It is both enraging and stupefying that David Jones would install such a rude, evil and dismissive person at their Customer Service desk - that person's name is Jan. Based on my experience today, you should know that you have a senior/mature staff member representing David Jones that is incompetent, gaslighting, arrogant, passive-aggressive and only friendly to those deserving of her stuck-up attitude. This does not make her a suitable Customer Service representative and as a result she is doing a massive disservice to your store's reputation. So let me tell you what transpired. I came to the Customer Service desk in a polite and friendly manner to request an online refund. I happily waited while Jan took her time having a good old gossip with a customer friend of hers. When she finally finished, she begrudgingly started my refund. In silence, she concluded the transaction without giving me a receipt or any confirmation of the refund. She said I "might" receive an email or not...seriously Jan? As any responsible consumer would do, I asked her to provide some type of reference for the refund and her attitude changed from being apathetic to condescending. She wrote a case number and a phone number on a piece of paper, shoved it across the desk and sneered "take a photo of this because that's all you're getting" and unaffected, she snubbed me off and moved on to serve the next customer. This behaviour, her tone and manner was dismissive, rude and uncaring and would upset and infuriate anyone. Being concerned that this was such a loose approach to my money, I wasn't satisfied and continued to ask fair and reasonable questions about the refund process in a calm and gentle manner but she just ignored me. In pure frustration by this rude, uncaring unprofessionalism, I yelled demanding to speak to the store manager and again, she ignored. I am not a person who is confrontational or rude or yells for no reason, I am a successful senior client service officer and I love interacting with people, so I wasn't the problem. So getting no where, I walked to another register and asked to speak to the store manager. Enter the very capable, very competent and very caring Aaliyah. She listened intently with compassion, almost immediately understood the issue and in moments she fixed it - I received a refund email which is all I needed in the first place. And guess who made an error due to her incompetence - Jan. Aaliyah said Jan missed an important part of the refund and could easily have asked for assistance, but Jan didn't. Instead, it was easier for Jan to MAKE IT MY PROBLEM. Manipulative, gaslighting, dismissive and rude is how Jan does customer service. Jan made out that I was the villain while she played the victim. If Jan knew what she was doing, NONE OF THIS would have happened. I will NEVER forget this horrible experience. I have shopped at your store for the last 40 years and have never come across this type of evil. I am sorry for the other people (customers and staff) in the store that experienced my anger but I am not sorry to Jan - people like her only learn by being yelled at. And don't think I'm being ageist, because I love dealing with mature-aged people because they are lovely and caring and know their stuff. And even if they're not technically savvy or make a mistakes, that's ok, I am patient, caring and forgiving. But Jan is a different breed, she manipulatively turned her error into my problem and that's EVIL! What a disgusting and despicable thing to do, shame on you Jan.

I have had the worst experience at david jones Parramatta today (06/02/21). I went to the store at around 11am to exchange a sports crop top (that was faulty) for the exact same style and size. I spoke to an elderly staff member about the fault in the item. There were two small holes (not noticeable straight away until you take a closer look). It seemed like it was made from the security tag that was placed on the item before it was purchased. I showed the david jones staff member the fault and she said that she will have to speak to the manager. I gave her the receipt and the item tag that had come off the item. She came back and told me that the manager had said they can't return it. She told said me that david jones wouldn't sell items with this fault to customers. I have never worn this item and she just made the assumption that I was lying from the comment she had made about david jones not selling items with this fault to customers. I have always spotted clothing items with damages at david jones. That same day, I saw a bec and bridge green dress with a black mark on the front of the dress. I have purchased many items from david jones before and never had an experience like this. I am shocked that the staff member I spoke to made the assumption that I was lying and that’s something that really did hurt the most because I was telling the honest truth. I actually had purchased other items that same day and didn’t bring them with me into store. I don’t really care about the item, but it was the assumption that was made by the staff member that hurt most.

David Jones Parramatta is nice place to shop and used to have a lot of variety and customer services but with online and business model with more money and less people is making hard for customers. But I believe after analysing business model of many businesses they focus on how much money they can make to be on top on share market. The worst thing happen with the last who helped me getting the David Jones Amex card (don't know why as she said she will transfer balance to my existing card and I fell in trap). She applied for my new card and I have never received this card though after 4 months Amex cancelled all my cards as they said I haven't paid the bill for this card which I never received. Businesses need to value people rather than making crazy money. Also I found in my recent experience that their customer services specially offshore model are a sick model as overseas people are lacking in cultural awareness and proper customer handling. I called David Jones Amex to resolve this David Jones Amex card and no one was able to help. I spend literally 4 days and I told them that if their executives listen to these calls, I assume they are not hearing impaired. Anyway overall David Jones is wonderful brands in terms of their products and quality. However they need to review how they operate in terms of humans vs technology vs customers.

