The general manger was very kind when he showed me to my unit. The storage facility was clean and odorless, and I appreciate the fact that they spray for bugs occasionally. The costs were reasonable for the size of the unit, and the location was perfect for when I would start to move to my new home. The paperwork process, however, was less than satisfactory. The female manager was rude to me as I was scanning through the terms and conditions. She urged me to hurry, saying things like, "We close at ten o'clock!" It gave me the impression that there was something in the contract she did not want me to review. She did use a joking manner, but I could tell she really wanted me to bypass some important documents that suggested I READ before I SIGNED. I was almost inclined to walk away and find another storage facility.

Do not like the way the main entrance to storage units is designed, and it would be nice for a cheaper rate especially if you have been there for few years. The staff are professional and courteous. No other complaints at this time. 3/31/2023 We have been customers at this location for 13 years. My Wife had called to get prices for a bigger unit and we end up getting a double the size of our previous unit for a cheaper price. The top floor is not climate control, but you don't need it to be because in my opinion it is not too hot in the summer and not too cold in the winter. It is always pretty clean in the facility. They have motion lights that work well. Nicole is awesome.

Who knew you could have such an amazing experience with a storage place? Nicole was an absolute gem! She was beyond helpful and accommodating. She helped me get everything organized as I was handling business from outside of the city. My Pod was dropped off with complete ease. She was even patient with my Mom, who came in to try and help me get things together (which she deserves an award for! Gotta love Mom! Lol ) And when I got there everything ran so smooth I honestly couldn’t believe it. Many thanks to Nicole for being so awesome! I highly recommend this place! And so happy I chose them!

I never took possession of the unit. When I went to move in there was black mold growing up the wall. The building was humid. I was alarmed that this company would knowingly rent a unit with mold. I am glad I went to the unit before I had a truck full of items to move in. I would never rent from this facility unless measures are taken to remove and prevent mold. I would not recommend it to anyone. On a positive note, the staff that I spoke with in reservations, customer service and the location manager were all kind, respectful, professional and helpful.

This place is horrible. Mary-Beth and Ron are crooks. They are selfish and inconsiderate they should not be managing this keep cubesmart give it a horrible reputation they had terrible personalities horrible customer service and they're quite disgusting. The place reeks of smoke because that's all they do chain-smoke they are disgusting people with discussing personalities I would never use this place. Extremely unprofessional leave the facility for hours never pick up the phone this was despicable behavior

The AC unit next to my storage leaked into my unit. I checked my things besides seeing water marks on my boxes, it didn’t appear to be elsewhere. Mold has grown all over my furniture, couches, bedroom set, and dining set. I asked about being reimbursed on payments I made and was told I couldn’t because I didn’t use the company’s insurance. I had my own insurance so didn’t see the need to pay for two. I paid for an air controlled unit and my belongings were damaged and was not offered any help.

I rented a storage unit at this location, and when I came in the door Mary Beth, was helpful from the start. She went above and beyond. Fast forward to today, when I realized, the unit I rented was too small. I went it to get an additional unit to store the remainder of my belongings, and Mary Beth informed me of a unit that is much larger and came available today, for a lower price than what I would pay to rent two units. I can't thank her enough for all her help with this move.

I was looking for a storage unit and I had 3 I was going to go to that day This was my first stop and my only one I was greeted by Nicole and she was so nice and answered all my questions and helped me make my choice all the storage places had good reviews but after talking with Nicole I didn’t go anywhere else They are great I meet Marybeth and she is great also they make you fill great like you have know them for awhile Great job Nicole and Marybeth

The entire experience was amazing. I requested the unit online - which was an easy process. I got access to the unit, where I got a package with the lock, key and documents inside. The system application and payment processor for pay for the unit was easy to use and it provided me with reminders and information that I needed in case I needed to get into my unit. The faculty was extremely well maintained, and always clean.

This place was FANTASTIC. Not only close to where we can get to it, but had the right size unit we needed. It is always clean, has carts to assist to move things in and out, and at a great price. The cherry on top was MaryBeth and Nicole at the front desk. They were SO helpful and a pleasure to do business with. They are the reason we will continue to use this location. Thanks ladies!

The options available with the different size units and even climate controlled units if needed are great. The facility is always clean and the hours available to access the units works for almost any schedule. Have not had any issue working with the staff for the different size units I have rented over the past years. Highly recommend over any other type storage facility.

Mary Beth and Nicole were the absolute best! I had a storage unit here for a year and never had an unpleasant experience when communicating with them. They were always kind, welcoming, and courteous. Even when I was late or behind, they remained professional and empathetic when they called to discuss my account. It was a pleasure to do business with them!

One of the better priced storage facilities in North Charlotte, but extremely disappointed in the fact they raise rates yearly. Also, for a controlled climate facility, was very disappointed a week ago when I went to my unit and it was hot inside.it was cooler outside at 84 degrees than it was in the building. Front desk person is friendly and helpful.

