The food never arrived yet my order is shown delivered. I placed the order Saturday evening ( I know its a busy time for pizza deliveries so I placed the order really early on ) and was shown a delivery window of 20:50 to 21:10. When the food did not get delivered even after 21:10, we called the restaurant and they LIED saying that the order has been picked up and is on the way. The lady on call told us that she will contact the delivery personnel and call us back. She never called back. At 21:25 I called the restaurant again for an order update and this time I was told that there is a problem with the delivery and if I still want the delivery it will take atleast 20-25 mins more for the restaurant to prepare food. By this time I had waited for more than 90 mins for my order, so I asked them to cancel it. I want answers to the following questions : 1. The restaurant said that there was an overwhelming amount of mass orders , so this caused the delay. In this case why did the restaurant not contact me well in time to ask if I still wanted the order and set expectations of when to expect the order? 2. When I called the first time, the restaurant LIED saying that the order was picked up. Why did the restaurant not tell me then that there was a delay and more delay is to be expected? I ended up waiting for more than 30 mins after my first call to the restaurant. 3.There is an option of sending a message to the restaurant via the Menu log app in case the order is late. The response is expected via an SMS update. I never got this response. Will NEVER use MenuLog(atleast UberEats provides tracking) since it has no tracking of order. Will never go back to CRUST Pizza Epping since this kind of unprofessional service is unacceptable. Horrible service at both ends.
Service
Delivery
Meal type
Dinner
Price per person
$60–80

Food is good, but the service can be improved further. They should inform the customer if they are going to charge extra for anything additional asked by the customer. Rest the food quality is good.
Service
Take out
Meal type
Dinner
Price per person
$20–40
Food: 3
Service: 3
Atmosphere: 2
Recommended dishes
Peri Peri Pizza, Garlic Bread
Parking space
Somewhat difficult to find parking
Parking options
Free street parking
Parking
Parking can be challenging time to time but usually you get a spot to park on the roadside.
Kid-friendliness
Yes, it's a good place, kids can come and enjoy the freshly baked pizza or other options.
Wheelchair accessibility
Yes it can be accessed by wheelchair.

Oh boy... Crust Epping how terrible that delivery was. Ordered at just after 7. Just got my food at 8:30pm after it was estimated to be at the door within 45 minutes. I called after 45 to see what was going on and was told it was just coming out of the oven. It'd be there in 15 minutes. Called again after 20, still no food, driver was apparently leaving. Called again at 8:26, apparently the delivery driver left 15 minutes ago. Asked the driver what time he started, turns out at 8:10pm. So, 1 hour after I ordered my food it was sent out for delivery. Whilst a good masking of apologies and excuses, just call me to say you're running behind please, saves the hassle and frustration of realising you're being lied to.

Seriously, if I could give negative stars, I would. The pizza's themselves are not bad but the delivery time if awful, but its the management there. The management there is absolutely terrible. I had a friend who worked there for about a month who almost immediately got washed out because of how poorly the manager was treating him. never nice to him at all, threatened to fire him in his first week because he didn't memorise some dumb recipies and made him consider quitting every single week that he worked there until he actually did. Never not once paid my correctly. Never going back to Crust Pizza again. If your thinking about getting a job at Crust Pizza Epping, DON'T!! Will be the biggest mistake ever!!!

The food is generally good and delivered with a smile. But occasionally your pizza is burnt, the avo is not fresh and the mushroom non-exsitent. The venue is not helped by the luke warm responses from the brand- which despite having been provided with a receipt number- then makes the feedback into a paperwork mission for the customer and reffers you back to the franchisee. As I said the pizza is generally good and worth one more chance but I would suggest trying a few alternative suppliers in the meantime. Post Note: While the company that owns the brand were washing their hands of the whole affair the franchisee did apologise and refund the whole meal (two pizzas) not just the one poorly prepared pizza.