Honestly pretty disgusted by the stereotyping displayed by this store today. Attended just after lunchtime to purchase a few items, asked a few questions to get virtually 1 word disinterested responses, finally found what I was after myself. Only to realise we have quietly been surrounded at a distance by 2 uniformed security guards staring in our direction, 3 female staff members and what appeared to be another male security in plain clothes (large walkie talkie in hand) Did not even bother looking for the rest of the things we needed as the entire experiance made my female partner incredibly uncomfortable. Another phenomenal display of stereotyping and profiling displayed by department store staff, just because people don't look a certain way or have young children in prams a book should not be judged by its cover. Lost yourselves a decent sale today and lost a customer for life. Hope others read this and consider attending competiting stores in the area instead of David Jones. Not to mention called the phone number listed on Google to complain, was actually head offices number. When I asked to be transferred to Parramatta was transferred to a dead phone line no longer being in service, hopefully this is an indicator that the shop will no longer be in service soon.

Adam Goodes cuts a striking figure on and off the field. Only weeks out from his AFL retirement, Goodes has sparked controversy as he commences his new role as a David Jones brand ambassador. The key role of a brand ambassador or celebrity endorser is to symbolically embody the core identity of the brand – to literally be the “face” of what the brand stands for. Selection of a brand ambassador is an inherently risky business. Brand ambassadors bring their own public profile to this role; in successful partnerships there is a clear synergy between the public identity of the ambassador and that of the retailer’s brand. In contrast, unsuccessful partnerships can result in confused customers when there is misalignment between the retailer’s brand and the public identity of the celebrity ambassador, or worse, the attachment of unwanted attributes to the retailer’s brand. These risks came to bear, for instance, in the short-lived and ill-advised appointment of UK stylist Gok Wan as a celebrity stylist for Target. Is DJs similarly flirting with risk in this latest move in their transformation vision for the retail brand and the customer experience in their stores?

I received the rudest service earlier today at 2:50pm (19/12/2019) POS 4 at David Jones Parramatta. I came to just exchange a pair of women's shoes because I ordered them online and they were too big for me, so I asked to exchange for a smaller size. The woman who served me was extremely rude in the way she spoke to me, asking for me to show my emails in a demanding tone, despite the fact I already gave her my printed receipt received with my delivery. Talking down to me when I showed her the wrong email from DJs, even though I dont need to show her my emails. She asked for my card number which was also unnecessary since its an exchange. I told her I purchased a US 8 and I need a US 7, but she refused to listen to what I was saying and demanded for me to give her my shoe size in EURO. I was very confused, majority of Australia works in US sizing but she persisted with EURO. Im assuming she doesnt know US sizing, but thats her problem to know her sizes?? and just rolled her eyes when i didnt know what my euro size was.

My experience with DJs Parramatta was somewhat peculiar. I purchased a pair of CKsunglasses that were discounted and the Deputy store manager decided that he'd give me a severely damaged case which was quite heavily battered; it had scratch marks and material peeling off the top. He then tried to convince me that was the only CK box left in the store. Based on the poor condition of the box, I told him that I'd rather leave it behind. In fear of losing the sale, he then instructed his colleague to hunt for a CK box in the store room. Surely enough, the staff member came back with a brand new box and also mentioned there were many more stacked in storage. Frankly speaking, I was outraged by the unnecessary lies and poor customer service. I don't expect to be palmed off inferior quality products just because it was discounted. I was quite unimpressed and I certainly won't be recomending DJs Parramatta to any of my friends or family.

Arrogant staff, terrible attitude on the busy boxing day. They acted like they are too good to serve you because they work for David Jones. Their cashier system is from few centuries ago and in desperate need for an upgrade. For example: Depending on what you are buying, you will need to go to a designated register so they can balance at the end of the day for each area(even on the same floor) ..so we had some cashier had 20 customers in the queue and other registers had no customers. And on boxing day as you would imagine when customers were buying multiple items from multiple departments...so this means we had to queue up again and again whenever we picked something from a different area(but on same floor). Myers and many other major retailers don't have this problem, we are in 2019(or were in 2018) fo heavens sake. DJ executives-upgrade your system and process to lift your customer services where cachiers are concerned.

