I am new to the area and trying to find a good GP. I went to this clinic based on the reviews online. I thought 4.3 stars out of 5 was very good. I saw Dr Pham and explained to her my medical history and brought along copies of my medical files. I also brought to the appointment my monthly prescribed medication (needle injection). Its a specialised needle that comes with small implant inside. I asked the Dr. if she had ever administered that type of needle/injection before? “No, I have never administered this type of injection before, but its easy, its easy don’t worry. This time I do the injection, next time I will show my nurse how to do it”. She replied. She asked how long I have been on this medication (needle injection), and I answered, “Since 2017, I’m used to it, and I have seen it injected so many times with my previous GP's. Please read the instructions”. She then continued to assure and convince me that its ok, she has done many injections. It should be easy. But the Dr. did not even take her time to read the instructions. I’m really feeling uncomfortable. Before the Dr. administered the injection to my stomach, I told her to do it at a 45 degree angle to the skin (which is also stated on the instructions). During the injection, the Dr. didn’t know how to dispense the implant inside the needle. The Dr. then asked me to HOLD the needle, which was still inside my stomach at the time, and then she walked to the table to grab the instructions to read. When she asked me to hold the needle, I said to her “you didn’t read the instructions?” After quickly reading the instructions, the Dr. eventually was able to release the implant inside the needle. The Dr's excuse was that there was a red attachment on the needle that had to be removed before the implant could be released. As a result of this, I suffered significant brusing to my stomach where the injection was administered. That is why I asked her to read the instruction in the first place. As a patient I think the Dr. was ignorant, and underestimated the importance of reading the instructions, especially when the Dr. has not administered this type of injection before. For two years I have been on this prescribed injection monthly, and I have never had to HOLD the needle inside my stomach for the GP as the instructions are being read. I will never go back and risk my health again with this GP. Note: This is an honest review based on my personal experience and It does not reflect the same on others that may experience it differently.

My family and I have been coming here for 5 years but won’t anymore as there is one lady at reception who treats you as an inconvenience and has no duty of care. I gave them a courtesy call to let them know I was running 5 minutes late for an appointment with the nurse for vaccinations for 3 people. She shocked me in saying that she had to cancel all three of us because the nurse couldn’t wait for me. Even when I asked if they could be flexible in doing a vaccination for just one person instead, she refused and cancelled our appointments anyway. I was most upset because I had almost $300 worth of vaccinations in my possession that needed to be refrigerated properly or else they go to waste. She didn’t even ask if I needed them refrigerated or offer any instructions on how to store them safely. She just gave me an appointment 2 days away and brushed me off. My husband called a half hour afterwards to make a complaint and a different receptionist said if I had come 5 minutes late the nurse would have been able to administer the vaccinations, so there’s clearly a big reception issue at this clinic. I called a late night clinic I never go to, to see if the doctor could administer it. The receptionist on the phone could tell I was upset, I told her what happened and she felt so bad about the situation. She went out of her way to speak to the doctor and told us to come in even though he normally did not do vaccinations for non-existing patients. 2 hours later our vaccinations were complete and we weren’t made to feel like we were inconvenience. The receptionist even came to check on myself and my kids while getting our vaccinations to see how we were and just to have a chat and genuinely get to know us. That receptionist I spoke to for a few minutes on the phone had a greater duty of care and compassion for complete strangers, than what Doctors of Glenroy had for patients who had been with them for 5 years. That speaks volumes.

Very disappointed. They charged me $100 for missing an appointment that was for 4 patients though. I had booked online and on there website there is nothing mentioned like that. When I spoke to the front desk, they said we do. I told him I couldn't find it, she said I don't deal with it the doctor does. She said its even mention here at the front desk, I checked it there it was $20.. I asked her I booked online though but even here its $20. She said someone scratched that 5 and now it looks like 0. Are you guys serious. I have taken the matter to HCC and will see what happens. You can't just rip off

I never leave reviews unless necessary, so here goes. I’ve just moved from to the area and called the clinic to book and appointment the receptionist advised initially that she could book me in with a Dr and when I asked if the Dr was male and if there was anything with a female she continued to ask “are you a new patient” to which I stated I was. She then explained “we don’t have time for a new patient” and hung up.

I've been going to Doctors of Glenroy since 2010 and I think they are great! There is multiple doctors as well as pathology for any test you need done. Also a Podiatrist and nurse. Also.a Psychologist. They do WorkCover and TAC . The only thing is they don't Bulk Bill, only for patients with health care/pension cards. If you need any COVID boosters they do have that service. There is also a dietitian if needed.

I called for making an apointment and the receptionist told me to go wherever I go normally. That wasn’t nice !!! If I was happy with the GP I have been going I wouldn’t try to find a new one and try to make an appointment whenever they are available. This is the second time this year I called and the receptionist rejected my request and not a nice way , not even saying sorry. Not calling again!

Pretty average medical clinic. GPs are okay, but not very thorough. I go somewhere else for more serious issues and only go here if needing a quick assessment/certificate. Some receptionists are friendly, but there is one that gives you the third degree every time you call like you are an inconvenience calling to make an appointment. It's laughable if it wasn't so ridiculous.

I was assaulted by some random stranger in my local park a couple of days ago and required stitches to my face. This surgery saw me immediately and were so kind and professional and saved me from the extra ordeal of going to and waiting at the hospital. I can't thank them enough.

Thank you to the front staff who heard my concerns about mum and made an appointment available to us even though the doctor was fully booked. And Dr McKenna you have been a wonderful and caring doctor for my mum, even if she has been a difficult patient. A great medical practice.

Dr Bao is my family doctor last 15 years and I am very happy. He is always Avaliable there whenever I need him. Thanks for your support Dr Bao. Regards mursel duz

Have known Dr. Pham and Dr. Elali for a few years .They treat you like a person. They explain your problems in layman terms

I’m still battling issues as I type this but the dr I’ve been seeing has squeezed in time to call me and when fully booked.

Easygoing staff and on time Appointments good experience with my vaccinations appointment.

It’s my first time there I find them very helpful, friendly doctors

Dr Paula is good, unfortunately not available everyday.

Safe, kind doctors. Felt comfortable with Dr Chen.