Reading the reviews regarding this company make me angry, realizing how many people have gone through what we have gone through. I think this is completely unacceptable. Worst customer service... We went to the Mississauga location and purchased a couple pieces of clothing. We were told we can order the kobe pants and have them shipped to our address for $10 extra. We agreed and paid. They did NOT deliver them to our address or EVEN bother to call us to notify us of any delivery problems or updates. We called them around 5 times over the span of a month and each time, the issue was not settled and there was a different excuse or problem. We told them we would just pick them up at the school because this was all becoming a hassle but the line up waits were too long and our students would be missing class time waiting for the chance to pick up/purchase clothes. Mind you, they were "trying out" the van shop and it was the worst idea EVER. We then called and asked if we could just have them shipped to our address, how we originally wanted it, and we were reassured they would be delivered to our address by the "manager" and she said there would be no problems after that... yet, two weeks pass by AGAIN, patiently waiting for the pants, and no pants have arrived. When we called for the last time, they said the notes in their system were not updated and said that we were picking them up from the school. So the "manager" on the phone previously did not do her job or uphold her promise by putting a note to ship it to our address. Now here we are... ONE MONTH AFTER placing the order and going through unnecessary and unacceptable customer service problems... picking up the clothes from the school because DGN Kilters cannot uphold their end of promises/obligations to the customer. Be careful when ordering with them... super unorganized.

Booked appointment, went there on time, so far so good. But, we had to do a backorder because they didn’t have all the items needed. Asked, got and purchased uniforms for Father Bressani in Woodbridge, four items (2 polos, short sleeve and 2 pants). Again, so far so good. The associate, at the cash register (Tala - that’s her name) unfortunately has a problem with reading or writing, because the backorder that she made for 2 long sleeve tops were for Jean de Brebeuf in Maple. So, the items ordered arrived at home having the logo for Jean de Brebeuf. She can, probably only read the firs 3 letters BRE.....because BREssani or BREbeuf for her, have the same meaning. Maybe my son will attend 1st semester at Bressani and the 2nd semester at Brebeuf or maybe Father Bressani won’t mind to see him wearing uniforms with the logo of Jean de Brebeuf. We asked how is that possible, she scanned all 4 items and she didn’t notice the logo for Father Bressani? We even got the care instructions in French. Jean de Brebeuf, surely sound French but it’s not a French Highschool. Long story, short story, we had to drive there only on Monday, 60 km back and forth, spent almost 2 hours in traffic (our time and our money) and we only got a “sorry about that “ from another associate, nothing else. For that Tala this is a summer job, she is a student at University, so we try to picture a future teacher, doctor, whatever...that cannot do a simple order, read properly the name, pay attention, check and double check at the end, just to make sure everything is right. Well, dgn kilters, for you information there are schools that don’t require uniforms, so......don’t count o the fact that we will have to return.

DGN Kilters was a huge disappointment last year. My daughters school just started using them last year and the experience was a nightmare. Not only did they not deliver the items I ordered, I kept on getting the run around from the people in the store and Customer Service reps at the head office. It took over a month for me to realize they were idiots and walked in requested a refund and headed over to RJ McCarthy's who for years supplied my kids school. RJ McCarthy's was able to provide me with plain shirts etc and paints that I could have my kids wear as school was already in session. Thank goodness the school realized what a mistake these people were and told parents their kids could wear plain white shirts and navy blue paints. DGN Kilters lack professionalism and don't deliver with the goods. It seems that the entire company is run by people who need a refresher in how to run a business. Awful service, from a company who can't deliver on there promise. DGN KILTERS SUCKS!!!

DGN kilters have no idea what customer service is about,I bought pants for my son that started high school in September,he noticed a hole in the pant leg and informed us of it when he came home. I returned it to DGN and the so called manager started tugging at it saying it was not a hole.I requested a new pair of pants and was promptly told no. I was told it was not sold like that and it could be sent for repair. I left the pants and was told 2 weeks for the repair and they would call when it was done. Never received a call after 3 1/2 weeks. I contacted my son's school and they contacted DGN for an explanation. DGN supposedly did the repair and we were told that's all they will do...Being a purchasing officer for a large University, the lack of customer service is the reason we do not sole source any of our purchases... I do believe the Catholic school board should review the purchasing agreements with DGN kilters soon...They definitely need to be replaced.

