From the time they received our loan. Their accounting has been off. They failed to do account eval's twice a year as they should of been doing. This would have caught any errors accepting a new account. Everything would have been readjusted so their would not be any issues now. Now we are having to fork over more to escrow because, they didn't catch the deficiency early on. We were told by Ashleigh Renfro, their system caught deficiency, but they never proceeded to investigate it or fix it. Which has us in This situation. If technology couldn't help you take care of this problem and you can't count yourself you shouldn't be in business and find another line of work. Very bad with communication, they're even worse with accounting and numbers, I would assume most of these reviews probably are fake or friends. If you're a business person you shouldn't take 5 or more days to respond to a customer or client. DIA Servicing took 5 days to explain to us that they didn't know what the negative escrow amount was or where it came from. My husband and I figured out where the deficiency in their accounting system was. Sent them information to review basically we help them do their job to fix our issue and we still haven't heard back from them yet it may take another week to get back in contact with us.

Unfortunately I must say this company is very unprofessional I have had nothing but bad experiences with this company over the past 2 years. I believe that either they have very incompetent employees that are just ignorant to the law and/or they are up to some shady and possibly fraudulent business practices. The owner has been very unprofessional she is either ignorant to the real estate laws or she thinks she can manipulate them. Very shady business practices STAY AWAY!!! I have had several unauthorized charges added to my statement and when questioned they act ignorant and or ignore my emails. Do not trust this business or the shady employees. I will be filing complaints with the state and I encourage everyone else who has been a victim of this company to do the same. It is apparent from the several other reviews that this company is shady at the very least!

I had a fantastic experience with the staff, (special shout out to Adriana) their customer service is truly excellent! They were attentive, friendly, and went above and beyond to make sure they answered any question I had about my mortgage in detail. I highly recommend their service!

Adriana is very sweet helpful and understanding! This is our 4th month making payments with them and adjusting she has been very professional and always ready to answer the phone when ever i call, you can tell she handles stressful situations very well. Thanks guys.

Thank you guys for all your help! The team here is amazing and really helped me with the questions I had with account and bonus points for having Spanish speaking staff, my moms English isn't necessarily great lol.

Consumer Alert!!!! BAD BUSINESS! STAY AWAY! Very shady and unethical business practices. Do not trust these clowns with your mortgage needs. They are incompetent and very shady! …

Since DIA became my mortgage company, they have been extremely helpful. Their team goes above and beyond in answering questions and communicating.

DIA provides great service and has handled every request in a timely fashion! Would highly recommend.

Love their service, they are always trying to figure out away to help me when I need the help.

Great service! Helped me out a ton with all my questions.