The store was well lit and the inventory was adequate. The manager seemed a little standoffish when I inquired about a shoe. It was 9pm, I was already at checkout, and he (mgr) was not helpful while apparently cashing out one of the registers. I saw him while shopping and he didn't ask if I needed assistance with anything. If nothing else, but just to ask if a customer needs help in finding something. Now for the associate who rung up my items, she looked at her watch when people came in close to their closing at 9pm, and clearly was not happy about that. In addition, she said out loud, it's 9:00 . Don't know if she was addressing the mgr or not, but that's not good customer service and especially if you have a customer in front of you! The customer service skills for both, needs work. Overall, it was not a totally great experience. The two young men in the clearance section were nice and helpful.

I went there today thinking I would grab some end of the Summer sales. NOT! They hardly had any shoes that I could wear comfortably and they had very few in my size. No real bargain prices anywhere anymore. Stores are doing poorly and so they can't really afford to give bargains. They think we dont know this. Last year, I got a real bargain on two pairs of boots for $100. The boots were in style and kept my feet warm too! However, this was after Christmas. This store needs to get more comfort style shoes. They have many shoes that look nice, but are hard as rock on thebay feet. They do have a selection of new Balance sneakers that are reasonably priced. They are much less than those they have in thr new Balance store. They have a large selection of high heels for those ladies who can walk in them. I would not be one of those ladies.

The employees in this store are so rude and bitter. Two of them tried ignoring me and after countless attempts of getting them to acknowledge me a grumpy woman named sandy finally responded to me RUDELY... I went to that specific location because the DSW app told me they had plenty of Nike slides in stock, and it wasn’t too out of the way for me. the employees literally shunned me so hard and told me the dsw app is lying and that they did not have my product even though their online inventory says they had plenty .They were too lazy to even attempt to look in the back for me. I went a down the shopping center to famous footwear and they were so nice and gave me 5 dollars off my purchase. NEVER AGAIN

Good prices, nice staff but some qualities sucks. I went in to buy some "waterproof" snow boots and ended up spending $90 on a pair and the following month they started leaking. The store did look hot mess when I went in but there were employees tidying up. No one greeted me or assisted me to find any shoes which is fine since I don't like to be bothered unless I ask for assistance. Cashier was nice and friendly . I asked her if the shoes were of good quality and she responded that she was not knowledgeable on boots but if I had questions on heels she could be of more assistance. Glad for the honesty. Would I buy there again? Yes but I would be hestiate to purchase certain brands.

I placed a order online for store pickup at this location, & when I went to pick up my order, they stated my order will be canceled because they didn't have the items in the store. When I called the customer service number, they stated my hold will be 50 minutes. Therefore, I selected for a representative to call me back, when he did, he stated my order will be shipped to the store, & I will receive an email when to pick up my order. Shortly after he told me that, I received the email, stating my order was canceled. NEVER AGAIN!! But I must say, my in store experience has been okay. I'll just get my order delivered next time.

Alot to say about this place its really very economical and you can find the best snow shoes long shoes women man and kids wear wow what a amazing experience it's all brand under one roof tou can find new and some very rare items collection some are slightly defective but new also shoes you can buy and it's a good discount and very offardable price 100% recommended for women party shoes and for man sports wear Coustmer service is not to fantastic you barely get help and someone ask you that you need help in anything so it's more self service place

Nice selection but staff could be a little more helpful regarding coupon codes. When using a family members VIP credentials I was told an exclusive email barcode was required for the discount. I visited their VIP website and lo' and behold the barcode is right there without having to log in for the EXCLUSIVE savings. The VIP account checked out at the register. They could have just given me the discount instead of making me jump through hoops. I wouldn't have had this problem shopping online. No wonder the brick n' mortar stores are becoming extinct.

Not a Good experience.... no service to help and found shoe boxes empty, Old used shoes in boxes I opened ...which is Sad... means Security is an issue ... people are walking out with merchandise and leaving old shoes behind ... wont be going back ... went to Famous Footwear in the same shopping complex ... Security is better and Famous Footwear had Staff ready to help as well. I bought three pairs of Shoes at Famous Footwear. Gave one star cause there is no choice for less than that. SERIOUSLY!!!

