Outstanding Customer Service by Moe at CubeSmart Dunlap I have been using the CubeSmart facility at the Dunlap location for several years now, and I must say that my recent interactions with Moe, one of their customer service representatives, have been nothing short of exceptional. Moe's level of service and professionalism truly sets him apart from the rest. From the moment I first spoke with Moe, he impressed me with his friendly demeanor and genuine desire to help. He made me feel valued as a customer and took the time to ensure that I was well-informed about all aspects of my storage unit. His knowledge about the facility and its offerings was extensive, and he patiently answered all my questions, leaving no room for confusion. Moe's dedication to providing outstanding customer service is truly commendable. He goes above and beyond to ensure that his customers are satisfied and well taken care of. Whether it is assisting with finding the right unit size, explaining the rental process, or even offering helpful tips for organizing my belongings, Moe's expertise and attention to detail shine through. Not only does Moe exemplify excellent customer service, but he is also a fantastic ambassador for CubeSmart as a whole. His professionalism and friendly nature make him a great representation of the company's commitment to providing top-notch service. I would like to extend my heartfelt appreciation and kudos to Moe for his outstanding customer service. His dedication, knowledge, and friendly demeanor make every interaction with him a pleasure. CubeSmart is fortunate to have such an exceptional individual on their team. If you are considering CubeSmart for your storage needs, I highly recommend visiting the Dunlap location and seeking assistance from Moe. His exceptional customer service will undoubtedly leave you feeling well-informed, valued, and confident in your decision to choose CubeSmart. Thank you, Moe, for all that you do!

MO IS THE BEST STORAGE FACILITY MANAGER I HAVE EVER WORKED WITH IN OVER 30 YEARS OF RENTING STORAGE UNITS! I have been in real estate for over 29 years and managed over 600 real estate agents and 3 offices here locally. We have rented storage units throughout the entire valley. I currently still have 7 storage units around the valley and by FAR Mo's customer service, work ethic and caring about his customers truly shows up every time my wife and I walk through the door. He is always kind, soft spoken and willing to help with a smile on face, never upset and always problem solving and cheerful. The only reason I am have moved out is that we are moving locations and consolidating farther South. Owners/Upper management, do not lose this manager, he is what you want in every one of your locations! Hopefully you are already aware of Mo's talent and compassion towards your company, If not I encourage you to visit and observe how Mo treats and cares for your customers. I have no idea how your company training structure is set up? If this was my company, Mo would be placed at a minimum of a local or regional custom service experience manager training every one of my employees who engages with my customers. I truly believe your return on investment would be through the roof. I typically do not write reviews, but with all of the laziness and just punch the clock attitudes I run across on a daily basis I could not let this young mans work ethic go unnoticed. You have my phone number on file if you would like to reach out to validate. Thank you for a great experience. Brad

Little did I expect to be out of a place to live this Halloween.... Issues with the landlord and a house I was supposed to live in delayed me at least a month because how bad the previous renters treated the house and couldn't legally be rented to me in the current condition. Luckily Seresa was there to handle a huge problem of keeping my stuff in storage. She made the whole process pleasant, fast, and smooth which took a huge chunk of all my stresses away. She made sure the truck was also available to use which was perfect because I only had two days to get all my stuff out of my previous house. There was even a moment when she actually helped me get two beds through the door of the front entrance. Thats what I call A1 service and she deserves GM of Year!!! Very pleased overall and definitely always going with CubeSmart if I ever need a storage unit.

I came to this particular location in May, looking for a unit but didn't need it yet. Came back because everyone there seemed very nice and delt with my multiple reservations and flighty nature. The on site manager was very knowledgeable about the units they offer and assisted me in choosing one suitable for my storage needs. He explained all the details of the rental agreement and I was in and out in less than 15 minutes. The facility seemed well maintained and clean. Overall, it was as pleasant as renting a storage unit could possibly be.