David Jones Parramatta worst customer service I have ever encountered hence why no one is ever in that store. I went to return a dress and got refused because as apparently it smelt like perfume and had small foundation mark. The manger in the women department is by far the most disrespectful human (how is she even allowed to treat customers like that) laughing in my face and the manger in the children’s department was just as rude as they are both Indian or from Nepal and talking about me and laughing as I got upset. The male manager decided to act like he is Ironman and telling me to get out lol so unprofessional I’m seriously amazed at how they treat customers we are in Australia and deserve better treatment especially as customers. It’s fine as I managed to return my items at Macquarie centre David Jones friendly staff and were more than happy to take my dress and shoes without any problems.

I needed certain cuff links which were available online but when I asked Alan from the suit section I was told that he would need the cuff links to look it up in the system. Probably the stupidest answer someone can give as if they were in the shop there wouldn’t be any need to search the system whether they are available. After 2 minutes he told me blatantly that he cannot help. So I went to the customer service desk who told me to go to the Nautica desk. Arrived at the Nautica desk, where I was told they cannot help me. After starting to yell, Ashley started to look into the matter and was very friendly after my outburst but couldn’t help me either. I am not surprised David Jones has to close stores around the country. Appalling service and I am genuinely hoping DJs goes out of business soon. A waste of space at Westfields, totally useless staff.

Ive just experienced why DJ has Goni great down hill 1. 5.30 pm Thursday 13/6/19 parramatta store. I’m an original DJs card member- used to work here in my youth . 2. Asked where the plus size clothes were located- sales girl in hand bags had no clue and said she thinks they are mixed in with all the other lines 3. I look around for 20 minutes , whilst in the store I phone customer service hot line , put on hold for 10 minutes, finally speak to customer service who said she had no idea , put me through to customer service department in Parramatta store ! 4. Customer service Parramatta finally answers, they don’t know 5. Put me through to store manager, goes to answer machine . You have a 10 second time frame to leave a message I finally got an answer, most people would have given up . I didn’t purchase anything because it’s had taken too long

Visited this store a couple of times, twice with issues and they resolved them both without a second thought! We needed a refund for an item, which wasn't purchased by us but a family member and although they couldn't credit it back they provided us with a giftcard to compensate. They offered alternatives, and had 3 team members help us and this issue. The second time we went, we wanted to apply for a David Jones credit card and we were instantly provided support from a younger Russian girl who helped us apply for the card, apologising when she needed to serve other customers and genuinely cared about our day and our lives. 2/2 experiences needing support have been amazing and I really recommend the great customer service from this store, not to mention the size of the store and range of items is amazing.

Had a very poor experience in the shoe department. I was looking for a particular pair of Carvela boots - I asked the assistant, who insisted she did not have this boot. I showed her a picture, she still insisted. She then found them in a later trip out the back. I mentioned a sale on the shoe, she stated they were not on sale. I pointed to a sign referring to the brand being on sale, she apologised and put the sale through. I tried these on indoors at home and found they were slightly small. I brought them back and the same assistant refused to exchange. I have myself worked for David Jones in the past and find this kind of service very disappointing - especially when service supposed to be such a differential factor for walk-in stores compared to online. Time to take my business elsewhere.

Worst customer service by the middle aged asian lady at Clinique. Went to check out their new serum foundation while she was attending another client (without a mask). Wraps up the service and looks at me with disgust, no pleasantries nothing! Kept banging drawers with her foot around the counter and insisted the shade I needed was too light for me. I told her I normally use Estee Lauder, and she said then go there. Like $#@%& if you hate customer service so much why are you in retail in the first place?? Clinique was running a promotion to try out their clinical serum foundation and the lady insisted it was an old promo. She was super arrogant and her attitude was through the roof.I wish she hadn't spoilt my experience. A liability to clinique rather than an asset

Came to David Jones Parramatta (26/04) to exchange item as I ordered it online and they sent the wrong item, which was clearly their fault. At first some sales lady came and was pointing out that there was no bar code that came with the designer item that I bought insinuating that I brought a fake item to exchange. It turns out they don’t have any of this designer brand in stock so they don’t know anything about it. Manager came and said I have to process it online, I got annoyed that I have to do all the work when David Jones was the one that messed up my order. I had to talk to the online live chat to find out what I actually had to do to get an exchange on my item. No one in this store had a clue on how to handle an exchange.