DSW is not as impressive as I thought it would be. And this is the second one I've been to not by choice either. This store is mostly dedicated to women's shoes. Yes they have a men's, and children's section for boys and girls. However the majority of DSW is filled with women's shoes. I was lucky that I was able to purchase a pair of sneakers for my nephew. I was going to get a pair of running sneakers for me but they had 1 pair in my size out of the entire men's section.

If I ask you for help in the store and you're the only worker in that area you should stop organizing the shoes in size order and help the customer not point to where I should look I never said point me in the direction I verbally said I need your help this store is straight trash never have I ever had an experience like this in the store and this was my first and last visit to this location you better believe just very dissatisfied with the service

The store is always a mess, lacks organization and effecient manager and staff members. Store always seems understaffed, no one greets you when you enter the store and there's no one around to help you on the weekends. Long line equals long wait time to pay for your items. Stores like these discourges a customer from buying their products. This store would definitely benefit having better management.

Love DSW, but this store is a mess. Found the shoe I wanted, but there was only one shoe belonging to the pair. Pairs were mixed matched in boxes. Shoes and garbage strewn on the floor and the aisles. Asked for help from a worker.. she looked but was unable to find the missing shoe. I was very disappointed. Will definitely have to go to Long Island DSWs instead of this one.

Very bad, This particular store needs to get their act together. On a 90 degree day, the air conditioning was non-existent. I found a pair of shoes I liked but The shoes in the box were 2 different sizes And both of them were left shoes. And naturally, they didn't have the right ones to go with the left ones and of course it was the last pair. Very bad, very very bad

The store looks like a tornado came through it twenty times. I watched a customer ask a saleswoman on the floor a question. The saleswoman answered her but did not look at her while answering her. That's rude! She never looked at the customer. Never enough cashiers or those available watch the one cashier work and watch customers stand online forever.

While I did appreciate and enjoy checking out well made shoes and athletic shoes I would've appreciated more Merrill trail hiking shoe choices ,maybe some super comfy sandles and slippers.I saw a pair of black Adidas shell top sneakers in black with brown stripes they didn't have 6.5 or 7 I would've totally bought some for my gal

Great experience shopping here both times I came. It’s usually hard to find size 5 and 5.5 womens but I found some in the clearance section (even better). However most of the other women’s footwear don’t come that small, you have to order online so I took off a star for that. The employees are nice though!

I picked up my son's shoes that I ordered online, and there were a few grease stains inside the box. I was so displeased and disgusted at the condition of the box and shoe I would never go back to that location again. They need to hire more associates as well because they are understaffed.

Love this place. Bcz of it I have become a shoelover. Especially with the Bullboxer brand. Will Always find a great bargain. And since I registered, I always have 5-10-20 $ coupons waiting for me for my next purchase. So off to buy me some new shoes I go. Its crazy. But i love it.

Love this location as it is large and always well stocked with a variety of shoes and sizes. They even offer wide shoes in store which is a plus for my family. We frequent the location year round and the staff has always been pleasant and helpful. All around a good experience.

I had to return shoes they told me they didn't have them in stock at the store and said they couldn't order the shoe bcuz it was sold out on line. When I looked they did had them in stock online DSW site. The store wasn't busy for them not to order the shoes but whatever

great variety of shoes, but the stuff seems to be oblivious to what happens in the store. there was only one cashier and line of 10 people, and when other employee came to registers for what i assumed would be help, she just dropped something off and walked away

It was my 1st time there and I was really very satisfied I will be shopping there are lots I seen beautiful shoes different colors... Now I'm not sure if the comfortable or not I'll have to wait and see and then I give you the review on the comfort ability

Big shout out to Ms. Tina always there to help customers especially me I’m always shopping there at gateway. Great store always clean, and also speedy worker. That’s y I chose DSW at gateway dr because you guy’s rock, keep up the great work. …

My wife and I always find something at DSW to buy. However, I was going to purchase a pair of Timberland Boots and as I was sitting about to try on a boot I searched the Timberland website and found them cheaper. DSW is only good as a last resort.

