It was 5 minutes to close at your location 11325 Westpark Dr. Houston ,Texas 77082 The door was lock do to the COVID-19 when i arrived. i was bumped because I really needed a storage unit., and figured I was late do to closing time. To my surprise this young gentleman Michael Taylor came and unlocked the door asking me if there was something he could assist me with. I said I know your closing is there anyway I can get a storage unit last minute. He smiled and said what size are you looking for. I said I am not sure, knowing he probable wanted to go home and be with his family. We all know those last minute shoppers that hold us up, and I was "that guy." .Michael took his time and explained the different sizes and move in specials. Being in customer service myself, I was very impressed with his style of service. Especially five minute to close. Michael showed me a couple of units do to me being indecisive on what size I actually needed. We did a whole lap of the facility. I went with a 10x15 unit and was very pleased. Michael went over all the guide lines of operations, and explained it thoroughly. To sum up my experience was nothing other than exceptional. My small business is growing and I can only hope to find people like him. I am not sure how many months I will be with Cube smart, but i can tell you this, I will only rent from you guys. Thank you Michael Taylor with your great smile , awesome attitude, and your exceptional customer service. Michael Buccieri

Terminated without talking to us. We called the next day after i received her voicemail but Michael said she was at lunch He will give her the message that we called when she gets back from lunch. Since she did not return our call that day we assumed everthing was ok. Then 3 days later we get an email that they are terminating our storage rental. Her excuse was she called and the number was disconnected but she left a voicemail, which was received by us that is why we returned the call the next day. Then her next excuse was Michael never gave her the message Saturday. Either way she handled it still was not right within those three days to make the decision to terminate us she could have called the number again that she left the voicemail on to speak to someone and say hey because of xyz we have to terminate, not just send a blind email. I am not in a business where i have to check my emails numerous times a day, but thank God i did. We would have lost all of our stuff because she terminated the same day she sent the email. Thank God again we had the money to get a u-haul the next day.

Chantal and Mike are Awesome Sauce! .... Update: Still Dripping the Awesome Sauce ... Was gonna move my stuff out to a cheaper location since I moved ... But literally stayed because of them. I bit more of a drive but worth it. At one point they caught some people who were going around breaking in peoples units and stealing things ... Mine was one that was broke in ...and they had transferred alot of my belongings into a unit they had purchased for theft. If it wasn't for Mike and Chantelle...Chantel...? .. ‍♂️ awareness and diligence ... They would have made off with alot more of people's things. They stopped them immediately after they realized what was going on and contacted me. If Cubesmart had a Justice League ... No, they suck ..if Cubesmart had a All-star Team They would be 1st Picks!

EXCEPTIONAL!!!! Don’t waste your time at any other storage facilities! They had the storage size I needed and then some! I was in the process of moving into a different storage facility & was told they closed early (9:30-6 M-F/SAT & SUN closing at 5) and they could not make an exception just to unload my items. The only option they gave was to leave my items in the lobby area and come back the next morning to complete moving my things! TRASH JUICE! Feeling very overwhelmed and stressed with having to move out of my home, CubeSmart made finding a location with extended hours that was within my price range, reserving, & paying better than easy! I’ll never go back to any other storage place. KEEP UP THE GREAT WORK CUBE SMART, YOU SAVED THE DAY!!

Shantel is a great lady and all. Unfortunately my unit was broken into . The insurance doesn’t cover everything that you have lost! I heard other units are being burglarized and The Owner still won’t notify everybody renting from them or to check their units more often. Who ever broke into mine did it very professionally, because it wasn’t until I open my gate that I notice my special needs Daughter s medical emergency equipment been missing and all my husbands working tools gone. Be aware of how much insurance and make sure you keep at home your most valuable items.

CubeSmart facilities I have being in have always being well cleaned and well taken care of as if they were new. Staff members try to help you answer question adequately and also if they do not know the answer to it they do everything they can to help. They also try to help you find something in which will be adequate for you income and even suggest you somethings that would benefit you as a costumer. The space is worth your money, no space is lacking ft nor inches.

I know it’s just storage, but coming from the last place I stored my stuff to this place was way better than I expected. And Chantel is wonderful and excellent at what she does. I love that she was so thorough, informative and beyond helpful about showing me the spaces and everything involved with helping me decide which unit was best for my storage space needs. I truly appreciate that y’all chose someone like her to manage the facility. Would recommend to anyone.

Went shopping around for climate controlled storage and out of the 3 that I had gotten quotes for, this place had a special of one month free, saved not only money but stress! The monthly rate is reasonable but of course who WANTS to spend money to store stuff lol! I was greeted by Briana who just started Employment with cube smart 4 days ago and was amazed how well she performed in helping with all our needs within a timely manner! Thank you!

I've had a unit or 2 at CubeSmart for the last 6 years for my business/personal items, and currently have been dealing with Mike and Chantel for I think almost 3 years now. Even when I stayed 45mins away on a different side of town with another CubeSmart literally across the road, I still choose to utilize the Westpark facility because of the professionalism, cleanliness, and respect I've received from management. Keep up the good work guys!!