I like Cube Smart for storage. The Manager Nicole is very knowledgeable. Kind and made everything easy for me to use my storage unit. I like that she is always on site which makes me feel good about leaving my belongings there. It is also well kept and decently priced. I would suggest CubeSmart to anyone looking for storage. Thank you Barbara

Customer service is “5 stars” and the location is excellent and well kept. Ask for MaryBeth Hagner! She helped us on Sunday 06/09. She asked the right questions to know our storage needs and offered many alternatives according to our budget. She is friendly, respectful and very knowledgeable. I strongly recommend this place and her service!

I rented a storage spot this week and Mary Beth and Nicole are wonderful! I felt welcome and they were very friendly and knowledgeable. Mary Beth helped in saving me some money. I like the location and layout of the facility. The rental space had plenty of room. I would recommend Cube Smart to anyone. Keep up the good work ladies!!!!!

I had a wonderful experience at CubeSmart. the super nice gentleman, I forgot his name was extremely helpful. He answered all of my questions and discussed all of my concerns. H e was very detailed, friendly and I definitely recommend them. Case coworker Nikki was extremely friendly as well. Wonderful customer service.

I really love the staff here. Both of them at this store are absolutely wonderful and make you feel welcomed to CubeSmart. They give you all the information you need to know about your unit. I've rented here years ago, and needed another storage now. Without a doubt knew I had to come here just because of the staff!

I have had storage here for close to two years now and anytime I have had any questions or had any service needs, Nicole and Marybeth have been more than excellent in both their responsiveness and customer service acumen. While I can't speak for all Cubesmart locations, I couldn't recommend this location any higher!

Mary Beth and staff are AMAZING‼️ Process was smooth from beginning to end. Clean and spacious units for all your needs with a secured gate. I highly recommend, you want be disappointed. Will definitely utilize this location again. Thank you for all your help and kindness Mary Beth. Signed A Happy Customer…Talena…

Customer Service and staff was super friendly and efficient. Check-in and check-out process went so fast and efficiently! The only thing that made it a little tough was the automatic door shutting and closing during the move in process. Great for safety but a little of an inconvenience for the movers

My husband and I called CubeSmart looking for a place to store our trailer and Mary Beth was awesome! She was so friendly and helpful we felt very comfortable leaving the trailer there and the prices are cheaper than the place we moved the trailer from in Tennessee. The property is clean and safe!!

My experience getting my own storage there was wondering! The front desk associate was great!! We laughed all the way up till the process was completed. I hate I forgot her name but she speaks with a fantastic Australian accent. Thank you for the great help and wonderful service. …

I Highly recommend this location. Mary Beth and Charles are the best! On the day I was moving my mover didn’t show up and left me in a bind. Mary Beth and Charles made arrangements for me to get a cube after hours since I wasn’t going to make it there in time. I truly appreciate both of them!!

I rented a storage unit for approximately 4-5 months and it was a surprisingly pleasant and easy experience. Very convenient location, clean, climate controlled and secure.... overall no complaints whatsoever!! I will definitely be using your services again should I need to in the future.

I've been a customer for many years, with a 5x10 locker. The onsite staff has been great and very helpful. Billing has been painless with monthly auto-pay. The facility is clean, well maintained and appears to be quite safe. A great place to store items that won't fit in the house!!

My items stayed in good shape, no complaints about bugs, or odor and no damages or leaks inside of my storage unit. 24/7 access made this experience even better as well! Customer service was always amazing from Marybeth!!! Definitely recommend CubeSmart for your storage needs

I've only been there a month and I'm already dissatisfied with their services. The employees are rude, disrespectful , and liars. I wouldn't recommend it to anyone else. I'm currently looking for another temperature controlled storage unit to remove my property immediately.

I just signed a new storage contract with the Cube Smart at this location. This is the second time I have used this facility to store furniture. The staff at this location is top notch!! They are very courteous and helpful in making sure you have the best service.

Very accomodating. MaryBeth has the perfect personality for the position she holds.. And my encounter with Charles G. was nothing less of a comfortable experience. I highly recommend their storage services...Mary Beth's customer service is extraordinary!!!!

Nicole was fantastic !!!!! I’ve never had a storage before so I was really confused on how big I needed it to be. She helped me out with selecting the best storage for me. Her customer service was the best I’ve had in a long time , very refreshing.

The most amazing thing was the manager and her staff! I was ALWAYS late with my payment, not necessarily because of no money, either! The staff, especially that amazing manager, were never judgemental! Always pleasure, down to earth, and friendly!

Nichole and Mary-Beth are the best customer service individuals in the WORLD. :') That's all I can say... because Customer Service makes the difference in all we do, with companies, restaurants, hotels etc. Thanks ladies.

