Me and my other half went in there when it was less busy. She ordered a pot of tea like normal I got the same which I don't do but I just wanted a tea too the only promblem I had was a the lady who work there she wear glasses a bit short she charged me for two pots of tea but only gave me one pot that was not a lot between two people I asked why you only gave me one pot not two she said that's costa new rule so I played smart payed for one pot of tea and got aother pot of tea which gave me 2 which was the same price as before so I dont understand why they didnt give me the right amount is only hot water and a tea bag I know I could of had it at home but still she should of not done that. Im staying away from that costa if they want to be like that.

So.. 7 of us and a dog. Placed the 1st order then was told no dogs allowed. My sister had to sit outside with the dog so asked for a refund. Order completely mixed up and v slow. 2nd order also v slow. 4 members of staff, 2 messing about and ignoring line of customers. No manager in attendance, no control over level of service. If we'd not already paid and been told about dog rule 1st off we wouldn't have stayed - but there again the service was shocking so won't go back anyway.
Service
Dine in
Meal type
Brunch
Price per person
£10–20

Came in at 16.00 was fairly empty only one person in front of me in the queue, ice machine not working, but on till just left to close the door as someone had left it open and he was moaning about the air conditioning! Hello you've got customers waiting! Very poor selection of sandwiches and pastries, I asked for 4 different items to which it was a no to them all. The coffee was actually very nicely made by a young lady who I haven't seen before. Overall coffee in the coffee shop was nice can't say about the food as they didn't have anything I wanted.

Hopefully I caught this branch in a bad day. Only one vegetarian item of warm food available in the entire store so my party of three had to have cake instead (Marie Antoinette was right!). The server didn't seem to understand my order, even though it was given slowly and clearly and had to read it back with the help of a more experienced colleague. I heard the customer in front of me in the queue have to ask "did you get that?" too. Still, the coffee was as expected. Not sure we'll try this branch again.

Lockdown update: I have been impressed with the coffee delivery via UberEats which I believe comes from this Costa. Coffee, cake and sandwiches are all packaged well. It has been a little treat at this time. Old review, applies more to drinking/eating in there, so not so relevant at the moment: The coffee is fine, the service is fine (though sometimes it gets very busy) but I prefer other Costas to this one as unless you are at one of the tables by the windows, it feels quite dark and closed in to me.

What a lovely place on high street but what a terrible service, I waited 15 minutes with a sandwich in my hand to take someone’s attention to take my order at the till but there was only one young gentlemen barista behind the counter and didn’t even want turn his face to me to as he was scared to take more orders. The que was getting busier and busier I asked if there was someone else working there and one of guests said we waited 45 minutes to be served. What a joke, I left so many people in the que.

Worst experience ever an blond worker refused to serve me a coffee as I looked to young and then after getting what they call a peach ice tea, I was served a warm ice tea with no ice and after wanting a refund and wanting to complain I was refused and got told quote for quote you got what you paid for. Very bad experience. Won't be going there again. This is specific to the Orpington high street Costa other Costas are great even the other one just up the hill I live near.

The staff are NOT friendly, the customer service in this place is atrocious. I use to be greeted by a lovely young lady who remembered my order and made me feel comfortable in store but now each time I walk into the store I feel unwelcome, the staff tend to glare at customers instead of greeting with a smile. I don't know what happened to the lovely young lady that use to serve me but I will not be using this store until the staff learn to be more welcoming.

Worst place in the world to have a coffee. The service is bad. Employees seem like they don't want to work. The place was empty but even so they forgot my coffee I was waiting for 15 minutes and nothing until I complained the employees made an ugly face. Employees are speaking a foreign language very loudly in front of customers. I will never enter that place again.
Service
Dine in
Meal type
Other

There's always at least 1 flickering light when i go and a wobbly table not good for those with migraines like me. Always bring sunglasses if that's the case. They always seem to not have in stock what I want to get in this costa...staff are polite though and nice. This costa is always loud when I go from the coffee machine banging? Not the most calming coffee shop I've been to. Decent costa overall.

X2 Cappuccino was ok
Service
Take out
Meal type
Breakfast
Price per person
£1–10
Service: 3
Atmosphere: 2
Recommended dishes
Mango and Passion Fruit Slush
Vegetarian options
There is a few choices
Kid-friendliness
Kids Can come
Wheelchair accessibility
One side of the door is accessible There is two entrances so one side is accessible

They didn’t ask if I wanted my veggie food cooked with meat and did it anyway. Also watched them make drinks, when semi skimmed milk ran out instead of bothering to get a new one out gave me skimmed milk. Was abrupt and rude when talking too us and floor was a mess.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 1
Service: 1
Atmosphere: 1

Goof service, good range of drinks, got mine free cause of the membership perks, buy were still made to normal drink standards. Good coffee shop
Service
Dine in
Meal type
Other
Price per person
£1–10
Wheelchair accessibility
We had a wheelchair with us, very spacious seating areas and door access is level with street, toilet is also accessible.