I recommend you to store here is a month to month plan and it has affordable pricing and great costumer service. I would suggest for you to talk to your renters insurance to see if you are covered in outside premises such as a storage unit to save great money, if you need help you can ask staff members. I can say that the spaces are the right size and are not smaller than what it says. Hope y'all find this place adequate for you needs.

Amanda is AMAZING!!! Amanda is very professional in her craft and very dedicated to perfection and I consider myself very lucky and blessed making a purchase from her. Also I'm very happy with the storage facility, it is very spacious and very clean and very secure, and most of all Amanda's customer service is just impeccable. "it just doesn't get any better than that" Thank You! Ms. Amanda Collins.....

Chantelle was very accommodating and extremely helpful during my move. I called her up on Saturday, she agreed to come in 3 hrs before the location opened on Sunday so I could sign the agreement and get my things in storage on Sunday morning!! That’s excellent customer service!!! I’m so grateful to Chantelle for making a stressful situation go so smoothly.

I’ve been with this location since December. It was recommended by my former neighbor. It’s conveniently located to our house. The facility is always clean and the dumpster is never over filled. Chantel & Michael always greet us professionally and with a welcoming smile. The gates and elevator are always working. I would recommend this location to anyone.

I had rented a 5 X 7.5 unit and immediately discovered I needed a larger unit. The young lady, Kortni Reynolds, was such a great help! She fixed me up with a larger unit and made sure I got the best possible price and it all took just a few short minutes. I would highly recommend this place if you are looking for storage space. Thank you, Kortni!

I sincerely appreciated the customer concerns that this company had/has. They conducted my attentions in a professional nd timely manner. All this was very much appreciated due to the stress of moving across state and attempting to get settled in. The on-site cleanliness, security, and appearance was grade A. Thank you to the staff at CubeSmart.

Chantelle is such a jewel always call me when I forget to pay my bill her and Mike are so helpful when I need something dealing with my account at cubsmart such great people its nice and clean at this location I recommend this cubesmart over all and I drive from Missouri City just cause I'm comfortable with the stuff thanks cubesmart staff.

This morning, we visited cubesmart at 11325 westpark drive. We were greeted by Chantel Farrow. We were looking for a box to mail merchandise. In few seconds she picked the right size box and helped to pack merchandise. She went beyond the call of her duty and she awes us.she made our task easy.She exhibited a great coustomer service.

Had a great experience with Mike when he gave me a tour of the storage area. He answered all my questions and made me his priority even when other customers came in. I even accidentally dropped my wallet while I exited the property and received a call from Mike informing me about it! Very honest and hard working!

The 11325 Westpark facility is professionally run by Chantel and Michael which has made my business sun more smoothly. Their help and courtesy impact my bottom line for customer service, and its because of their great customer service rain or shine. Thank you Cubesmart for providing outstanding support

The opportunity or option to get my account and lease agreement handled electronically online was hassle free and very valuable to me as i was moving in from out of state. Secondly, it was very easy for me to walk-in to my storage space , retrieve my welcome package and Lock and start life hands free.

I'm renting a storage unit at this location,but unfortunately my delivery truck couldn't get in thru the gate because of illegally park cars and manager din't have no answers. I had to roll my pallete all the way to my unit. Be careful when renting at this location specially if you have deliveries.

The service that My family has received at this CubeSmart has been wonderful. Chantel and Michael have always helped us with deliveries to our units. They have gone above and beyond to make sure that we never have issues, even when moving to different units on short notice. Keep up the good work.

Just rented a unit and Michael got me the unit i needed for the lowest price.He didnt try to convince me to get a bigger unit in order to get more money. He actually suggested a smaller unit than what i was intending to pay, so i saved more money . Excellent customer service .

I always enjoy the Service I get from Chantel and Michael as well. Chantel is very knowledgeable and extremely helpful and Michael keeps you on your toes with his humor, professional and light hearted demeanor. Keep up the good work and thank you for your dedication. It shows

Cyan is the best. This is my 3rd time storaging at cubesmart because of the customers service Cyan provides. She is very knowledgeable about her job and she give off a beautiful welcoming smile. I recommend that you storage here for customer services and price. Thank you

So far I have had a great experience with CubeSmart. I made a mistake when reserving my unit, and the customer service team called me back promptly and cleared things up at no extra cost to me. Move in was easy and I got tons of space for my money. Definitely recommend!

I have used this storage company for almost 4yrs now. I love the service, the employees, the other customers, and I feel safe no matter the time of day or night on property. If I have ever had an issue they have always worked with me.. Great Place I will Never Leave

Great working with the team at Cubesmart. Micheal and Chantel gave me all the information needed to make a well informed decision. Any time I ask a question they take care of it right away. Cant go wrong with this location very clean and well taken care of.

Chantel is the GM at this location and let me say, doing business with her was an absolute pleasure! Kind, professional, and efficient, I could go on! If you’re looking to move, I highly recommend this location for the best cube smart experience!