Let me give an honest opinion here for David Jones(DJ) stores in general.The stores are good with variety of almost all brands stuff.Customer service inside store is good and can be better.After sale service(returns/refunds/exchanges) is good.However when it comes to online ordering DJ losses credibility by far compared to other Aussie stores.Their inventory is a joke.On multiple occassion i have my orders cancelled and refunded by mentioning that they cannot fulfill it.This is not expected from the brand David Jones.It appears that DJ management dont care what customer loyality is.I would like to give higher rating with this little improvement by DJ management. I hope this review helps buyers make their decision.

I had very bad experience at the perfume section today. I tried to price match with priceline and was not sure if they would do it or not. So I had a chat with the customer service online and they said they price match with priceline as well. I took a screenshot, went to the store only to get told off by super rude woman that they don’t. I showed them the screenshot and still she wouldn’t do it. I wanted to have a talk to the manager and she said the manager had left already. Then I went to another floor looking for the manager and a gentleman there helped me and called the manager for me who was still at the store. Finally after a hell lot of drama, they did match the price for me.

Simply terrible, I visited cosmetic dept hour before closing time and staff standing around like statues too lazy to serve. The person who did wasn’t interested and made some story about DJs being sued by a customer for returning a cosmetic that got resold. Why, because I asked to change the colour of an item still boxed unopened, because they didn’t have the colour I wanted in stock in the first place. My local DJs store is much better. I’ll never visit parra again, complete waste of my time. If I was served properly I would have been prepared to buy. Ended up purchasing in Myer next door. I feel sorry for the company paying such lazy staff.

shareena from the fragrance section -- i have never experienced the worst customer service in my lifetime, she was so incredibly rude and unwelcoming, did not pay any attention to me until i mentioned wanting to try an expensive product, and that was only until i approached her for help. i hope management learns how to properly train their staff and reconsider rostering workers who are able to deal with customers with respect. SHAREENA i hope you sleep well at night knowing you are one rude and horrible worker who should reconsider your career. if you do not want to commit to providing customer service, simply dont work!

I was very dissapointed that there was no consultant at the Estee lauder counter. I wanted to purchase several items. Eventually a young lady came over and she came back with a lady who was a consultant for another brand. It was suggested I go to Myers, which I was very surprised by. So that is what I did, got everything I needed, spending a lot of money. Same thing happened to my best friend and she went to Myers as well. I had only been in the store a few weeks before buying an anthea Crawford dress and the ladies in that dept where extremely nice. David jones was my go to store but i may have to rethink

Went to David Jones today because my partner wanted to purchase a dress shirt. We were looking around at the Ralph Lauren section whilst two female workers were just standing there watching us. They didn’t welcome us at all or asked if we needed assistance. After finding a shirt we asked to try it on and she hurried us up saying the store was closing in 15 minutes yet didn’t offer to help us from the beginning? She was super rude and lacked any customer service skills. The second female worker was much nicer once she knew we were purchasing the dress shirt which I also found rude.

Excellent experience at David Jones Parramatta. Went to Myer first and staff did not attend us so we went to David Jones. As soon as we walked into the suit department, which was busier than Myer, we were greeted and attended to straight away. The gentleman that served us was excellent and so helpful. Even when we went to pay he allowed his work colleague to take the sale. I was so impressed with their service I will be heading back and I would honestly recommend them. I am really happy with the quality of the suit and shirts I got together with the excellent service.

I wouldn't recommend buying items from David Jones. As they stock up items which are faulty. Once they get rid of those items, they wouldn't take ownership of anything. It was only 2 days I bought items, reported the issue with the line manager however at the end they said they are sorry. I paid $135 for it and not everybody has a luxury to afford it on pillows. I would say Myers is hand down the best. Now I know why David Jones shops doesn't have walk ins compared to other retail brands. Please don't shop in this store.