STORE CLEAN, GOOD CUSTOMER SERVICE SORRY THIS REVIEW WAS MEANT FOR THE STORE IN CAMPHILL MALL IN PENNSYLVANIA... NO DISRESPECT TO THE ONE IN BROOKLYN NEW YORK...WHEN I DID VISIT THE ONE IN NEW YORK IT WASN'T AS ORGANIZED LIKE CAMPHILL STORE...

I always shop here Great Deals I am a shoe lover the manager is also really nice the employees here at DSW treat you Good I always get the perfect pair of shoes or boots or booties or bags or sneakers well you get the point 5 star service

Went there for the first time today,there's no one to help you on the floor..finally after finding a pair of boots the cashier who turned out to be the manager had a nasty attitude like I was the one who put the wrong price on the box...

Absolutely love this store! Always a great selection of shoes and accessories.. bring in gently used shoes to donate and get a $10.00 credit towards your purchase! I just scored a cute pair of Jennifer Lopez espardrilles!

Didn't realize some of the site boxes like Uggs only have 1 shoe in it.. You have to go to the register to get the other shoe. I was there checking several boxes thinking previous customers misplaced the other shoe

Employees are very helpful ,and kind in this store to help you find what your looking for the store is in great condition when you are requesting help someone is always available thank you DSW gateway Dr Ms Doby

I shop here infrequently, but can usually find what I want. Today I needed chunky loafers to complete my actual outfit. I found something in the family of what I envisioned. It'll do. Gateway, then Atlantic.

Because of the Pandemic the selection is less than what it usually is. Overall I got something I liked. However, no staff could be found except at the check out counter. That is the only reason for 3 stars.

I Always shop here for great sales on shoes. Even their regular prices are usually pretty good. Great return policy. I had shoes that ripped after I wore them a few times and they took it back, no problem.

Dont usually have bigger sizes in the store. Depending on the day, you might not get much assistance. Shoe lovers tend to wait for checkout. Find the shoe you like then order it online or at the register.

Much better shopping experience. They didn't THROW you out or start to turn the lights out on you, great improvement from before. This location is somewhat hit/miss when it comes to selections/sizes.

No workers on the floor to assist you and at the register filter the back dusty the top of the light fixtures nasty and dusty the cashier kept sneezing I looked around and I told her that was why!

The selection of footwear at this location is not of good taste in comparison to the DSW in Manchester, CT. The buyer here, at the location in Brooklyn, needs to expand his/her fashion style.

This store sells a lot of different name brands such as Nike, Reebok, Puma and much more they have a wide variety for men, women and kids the prices are not bad there’s also a lot of parking

Mislabeled shoes, mixed shoes in boxes. Online inventory is different from in-store inventory. An in and out shopping trip became a 45 minute trying to get the shoes I want. Worst DSW ever.

Every time I come in it's a huge waste of time. I don't know what ppl buy in this place. They have the same shoe from different brands, colors, and heel style between 8 and 10 sizes only.

Was just there returned a pair of shoes bought a pair of shoes and was done in 15 minutes everybody was very pleasant it took less than 5 minutes to make the exchange good experience

A large and cheap shoe chain. There is a huge shoe selection for the whole family. For every time and event. It's a pity that over 13 men are hard to find from the big selection.

Love the help I received from the employee my girlfriend wanted a pair of shoes and couldn't find the match I asked the employee and he found it in another spot in the store

Love the help I received from the employee my daughter wanted a pair of shoes and couldn't find the match I asked the employee and he found it in another spot in the store

Beautiful Sunday rainy day, we spend almost $250 and at the moment of pay the cashier was nice but I think the manager got upset for the weather or God knows what...

They have no wide shoes for women, their selection is abysmal. Such a pity because of all the shoes I tried on, maybe one fit but the style was wrong for a wedding.

I stopped by just to browse & spoke with an employee with was most helpful in what I was looking for, I didn't purchase anything but you can also shop online …

Came in under an hour before closing but that didn’t stop the staff from being kind courteous and helpful. Will definitely come back here again for shoes

I came from far away to this store at 8.15 and they close the store and were not letting in and on Google it were saying they close and 9 ! Waste

Love DSW, but is sad how I can’t sometimes find my size on some shoes. Also is hard to always find help from the people working on the isles!

Employees are very helpful. My last visit the lady at the first counter was very understanding and patient with my confusing on store credit.