Absolutely horrendous food quality. All of the 3 chocolate mousse’s I bought were out of date, garlic bread wasn’t wrapped properly leaving it with the foil open and an off taste, the cheesy garlic bread was uncut with unmelted cheese and an off taste (inedible), both my orders of brownie bites were missing the dipping sauce, all 3 of my pizzas are crust pizzas I order regularly and none of them tasted how they normally do. The toppings were old (wilted, oxidised vegetables) chicken overcooked and dry. The only thing which was okay was my coke!
Service
Delivery
Meal type
Dinner
Price per person
$40–60

Service is average but then it’s Pizza joint, I love their pizzas. Much better than commercial pizza stores like a dominoes. They maintain the
Service
Take out
Meal type
Dinner
Price per person
$40–60
Food: 4
Service: 3
Atmosphere: 3
Recommended dishes
Smokey BBQ Pulled Jackfruit Pizza, Carbonara, Peri Peri Chicken
Parking space
Somewhat difficult to find parking
Parking
Tough spot, no parking there but ample of parking in Oxford st

Placed an order and was told to pick-up in 15mins. Ended up waiting for 45mins+ in store. No communication in between or apologies. we were just blindly waiting not knowing if the order had gone wrong, misplaced, or even if it will be made. Understand that the kitchen gets busy, a simple heads-up would suffice but they didn't and pretended as if nothing happened.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 4
Service: 1
Atmosphere: 1

We made a phone order to pick up 2 pizzas and a garlic bread. When we arrived we were told it would be another 5 minutes which was fine. But we ended up waiting for over half an hour. They were reasonably busy but it would’ve been helpful to have a better estimated time so we could do other things or wait in our warm car rather than in their cold store. Not sure if they simply forgot about our order or if they were truly getting slammed. The food was fine though.

The food is beyond appalling. The pasta tasted like death, and the pizza was burnt dry. Ive ordered a few times from this place and each time it was worst than the last. Even worse the manager/owner is very rude and has no business running a restaurant.
Service
Take out
Meal type
Dinner
Price per person
$40–60
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Carbonara, Mediterranean Lamb

I was hoping this time round the quality would be better but no disappointed once again! For some reason they skimp out on the vegan pizza toppings. Today it was the jackfruit pizza! I got 5 tiny bits of jackfruit, burnt spanish onions and no roasted capsicum. Last time I ordered the plant based sausage pizza and there was no sausage. And the time before that my garlic bread was mouldy. Never ordering from here ever ever again!!

Dreadful pizza - the three tiny slices of prosciutto we could detect were cooked to resemble leather, the whopping 5 pieces of rocket on top were cooked to death, pizza dough resembled cardboard, all in all cheap, awful taste - could only taste sauce not even the cheese. The accompanying 'heirloom salad' turned out to be the cheapest red cherry tomatoes. So disappointed, never ordering again. Emailed the shop.... no reply.

Kudos to the driver for showing up ten minutes ahead of time. Love that. Food, though, was garbage. Truffle Rossini pizza was skimping on the meat, cheese tasted burnt and truffle sauce didn't taste fresh. Complimentary cheesy garlic bread came cold, uncut and undercooked. Apple bites were nothing to rave about. Crust Pizza itself is a great brand. The Blacktown shop does great pizza. This one though? Give it a miss

Great ingredients, poor execution! This is the only “Pizza” place I know cooking Prosciutto, baby spinach and rocket… if you are brave to order and do not want to be disappointed make sure to call them to explain how you want it done… @Italiani @Españoles @Français @Latinos - I hoped the owner could recognise the error and make a change instead, to satisfy clients instead of begging to buy again.

Extremely disappointing. We ordered food, hoping that Crust would be a nice change from Dominoes, and a decent order at that of close $100. The food took 90 minutes to be delivered. And not only that... IT WAS COLD. It's not hard team, the lateness could have sufficed if the food was adequate. But they failed at both customer service and quality. DO NOT ORDER FROM EPPING BRANCH.

Pizza was 2hrs late. Phoned the store to follow up. Confirmed that a freshly cooked pizza would arrive. The pizza received was stone cold, the worst ever. Phoned the manager and was promised a refund. No refund was provided. I used to order weekly from this place and give the delivery driver a tip each time. Now I will never purchase from them again. You lost a customer.

What happens to my favourite pizza brand??!! One reason why I loved the Crust Pizza is dough.. but It came down to just cheap quality, the bread is dry, toping is not better than other brands like Domino or so. Hope it's just this time...
Service
Take out
Meal type
Dinner
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

Tastes okay but customer relations is bad. Called in to tell me that they didn't have stock of the cheesecake is fine, but the approach could have been better - basically having told to answer phone calls the first time is rude, not available at the moment should have been their impression. I did answer 2nd call right away but the talk with the lady was unpleasant.