Customer service is absolutely terrible. First off, they are supposed to be open till 6pm, according to the recorded voice on the line, but they shut down at 5pm. They are supposed to be open on saturdays, but they are not. I'm trying to cancel an order that is in limbo. I ordered and it is not getting fulfilled. Customer service tells me it's not in stock. Why did it not say that on the website when I ordered ? Why did it let me order something that wasn't in stock ? Why am I not getting an email letting me know my order is on back order and will be fulfilled when in stock, with an estimated date ? Why, after requesting a cancellation and refund to customer service, does the order still show up as open and unfulfilled on my account ? I just need my order cancelled, what do I need to do ?

2021- Back to school uniform shopping talk about stressing; but let me tell you my worries were thrown out the window the minute I walked up! I felt welcome,I felt comfortable, I didn't feel rushed. Hand sanitizer, social distancing, was able to book online appointment which made this whole process even easier! Sizes were there, customer service above and beyond. Well done DGN Kilters Mississauga - you have one happy mama and one happy grade 9 student!!! Thankyou so much for making this back to school experience great yet again!! 2019- Quick service, helpful friendly staff who knew what I was looking for and where it was! I set an appointment and they were right on time and service was great! No complaints (accept maybe from my bank book haha)! Much thanks!

In store service with Ann in Mississauga was fantastic but they didn't have some items in stock (shorts and knee high socks) which we paid for and were told would arrive within a couple of weeks. Now almost 6 weeks later, the shorts are out for delivery but the socks haven't been sent out and our daughter starts school this week. The phone lines keep you on hold and then state that you'll get a call back (still waiting for it!). For the amount of money you pay for what is effectively cheap quality uniforms, you would think that their customer service and delivery times would be better. Ultimately they don't need to be any better because they know that parents have no choice but to go to them.

Very poor at customer service. We have been missing an order for more than 2 months. If I reach out to them to find out status of the order, no one responds until I sent a followup- and even then, there is no real answer- just a brush off that they'll let me know... but they never do, so I have to follow up again! Really unfortunate that our school has to order uniforms through them (Might make some suggestions to change that! ) Furthermore- they keep say they don't have my ordered items in stock (which are the basic usual uniform pieces- nothing special or unusual), but have been advertising a school uniform sale coming up... how does that work if they cant fulfill orders from 2 months ago?

I placed an order for 18 items. The gym clothing is horrible. The gym shorts have no lining and the school symbol, is pealing off after 1 wash/air dry (has not been worn). One of the gym shirts has a hole in the armpit, not along the seam (never washed or worn). The buttons on the shirts are so poorly stitched that they come off before even being taken out of the plastic packaging. Although previous years the clothing was made in Canada, it is now made in China and Bangladesh. The quality of the clothing has changed drastically while the prices are not any better. I give zero stars and recommend the school switch uniform providers. Big thumbs down!

Awful service. I ordered for curb side pick-up and haven't heard about the order which was supposed to be ready this week. It still says "In process".The store will not take calls due to "summer hours". Summer hours the week before school starts. WHAT? Now on hold for half an hour with customer service. Still waiting for a reply. Impossible to reach by phone. Do not answer emails. What a horrible service and we do not have a choice to go elsewhere. Following the company's answer: This is inexcusable. End of August/early September is high season. Like Christmas in a gift store. All hands should be on deck.

I called the company to ask why the size, while ordering on line, jumps from a T5 to a youth XS. The person's response was.." I dont know" . I need a size 6 for my daughter. nope doesn't exist. She then suggested I travel to Missisauga and take my chances there. I asked, what if they don't have the right size..again I was met with " I don't know". Is this a joke?!?! Horrible service, horrible company. P.s. what ever you do, DO NOT WAIT FOR THE TRUCK TO COME TO YOUR SCHOOL. You will be there for 3 hours, with confused workers who " don't know" why they dont have the right sizes!

Service is poor. Only option is to buy from a mobile van that comes to the school once a week. Parks in front of school . Waited in the rain. Why not set up shop IN the school. Wound up leaving because line was too long. Now have to drive one hour to mississauga store and one hour back just to by 3 pieces of clothing. Ridiculous. Shame on them and the HWDSSB for making people jump through hoops just to buy uniforms for their child. Waste of time ,money and gas. Why can't the school board enlist McCarthy for the uniforms. They are local and open everyday retail hours.