I give it a 3 didn't fine the white cros I was looking for when they said they have it otherwise u may fine all your shoe needs here enjoy

It was a alright shopping day I had to cut short because I was told I can't use the bathroom it was no longer available to the public

Okay selection of casual male shoes. A bit pricey but good quality. Not much interaction with staff but service is friendly and fast.

Great service and easy in store pick up on my orders and they usually have free shipping to the store when you order certain items.

Nice variety of shoes,but lacked them in bigger sizes especially wide width since that is my fit, however, the deals are excellent.

My go to whenever I need Shoes. No harrasment from sellers and you feel free to chose and pick your shoes. No guilty counciense.

They were very helpful and friendly. They even offered to ship a shoe that they didn't have in stock expedited no extra charge

I went to exchange something that I bought online and was refused; was told I had to go back online for even exchange …

I shop on line and go there to pick up. The store it self have to many boxes at the register they need help with organizing.

I've been to DSW so many times, but it's not like it was before. Recent visit there were barely anything good in display.

I when with my wife and daughter to get shoes and the help us out to get the size, great service and attention. Thank you

Medium space, variety of shoes despite some of them being misplaced. For the most part it is clean and the staff are good

My favorite shoe store, they got all the brands and a no hassle return policy. I love the free shipping as a VIP member.

DSW shoe is solid with good quality soles. I will continue to patronize them because of the good quality of their goods.

First time going there and I loved it so many boots to choose from and if you're a boot person you will choose all..aha

The salesperson was very helpful and friendly, my bf got exactly what he came for,very good store …

My husband was successful. I am never able to buy shoes here because they do not have my size. I wear a AA or N width.

Nice selection of shoes. The only thing I had a problem with was it was very hard to find an employee to ask for help.

Poor placement of prices. One has to be guessing if the price shown is correct. Staff show little interest in helping.

Good selection of footwear at decent prices. Half sizes available on most popular footwear which is rare these days.

Showed up before the store closing hours and they would not let me in. Very rude security. Never going there again.

Amazing selection. Found it difficult to leave with just three pairs of shoes. Great customer service, very cheery.

There are a lot brands and type of shoes to choose. The price is reasonable. However, the checkout line is long.

Very polite staff. They accept show donations and don't make you wait online to do so. Nice selection of ahoes

Easy to navigate. Too many shoes on the floor out of boxes. Store needs more ppl who care to clean up shoes.

My daughter was looking for shoes for prom... didn't see what she wanted but was able to get something else

Excellent customer service, most of the staff are friendly and helpful. This is the only DSW that I go to.

Never seen this store as empty as it was I understand people miss shopping ut my God they took it all lol

No customer service help!!! Not my favorite sneakers or shoes. But at least it's air conditioned store.

Stores don't open until 11 but all info online and via phone state they open at 10am. Waste of my time

I Love Shopping I Found 5Gifts For 5Girlfriends For The Holidays With My Coupons Get To Save Money Too

Great variety of shoes and prices. But they didn't have the size in the New Balance that I wanted....

Very spacious and neat. This DSW had a large variety of shoes to choose from. If you wear a size 11

Quick, inconvenient, affordable prices for all shoes lovers. Their customer service are okay …

Lousy customer service both on site, and on the phone. Couldn't get an answer to a simple question.

I bought sneakers and slides I'm not sure how much of a discount they were but it's convenient.

Pay online and pickup in store is just the best thing. Staff is super nice and accommodating.

Love DSW Just wish they had more of Selection of women's wide width shoes Casual n Evening

Messy, I didn't find my shoe size on any of the shoes I wanted to buy. Rather shop online.

Never leave this place without a purchase great deals large selection helpful staff......

Variety of shoes for the entire family. They also have accessories, handbags, etc …

They didn't have my size which is 11W to 12. Very small selection. I will never return.

Prices, designers & stock galore. This location has a lot of selections to choose from.

Great customer service. The associate and manager, Gabby, were patient and great!

Not good at all,shortage of cashiers,promotion bags were gone ,no more supplies..

Received $10 off my order. That makes me happy. The sandals were numerous styles

Good selection of sneakers to choose from and the employees were very helpful.

Good customer service but there's not a lot of varieties for wide shoe sizes.

Very good prices and sales. They need more selections on mens shoes though.