Ordered homemade bolognese. Barely any meat and the sauce is just tomato paste. Mostly just plain spaghetti. Cheesy garlic bread was burnt. Whole order was inedible. Called the store and they were super rude while insisting the order was good enough when I was obviously not happy. Won’t be ordering again.
Service
Delivery
Price per person
$20–40

I used to love Crust...until I moved to Epping. The pizzas are extremely dry cause they don't put enough cheese on them. I paid extra to add extra cheese but even that wasn't enough to enjoy the dried piece of bread I received. Sorry but if you're charging what you're charging for pizzas, you should be able to afford to not make them that dry.

Great selection of pizza especially the gourmet ones. They usually taste good. However, it's quite pricey compared to other pizza places nearby. I also once got a voucher but they did not honour it so I'm quite disappointed. Overall, it's a nice pizza place. Could have been better if they have dining tables though.

"I ordered pasta for lunch earlier, but it was delivered cold and the noodles were overcooked. It was only good for a toothless elderly person because the noodles were all mushy. It was so bad that I had to throw it away like garbage."
Service
Delivery
Meal type
Lunch
Price per person
$60–80

Ordered a salad to go with our pizzas. Were given half a cereal sized bowl, for $10! These guys are super stingy. Nothing good to say about their pizza either. 0/5, don’t get ripped off. Plenty of way better pizza options in Epping.
Service
Take out
Meal type
Dinner
Price per person
$40–60

Order for pick up and pick up time is about 15mins. Came to the shop after 15 mins and ask if my order is ready. They said not and I wait for another 30 mins. They called out my name but the pizza and garlic bread was not hot already. The carbonara tastes like water boiled fettucini with some cheese on top.

Delivery was late (they quote 30mins) and it came 1hour+ after I ordered, delightfully the pizza was also all over the place and cold. Go to Carlingford pizza if you want a real pizza lol
Service
Delivery
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1

ordered a truffle beef Rossini. They were amazing! They understood that I was shy and immediately gave me my receipt. They actually gave me the pizza early and it was amazing! The bread and meat are cooked to perfection and the mushrooms were perfect! I am completely satisfied. More

Just received. Pizza ok Pasta, bolonaise and carbonara were rubbish. Who cooked them? Taste and look like out of can food. Coke zero was very tasty. Never never never order again.
Service
Delivery
Meal type
Dinner
Price per person
$20–40

Crust is my favourite pizza - I like how they always use good-quality ingredients and they have gluten-free pizza bases. The salad is vibrant and the food was ready on arrival to pick up (no wait). I also like their chocolate mousse which is gluten-free.

Edit: can't give five stars any more. This is now the third time that my order was delivered and something was missing. To be told each time that it wasn't the driver's fault who just delivers the order and the best they can do is give me a

2 hours after order was placed and still no delivery. Apparently too many orders.. ordered at 5:45pm and they only opened at 5pm.How can you possibly be so behind. Better planning and organisation skills are required here. 7:50pm still no

Used to be very good. but it's been worse since they rebranded and changed the management. Pizzas are overcooked most of the times. Once I ordered a classic coke and they delivered the sugar free coke. they didn't even bother calling me

When we picked up our pizza the service was great and the cashier was friendly. Which is the only reason I am rating this place 2 stars. When we ate the food it all went downhill from there. The prosciutto wrapped chicken tenders were

Absolutely garbage food. Replaced our Smokey BBQ wings with Herb and Garlic Squares which were basically cold and stale burnt cheese. The carbonara was the worst part as the sauce tasted like boiled mushroom water. However it's funny

I've been ordering Crust Pizza for a few years now and all I can say is that it has consistently kept me filled and happy after every meal. I've never had a bad experience nor have I ever had a regret ordering from Crust.

First time visiting Crust Pizza at Epping and they did not disappoint. We ordered the Bundle Deal 3 large Pizzas and 2 sides for $37.95. Our pizzas were topped well and tasted delicious. Highly recommended.

Pizza was soggy and so oily. I ordered Pepperoni pizza and was a disappointment. There are so many good pizzas around Epping. Definitely not having from this place. 1 pizza was approx 28 I think. More

My first time ordering from this branch since I moved to this area. I have to say it felt like the pasta was days old - burnt and dry. It was simply terrible!

Not bad but overpriced it's only worth if you have a coupon or voucher code - the manager/owner could do with a smile

Ordered carbonara for takeaway. Pasta was not cooked properly as it was stuck together. Sauce was very runny and

Much healthier, tastier, and more beautifully crafted pizza, pricier but definitely better than Domino’s. …