Went there needs to purchase product with after pay .mention from the first place to the lady in the counter but she charged me with full amount .luckily I was realise after pin number requested .I said again I wanted to pay with after pay and the lady in the counter said she doesn't know how's work with after pay because she never used it ..doesn't mean she doesn't know she has to charged in full for customer ! .anyway I cancelled the purchase seems like there is any problem with internet connection at that time

Chanel department manager doesn't know how to do their job...word for word said they cannot do refunds but can do exchange for perfume for another. bought 30mins ago, so condition still as new). I let my partner go in to sort it out...but according to David Jones change of mind policy...we have 30-60 days :) and David Jones are happy to assist with change of mind as long as proof of purchase and original packaging are provided still. Staff need training. Waste of time waste of company $$$ :)

Country Road staff at David Jones Parramatta on Saturday morning including the “manager” were extremely entitled and offensive. Short girl with dark hair and glasses. Wanted to return a sale item in same condition as it was purchased. It had been sitting in the bag until taking it back, never even tried on when I got home. They accused me of wearing the item, washing it, placing the price tag back on and said it also smelled of perfume. Worst experience at any store I’ve ever had.

Staff in women's department absolute pigs of human beings. Disrespectful, rude and childish. Carried on like absolute pork chops about my mum wanting to return a dress that did not fit her. Complained it had stains that didn't exist and smelt like perfume. Then ontop of that started talking behind our backs and then out loud about us as if we were idiots. Went to another store and was returned within minutes. Will never ever go back again and I will be taking this further!

Bad shopping experience in parramatta David Jones, I wanna return products with David Jones receipts in beauty department, and the staff she just refused to help me return with bad attitude. I will not gonna to here! Too ridiculous! The lady she is beauty floor manager, she told me that I am not able to return the products which they don’t have counter over ther, but David Jones policy shows that any dj store will accept refund with receipt. So upset about this store

Really unfriendly male staff at the womens section. Bag scanning at $100 more than the original tag price, and then telling me he can give it to me at the original tag price like he's doing me some favours? Look, not sure who's error it is putting prices into the system. But the fact that you have zero actual discount on the bag when you got so many SALE signs every is disappointing. To have such an unfriendly staff conveying this information doesn't help.

Have been to the parra store on a number of occasions for various items. Always assisted by the friendliest staff good product knowledge. Last time was a gentleman in men's grooming section for trimmers and most recently served by Himu in the travel section for a suitcase. Very impressed with Himu's knowledge and he was genuinely pleasant, helpful and willing to take the time to ensure the product was suited to our need. Fantastic experience overall!

Worst customer service in the beauty section. Makeup stands not staffed on Thursday shopping night, not even on a break just not in at all because I did ask. Unable to purchase items I wanted because the lady I spoke to said she was busy looking after her own stand. Another lady asked to purchase foundation and the server said she didn't know the products and couldn't help her. The premium price tags should come with premium service

Purchased a bed. In store, it took a long time to finalise the purchase. Delivery was a late. During this time, it was impossible to get through to staff by phone. Often the call dropped or they said they would call back and didn't. David Jones also failed to answer emails. When delivery did happen, they said it was due to a phone number being recorded incorrectly. They also didn't have any record of agreeing to take the old bed.

Went to DJ Parra kitchen dep to buy dinner set, found one, last one,needed second one. No one at this dep on thursday 6pm, so I looked everywhere to find someone to be served, and lucky me we found TINA from childrens dep who was outstanding, helped us allocate another set somewhere else eventhough it wasn't her department. Great service, she's a great asset to DJ- Thank you Tina- grateful Elizabeth and Izabella

Wide variety of brand name clothing to choose from. Prices aren't cheap, but that's expected here. While I was there they still had specials on which always helps bring the cost down. They also sell chocolates if anyone's interested. I find the store too outdated. It really needs a renovation, it's to dark and yellowy kinda like Myer stores. Our purchases was quick and easy and the team member was ok.

Waited 5 mins at Customer Services counter today. Staff floating around but no one came to help. There was no other customer to serve at it was 9am. Finally the staff member turned up, she was 10m away the whole time. Made a passive aggressive excuse that she was only away for a couple of minutes. It was a sour click and collect experience. The store itself look drab, lacking stock and unwelcoming.

I was trying on dresses in the fitting rooms which are designed poorly by the way. Mirrors taller than the doors?? While I was getting changed a man standing outside his wife’s changing room which was across from mine repeatedly looked in the mirrors of my changing room which I was very exposed in. I felt extremely uncomfortable and exposed, definitely need something done about the changing rooms.

Outstanding experience at David Jones Parramatta cosmetic department from Marie. As soon as I walked into the cosmetic department she greeted me and attended to me immediately. She was extremely helpful and friendly and made my choices easier. I was very impressed with the service I received from Marie. Thank you Marie and David Jones for your great service. I will definitely be visiting again :)

Terrible services at Parramatta store. Nobody would like to resolve the problems for the customers. No one wants to take ownership to fix the problems/products for customers. They just kick you away to the manufacture. Poor management. They do not care about your business at all. If you want to purchase an electric products there you should have a second thoughts. Never shop there anymore.

