Dunkin'

569 reviews

18631 N 19th Ave, Phoenix, AZ 85027

locations.dunkindonuts.com

+16235811070

About

Dunkin' is a Coffee shop located at 18631 N 19th Ave, Phoenix, AZ 85027. It has received 569 reviews with an average rating of 3.8 stars.

Photos

Hours

Monday4AM-8PM
Tuesday4AM-8PM
Wednesday5AM-8PM
Thursday5AM-8PM
Friday4AM-8PM
Saturday4AM-8PM
Sunday4AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of Dunkin': 18631 N 19th Ave, Phoenix, AZ 85027

  • Dunkin' has 3.8 stars from 569 reviews

  • Coffee shop

  • "Love this place! Stephanie was so kind and helpful, we were having app issues and she went above and beyond the usual customer service you find nowadays"

    "This place gets my order wrong almost every single time"

    "Great staff"

    "I would give five stars, but I feel like having us pay and then go to the doors is crazy"

    "I am a former employee at this dunkin"

Reviews

  • Ryan R

Love this place! Stephanie was so kind and helpful, we were having app issues and she went above and beyond the usual customer service you find nowadays. She fixed our issue and made my wife's birthday extra special as a result. We will be lifelong customers, we need more amazing people like her in this world. More

  • Travis K

This place gets my order wrong almost every single time. I would say that 1 out of every 5 times, it's actually correct. They are very rarely made the way the receipt details. It's as if they quickly glance at the order, then decide to wing it and make it however they want. Zero competence.

  • Michael Blodgett

Great staff. The manager is amazing. I work at subway as a manager. I go there every morning to get the same coffee. Large ice coffee. 7 shots of pumpkin 6 cream 6 sugar and two shots of espresso. They get it perfect every time. Praises to the manager. She runs a great store

  • Kendra Gresham

I would give five stars, but I feel like having us pay and then go to the doors is crazy. There are six cars sitting here and everyone that went into the store after we order is leaving before us. All I got was two coffees. I love going to this location but now I don’t.

  • Bella Casanova

I am a former employee at this dunkin. The employees make the work place super toxic for customers and other employees. The manager Tina, and the District manager Andrew, disregarded all of the comments about the store being unsanitary and

  • Todd Kuntzelman

So I’ve been ordering from Dunkin for years and ordering online for a few now. Lately I’ve ordered from this location and categorically every time the order is incorrect. This is the second time in a row I didn’t even get stuff that I paid

  • Valeria Garcia

One of the worst Dunkin’ I’ve ever been too. The wait is always long but this time it was just ridiculous. When I got to the window none of my stuff was even started. I had ordered the new pancakes but I guess the cook was mid conversation

  • Candy Muse

I've been coming here a few times a week over a year now. Normally the service and products are great, lately (past month or so) the coffee is inconsistent and the service isn't always great. This saddens me because I was super impressed

  • Paige Evans

Im so sad to give this place a one star. Ive been going here for a long time and the food is incredible just like the drinks. However every time I have gone to get my breakfast for the last few months I hear the manager (Donna) berating

  • Mike Collins

Stopped at this location. For the first time in over a year and immediately remembered why I stop coming. Ordered 3 coffee and 2 donuts sand arrived 15 minutes after I placed the order. Staff continually walked by me without making eye

  • Jennifer McCann

I pre order my drinks (sometimes a good 10 min before heading to the store) and they are NEVER ready when I get to the store and I end up waiting 15 plus extra minutes. They seem to always forget to put sweet cream on my cold brew even

  • Jim Jackson

I ordered a small coffee with 4 creams and 3 sugars, a frozen coffee and 4 donuts. When I got to the window one donut was missing, no napkins. I asked for a stirrer stick and the girl didn't know what I was talking about. I asked for

  • Brad West

I am a daddy of two daughters and hold a high value when it comes to spending quality time with them. Dunkin' Donuts is one of the places I go to uphold this tradition. Every time we come here the customer service is fantastic, the

  • Taina Bonita

Really clean and tidy location! Stacey is so friendly and caring to the customers! She was absolutely the sweetest and funniest gal that made my day! Got my order fast and it was hot, tasted amazing! This is now my favorite

  • Natalie Rayes

When I order iced coffee with cream, I feel like they just put cream in like 1 ounce of coffee and I have to let them know every time that I don’t have enough coffee in there they never listen More

  • Donna Ashton

Had a correct order today and my pup enjoyed her pup cup. New day: 1 star today I'm not sure what this is however it is not the caramel mocha latte that I ordered. So disappointed ☹️ More

  • Michael Marzano

The donut selection was lacking and the donuts not very fresh. Kind of pricey for them to push a dozen that they pick out More

  • Moose Knackl3

Terrible service. Treating customers like trash. No common courtesy or manners. Terrible location and terrible staff. More

  • Jasmine Henderson

Need more staff my drink sat in a corner for 15 minutes melting before they sent it out
Service:
More

  • -ItsDaniel

I’d like to think they’re clean napkins, just crumbled and crushed in there along with the rest of the order.

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