ABSOLUTELY GOD AWFUL SERVICE. The day before school starts when everyone is surprised to find all the shops from the schools have been moved to one location they decide to put one employee in the store who just yells at everyone who tries to explain to her that they received ripped pants and want new ones but she tells them they must must must wait in the line that takes 3 hours just to get pants again because this should keep that call themselves the store gave her f****** ripped pants so f*** them never go here. Never got my uniform.

Service is poor. Hours open are horrible. Closed 3 days in a week right before school starts.They say you can buy from truck at school once a month, but usually don't have sizes. As for there sizes are miss marked. Cant tell you how many times i had to return pants because i went without kids to buy. I cant wait till kids are done school so i don't have to deal with this company. Clearly school boards are being paid off to sign a contract with this company. What ever happened to RJ McCarthy ?

This is the worst store i have ever visited in my entire life. The lady in front of me took one hour at the cashier leaving the line to grow longer and longer. Horrible mismatched. Some staff were friendly but were dumb, inexperienced and weren't using their time wisely. Made in Sri Lanka and were very cheap quality for sky high prices. Dont come here unless you want to waste your whole afternoon spending hundreds of dollars for your kid. Thank you YCDSB for choosing such a terrible company.

Horrible company. 2 and a half months of waiting for an order I paid for in full. Ridiculous customer service. Give you the run around. Management is not qualified to have that title. No respect. Lie to customers. Complete disaster. Wondering if we will ever get out of this nightmare. Dealt with halpers for 10 years not once did we have this happen. What a disgrace of a company. Thousands of kids in York region without their uniforms. The YCDSB has failed it's students.

Had a wonderful experience with this establishment! From purchasing online, to contacting them because the fit wasn’t right - which they were super prompt to respond and provide assistance - to heading in store to make the exchange. Sameen was a wonderful help, so patient and very informative. Would recommend anyone purchase from here who needs uniforms, and look forward to future purchases we will no doubt need to make as our little guy gets bigger!

Today's service was 10 times better than my last visit thanks to Nasseen the assistant manager. She made me feel very welcomed and not rushed even though the store was busy. She took the time to serve me and give me best advice. I'm not too happy about the store not having what I needed but she reassured me that she will personally take care of my order and let me know as soon as possible. Very polite and great customer service skills.

I shopped with them twice, first time in the summer when I made a mistake going there 2 weeks before school started.My fault:). It seemed like everybody else did the same , the store was packed! I'll never do that again ! However the service was excellent, helpful and nice staff. Got everything I came for. Second time I decided to order online. My complete order came 2 days later, no line up not hassle :).

This was my first time at DGN Kilters purchasing my sons first high school uniform. The experience was great. I was greeted at the door by Nass who was friendly and immediately showed us what we needed to purchase. She was training a new girl Hena who also did a great job getting the correct sizes and cashing us out. Overall girls were great! We were in and out in about 40 min. Thank you DGN Kilters

I am so disappointed that I placed the order for my daughter’s uniform back in July and I am still waiting for her uniforms. I would never imagine that. They don’t keep stock of items, customer service does not respond to call phones and it’s not the case for me to drive all the way down to Mississauga. Unfortunately we don’t have a choice to go to a different company. So disappointing.

They are very very bad on delivery. I ordered some hoodies for my son and it took two months to be delivered. I live in Hamilton. It felt like they were coming from China or something. Even alibaba delivery is faster. It was my first time and surly the last time. Not to mentioned that customer service are rude when you call to question about your order.

Got my son school clothes from the truck in sjb school parking lots due to covid the ladies Nass and Mandy were very helpful to find my son size and offer exchange or refund in case it didn't fit properly at home. my only concern is the quality/cut of the clothe it is not comfortable at all and the quality is really bad they absolutely need to change it

I seriously wish I could give negative stars!! From not having stock to waiting over 6 weeks and still waiting on a vest for my son which I paid for in August!!! When I call customer service they have no idea what to say when or why this item has not shipped, no idea when it will ship, transferred me over three times to general voicemails! Ridiculous!