The service around kids area were pretty bad, I was queuing for a really long time cause the staff just having a chat with the customer for so long, suddenly another staff came to the register serving other customer behind me cause she bought more stuff and I just bought 1 stuff. I guess if you only want to buy 1 item, you become invisible to them or something. They weren't even friendly

We came in to pick up a suitcase, which we had previously sent via DJs to get fixed by the manufacturer. While we were notified that it was ready to be picked up, it was nowhere to be found when we came in. We were served by a wonderful lady by the name of Turkon from the kitchen department. She went above and beyond to locate it for us and we were most impressed by her customer service!

I waited 20min in line at the Customer Service counter at Ladies Wear to get the gift wrap service. Only to be told rudely by the girl there who had a major attitude problem that they don't even have wrapping paper or boxes. Why bother providing a service like that when you don't even have the most basic supplies. Absolute waste of time and horrid customer service.

Had the best experience today at David Jones parramatta in the kids section when served by Gina. Must say she is one of the best salesperson I have ever come across, she was extremely polite, respectful and gave excellent advise. Highly recommend her if you need any help within the kids wear section. Good luck Gina you are one of a kind, keep up the good work

I dealt with Samara from the men’s suit section, and I can not thank her enough. She was not only genuine with her attitude to help but also extremely helpful. She also strived to contact me when it came to her realisation that I had paid for the same item twice in order to process the refund. Overall, she’s a great asset to the team and thank you very much.

Decent variety of products to choose from, as with all department style stores. It is a little run down. I was wanting to buy quite an expensive perfume but they did not have a tester and were not willing to let me test one of the unopened boxes. I'm not sure what the policy is in terms of testers but I bought the perfume at a different store instead.

Laziest staff in the fragrance section. Gave up on me in just 5 minutes. The other elderly staff couldn't be bothered either.Hard to believe no coffee beans are available in the perfume section of an elite store like DJ. Rock bottom customer service. Ended up buying from Dior next door. Felt amazing again after seeing a warm, welcoming staff at Dior.

Horrible service at the Women's Clothing Department at David Jones on a Sunday afternoon. Disorganized staff running the customers to all sorts of unattended registers. Finally gave up and left the clothes I was about to purchase on the register (that was still unattended!) and walked out. Shame since they have all the clothing brands I love to buy.

David Jones once set a high standard gone is the customer service. In fact one staff member told another staff member in a volume that was ment to be heard but sound like a whisper she was to picky. The selection of product is good but try finding staff to help you. David Jones is an iconic brand in Australian retail that is clearly on the way down.

Have been here a few times over the past couple of weeks. Worst customer service in the entire shopping centre. Thought it was a once off but there seems to be a pattern. Perhaps the culture of the work place. Not sure but they really need to step up their game. If I didn’t need anything from DJs, I certainly wouldn’t go into the Parramatta store.

Get rid of all the old hags at the makeup / perfume departments - they’re so depressed and do not make it easy and pleasant for any customers. Can’t find any products etc they get moody and do not like to literally, serve you. I would rate ZERO if I could. Absolutely horrible customer service. No wonder David Jones can’t make enough retail sales.

Absolutely appaled with the service I received at one of the suit stores. Mentioned a small budget of $200 bucks for black dress pants and a blazer and was told to go elsewhere and laughed at by the employee. (I understand that budget can be low but at least treat me with respect and tell me what the cheapest options are) Way to treat customers!

Is it just me or the staff at David jones para doesn't smile at all? What happened to customer service? I was super polite and was answering all their questions regarding my refund. But for some reason they were invalidating. Made me feel like I was returning some used item which I bought few days ago. Why everyone's so depressed there

Appalling customer service, no one picks up the phone, they are rude on the phone after calling 5 times and decide to pick up to speak to a real person and they just simply hang up on you. GM no where to be found! They take your payment for purchase and unable to pick up goods in their time slot! You ask why and no one knows! Disgusted …

Worst service ever. Last week we have ordered a king size mattress from parramatta beddings dept, we have tried to contact the department in regards to our order, no one answered our calls, the call diverted to the costumer service, someone in the customer service with a sleepy voice to redirect our call repeatedly but never got pickup.

