The friendliest team at this location. I exchanged a pair of shoes today and Kitty, Jojo, and Nat were so helpful. The team worked great together to help me locate my missing receipt and were super patient while I tried on multiple options. Thank you for the great customer service. I’ll be back to buy another pair soon!

Rose and Nate were absolutely wonderful , helpful , and made sure that we received the perfect shoe for “US” ! We had such a great experience from beginning to end . We called ahead , they answered the phone promptly and nicely ! We Couldn’t have asked for a better experience ! Thank you so much !

Love this location at Smith St. ! Can't go wrong with a classic pair of 1460's Love the diversity in the staff and so happy to have them in the neighborhood The associates Jacqueline & Leanna were so helpful and can't wait to bring my family back to get us all Martened out

Visited the store last week, can I just say Taylor was amazing! She’s so knowledgeable about the brand, the fit and what would work best for me. The rest of the staff was also super friendly and made the whole shopping experience amazing!! Love my new shoes!!

I went in to look around and was helped by Jen who was amazing! They helped me find the exact shoes I was looking for. My husband and I went in looking for something a little dressed up. We found exactly what we were looking for. Thanks Jen!! I'm so happy :D

I had a great experiencing shopping at the store and had to stop by when a rivet popped on my new boots a week later. Miguel (I hope I heard that correctly!) was an angel and exchanged them without hesitation, kindly taking the time to look

I want to give a huge shout out to Shaliyah who works in this location on Smith Street Brooklyn. She went above and beyond! It’s rare to get such amazing customer service now a day. I had called because my friend told me that the shoes I’ve

We went there about 20 minutes from closing. At 5:45pm they told us they would be closing in 15 minutes. I don't fault them for that, and I don't want to be the person that comes in 5 minutes before closing and takes a long time. But in 15

Horrible management and manager behavior and manner. Never ever support this business. They didn’t accept a totally legit return saying you can’t return a pair of shoes you buy from one store to another store. What kind of company is this?

I bought a pair of boots here yesterday. The salespeople were helpful enough, but they pushed me to buy their special “doc socks” despite my concerns that they would be too big. After taking the socks out of the packaging this morning and

I bought a pair of boots from this store and the service was exceptional. It was the first day New York had a major snow so everyone was getting boots, so it was rather busy, but that did not get in the way of their positive attitudes and

Definitely coming back here! The store is super clean and not too small but not too big. I love the wide variety of displays of shoes and the employees absolute EXPERTS on their products. The music in the background is really nice and it

Two stars, not because of the boot I bought but because a worker at this bklyn location refused me from exchanging the $180 boots I bought because he assumed I wore them. But the laugh is on him because I was able to exchange for another

I had one of the most amazing shopping experiences at the Smith Street, Brooklyn, NY location. Luda, the manager, and Shaliyah, the sales associate, were fantastic! I initially came in to just "Select, Pay and Leave" but I decided to try

I had a great shopping experience at the Dr. Martens Store on Smith St! I’ve never owned a pair of docs before and Chy was helpful I’m showing me different boot options, explaining the break-in process, and walking me through how to take

Walked in and patiently waited for some service from the 2 store associates. Didn’t receive a “hello”, a “I’ll be right with you” or a “let me know if you need any help”. All of the white people in the store did receive that however.

Bought my first Dr Martens sandal at the Brooklyn store Smith Street. Its so comfortable and true to fit. Love it.. Oh kudos to the staff very warm, friendly and accommodating. Thank you …

I'd been eyeing a particular pair of Docs for awhile but was a bit uncertain of what size I should get as I'm an 8 1/2 but Docs doesn't make half sizes. So, I went into the Smith store yesterday to try on a few options. The lady who

I'm probably not the typical customer for Dr. Martens (in my 70's), but have long loved the style. Bought 2 pairs of sandals (one pink glitter, one black and white) while visiting Brooklyn. Delightful experience, helpful staff.

Taylor was incredibly helpful problem solving my sizing needs and found the perfect setup for me. I’m thrilled with my new Doc Martins and left the store with good advice as to how to break them in and keep them in good shape.

Great shopping experience at Dr Martens on Smith St. in Brooklyn. Jeremiah helped me with 2 sizes as 1/2 sizes are not available, he tried with an insert as well. He laced them properly, and explained how to clean

First time visiting and the sales associate was very nice, patient, and answered all of my questions. I’m sorry I didn’t get her name but she made me feel comfortable and not rushed. Thank you for an awesome visit!

Staff was helpful and accommodating. Had a difficult time finding boots for my daughter. The worker gave insight and her expertise on the products. Left there a happy customer. My daughter loved her gifts.

Jacklyn and Nate are very nice, well spoken and helpful. They gave me proper advice when it comes to sizing and brought me the right pair on the first try. Ask for them when you’re here! Amazing service.

Staff was very knowledgeable and able to answer all of my questions. First time buying Docs and the fellow helping me out explained all I needed to know. Great interactions and great shoes. Thanks!

The staff was SO helpful! I'd rate them SEVEN starts if I could. Ash and Jen 1) Helped me track down what, for now, is the last pink heart-shaped bag in the city of New York

First of all Nick is extra extra patient and kind ! The other staff are nice as well . Very nice place to be and they don’t make you feel like you’re wasting their time .

What a cool store with a large selection! The staff is friendly. The layout of the store is easy to navigate. They have a lot of shoe options. You should check it out.

Picked up some Combs Tech shoes for a great price. Better to get it in store if you're visiting from out of the country. Employees were enthusiastic and friendly.

Walked in and had a very pleasant experience. The associate Paris helped me size and was very prompt. Overall breezy and fun experience to get a shoe I love

The staff was great. Very helpful. I was in and out of the store with a pair of shoes in 20 minutes. See boots in attached pic. …

Many options, limited sizes due to high demand. Fun to see all the different fashionable people rock their doc martens.

Friendly and attentive staff. Quick with suggestions/alternatives and product info. Comfortable environment/store.

The staff lady at this store is brilliant. She helped me find a pair of comfy sandals that look great.

Great service. Coordinated with another location to get me a pair of shoes in my size that I wanted.

Web says it closes at 8 pm. (Confirmed by the store 1 week ago) ent there 7:15 pm and it was closed

Amber and Nate were so helpful ! They were super kind and made sure my feet and I were happy :)

Very patient and helpful sizing my 6 year old (size 13/1) and 9 year old (women's size 8)

Great customer service! Ash was so kind and helped me get the perfect pair of docs !

Variety of styles. Also they have Vegan Dr. Martens. The sales women was amazing.