Ever since they changed my schools name when they came with the uniforms i bought them I peeked at the shirt and I noticed that the name of the new name for the school is just patched up On top of the old one. Why they can’t just take it off manually. DGN KITTLERS YOU GUYS ARE SO LAZY I WANT MY MONEY BACK!!!!!!!!!! …

When I called the main office with a sizing issue, they directed me to the store location to sort out my issue. When I arrived the manager, Nass let me in because the store was closed for lunch. I wasn’t told about the lunch hour, but the Nass was really nice and provided great customer service giving up her time to help me. We are grateful!

We failed to make appointment because we tried to do so too late. But my daughter would start her school in the following week. Two ladies in the shop were very helpful and very patient even my daughter took double time to fit every cloth than others. They really made that weekend a wonderful day. (Forgive me forgot to remember their names)

All of the workers were amazing. Everything that was easy to find and i received everything that i needed, quickly. I would like to thank Naseem additionally, I had a great exchange that was fast and friendly. She really helped me out for this upcoming school year. Overall the experience was amazing, they have some of the best employees.

The in store experience was great. Staff was friendly and helpful. However, I placed an order in September and have yet to receive it 2 months later. At this rate my daughter will grow out of the size. I have contacted customer service twice for help via email and both times they have indicated that the order is being processed

I went to visit the store yesterday to make an exchange/return and the staff was amazing and so friendly and especially Nasseem. Nasseem took the time to help me, was very thorough and gave me many options and even let me know when the truck comes to the school! Nasseem was patient and her customer service was impeccable!

Booking an appointment was easy peasy, the young girls are knowledgeable with the uniforms, it was quick and easy to pick my uniform pieces, but it's an inconvenience & it doesn't make sense to me when the St Elizabeth uniforms are not available at the Markham or Aurora locations, going to mississauga is out of the way

I called in and they said they would call me asap(waited two HOURS) if they had the pair of pants, they told me they have it.. and when I drove a 25 min drive(on a fast route) , I asked if they had the same pair of pants that I called in for, they said they didn't. WASTE OF TIME AND MONEY. BAD SERVICE AND COMPANY

I ordered pants 3 days before school. It's past 2 weeks now and they still haven't came in meanwhile they said it would only take 1 week. Problem is, I can't borrow school pants because they don't have my size and stupid me threw away the bill. Now my parents are mad they spent all this money and I got nothing.

It was great! We booked an appointment at 5 p.m. and we came late because of traffic. Even though we came late Nasseem still let us try the clothes and we got to exchange the clothes! She was very welcome to help my little brother try the clothes and find the perfect size for him. She is a very nice person!!!

order my uniform more than a month ago and still haven't received anything. They said it would come in after a week and nothing came. I told the Tuck truck who came to the school last week that i have not received anything and they said i would get it before friday. Still haven't came in. So disorganized.

10/10 service! Today Nass assisted me with a flawless exchange. Nass truly went above and beyond today. So kind, helpful, understanding and accommodating. The store was in perfect condition, very clean and organized. I will be back & will recommend to anyone I know! Thanks again, I truly appreciate it.

The service we've seen from DGN has been at best, bad. They sent a tie for a full grown man for our four year old son and they could not figure out why that was a problem. They delayed his gym uniform for two months, then sent a pair that would fit a teenager. They're inept, slow and overpriced.

We have received great friendly service all 3 times we have had to visit the tuck truck. Employee was very pleasant and she had lots of patience when having to exchange for different sizes. Excellent customer service. Thank you for making this experience pleasant during these different times!

Not a fan of this company and quality. I’ve been inconvenienced many times with errors on their end. The only reason I gave it a five star rating is because of one of their staff members Nass. She was phenomenal, very patient and accommodating. I hope to deal with her again in the future.

Terrible sizing. My son fits is GAP, Carters, but the pants sizing of this place is terrible and I am not talking about the length, the waist sizes are odds! The shirt size is the same the neck line too small even when we go a size up. I hope the school changes from this awful place.

First time in that store and Celina and Nass made the experience so lovely. Excellent service and knowledge. They made us feel at ease as soon as we walked in. You feel like you’ve known them forever. I hope when you go you get help from either of these fantastic ladies.