Went here yesterday with my best friend who is getting married to look for a suit. We were served by John who works in the Joe Black department. His service was outstanding, he was incredibly knowledgeable, friendly and helpful. He is an asset to Parramatta David Johns hence why I had to leave this glowing review. Thank you John!

Terrible service in the perfume department. I don't know why the staff treat you like THEY are paying for YOU to be in the store. The only reason I'm adding a second star is because there was one employee that understands customer service, but he was young so maybe DJ just hasn't beaten the good customer service out of him yet

I was purchasing a fragrance in the David Jones Fragrance section, there was no working in sight and had to approach workers chit chatting. Shareena, that's her name, anyways she was the most rudest worker I've encountered in my 18 years of living. She made me feel so belittled and I do not recommend buying anything from her.

Service was non existent!! Waited over 25 mins to buy a bed we had picked with no assistance. Couldn't get anyone to serve us!! Tried ringing them the next day to clarify delivery 3 x times, even through customer service, nobody answered. Had to physically go there an no service again. No wonder they have financial issues!!!

If you need assistance over the phone forget about it. I would select 0 stars if it were possible. I spoke to a virtual assistant who could not even connect me to a store and I was put on hold for 8 minutes, eventually ended up hanging up. David jones need to get their act together and get some real people on the phones.

Marie(cosmetics David Jones in Parramatta) is absolutely amazing!!!! She is the only person who I give 5 stars there for being not only caring and loving person but does her job PERFECT! Please know how valuable she is! I had an issue with a product and she helped me to leave the store with a smile ! Thank you Marie!

The most disgusting service from the beauty department manager! Rude, arrogant and in clear need of a facial. Tries to make you refund your items at other stores because she’s unable to do her job herself. DJ’s you should really look at retraining or rehiring staff that have been there since the stores opening!

Friendly, helpful staff. Sadly a last century retailing experience. Visit occasionally but seldom buy as in menswear don't cater for larger mens sizes and shop online where my needs are better catered for. For electrical appliances store is generally expensive. As a male store could close with zero impact.

Honestly David jones HR managers should hire staffs wisely. I wish there was a nostar or 0 option that i could pick. Every register and the staffs who serve you has their own policy rather than following the stores policy and procedures. Extremely unfriendly staffs, worst customer service ever experienced.

I went there today and had a good browsing experience. None bothered me which is good and all of them people were happy and smiling throughout. Really pretty dresses and bags. Well Organised, not too crowded. Just went to browse but felt like buying so many things. Hopefully next time will visit again.

Bought 2 RL polos same size "Large" both turned out to be factory defect one is smaller than large and the other one is larger than large, I compared them to the one I had before, strange. I thought a reputable department store and expensive clothing like Ralph Lauren would have proper quality control.

This one star rating is generous at best. Sharina/shareena (whatever her name is), the clerk at the perfume department was incredibly disrespectful and rude. I have never experienced such blatant classism in my life. She is not a suitable employee for a company that prides itself in customer service.

The David Jones Parramatta store offers a wide range of high-quality products, although they may be on the expensive side. Occasionally, it can be challenging to locate staff members when assistance is needed. From my perspective, the store can come across as somewhat pretentious and ostentatious.

Shopped at Bedding - served by product rep and very professional sales staff. Knew their products well. Good to be served by familiar staff of 2 years ago when we bought a pair of Moran recliners. Had some restricted payment issues which accommodating sales staff was able to help resolve.

You get better quality stuff as comapred to Myer, most of the young staff working here has no interest in doing their jobs. But the guys at the formal section are great suggesting me around the options and helped me pick some nice formal shirts that I was after for a client visit.

I was there waiting for about 15 mins to be assisted by someone since there was only 1 staff, so i went to another store and came back, the customer was gone but there were 2 staffs just talking to each other. I tried so hard to get their attention but they totally ignored me.

Nice clean store with friendly staff who were able to help me out with a situation, so good overall service. Wasn't too busy at the time I was there so browsing was easy with service on hand to assist, so I'd recommend the store and will definitely be going back there myself.

Frances the happy helpful customer service really make my day today with her excellent service helping me with my ladies heels Nine West especially you have small feet’s Well done David Jones for having a wonderful team like her. Thank you again Frances …

Gina from the home appliances department was very helpful and provided great customer service over the weekend on Saturday. She was very knowledgeable about the food processors and helped us in locating the item and providing extra information on the product specifications.

