These guys always make my car look as good as new after the wash, very reasonable pricing as well. The wait time may be longer when its busy but thats to be expected - you could grab lunch across the street while you wait. I wouldnt say they follow the traditional customer service methods but that is not to say they weren't good either. It just means they operate differently but still provide you with excellent results. As an example, I had the owner bring me a chair when he noticed me standing for a while. One tip perhaps is to improve the waiting system as some customers unintentionally 'push in' by driving their car up to the front while others before them have parked to the side and waiting for their turn. In saying that, staff are pretty good at memorising who came first and will serve you accordingly.

This review is not to evaluate the quality of service, it is rather to critique the customer service. This car wash was my favourite one in Sydney. I used to go there although it's not located in my area. The quality of service was outstanding and the staff were friendly. In Jan 2020, I bought a four-wash voucher. I used it for couple of times throughout 2020. In Dec 2020, I went there to get my car washed using the voucher. However, the manager didn't accept the voucher saying "it has a 4-month validity and therefore it's expired." I double checked the voucher, but it does not say anything about expiration date or validity period (I have attached the voucher). I came to know later that the owner of the business has changed and I think this is why the level of customer service has plummeted.

I got my car cleaned there last week. Paid $80 ("usually charge $100") for what I thought would be a wash, vacuum interior, interior clean and polish job. My car wasnt even dirty, mainly dusty. It was done so poorly, I had to call the guy back before I left to go over areas inside that I knew weren't even touched. The console was still dusty, at least attempt to make it look like you tried to clean it! There were wiping marks on my window still. Even when I drove off, I could still see areas that I knew weren't even touched. If it costs $80 to do a job I can do at home, forget it. I definitely dont recommend and wont be going again. I will also be telling my friends and family to steer clear of this place.

I dropped my car for a cleaning service and went for lunch. I have no complains about cleaning quality, in general it was OK. However, later, I noticed that 2 items are gone, missing after that clean up service. One was removed cargo net clip from the trunk and second were my 2 focal points driving glasses (Country Road) from the arm rest storage compartment. I have no physical proof of the theft and I did not noticed this immediately at car pick up so, I could not fire any formal complains. But, if you decide to use their service, do not leave your car unattended and keep watch. As I said cleaning was adequate for the price. Well, I guess this is the face of a new Australia we all built.

Stay away from this business if you care about your car. Owner is a disgrace to deal with and cannot take accountability for damaging the paint on my car. Had called the police when I requested my keys to be returned back to me as I was not paying for the service provided even tho the car had still dirt on the car. Had lied and denied damaging the paint on the car that was chipped away from the high pressure gurney stating “it’s your responsibility”. Currently waiting for the police to attend while he walks around with guilt on his face. STAY AWAY and take your car elsewhere that will take pride in their work with honesty.

If you want to quit job, I don’t know what I course of diamond car wash, then, now in your diamond, or anywhere near gold, they got a lot more years to learn how to wash and detail a car, many times I’ve been there and in the center of the roof, I can barely reach it, and it’s always good, so I have to wash the car when I take it home, the last two times I went there had to clean the dash and one of the walls are not washed properly, it’s very annoying when you pay for service and you don’t get the full service, diamond wash just call yourself car wash, and good luck in the future

Best carwash I have been to so far in Sydney, the staff there are very nice and professional, and they listen to exactly what you want cleaned and polished etc, and they do not cut corners and pretend they have done it, they deliver above and beyond results on what you have asked them to do. If you are in the area or close, and you need your car to be washed, polished, detailed etc, I would definitely recommend this carwash. If you decide to go to this carwash I recommend you speak to Amir, for superb customer service and above and beyond results in your requests.

Amazing service I took my 2 cars there today for first time and I must say my cars where both very dirty inside and they manage to clean it on detail, the exterior spotless and shiny. All the staff very friendly and easy going. I purchased some hang on the mirror perfume for my car and they destroy every smell and made my car smell pleasant. I’m definitely going back and now I will regularly taking my cars for cleaning. For last I want it say that the price it was the best you can find on the market. Thank you for taking care of my cars I will see you in 2 weeks

They have a price table that is not applicable ! Last time I want to get a $40 clean service and he want me to pay $50. (they told me that my car was very dirty what is not the workers were very rude dough and this was not the first time that I had Issue with them. They didn't have standards they charge wherever that they want. Did the wash in the other place with $40 with means that my car was just fine. When you are working with cleaning you have to expect some dirty. It is very easy to clean something tidy up already.

As a regular customer of this carwash for the last 3yrs, the price guide is no longer relevant as they charge by mouth depending on the dirt of the car. I drive a sedan, which means I don’t do off-roading dirt and that. Service wise, I never had issues with the quality of their carwash. However, since change of management/owner, what used to be $30-40 inside/outside wash has become $50 and now $60. As friendly as the long time staffs are, I think I’ll start looking for other options nearby.

