I had done my shopping online and just wanted to lay eyes on the product. Walked into the store and was greater by a professional salesman that asked the right questions to validate my decision with the upper and lower options to ensure I got what I wanted. In and out in about.... 15 to 20 min. Very happy. Will buy from here again.

We received amazing service from Jesse at Directbed. After not finding what we wanted, Jesse was able to get us the exact mattress we were looking for directly from the factory. Jesse went above and beyond to get us the the mattress. We will be buying another mattress for another family member after great service we received.

I was transitioning my little guy to a big boy bed and was on a tight budget. I found DirectBed on google and they had amazing prices. I ordered online and I was able to pickup the mattress the same day. The two gentlemen working were great, they helped us load it into the back of the car and the transaction was painless.

I took an acquaintance to shop for mattresses and the salesman we had was very knowledgeable about firmness and prices. A successful purchase was made. We both agreed that he was very personable which made the decision much more pleasant. Unfortunately I didn't note the salesman's name.

We've had our royal suite mattress for almost two years now and love it! We shopped around a lot, and it was by far the most comfortable mattress we tried. Customer service over the phone and in the Stoney Creek location was wonderful as well. Would absolutely recommend.

I’m very impressed with Direct Bed. The prices are great and the website is easy to navigate. Where else can you order a mattress online on Saturday and it’s delivered on Monday?!? I’ll definitely be sharing this experience with family and friends. Fantastic service!!

Horrible experience. The mattress is giving nothing but body pain. Back hurts so bad that I am in pain 24/7. Also they do not have return policy but will exchange for another painful one. Did big mistake trusting them by buying online. Waste of money.

This is the third Hudson that we have purchased, they are very comfortable to sleep on. This last one was for the cottage. Ordering was simple, delivery was excellent and installation was flawless. Can’t ask for more than that. Thanks DirectBed

Wow! These guys are great... I did 3 separate orders at different times before & after Christmas each time for at least 2 mattresses & they delivered within 2 to 3 days. I had to have 3 extra mattreses before New Years & Jessie delivered on

Jesse from Direct Bed helped me find the perfect mattress. My previous mattress was old and super soft. He recommended a firmer one that is very comfortable. I ordered it on a Friday night and it was delivered right to my door the next day.

I was looking for a very specific size mattress to fit into my Honda Element Camper and I came across Direct Bed. I saw online that they were able to do custom sizing so I called in to inquire. I believe I spoke with someone by the name of

We had a great experience with Direct Bed. The staff was knowledgeable and helpful, and helped us find exactly what we were looking for, and in our price range. There was no sales pressure, and they had a lot in stock at the showroom. Our

I must say, I am VERY IMPRESS with the service. Ordered a split queen box spring on a Wednesday, got it delivered in less than 24hrs. The staff is outstanding, the communication is exceptional, from me placing the order, to them advising

Cannot recommend Direct Bed enough!! Ordered the Providence Suite mattress, was under $600 for a queen. Such great quality and it is extremely comfortable - I can't wait to sleep on this long term! Shipping was included. They brought it

Wow. I'm so pleased with the service I was provided. I ordered a nice mattress and a simple bed frame for someone who needed the bed ASAP as they were coming out of surgery. Not only did Direct bed deliver a day earlier than the already

I did buy from them back i 2018 and the experience in terms of customer satisfaction and customer service is top notch, we had some issues with the mattress after 6 months of purchase and they happily swapped it with a new one, and even

I purchased my first king mattress from here, it was the King Royal Suite. It was so much more comfortable and higher quality than my previous mattress. I sleep way better now! The manager was super friendly and knowledgeable helping me

The service from Direct Bed is outstanding. We needed a mattress for our trailer, the mattress is perfect and was delivered very quickly. I've just ordered my second mattress from there and had a slight issue with the shipping address,

It was a great experience from start to finish. Steve, at the Stoney Creek location, was friendly and knowledgeable and he made recommendations based on our needs and budget, not on a sales pitch. The mattresses were great quality and

We’ve had our king size bed for a couple years now and we’re still very much enjoying it! Customer service when we wanted to get new pillows was great too! I reached out but wasn’t able to get to the store so they chose the ones that

Thank you for delivering the bed on such a short notice. I truly appreciate it. I would highly recommend this place. They are very friendly and helpful in selecting the right bed for you. I have no complaints. I also got a real good

We were so impressed with the quality of service offered at Direct Bed. The staff assured us they could custom order a mattress size that is not typically available (3/4 size). They also were quick to order the bedding and mattress

Couldn’t have been more impressed with Direct Bed. They had the best value queen split box spring we could find. 30% cheaper than their competitors. We were very impressed with the quality too! And the staff were simply excellent.

We were looking for a mattress for our daughter, at the grandparents house. There were multiple in stock to choose from, great pricing, and we walked out with what we wanted in 20 minutes. Staff was friendly and helpful.

Needed a 3/4 mattress. Customer service was excellent. They advised us on the exact size we needed and recommended the Banff Suite Mattress. Delivery was fast and we couldn’t be happier with the product. Thank you!

I arrived within 7 minutes of closing and received friendly and good service. The mattress was ready for pick up the next day and they even loaded it in the truck for us. Great service. Would definitely recommend.

The worker was very rude to a person on disability in stead of him doing his job he let her move the mattress and went to the cash when she slipped he was very rude and told her to get out

A VERY cheerful and helpful staff with excellent customer service and great products. Totally happy with all we have purchased. Will recommend direct bed to anyone. Keep up the good work.

The salesman was informative,low pressure and friendly. Prices were as advertised. I would definitely recommend visiting the store for your bed purchases.

the location was neat and clean. Good staff, was able to show us our options of box mattresses. Great price. We will definitely be back in the future

The product was exactly what I ordered and delivered earlier than I was told both the sales person and the delivery person were excellent.

The Staff was very helpful. The delivery team was great. Overall I am very satisfied with the service I received. I love my new Mattress.

Just purchased our new mattresses, pillows and mattress covers here after both my mom and sister highly recommended this place.

Haven't received our product yet , but so far everything has been smooth sailing , Jessie at the store was great to deal with .

Jesse was extremely accommodating …. Needed a box frame quickly and he made the delivery happen in 24 hours …. Thanks Jesse

Process seemed easy. With some miner flawes. The protection plan did not automatically adjust to bed size. Ordered a king

Very polite and a nice store! He even loaded the mattress into my car! I will be a repeat customer!

Great prices, quality product, fast and friendly service. Would use again and recommend

owner Good satisfaction customer service and good knowledge about mattress products.

Direct Bed ☆ star, but 0 would be better!