The store itself is lovely and has a wide variety of stock. The only problem is there is not enough staff rostered on to serve you. This really needs to be addressed. When you want to make a purchase and can't find a staff member to take your money, it's a problem

Not enough staff to service the registers and help with customer enquiries. I tried to get different size shoes for my child and it took 20 minutes. The only staff on duty in the children's section at the time was nice but seemed to be overwhelmed or new.

I was looking for a specific item, walked up to the attendant and they got 3 different versions of the item, provided pros and cons of each and allowed me to make an informed decision... Great service... I waseven given a gift box to wrap my gift in...

Worst David Jones, especially cosmetics section. Never see staff but only rude security lady, stating you cannot stand over the counter in an arrogant and inarticulate manner. How to try the tester without your “hardworking” assistant then? Excuse me?

Some staff can be so helpful while so not so helpful. Some staff can't even greet or acknowledge you. You just get a "yes". Big thank you to the cheerful French cashier who served me today, one of the more helpful and courteous staff Viva Le bleus!

Thanks to Rachel in the Royal Doulton department for her friendly service. We managed to make a good start to our Christmas shopping. She also took the initiative to check the crystal tumblers we purchased to ensure none were damaged.

Friendly Customer Service has definitely taken back seat. I felt patronised hearing staffs discuss about general customers in a sarcastic way in front of me. I didn’t feel comfortable and want to leave the store as soon as possible.

Female staff at ladies shoes were friendly, accommodating and helpful.. my wife was able to buy the Tommy Hilf she's been looking for , though we understand its the boxing holiday shopping spree, they really did a good job..

My worst shopping experience ever! None of the female fitting room is able to lock. I tried two fitting room. A man pushed my next door cuz he might thought his wife in it, but it’s another woman. Which was horrible.

I was there on the 29th December in the lingerie section, the lady who served me was an epitome of excellence. Fashions have changed during the last two years. But with her assistance managed to get what I wanted.

If you want to see display of Appliances and items that are good for gifting like tea sets and cutlery. You could find good ones in here. I just bought my fridge here. So yeah, you could also find good discounts.

WHERE are the people... ? no staff and no shoppers... tired store and no atmosphere... almost next door is Christian Dior with 5 well presented, courteous, efficient and helpful staff in a beautiful shop ...

Good small store with all products at one place. Though not a lot of options to look for. Good and nice staffs. Overall it was a nice experience but will look for more options for different product category.

The service level here has really dropped. While they do okay in some areas, in most departments the staff are not very attentive and friendly or they're non-existent. The variety of stock is also limited

Great customer service . Especially Gina from home appliances department . She were very much helpfull and explained about the product specification of each items . Really impressed with her service ❤️

Not too many places left where you can buy a nice wedding card. Fabulous store worth the trip. Friendly helpful staff. Did bump into a not so friendly staff member with a visitor sticker on her shirt.

I was served by Lisa, Monica and Alisha who were amazing with their friendliness and eagerness to assist. Would highly recommend asking them for help only if you're looking for good service.

We stood around in ladies cosmetics for 10 mins until we gave up and walked out. No staff on duty except for 2 ladies at the general fragrance register. No brand reps anywhere to assist.

I never really go into David Jones to shop but the sales signs got me curious. Then the customer service and free bag with items you buy really impressed me. Need to go here more often!

David Jones is classy department store that provides quality products along with quality professional service. I hope it can survive in this environment of cheap items with no service.

The Home & Entertainment department handled my faulty product return quickly and without issue. Thanks guys for the super smooth process, good to know customer service still exists!

Shopping at DJ has always been an amazing experience but they lack staff, mostly the billing counters are empty and u hardly notice anyone coming to assist you with something

Love it. The staff are very pleasant and helpful. Products are lovely. The Westfield centre is looking a little worse for wear these days and the lifts were very crowded.

Thr staff was very helpful, down to earth not too professional to sound like an automated system. The variety of clothing is very good. What else could you ask for?

Helpful staff and in particular Tracey. I was after 3 dresses for my wife and she helped me all the way but unfortunately the dresses could not be located .

Jan gave beautiful customer service to me today and wrapped my pressent up beautifully this morning and really cares about all her customers well done Jan

David Jones is better In Warringah Mall (Brookvale) or in Bondi. Here in Parramatta, it is just more like Myer with old, broken and dusty fitting rooms

Not too bad just would have been better when I was ready to purchase at store opening the staff were still getting to their registers.