I was standing there watching them clean the inside of my car (seats, windows, mats) with the same dirty cloth. They missed a lot of spots. They sprayed something inside and didn't wipe it off. The oil spill on the exterior of the car somehow ended up on the mat in the boot. I was going to complain, but saw them arguing with another unhappy family, so I just paid, took my car and left. Never going back there again. Washed, and wiped down the interior myself again when i got home.

I take my car here based on its high Google rating and positive review, but it turns out to be the worst decision and I still regretted. The washing was average and the customer service is terrible. Waiting time is ridiculous, they prioritize all their friends first and let them push in front. So if you don't know the owner and you don't have a fancy car, don't even bother coming ... unless you want to waste your time watching them cleaning other cars which arrive after yours.

After changing of ownership, this place really disappointed me this time. Overly charged this time than all other visits ( I mostly go to them). Some areas inside my car are not even touched so I had to call them back before I leave. It took around 1 hour and 15 minutes which was reasonable based on how busy it was but they kept my CAR ENGINE AND AIR CON ON FOR THE WHOLE TIME. I won’t recommend this place and I won’t be visiting again

My car is never cleaned properly. I gave this place a few opportunities since changing owners however they’re always a let down. Wait time is too long, they use dirty cloths so your car will always have streaks + they don’t wipe or vacuum the seats if you have leather. My car is always pretty clean when I bring it in (as I have no kids or pets) but they still can’t manage to clean it streak/water mark/dust free!

Watched the car wash process. Very good attention to detail, thinga like moving car forward to ensure all parts of the wheels are cleaned to using air pressure hose to get all dirt out from inside. Even though it was busy as hell, they did not rush any of the cars. Wpuld recommend 100% i live local now and i have to say they got my business

I was refer by a friend but unfortunates very disappointed with the service. Price from mouth of the owner and will be depends on the car size and dirt, there is no sign of prices guideline and the owner has very bad customer service. Open rest area was very messy and dirty. 1st and the last time, definitely won't go to this car wash again.

They do an amazing job here and the prices are incredibly reasonable. From large cars, to small cars, SUVs and small trucks, have seen it all come through and never heard a bad word from anyone. Well worth your time and effort. Coffees pretty good too which is an added bonus. Keep up the good work. I'll keep going back for sure …

Excellent service from the team. My car interior was covered with mould (for not using it for 7 weeks) and the cleaning team was able to get the car into it's former glory. The guy( Taleb) also fixed the leak on the sunroof which caused the water leak which resulted in mould later. Definitely gonna recommend it to my friends!

Worst car wash ever $180 spent for a car to be returned with a clean that I could of done at home , dust still everywhere in vents and in gear stick leather oil spay over loaded to make it look clean absolutely disgraceful. And not to mention that all these dots of wax left thru out all the car . Do not recommend

Worst customer service. I know the dude wad pretty frustrated about the hard labour and harsh weather condition. I really feel for him. But should not have making joke about the customers. The price is very high compare ro the service. So never coming back and not going to recommend anyone else.

Great experience! Unfortunately we moved houses and now live further away. Tried a couple different places due to the move, however, they didnt do a great job like Diamond Shine. From now on I will take the time and drive the extra 20mnts to get the whole package here. So worth it! …

As ever, a quality, value-for-money experience from the highly respectful, efficient & professional Diamond Shine Car Wash (DSCW) team Riverwood. My Prado once again immaculate. I'd recommend giving DSCW a go. In my opinion, DSCW are setting standards, not following them. I'll be back.

I think this is the best car wash I have used. For $40, they did a proper inside out clean. The inside was much dirtier than the outside and they did a good job in sorting it out. Definitely worth the money. The staffs are very friendly too. Highly recommended

I always go to Diamond Shine Carwash. They do a perfect carwash, have never been disappointed. Also, the new Coffee Shop was a nice surprise, really good coffee Smoothies and shakes and a BIG selection of Lebanese and Greek biscuits, sweets and pastries.

Local car wash - very glad it opened there as convenient location. Based on how busy they are, the detail to attention is paramount especially with the Owner present and working alongside the others! No fuss nor frills service with cafe across the road.

Worst experience. How they clean not at all professional. I can do easily by myself. Waste of money. After cleaning dust remain in the car body. I said them about that. The owner said U have to pay more to clean the dust. Worst worst worst experience.

These guys did a better job than Forest road carwash at a cheaper price. Plenty of under cover seating, and Najis cafe is across the road. No smudges left on the windshield, shiny car. They also take card with no surcharge. They did an excellent job

I got a car wash of cleaning to the outside and vacuum inside, plus polishing for A$80, not the cheapest but fair price for the work. The work was good overall, my car was shiny afterwards. Though it could be better with more attention to detail.

