Worest place ever staff is very rude and apparently work with out knowing what there doing. I had all my kids there extept for my new born witch i have at a texas childrens clinic on 610 nothing compeard to dr.ortegas clinic. Im changing all my kids to the other pediatrician ORTEGAS OFFICE SUCKS ON SERVICE …

I wish I could put 0 stars, incompetent staff at its finest. They need clinically professional staff ASAP! They need to understand that the front desk and Assistants its what makes a clinic move smoothly and this is not what goes on in here. Too bad for the awesome Doctor's they have, they need to reevaluate their staff.

My son has been a patient of this practice since he was born and I can not be more thankful with all the staff there. Yes we are humans and yes we all have those bad days thankfully I have always been treated nicely and my son has a good doctor who found a little murmur on his heart and is now being treated for it.

Even though some are paediatrics , I always have to argue with them to get an appointment the same day even on walk ins!! Pediatricians are always suppose to be available for the children who they have as their pcp! Ridiculous been told a sick child has to wait a day or daysss to be seen

Wait time is always ridiculous....I have waited an hour and had to go ask what's going on since we were here before our scheduled appointment and all of a sudden they call is next. See how long it takes for them to call him to see the Dr now.

This is the worst pediatrician I have been to, staff is very unprofessional, when you call to make an appointment you have to call several times because their phone lines are always down, it’s very hard to get an appointment with the actual

If you are able to wait 2 1/2 -3 hours for your sick child to be seen then please make an appointment here. This is the perfect doctor for you if you dont mind being placed in the room and waiting another hour just for the doc to see you.

I'm sitting here waiting to see the doctor my appointment was at 1:30 I got here at 1:10 the girl that got my kid's weight didn't even know who's kid's she called in she seem not to know what she's doing.. Anyways its 2:20 I go ask why we

Poor service, they take like a month just for a doctor’s signature, the ladies in the front desk take them time to answer the phone and are very lazy to do them job ‍♀️ They say Doctor Ortega is never there for him to sign papers.

I have been coming to this clinic for over 17 years. I have two kids; one used to be seen by Dr. Juan Ortega (father) my second child is now being seen by Dr. Cesar Ortega (son), whom specializes in Pediatric Care. I find that there is a

My nephew has been coming here since birth(he is eight months now) and EVERY visit we experience an issue. They can't find our appointment, they DONT SEE "global alert" on his profile, it takes forever to squeeze in a appointment when he

I had been calling all morning to schedule an appointment for my son. So I decided to just show up and see if they can take him in as a walking or schedule it there. To find out the ladies in the front desk where all having conversations

I brought all 4 of my children to Dr Ortega And continue to bring my 6 grandchildren to this physician. He is a board certified pediatrician and one of the best doctors I have ever met. The clinic has been in business for 40 years

The doctors take to long to see the patients some of the workers who call to schedule you and appointment don't know what they are doing and you ended up loosing your appointment or be here for a long time in the clinic.

Doctors are very nice i take my 4 month old son and they are very good but the reception area is kind of rude one told my boyfriend (18) that shouldnt he be graduated from high school rudely when asking for a school note

By far the worst experience I have ever had. Most of the staff there is just collecting a paycheck it is NOT about the children to them. I wasn't checked in for 45 minutes after I showed up, which old have marked me

I switched pediatrician because we where never attended by the actual doctor here. No phone service, and there was never any available dates until the next day or week (not convenient at all for a sick baby).

very good service maybe the bad reviews are when the office ladies are having a bad day. I’ve taken both my kids here since birth and no issues at all. Dr.Patsy is very kind and communicative.

I love this clinic. My daughters and son go here for the past 10 years. I never have to wait long the DOCTORS ARE GREAT! I live across town now and still will stay with this clinic.

Waiting time is ridiculous Service is unprofessional The need to learn the definition of the word appointment For they appointment means schedule 5 appointments at the same time

As per my visits with Dr. Ortega, I feel like he actually pays attention to my son regarding his health. He always takes his time & he's never rushing us out the door.

The ladies in the front are just rude they are the main reason why I'm switching my kids doctors .really don't care for kids at all!!! Poor customer service

The worst pediatric I have ever taken my brother they take 1and half your to give him a shot even tho he had an appointment the worst clinic ever . …

they make you call another day and when you call later they tell you that they don't have appointments available

Horrible surface they have no idea what they're doing. Feel bad for the Dr Ortega cause he's a good doctor...

Very unprofessional and unorganized! Been waiting since April for speech referral. Time to get a new doctor.

Every time I take my kids I see a different doctor . I only seen Dr.Cesar ortega once.

We our doctor Patsy, we have been coming here for 9 years. Great place. …

They never have appointments and the receptionist are always rude ...

Worst clinic. Please don’t bring your kids here.