We had a super awesome experience today! Vanessa was totally amazing and took great care of us ♥️ the fitting is by appointment only and the store was Covid ready. Bonus - there are French speaking individuals as well if required!! Would definitely recommend …

HORRIBLE customer service. They do not answer the phone, or return emails. They do not carry uniforms in stock and waited 6 weeks for my sons uniform. I received a few pieces after school started and it was for the WRONG school. They don’t care! VERY unprofessional

August 5th and August 12 truck come ACMT Hamilton Nassime was the personne who help me out with my daughter uniform she is amazing and a wonderful person...great with clients and a beautiful smile.. thank you for your services. Always ready to help other...

I placed an order in August and still haven't gotten my delivery; it's now October 4th! I'm still waiting on them to get Tunics and skirts/skorts in for girls, all they have are pants. Tunics apparently wont be in until the end of October; like seriously?!

Worst place ever . They charge the money and till 2 months no uniform delivered . Sent damaged product . If you call no one even pick up the call . The board has to acutually find some other reliable source for the uniform so that parents dont get cheated

Wonderful service. Was let in on time for my appointment and was given the support needed to find all of my sizes. Laurie (the kind lady who helped us) was very informative and helped us very much. Organized, clean place, good customer service. 5 stars.

Well you would only come here to get uniforms. But it's a nice area, clean interior except for the 1 washroom I really didn't feel comfortable with that. The staff I've met were all very nice and really helped me find what I wanted and what suited me.

Excellent customer service, well-organized, clean environment. I arrived on time for my appointment and was provided the assistance I required to locate all of my sizes. Melissa (the nice person who assisted us) was really knowledgeable and helpful.

Went there for the first time and was happy with the service. The staff member Naseem was assisting me and was very patient and organized. As well as, the covid 19 protocols were on point. Great store, if you visit DGN Kitlers, ask for Naseem.

ZERO STARS! Worst experiences imaginable. Complete and utter incompetence across the board. I only wish we had an alternative. I will certainly be contacting my son's school to complain and hopefully find another uniform supplier to take over.

Manpreet at DGN Mississauga location was great in welcoming us and helping us find what we need. Also Nass, the assistant manager was nice to let us in even though we didn't know we had to have a prior agreement. Great team and very friendly

I had the best customer service with lorri ….. lorri was very helpful and took us in without an appointment unlike the rude horrible woman at the Aurora location ….. thank you lorri see u again … love Jules and Joey costanzo … ❤️

I have had a very positive experience with the two customer service ladies at this store, Naaz and Laurie. They made shopping and fitting a toddler for uniforms during covid times easy and hassle free. Thank you to you both.

Where are my sons pants that have been paid for. School year started 6 weeks ago. It’s getting cold out. Remember we live in Canada! Phone calls are not returned. Perhaps CSC Mon Avenir should look for another supplier.

I have purchased the uniform back in August and was promised to receive it within a week. It has been a month and I did not get my order as of yet. They have very poor customer service and nobody is returning my calls.

Ordering online? Make sure you call them in the day or two after, or your order will just sit there and no one sends you an update or bothers to ship it out. They're clearly disorganized. Pretty poor customer service.

They were very very organized today!!! The staff was very nice and we were in and out in a flash. No confusion looking for sizes!! Everything got sanitized immediately Laurie the store manager kept things moving too

Appears to never be prepared for the school year. 2nd year in a row where they never have anything in stock for my daughters school. When order is placed they continuously change the shipping date. Not impressed.

Ordered items online - they arrived weeks after ordering and in multiple packages. How to make a return? No one is responding to emails. How does the 30 day return policy work when it takes 2 weeks to receive?

I went here to buy uniforms and I was pretty pleased with the service, I got assisted by Nass, she was professional, helpful, enthusiastic, and she has the will of providing customers with the best services.

First time buying uniforms and we found the staff very friendly and helpful. The store was clean and the staff carefully followed Covid-19 protocols (fitting room was sanitized before and after we used it).

Nassim was super helpful. I wasn't happy that they didn't have the size I needed after booking an appointment to indicate what I wanted but Nassim made it work. Glad she was able to find something suitable.

My first experience here in store. Service was quick, having an appointment was amazing so no wait. Lady who helped us -I didn't get her name :( was so friendly and helpful. Great experience - thank you!!!