On move in day one of the managers kept yelling at me because I was told by the guy at the desk I could use their equipment. The guy didn’t specify that it couldn’t be used to move off the premises too. When I arrived the manager yelled at

First and foremost I want to thank the MOST professional and supportive staff that helped me and complicated situation. The Trainer, Manager and Support staff on site all made a tense situation that much easier. Thank you all for you help.

IF I COULD RATE IT 0 STARS I WOULD!!! PLACE IS CLEAN, UNFORTUNATELY STAFF IS OVER BEARING, PREJUDICE AND HAS NO BASIC MANNERS. SPECIFICALLY THEIR "MANAGER" CHANTEL WHOM IS SUPPOSED TO SET AN EXAMPLE FOR HER EMPLOYEES. ONLY THING SHE IS

Highly efficient and professional. The friendly customer service I received from day one from Chantel and Michael, speaks volumes! They have reinforced my belief in customer service. I’ve been to other storage units and I would highly

I am very grateful for the managers that work at the storage unit they were very helpful in any way they could and I appreciate the storage unit it was just enough room for all that I had may God bless them I hope they get to see this

First time ever needing to use a storage service had little to no expectations that i would receive the type of service the manager Kristan Crooks gave me. She was kikind, patient and professional! Made this,experience awesome!

This Cube Smart Facility is one of the BEST there is with such a GREAT EXPERIENCED CREW AND VERY PROFESSIONAL in every way. A VERY GREAT STAFF that care about the customers needs. As a customer I’m very pleased!!! *****

I appreciate the fact the the storage company is as accommodating as they are. The took the time to promptly address all of my issues. I would highly recommend this facility to my friends and family members.

I love this place and Mr Michael is so so helpful and made everything easy and clear for me .i have tried many storage companies but this one is definitely the best specially in the presence of Mr Michael

Chantel is amazing at what she does; providing a quick, efficient yet friendly means of getting me a unit, even when it was 5 minutes to closing. Best manager around, totally recommend the location.

People here are so helpful and go above and beyond to help you with what ever they can. They make the process of getting a unit super simple! You should ask for Phillip! Such a knowledgeable person!

I loved the customer service! Exceptional people. Very helpful and just a friendly environment. I chose this location based off the location and the exceptional customer service experience!

I like the storage location and it's also very secured in addition to that The two mangers (Mike and Shantel) are very helpful and they provide every one with excellent customer service .

Great space, security is very good like the security code. Clean very clean. I like the dollies that they leave out for the customers to use came in handy. It would have taken me all day.

Chantel and Michael are wonderful managers, always helpful, polite, willing to help. Facility is clean and I must say I am very happy I’ve found this location. Beyond 5 star service

CubeSmart worked well for us. The only frustration that we had was the narrow driveways around the building when we were packing to move. We made it work, but it was tight.

This storage is the best. Professional outstanding customer service. Air controlled are, they have dollys for use while in storage. Chantel and Michael go above and beyond.

Customer Service was beyond Excellent. I see why Ms. Chantel is the manager; she assessed the situation and found me exactly what I needed. Great Job. Painless procedure!

Your staff at the Westpark office are helpful, professional, and always knowledgeable. I always feel like I'm the only thing important in that office when I am there.

Very clean! Very safe! The management is amazing, they are extremely helpful with anything you need. They work above and beyond. I highly recommend this location.

I have been with your company for years and the management at this location especially Chantel she is awesome and gives great customer service. They are the best.

very friendly and helpful staff. was able to change my reservations upon seeing the actual size of the storage unit i first reserved. gave me a good deal.

My experience with Chantel is and always professionalism with a smile. Her and her staff goes far and beyond making sure customer satisfaction is met.

Chantel was a great help with getting a storage unit for the best price. Very caring towards customers and ensured we had the best experience

Excellent customer service, facility is clean and we'll maintained. Michael made our move in process fast & easy! I highly recommend. …

Everyone I encountered was courteous, knowledgeable and quite pleasant. I am very pleased with my decision to use their storage facilities.

Reps were knowledgeable, friendly and professional. Offered options in the event the space I wanted was unavailable. Great experience!

Awesome customer service, helped me set up my online account and very patient with technical difficulties! A1 customer service

The employees at my location always worked with me and kept me informed when my bill was due and when extra charges was coming

Both Chantel and Shay at CubeSmart Westpark location were attentive and customer focused. They did a wonderful job.

Great experience. Phillip, Chantel, and Namcy were really helpful and organized. Units were clean and secure.

I used them for 4 months ! Nice staff they even remembered my name! Very clean! Highly recommend this place!

They did a good job. Customer service was on point. I can't remember the lady's name. But she was almost.

Chantel was terrific! Fast, efficient and friendly. The locker was well maintained. Thank you.

Everyone was really nice . The price is a little expensive but I feel safe leaving my items.

Pleasant & professional staff. Easy access. No theft problems, clean grounds (and restroom).

Staff are very polite and ready to assist the client and rendered good service

I was completely impressed with their professionalism and customer service!!

Michael was always really helpful and friendly every time I spoke with him!

Great service. Cannot ask for more courtesy or prompt attention.

Nice stsff. Very helpful.