I have been a long time customer of CubeSmart and have been very pleased with this climate controlled storage facility. It is always very clean and secure. I had to arrange for the things in my unit to be loaded and transported out of state. Seresa was extremely helpful and very professional anytime I needed assistance. Her communication and followup were great. Seresa, thank you for helping me during my time there and through the moving out process. I would highly recommend you CubeSmart at 533 Dunlap Ave in Phoenix, AZ. Thank you, Carla

Inconsiderate personnel and outrageous prices for rented spaces, be sure to shop around, especially if you need climate control. I’m 75 years old , I had rented two 10x15 climate control spaces and during my move I had to hand carry objects from storage to the truck because even though I was there before 5 p.m. Moe refused to let me use a cart because he had already brought them inside the office (before 5 o’clock). Just had my last knee injection in June!!!

We have an older home, so needless to say we lack storage space. We’ve been at CubeSmart for a few months and we have found it to be safe, clean, and most of all accessible. Customer service is exceptional and today we seamlessly upgraded to larger unit as Seresa answered all our questions and showed us various options to ensure we made the best selection. Check ‘em out and don’t be shy to ask what deals they have because who doesn’t like to save money.

Rented a 10 x 10 storage today and was assisted by Seresa! She was very helpful with getting us into a storage, broke down all the rules and told us everything we needed to know about renting a space. Also make sure you are aware of the fees this is surprising to some people so just call and ask and they would be more than happy to let you know. Overall very clean facility great customer service and easy to access! Very satisfied

I've had my CubeSmart storage unit for over one year now. The facility is very clean, the hours are convenient, and Amanda and May have been great to work with. They are friendly, knowledgeable, and frequently monitor the facility to ensure everything is okay. I definitely would recommend this location - it's right on the boundary between good and maybe a little questionable areas, but I haven't had any issues.

I've rented the unit yesterday, so this review only applies to my initial experience. I was helped by a lady named Seresa, who I believe was the manager, she was very friendly and professional. The place looks very clean and organized. As I've said above today is only my second day, but if all continue as smooth as it was my initial experience, than I would still give a 5 star rating.

DONT WASTE YOUR TIME. The blonde nerdy guy with glasses that works there is childish. He literally took the cart away from my movers while they were loading it!. I am a senior and do not move as well as I used to. I couldn't believe he acted like this. There was nobody else there and there were 4 carts total he wouldn't even let us use 2 of them. EXTREMELY RUDE AND UNPROFESSIONAL.

I have to say that this was an easy process as far as getting and using the storage, however, I chose a location that was a pretty good distance from where I am staying in order to have our stuff be in a better area. Problem is there is no bathrooms at the place, and it has really become an issue. Next time I get a storage for whatever reason I will make sure they have restrooms.

The manager Moe was awesome. He was extremely helpful getting us taken care of. The facility is very clean and the staff (Moe) was more than helpful. I moved from another facility due to lack of customer service and facility being just unclean. The great rates the 5 star customer service and clean facility I would recommend CubeSmart to anyone looking for a storage unit.

This storage facility is really nice and very clean. Seresa was amazing! She was very professional and thorough from the start. I did have a hiccup with a new contract but Seresa helped clear it all up. She was on top of it and made it alright. I can only say good things about this place and Seresa. If I ever need a storage facility, I will definitely be back.

This particular CubeSmart on Dunlap , Phoenix is absolutely the best , the customer service is amazing , they make sure you understand everything , knowledge , respect . Very different than the CubeSmart in New York. I absolutely recommended this place who needs a storage unit , the place is clean and no traffic at all in the parking lot , lots of space

Everything went very smooth with the paperwork. The manager was very nice and easy to talk to. Went above and beyond her duties to make sure I was able to get at least the load in the truck stored while she go the admin stuff out of the way and ready to speed up the process.. Thank you once again for making this part of a never ending process seamless..

I stopped by the CubeSmart on Cave Creek, Phoenix location by accident and Eddie took care of me and then I went over to the Dunlap location and Dylan rented me the unit I reserved. Both of them really took care of me well. They were extremely professional and friendly. It was a pleasure to meet them and do business with them. Thank you, Michael

The on site General Manager is great. She made sure the unit I reserved was ready, showed me the facility and did everything one could want from someone on site. This storage unit is interior only, not an outdoor drive up one so keep that in mind. The temperature is controlled which is great and the units are terrific. Thank you!