Visited today 2 May with a friend. Hardly any choice of cakes. Asked for a Toasted Tea cake and told only had these certain times. The staff didn’t seem to care The Costa within Tescos in Orpington has so much choice. The staff there are helpful and friendly. I will be visiting Tesco in future
Service
Dine in
Meal type
Other
Price per person
£10–20

You are not allowed to plug in your laptop! There are plugs near almost all the tables but a note above them is asking not to use them. I think is outrageous but fortunately there are plenty of other places nearby with more up to date approach to students/workers. The place is dark and gloomy and sitting outside is near busy street so would not recommend to go there.

A spacious, light and airy branch. Kept very clean. A good range of food but would like to see more vegetarian and vegan options. Staff very friendly. This is always my go to coffee shop when in Orpington.
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Busy coffee shop but very nicely done inside. Not a problem with the coffee but staff a bit unclear about which promotions are available. Tried to charge me full price for something that should have been discounted. When questioned, were very unclear about what the offer was and seemed reluctant to give me my money back.

Good coffee,professional staff,but only one question!Why the hell they start mopping the floor at18.00 when full of customers?We had to walk on a slippery floor holding a full tray and making sure we are not gonna fall. They also close the half of the premises at around 18.00.Wonder why?BTW!Their closing time is 19.30!

Placed my order sat at a table went to get some sugar only to find the holder empty so I asked at the counter only o be told they have run out. So I had to get a refund for my coffee and muffin why my son sat and had his. Last time I will visit will be going to primo at the top of the high street 1/10

We placed an order on Just Eat and half of our order was missing, we contacted Just Eat and phoned the Costa in Orpington High-street where we spoke to Alfie. He was such a great help and threw in some cakes for us for the inconvenience, such a lovely guy. He deserves a raise haha

The floor was messy with rubbish left on it although the cafe was not busy. The toilet was a disgrace. The toilet floor was wet with soggy napkins or tissues laying about. The coffee was OK
Price per person
£1–10
Food: 3
Service: 3
Atmosphere: 2

Barista had to redo my coffee as he didn't do it with soya milk. It was a good job I asked & checked as I have a dairy allergy.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 4
Service: 3
Atmosphere: 4

Not enough staff for the amount of customers that enter the shop. As a result, tables aren't cleaned often or very well and some of the staff are rude because they are under a lot of stress. Not a pleasant experience going into this place.

This Costa is only a few minutes from my house It was my first visit but not my last i’ve enjoyed the salted caramel hot chocolate with a nice ham and cheese toastie follow by one of their delicious lemon muffin Clean store Friendly staff

Delicious food, nice cafe, comfortable seating. Unfortunately the advertised "free Wi-Fi" doesn't work, but overall I would certainly recommend this Costa :3
Service
Dine in
Meal type
Other
Price per person
£1–10

I have never been to a costa so bad when some one brings a drink back with thay have walked out the shop with then only tryed to give it to me the place was a mess will not be going back hope thay are not all going this way

Fire alarm went off for 5 minutes and as the staff tried in vain to turn it off. They failed to check the building for a cause and still served customers. I can concluded that they knew the fire alarm system was defective.

Customer service really bad with not good service the staff look like they doing favour for Customers three times I get coffee with plenty of water inside that's so crazy I've asked for latte not for petrol lol

Very disappointed I came to get some drinks then my sister wanted the meal deal st £4.95 she refused to redo this for me! No manager present and was rather abrupt and very unhelpful. Not happy at all …

Not my usual Costas but nice people working there
Service
Dine in
Meal type
Breakfast
Price per person
£10–20
Food: 4
Service: 4
Atmosphere: 3

I visit this store 4-5 times a week, my coffee is always to a very high standard. The staff are very friendly and helpful and the store is always spotless. Well done to the managers

Worst costa I have ever been too. Awful rude staff would be more suited to be a bouncers at the club. Love getting shouted at trying to purchase a coffee. Horrific, never again!!!

Nice relaxing place, good customer service.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

If you like coffee costa make a brillaint coffee and my favourite frappe. The staff are so friendly and helpful. Lot of chairs to relax. There also sofa! Very confortable

I order via UberEats from here and there's this one employee who writes my name and "Have a good day! :)" on my bag. Give them a bonus or something, this is really sweet.

Costa is amazing. It was a pleasure having coffee there and I'll be back. The staff is very friendly and they are so fast. Great manager. Costa Coffe is the best place!