They don’t prorate your month. Moved out 1 week into the month and they refused to prorate. Paid for 3 weeks of an unused space. Took my lock, they may have rented my unit and doubled their money for all I know

Good clean Place easy access. The ladies that work there that I have come in contact with are always friendly always ready to help and assist anytime help is needed. It's a good place and I do recommend it.

Marybeth took really good care of me. I had a unit, but needed more space. I was about upgrade painlessly. I was in and out within minutes. Marybeth was friendly and provided the best customer service

Front desk helped me a lot, showed me the sizes that fitted my needs and I got it. Everything fitted perfectly and very accessible. Secured and very clean. I got a online special price. Recommended

Friendly staff: Mary Beth was exceptional and made it superrrr easy to get everything completed. Nicole went above and beyond at the beginning of my search. This is a good place and well kept.

I have had a storage unit for 3 years with Cubesmart and have always received excellent service. Mary Beth And Charles are very professional and friendly. I am so glad I went to this location.

I spoke to Maribeth, very pleasant gave me direction how to get to storage room so I had some idea what to do. Went over all information. Felt comfortable and at ease coming into a new place.

Charles and MaryBeth are just AWESOME! This is my 3rd time using them and each experience was great customer service and professionalism at it's best!! I would highly recommend this place!

Everyone that I talked to, on the phone and in person, were super friendly and helped me with any questions I had. The two women there was super nice and helped me every step of the way.

I found the 800 customer service reps were giving me incorrect information but the onsite rep was knowledgeable and friendly. She walked me through the steps and I appreciate her help.

Move in process was very easy. Only went in office to drop off temporary lock. Staff is nice and courteous. Im glad the transition was such an easy process. Thank you CubeSmart …

Nicole was amazing! Very friendly, attentive and professional to deal with. The storage unit is clean, and it is easy to get in and out of facility. Worked out great for my move!

Nicole at 5008 W WT Harris Charlotte, NC could not have been more kind, efficient and helpful. And the storage facility is very nice, but a bit more lighting would be helpful.

Nicole was extremely nice and patient with me. I looked at different place none of them compared to Nicole. Each time I called or talked through text she responded quickly.

Very smooth and efficient. Paid online called office to confirm. Lady said they would have unit cleaned out by next day and cleaned it was. Would rent another unit here

The location was amazing. The team members were super friendly and the common areas were always clean. If I needed a storage space again I would choose this location.

Warm welcoming and there were carts to help move your stuff which was very helpful. The attendant also offered water to myself and my help on 2 separate occasions.

Really good customer service. From 2010 when I move from Florida to NC I rented the place . So this is my second time and my experience was fantastic. Thanks guys

Charles and Mary are awesome. Their customer service and just compassion in general is amazing. I'm grateful to them in so many ways. Thank you for everything.

Everyone I interacted with in the office and on the phone was polite and professional. The price was reasonable and the facility was clean and felt secure.

The process of securing a space and retrieving my item so very straightforward, quick and easy. Also, the staff are very helpful and efficient.

Very clean and Nicole and Mary Beth are awesome. They are very helpful and so nice and friendly. The price is great. Highly recommended.

We have had things stored here for 11 years and I just recently got 3 more units of various sizes. Excellent staff and facility!

I have a lot experience with self- storages and this was great. Clean, safe and a friendly staff. I would highly recommend.

Me. Mary Beth and Charles are very nice. Always very friendly and warm when we come in. Cubesmart has great low prices.

Great customer service from both staff members. Weezy? The doggo was a great greeter every time I came into the office.

Great facility!-nice, clean and well lit. Marybeth is awesome! great customer service-I highly recommend this facility

Nicole was so kind and helpful through the entire process. Good storage facility and overall great experience.

Very helpful and told about a better deal then I expected. Definitely recommend the one on w.t. harris blvd

Loved it. The lady in the office is really nice and the storage area is easy to access and very clean.

The ladies were always so nice, professional, an helpful an the facility itself was well kept an safe.

MaryBeth is excellent with assisting customers and very informative. My best storage experience yet!!

Smiling and easy to talk with Helpful with directions and questions Good experience all around.

Mary Beth is awesome! Sometimes in life it's good to just come across genuinely good people.

The team members working in this location are amazing. They provide great customer service.

Dana Bacote has great customer service skills she’s a great strong Jewel for this company

The staff was very nice and personable and would always be there to answer any questions.

The staff was excellent and easy to work with over the 14 years I’ve been there.

Nicole was very helpful and explained everything to me. Made everything smooth.

great safe place...just wish there was better parking for loading and unloading

Rep’s we’re kind, knowledgeable, and committed to getting me what I needed

The customer service was very good and the attendant was very nice.

Nicole/Mary Beth, awesome humans. Rent increases, not so much.

Really easy to set up and the workers were extremely helpful

It was nice and clean and the service was awesome.

The place is clean, the staff is responsive.

Good safe place to keep your things