Mo / Moe was unbelievably rude. I will never rent from this place again. Come here only if you like being harrased and policed around. He made fun of our movers for having a labor job which was extremely demeaning. I couldn't believe the lack of professionalism. I've never seen a more inmature adult!!!!!! Shame on him …

Thank you CubeSmart for hiring people like Scott! Scott is an exceptional professional who helped me move from a large unit to a smaller one. Scott was friendly, helpful, and patient during this transition. I am so much more confident and relaxed having my belongings here because of his professionalism and reassurance.

Wow! The manager Mo ROCKS! I have rented storage in the past from other companies and the rental process took forever and sucked. I was dreading coming in to rent but must say it was a painless process. Thank you Mo for making my move in so easy. You are a Rockstar! If you need storage in this area then come see Mo.

HUGE Thank you to Seresa! I was running on fumes from moving and she was such a tremendous help with the best customer service. She was diligent and made my experience quick and painless. I chose this location not only for its convenient location but the cleanliness they maintain for me to store my belongings.

I was very please by this particular cube smart on Dunlap , Phoenix , the customer service is impeccable , knowledgeable and respectful with all the details . I was also pleased how it was easy to make my reservation online. They have two great customer service ( Sylvia & Mo ) amazing people and always smiling

Moe was absolutely amazing in helping me with my move in process!!! He made sure I was satisfied with my storage unit and showed me exactly how to get there. He definitely cares about those who are using the storage unit and wants to make the process as easy as possible for them! 5/5 starts without a doubt!

The process was very simple and convenient! Getting to reserve the unit online and not having to worry about business hours for the office vs. when I was available to go over there! Mo or Moe was very nice and helpful when answering any questions I had over the phone before I fully committed to the unit.

Called them about some storage and after talking to them for a few minutes I was told they were on lunch and to call back later... Why do you answer the phone when you're not in the clock? You have a message with the hours, no need to answer the phone while you're eating. I moved on to another facility.

This place was really nice. Clean. Air conditioned. Secure. I used a 10x10. It was spotless when I checked in. Check in was quick and painless. Checkout was quick and painless. Amanda was awesome. The younger black man was awesome too. I'm sorry that I can't remember his name. Great staff. Thank you!

This is not a run down U-haul competitor that over bills you for run down ac units. It is: maintained, clean, and protected facility. The staff is always courteous and approachable. I don't mind paying a little more for the ac units. As they have always kept my belonging safe from the butal summers.

Sarah and Seresa are the best in all around service!! This place is clean, very well situated, very excellent climate controlled and they have Candy!!! Very well secured and just over all great!! Thank you ladies for making the experience stress free and welcoming!!! Definitely recommend it!!

The manager, Mo, was SO nice and helpful! He answered all of my questions and then some. Really made me feel at home here at Cubesmart! The facility is very clean and feels secure from the moment you walk in! I will absolutely be recommending that my friends rent a cube here with Mo!

Office staff has been awesome - super friendly and straightforward. Even renting their truck was easy. My only complaint is that I've never seen more than 4 carts there, all flat, all very small. We're all moved in, so hopefully we won't find any more big furniture to have to store.

The Site Manager, Amanda, is a top performer! She is extremely professional, has excellent customer engagement skills, and spectacular follow through. In the competitive Phoenix area having a Team Member like Amanda is a real discriminator among the other storage options.

Great customer service, units are very clean , easy and comfortable to get into the AC building. Seresa was the best in customer service she gave us a tour to see the unit before we signed any paper she was courteous and friendly. Thank you for having this great people.

What I’ve come to realize about this storage facility is it’s not just about a safe place to store your personal belongs but there’s light heart experiential relational experience waiting for you with the front office staff. Super cool to say the least! ~Best

Thank you Mo for all of your help these past couple days. I was in town helping my daughter and granddaughter with moving into a storage unit. Mo answered all of my questions and was just a wonderful person to speak with. He went above and beyond for them.

This place is very nice, has fair sized storage units and sells all kinds of moving supplies. The security is pretty tight, which is reassuring. Seresa was very helpful and informative, and made the process very simple. I'm excited to use my new unit!

