genuinely hope to see him when I come into your store! More

The staff are always wonderful kind and caring and couldn't do any more ❤️
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Absolutely love this coffee shop! Staff are extremely friendly, food is always fresh and drinks here are amazing. There aren’t enough words to describe how brilliant this place is.

A great Costa for families and great service.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Perfect coffee, clean and very friendly staff. I was served from Semia. Always Great Service from her, friendly and very hard working. Five Stars ✨️ …

The staff are always so great and friendly, coffee is excellent! Brilliant fast service, and the store is always so clean and tidy too. A great atmosphere! More

Great staff and customer service. 2 dairy allergies in the family, they were very helpful checking the allergy lists for hot chocolate and dusting powder. More

I really like Costa and the food and drinks are delicious. Maybe they could have better songs.
Food: 5
Service: 4
Atmosphere: 5

Always served with a warm, happy greeting by flory & sef x
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5

Staff were incredible and so welcoming. Manager is an absolute legend and Flori makes the best cortado. Finally got a perfect cup of coffee!!

Lovely experience..was served by Vlad and Taseen. Made to feel very welcome.
Food: 5
Service: 5
Atmosphere: 5

Amazing cappuccino and late made by Anca best I’ve had for a long time!!! Thanks
Service: 5
Atmosphere: 4

Best coffee ever and barista from this shop are very nice,kind and professional... Good job keep it like that....

hot chocolate was beautiful as always same with the millionaire shortbread …
Service…
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Good cafe but bad air quality. It smells burnt bread all the time.
Service…
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WiFi keeps going out but apart from that staff and coffee AMAZINV
Service…
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Great Costa Coffee like all the others around. This is a nice comfortable place.

Wonderful service by very friendly staff!
Service
Dine in…
More