Was at the store this morning the woman that helped us was great she was having a bad day at home and was the only staff in and was still so pleasant and helpful and respectful! Great experience! Kathy

Great service! I am supporting our Canadian made company also operated with Mauritian fellowship! Thank you for your organized purchase plan for uniforms! I look forward in future purchase from you.

They sent me an email for BlackFriday with a Promo code with 70% I tried it , nothing was changed in the price!! Called them , no answer Asked for call back, no call back! Very bad customer service

The experience was very professional and a great attitude. They were very patient and all employees had a welcoming feeling. I would absolutely recommend this location for further purchases.

More than a month waiting for school shirts. Left messages enquiring about them never returned calls. Finally spoke to actual person almost 6 weeks from order to find out they were in.

Went in for a fitting, lady was very nice and welcoming. She was very patient and kind! Very happy with my first in store experience!! Definitely recommend coming to this location!!

I have ordered numerous times for my son’s high school uniforms. And every time, they take months to ship. Bought a hoodie a month ago, still hasn’t shipped. This is ridiculous!

The staff was very helpfull and accomodating especially during covid restrictions. Some of our order did not fit properly but they made the return and exchange process very easy

I really appreciate the great service and patience of the staff to deal with my son and myself. 0:-). Always a great place to get the uniforms and elequant and curtious service

They are very organized. All safety measures had been taken during the pandemic, so the store was not crowded. It is a bit pricey, but I found everitingh that I needed.

We had a great experience last weekend. The staff was super helpful and patient. We did not feel rushed and my daughter had time to try on all the clothing she wanted.

Horrible service. It takes months to even get the items and by then the child grows out of the initial size chosen. I still haven’t gotten my daughters uniform order.

They were very helpful and they help us a lot. We did not find the uniform we wanted. They did their best to help us finding the measures so we could buy them online.

Nasseem, was really helpful and she helped me with great enthusiasm and knowledge of product. I would recommend this location to family and friends no question.

Placed my order early august and still haven’t received anything. I called them and they don’t even pick up. Customer service line will last an hour or more.

Very well organized. Book your appointment, show up on your assigned time and you’ll walk out of there in no time with all the uniforms needed for school.

Poor inventory management. I placed 2 gym pants and 1 cardigan for my daughter back in September. It's December now but I haven't received any of them!

Just received their shipment. Surprise, surprise, it all wrong, wrong sizes, wrong items. Does anyone check before shipping the items? So frustrating!

This was our first year purchasing uniforms from this retailer. The staff was helpful and it was much better in comparisons to other uniform carriers.

My name is Hazara, I have been here with my family. Did shopping. Naseem helped us choose the uniform. She was outstanding. 10 out of 10

Good service. But some clothing sizes are off. Make sure the kid tries the uniform for proper sizing and not rely on the size tag alone.

All the staff are extremely friendly and helpful. Nass especially went out of her way to take care of my order and get the right sizes.

I had the best experience with Naseem she was very friendly and helpful. I would definitely recommend to my family and friends.

When buying for 3 kids things can get a little overwhelming but our helpers kept it all straight and were excellent. Thank you!

Very organized. We had an appointment we went to buy the uniform and we were out in less than 10 minutes. Staff are super nice

We had an amazing experience shopping for our son's first uniform. Our sales rep was Melissa and she was friendly and patient.

Very pleasant and patient staff. Accommodate all of our needs. Nasseem is bilingual and is a great and knowledgeable hostess.

We had to go in and exchange some uniform clothing. The associate was very helpful and kind. The service was clean and quick.

Emma was fantastically helpful, kind and made our back-to-school experience a breeze!! Great store, great service …

So great this year to have the option of booking an appointment online. Knowledgeable staff, good service, and no waiting!

We are happy with your service, I am very satisfied. My special thanks goes to Nass, who helped us. Thank you very much

great service. Well organized during this covid-19 time. Nas was great and very helpful especially for French speakers.

The service was incredible at PRDG yesterday. I had everything I was expected. Thanks and keep up with the great job

Very organized. Uniform is great material. Love that it's not final sale. You have 30 days to exchange or refund.

Love the shirts we got my twin boys to start their JK! Thank you :) good quality material, not too thin.

excellent service provide by Nas and her team. very quick service and great experience for my daughter