This place is very clean and I appreciate the carts they have at the entrance. The carts are very helpful I thought I was going to take several trips to put my stuff away with those carts did it in 1-2 trips. Thanks for thinking about your clients.

This was the first time I ever actually enjoyed signing a lease for a unit. Mo is awesome. He is very considerate and funny. Made the process very enjoyable. I will definitely recommend Mo to any friends/family who are looking for a storage unit.

Helpful and very nice units. Moving out was super simple, they can set the doors open for you and you just leave the storage unit open and empty to cancel your contract. Would definitely use again for external location temp controlled storage.

Excellent choice for storage needs. The place is clean, quiet, well maintained, and easy to navigate. The staff are knowledgeable, helpful, and show genuine care for their clients. I suggest them to my friends all the time. Check them out !

Very clean and well laid out facility. We really like the security check points for gaining entry. Our sales person was very effective and professional. We feel our possessions are in safe hands. The value we are getting is worth the cost.

When I first moved in, the place was clean, friendly, and climate controlled. Now there is a new manager there running everything, no carts are ever available they are either hiding or they are on the first floor locked behind the door so

This is a great company, with a good business model. They do their best to make sure you get to keep your stuff, and are willing to work with you if you are late with a payment. The facility is clean and tidy. They have four wheel dollys

In a crunch this place works for my out of season clothes. Hate the fact that half the time the elevator, air, or doors don't work. And every few months they go up on the rent. It's tons of homeless and questionable people hanging around.

Working with Scott and had a great experience. Was in and out in 20 minutes. He showed me the unit and went out of his way to give me the best advice on size and price of space. Recommend this place for anyone needing temporary storage.

The store manager Seresa is the best, she is so willing to listen and will do whatever she can to help you out with everything and anything. Seresa is one of the nicest ,caring , friendly's people I know. Thank you Seresa your the best.

My family has been storing here since 2011 and i have to say i do miss the old owners but CubeSmart seems to be doing something right! Definitely more professional (look and feel) since they took over and i can honestly say that the

Mo the manager at this site was awesome. He was knowledgeable and took care of business was a smile. Enjoyed our conversation very much and left in a better mood than I arrived because of Mo. He needs more money CubeSmart! …

Mo is the best facility manager! The facility is always clean and cool. He keeps an eye out to make sure the grounds are as safe as possible. He's polite and always available when I have questions. Thanks for everything Mo!!!

This place was wonderful! The staff are all very nice and professional. The units are kept in excellent condition and the prices are great for the area. Thank you team, I knew my belongings were safe under your watchful eye.

If it wasn't for them raising rent every 6 months, I would still be using them for storage and giving them a 5 star rating because it was very clean, easy access, and most of the time the employees were customer friendly,

Mo is a very kind man with a professional attitude. I had a smaller unit and needed to upgrade my lease to a larger one. He was very communicative and made the move in/move out process very simple and easy. Thank you Mo.

Everytime I come in I am very pleased with seresa and Sarah’s service they are always on top of it when I can’t figure out my cube number! The office is very clean and they are very professional. Highly recommended them!

No drive up units & most are a good walk from any door..but they’ve got these carts that saved our lives! I’m also being refunded for the lock I couldn’t opt out of online since I already have one. So far so good.

I like this location and the staff there. My only problem is the advertise a moving van that's not available. And now it's cost me over $100 for a moving van on top of my storage. So I'm not too happy with that.

Constant rent increases. I didn’t always receive notice either though they claimed they sent out letters. I liked that it was a secure storage but I wouldn’t recommend them due to constantly raising the rent.

Had my unit for less than 48 hours and was "vacated" and locked out!! When I asked why... Was told because I had my cell phone plugged in and had food.. neither of which are barred ANYWHERE in the contract!!

The gentleman was nice but very demanding on having all info to fill out application to rent storage from your name to emergency contact if you don’t have all info forget it your not renting from him.

