This is the worst Insurance company I ever been to the brokers and owner's don't have a very good customer service they say they like helping the community that is not true the broker Carmen Morales screw me over I went there last year for a car insurance she did my contract very bad. Be very careful with them I am still recovering from a bad car accident I had in December of last year in a 4 car collision it was not my fault got hit from behind due to this insurance company mistake I was not covered in this accident at all I am still injured and trying to get back on track I went to complaint to the two owners and the broker Carmen that did my contract and all this people had to say is the good thing you got hit that's all i heard from there mouth among other stuff I had kids in my car they did not even cared to fix this matter this people hide behind there little law that when they make a mistake they don't care if you really value your life and the life of other in your car don't go there to them your just money...

i got a policy with them and they are very dishoste. the whole busniess as a whole even the manager. i got a policy for 6 months and they were charging me a down payment. i couldnt pay the whole thing so they said i could make it in 2 payments. later to find out theres a fee for it which was not disclosed to me. so i went from a 30 dollar balance to a 90 dollar balance.. can you belive it.. they charge fees for everything. they make money off their customers from down payments and outrageous fees. and when i said i will cancel they didnt care.. why because they are brokers they get payed commission on the initial sale so wether you cancel or not they can care less. they are very dishonest.. i will never come back here or any adrianas insurance place ever in my life and i will not recomend anyone reading this to go here.. unless you like to get robbed. because thats what they do here.

Crown Reinas insurance the Highland Park location is the best car insurance company; they have the lowest prices for car insurance out there, I literally went to more than 5 insurance locations before I found this hiding gem of savings in the middle of Highland Park. I purchased insurance from here because they had the most affordable insurance in the LA area. They had really good customer service, Karla one of the representative there explained everything patiently, with of any rush, clearly step by step, and in a manner that I understood the insurance I got. So far I haven't had any problems with this company they have been very professional and extremely helpful. I highly recommend this place to get your money's worth.

Please read this message about your people who are so wonderful at what they do when it comes to me,they been there always kind to me and very personal and professional, that is one the reason I stayed with you guys, you have people that care what they do, see that you guys remember this please help them, this way they know you care… Please recognize them it is so important for them know this,that you guys care… I have been good at what I did in management, my worker was alway good to me because always cared for them…..

I've been coming here since I started driving, and my parents long before that! The ladies at Reinas are always helpful, professional, and friendly while providing answers to the millions of questions I always have. Carmen especially has been my go-to during my recent new car purchase; she helped me set things up over email before I left the dealership lot. Easy.

I have been with Crown Reinas Insurance Agency for years now. I recently had my policy expire and got quotes from different brokers and just as before Crown Reinas is the cheapest and their customer service stands above everyone else. Karla was super helpful and so friendly! I am so glad I found you guys years ago! I will continue to recommend you guys!

I’ve been with Crown Reinas for years. They have great customer service. Karla’s been my girl since day one. She is so attentive and knowledgeable. She always takes care of me when I have questions or have needed to make changes to my policy. She always replies right away and has the best attitude. Ask for Karla!

Crown Reinas Insurance Agency is very dependable at all times in whatever insurance needs you have. We have multi-policy for over 3 years. We are very much satisfied of their efficient management and excellent customer service. They also offer a lot of discounts. So, check it out for your insurance needs!

Karla is a very friendly and outgoing. She hands on when it come to helping the customers with any questions or concerns that I have about my insurance . Is always willing to help no matter what. In all I’m very happy with this crown reina. Thank you for what you all do for us

I high recommend them. My husband Joel Pineda needed assistance with DMV services and the agent Karla Pedroza was able to help him out. We are very pleased with her customer service and work ethic. She's 100% knowledgeable, great at what she's doing. Thank you Karla.

Am very blessed to have a beautiful agency to work with, the staff has great skills especially Carmen. Gives me excellent customer service when i call each month. She never rude to me and just her her voice gives me reinsurance that I’ve gone with the CROWN’S. …

I have been using Reynas Insurance for over 6 years and have referred several friends and family to them Karla is amazing She takes care of all my DMV and auto insurance needs. I highly recommend the services... at Reynas Insurance …

They’re very helpful! They help you get the best rate for the insurance you need. I love how fast and friendly they are. I appreciate the speedy service so much because my days are alway so busy. It’s good to know I can count on them. Thank you Erika!

Best customer service hands down! I have been helped by different staff through the course of 10 yrs and have always found that they have your back and will let you know the best deals available for your insurance needs! I highly recommend them!

Very courteous,respectful and very professional employees.... Shout out to Maria she always helps me out with my insurance and when i got another vehicle she gladly helped me add my vehicle to my insurance with no hesitation. Great employee

Very bad service rude people that dont now what they are doing . Emely is very bad customer service and dosnt now about her job this place neads people that now there job. I gave them 1 star because i could not give them a 0 please dont

I really recommend this place. I’ve been a happy customer for about 10 years. Karla has always taken care of me. She and the team are very helpful, professional and reliable.They work to get you the best deals for your insurance needs!

Carmen is so nice ! And helpful she helped me process the payment fast and easy I really appreciate her . If your looking for insurance help go to crown insurance agency it’s always nice in there and everyone has always been positive.

Very friendly staff, everyone is always eager to help. The wait time is reasonable, I’ve been with them since I have my first car. Karla has always helped me whenever I had a question about my insurance. I wouldn’t go anywhere else.

I'm super satisfied with this service. Carmen just makes everything so easy Everytime I call . She goes beyond a regular service. I'm a 10 plus year customer there and Carmen has always helped me out . She's truly a professional!

The very best in Highland park, the Girls are wonderful and do an excellent job, I highly recommend it. They take their time to make sure everything is well done and complete, you will not be disappointed.

Great and friendly customer service. This is my go to spot when I need to get documents notarized. However, I will definitely contact them for my future auto insurance to see if I can get a lower rate.

Carmen is the most helpful!!! All customer service representatives should take notes, very responsive and extremely helpful. She deserves all the 5 stars Google reviews has to offer!!!! ⭐⭐⭐⭐⭐

Been with the company for more than 10 years great place Karla is wonderful person always very helpful in a very timely manner I give Karla a great recommendation …

This place is the best. Been with them for years through different cars and i always got the best service and price. Thank you karla for all your help. I highly recommend them.

Great experience' Carla is so nice so professional & best part is she showed alot of concern for my auto insurance needs' Went in on 2/16/21 Customer: Elizabeth Grijalva

HORRIBLE!!! I just called to get a quote and the young lady that answered said that they were too busy and call back later. Great customer service!

Carmen responded to my questions efficiently and thoroughly. I highly recommend Crown Reinas insurance if you want a stress free experience.

Carmen is truly brilliant. Fast to respond, super helpful and lovely to work with. Can't recommend highly enough. Thank you!!

Fast, efficient, and friendly. Took only minutes to add a new car to my policy and even saved me some money. Thanks Carmen!

Good,clean, excellent customer service best in the neighborhood and always looking for the customers best interest.

Karla is a great agent. She is very knowledgeable and quickly replies to all your emails. Highly recommended

Great prices and excellent customer service! Carmen helped me and answered all my questions!

Great people work here. The customer service is impeccable. Felt very much friendly.

They always help me to resolve everything in the way that is easy for the costumers

Excellent customer service Carmen is wonderful example of there professionalism

Carmen was excellent! Very helpful. I’ll definitely continue to do business.

Good customer service and the staff were really friendly.

Carmen is amazing! Super helpful and quick. Thank you!

Bad service not good really bad