It is a Costa so very much 'what you see is what you get' but the lovely, friendly staff make a big difference.
Food: 3
Service: 5
Atmosphere: 3

Nice staff, polite . Good drinks
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

A very rude member of staff made this an unpleasant visit on Sunday. Coffee and cake was fine but this member of staffs attitude was completely unacceptable.

Awful flat white; apparently it has less coffee than a cappuccino..... but costs more Replaced with an equally awful cappuccino. Never again Mr Costa.

Good! Depending on whom is making the coffee - some are better than others! Marte is a "Great Barista" thanks for making a great coffee, everytime!

I pop in a couple of times a week. I'm always greeted by friendly staff and a cup of super coffee. I'd recommend the place. The girls are lovely..

Helpful and friendly staff. Great coffee. On the down side I find the shop rather gloomy probably as it's a long shop with limited daylight.

Nice place for a coffee and toasted sandwich and chat with mum
Service
Dine in
Meal type
Lunch
Price per person
£1–10

Usual Costa coffee set up, but the staff cannot be faulted. Always busy but they still ensure everything is done just right.

My wife had to tell them how to make a black forest hot chocolate she may as well gone around and actually made it herself.

Staff very unfriendly and impatient. It was not even closing time yet. Will be going to Starbucks across the road in future

I call in most days and always find the staff friendly and welcoming. They remember my order. A good start to the day!

Never any vegan food? Always feels like it needs a good clean.
Food: 1
Service: 4
Atmosphere: 3

Excellent coffee, staff are very friendly & helpful! Shop is always clean and tidy, and those muffins are awesome!!

Had hot chocolate and my wife had double shot flat white, satisfied her south indian taste buds
Servi…
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Good friendly service place was clean and tidy if you haven't been there before ? Then do visit when in the area .

A team of a young and friendly staff - it is a pleasure going there. Poppy remembers what we normally have.

The flat white was being made with semi skimmed milk until I intervened. Flat White is ALWAYS whole milk.

Friendliest Costa staff than most,not just that but also very efficient,quick at keeping the queue down

Generally a great coffee shop. Have had a couple of bad experiences but the good ones far outweigh it

Lovely prompt service, can get busy but not too often
Service
Dine in
Meal type
Other

Always nice to have coffee at Costa.
Food: 5
Service: 5
Atmosphere: 4

This is the only place you can choose to have a decaf tea and the kind of milk you like.

Great place but the Internet was not working . Coffee was great.
Service
Dine in

Wonderful place. Delicious drinks and food. Friendly, smiling and very welcoming staff.

Managers homophonic and insane. Hi Gina I don’t miss you.
Service
Dine i…
More

Franchise - staff more friendly and helpful than some others though... Just saying

Nice and clean very helpful staff Pleasant to talk to got time to talk to you

The service here varies. If the 2 men are serving, prepare for a long wait!

Staff are so friendly and helpful. Lovely hot chocolate and lemon tarts.

Usual Costa coffee, was originally given the wrong drink, but was fixed.

Not nice friendly staff , not a great experience. Wont be going back .

Always love Costa. Coffee great, atmosphere great and friendly staff.

Lovely shop, staff always help carry trays over and make time for us

Worst costa I have ever been too. rude staff and poor management.

Nice Costa. Clean and tidy, unlike some...
Service
Dine in

An ok costa coffee
Service
Dine in
Meal type
Brunch

Great selection of drinks, friendly staff and good outside space

Pleasant staff. General coffee shop with usual drinks and snacks

ALWAYS HAPPY TO VISIT THERE & @ THE BRANCH IN TESCO - ORPINGTON.

Like all Costa Coffee. Establishments very helpful and friendly

Very relaxed place to just sit and watch the world pass you by

Good service, good food, nothing really wow but nothing bad

Nice place for a chat with friends or just some good drinks

Lots of staff turnover so quality of drinks is hit and miss

Great service, as always, lovely hot drink. Very relaxing.

My favourite costa in the area, nice staff and good coffee

Just costa in Orpington dosen't offer wifi for costumers

Lovely coffee, very friendly staff, nice clean premises.

Very helpful and pleasant staff. Excellent coffee.

The cleanest toilet I've ever seen in my life!!!!@

Great coffee every time and the staff are lovely

Poor service and the test of the coffee is awful

Very good excellent service with friendly staff.

What can I say about my favourite coffee shop

The coffee is good and the staff really nice

Small Costa but good selection and seating.

Awful service. Staff didn't seem bothered.

I love Costa and the staff is always great

Clean, efficient service and good coffee.

Good coffee, dont have almond croissants?

Costa is a very nice coffee shop . …

It's nice but definitely Costa a packet

Only serving to go coffee , no seating.