Mo’s costumer service was excellent he was very helpful and knew what he was saying also he was very very respectful to his customers and he made his customers feel like family a 100/100% rating

excellent service I win that same day to look at to units to see which one I was going to get and I was able to do it unless if five minutes was moving my things to the storage recommend 100%

Management at 533 was very workable, understanding and worked with me when life happened. Moving to fla in June and will be renting at cubesmart to store my things. Mo, was stern but fair.

Mo the general manager is extremely nice, helpful and I appreciate his hard work around his establishment. He cares about the quality of the space and treats everyone with such kindness.

I’ve had a long term great experience here. Mo is extremely helpful! The facility is clean and cool. My things have been there for a year and all of it has been a great experience.

Mo was very welcoming and professional, made the process easy and explained everything to make my decision very easy. His customer service and business acumen was outstanding!

I just rented a unit yesterday. I did it all online. They require you buy there lock and rental insurance and that's fine with me .I would recommend this place to anyone .

Moved out today from cubesmart had the best and easiest experience due to Destyni the store manager! Definitely Recommending this place! She was fantastic thank you !!!

When moving out the employee at Cubesmart was great at communicating with me, I had a slightly complicated situation due to Covid causing me to move to another state.

Great customer service and straight to the point! It was quick and personable both people there gave a very safe feeling that made me know my things will be safe

While roomy and clean and cool, it is exspensive and unfriendly. Pıus over both garage doors omən either end of the units is a large gap that seems unsecured.

Mo was very friendly and helpful. He was very personable and made our experience easy and manageable. I hope all your employees are as kind an helpful as him.

Mo, is an awesome manager! He made mine and my husband's storage shopping experience amazing and seemless!! I highly recommend this storage to anyone!

Mo is cool. He is the greatest guy. His personality is outstanding. What a cheerful and funny human being! Very polite and helpful with all my needs!

Your staff is great and the facility is super clean. I have used your facility twice now and it's a great place to store your belongings. Thank you!

Mo, the manager, has been very helpful. Easy to access, clean, and well lit. The process to order the storage online, to access the unit, went fine.

Seresa was great. She made sure all my moving needs were taken care of. She made me laugh and feel right at home. Thanks for your great service.

My storage is here. Very accommodating staff. Person in office met me in the parking lot. I park in handicap and sent receipt to my email.

Staff was exceptional. Check-in was a breeze.. Special pricing offer made the space rental affordable. Facility was clean and up-to-date.

Extremely friendly and helpful staff. Mo is phenomenal. Always very clean. Great security system with controlled access to storage areas.

the general manager Mo goes above and beyond to help with your move in and is very knowledgeable. its always a pleasure working with him.

Mo was wonderful and very helpful. Walked me through the steps and he was very friendly and personable. I would recommend them to anyone.

Simply the best! Wonderful staff and extremely secure facility. Been a customer for nearly 8 years and they always treated me well.

Friendly and helpful staff. Love the clean and safe inside storage environment. Being climate controlled is a big bonus, too.

Sylvia and the new GM Mo are amazing!!! I'd recommend this location to anyone. The store hasn't looked this good in years! Q

Mo is extraordinary! Excellent customer service, very knowledgeable and works with his clients for easy transitions

Mo was terrific in helping me get a storage unit. Very polite and courteous service. Informational and respectful.

I like the elevator. I like the AC. Also, Moe let me prorate out up to 6 days and that's pretty cool.

Great service! Clean facilities! Mo, in the office, was knowledgeable, helpful and kind …

Mo rocks and was very helpful so I could set up auto payments with Cubesmart. Thanks, Mo!!

Mo was a awwesome very help and just a guy you trust! Anybody that say less is a liar!

100 % the place to go for your storage unit needs. Staff is wonderful. Mo and Silvia.

The prices were great and Moe was awesome!! Great customer service and super funny

Needed a storage room on short notice. Mo was awesome and took great care of me.

Very positive experience. Manager was very helpful and pleas to deal with 10+

I was able to get to much storage space with ease. And it’s affordable.

Staff is nice and helpful. Facility is generally clean and safe.

No was very personable and professional. Great customer service.

Mo and Silvia are awesome. Incredibly helpful!

Everything was great, quick and efficient.

Mo was professional and personable.

Great customer service.