I took a car covered in bird poo and full of kids mess inside and they got it super clean. I was very surprised. These guys really know their stuff, there are super high end cars in here a lot so they seem to be the real deal

I drive my RRS down from Penrith every fortnight just to get my car washed from these guys. They do a great job and I couldn’t recommended them any higher. Keep up the great work! And I’ll see you next fortnight

If I was able to put a zero I would have went for that option, took my car to him charged me more than what he said, didn’t clean my car I had to redo it at home my self very bad customer service started to yell at us

Great service, reasonable pricing. My car looks brand new again… well not quite, but it was an excellent job. There is a cafe across the road from the car wash which makes the 45 minutes go by fast.

Worst car wash i ever been as in customer service. The owner was very rude to me as well as his staff. Took 1hr for a simple wash while its not busy. Terrible and will not recommend to anyone

Very Good Car wash Recommended to all as I went to many places before I found Diamond Car wash and this is the Best Car Wash in Riverwood and They do a Excellent profesional Job …

Best car wash I've been to in ages. Great value and amazing attention to detail. My car was pretty dirty when I brought it in and now it looks like a brand new car. 10/10 recommend.

These guys are great, friendly, superior job at cleaning my car and reasonably priced...outdoor seating and Cafe for snack or coffee while you wait...will definitely be going back

Best car wash I've ever used. Took my black VW Golf in yesterday. Hadn't been washed since lockdown. Came out looking brand new! Thanks guys awesome job. Ill be back every month.

Always come here for a thorough car wash and clean! The place is always busy at any time of the day and they definitely work fast and efficiently but expect to wait about 1hr.

Even though it was fully packed out, they were very time efficient and they done a great job cleaning inside and out of the car. Very happy with them. Highly recommended

The quality care that the staff take is second to none. The quality of the wash is beyond this world. Never have I not been impressed by the results. Highly recommended

Took my car for detailing, paid $250 but my car still smell dirty and after the seats dried they looked dirty just like they were before cleaning. Very poor service.

Great experience ALL ROUND from the gentleman on the floor to the management. Fast and accurate service. Keep the great work guys. Thank you for awesome experience

Avoid at all costs. Cleaners used high pressure water hose and then vacuum to tear off all the door trims in my car. Every door ruined. Over $1000 damage!!

Car wash, inside and outside clean like brand new car and the cafe girl was so friendly and helpful. Overall the best car wash in Sydney I have ever found.

Waste of time and not a proper car wash if your driving Uber or taxi no discount here and if you say to do it properly they show us big deals avoid

Guys really do an amazing and thorough job here. Ended up taking our 3 cars to them this week and each one was done to the same standard. Perfect.

Greeted on arrival and all details of the service were discussed. Cafe available on site. Adjacent to a Takeaway store if a full meal is needed.

Great and quick service for a fair price. Been to a few others in the area, but will keep coming here from now on. good kebab closeby as well.

I lived in the area a while a ago, I now a slight detour from Windsor on my to Sutherland to get me van cleaned. They do an excellent job.

Been here for 2 year for Both of my cars. Everytime different person asks for different price.. $30.. $35... $30...... $40... now $50..

The gentlemen did an amazing job with the interior and exterior, fixed up the rusty badges in the back as well for a great price .

Always a clean car. They get that right. They could work on the cafe offering if that want to further increase some revenue

Car is so clean after a basic inside / outside job that is well priced. Can be a little slow, but results are worth it.

Best car wash in Sydney I have been a customer there for 3 years and not a single time I leave without being satisfied

When I seen the car after the wash I was just wow turned out as I got it brand new. Thank you boys very good job

They boys are really professional and they know how to do their work . I’m % satisfied with them . …

I always stop here to get my car washed and vacuumed. Super happy with the service and good price!

Bought a coupon from them and they won't admit they did it, my friend and I will never go again

Came in with urgency, sorted me out quickly and the workers were very kind. Great service!

New owners, friendly staff and hospitality, great work keep up the good work team.

Doesn't know how to wash car made my car with full of dwirl marks and scratches.

Good local car wash, owners are very caring and really provide great service

The only car wash around where you actually receive a quality job every time

Busy. Popular. Carwash was adequate. Service and wait area very average.

Well priced and do a very good job inside and out. Highly recommended.

Excellent service. He attended to my car extremely fast. Wonderful job

Good wash, professional cleaning, great quality service good job guys

Amazing service, great workers and my car looks amazing (great cafe)

Good service at a reasonable price. Gonna come back for sure.

Worth coming back for my next car wash. highly recommended!

Just washed my evo and red car here. Excellent job …

Their prices are reasonable and the guy did a good job

Friendly staff and they actually did a very good job

Very pleased with the service provided. …

Very good service and staff is very friendly

Good place for a car wash, did a good job

Very good wash, thanks a lot.

My favourite place …

Ok for a quick car wash

Great service and price