Unfriendly and unhelpful staff. I went this afternoon to the clinic because my son has very painful stomach pain and was crying but the receptionist said that there is no walk-in. That’s fine, and I was about to leave but the receptionist insisted to collect my data before I go and record it while my son still crying and I hade to wait in hope the doctor can see my son. Then asked me to leave the clinic and stay in my car and will call me after checking with the doctor, I kept waiting and my son was still suffering then finally she released me saying the doctor can’t see my son. This is the weirdest customer service I ever face specially I am in emergency. Why she didn’t say from the beginning sorry no walk-ins and let me go. Why didn’t they have sympathy or common sense and let my son be treated. Response to clinic comment: Unfortunately all what you said is not true and you know it’s not true but you are just addressing the readers. 1. she didn’t ask me if I can stay 1-2 hrs. 2. You close at 4 and it was around 3, so how can she asked me to stay for two hours!! Can I see the doctor at 5, an hour passed the close time!! Does it make sense!!! 3. You have the right to not accept walk-ins or new patients, and if she told that I would’ve left immediately to rescue my son, but she wasn’t clear on purpose because she knows that I will rush immediately out of the clinic for my son, instead, she asked me to stay and will let me in after she took my id and Alberta HI and filled all the data she needs and took my email and my personal phone no. leaving me waiting and my son in pain and crying with no mercy for more than 15 mins. Finally, I can’t blame her because she doesn’t act by herself, she has clear instructions to collect personal information from anyone coming to the clinic weather or not you will accept him/her on the expense of people health and safety, it doesn’t matter, you just keen about generating some leads, may be in future you can text them if you do some expansion but patient’s health doesn’t matter.

Dr. Hussain has been my family doctor for a few years. And I consider myself extremely fortunate. He listens to your concerns, investigates them and finds solutions. In some ways, he seems old-fashioned in that he is there to serve his patients. I never feel rushed or dismissed. Even when Dr. Hussain is busy he ensures I understand what he is saying and can ask questions. Recently, I had a foot injury which required an x-ray late one evening. When Dr. Hussain learned of this he called me to follow-up and ensure I did not need any other treatment/follow-up. That is what I consider an amazing doctor. The doctor working with him shares a similar approach - providing great care for patients. And the front staff are also fantastic. I feel that whatever health challenges I face that I am in a good place with Dr. Hussain because he truly is concerned and passionate about patients and his role in helping them achieve the best health possible. I know many people struggle to find a family doctor - one they can see consistently/who knows their medical history rather than whoever is at a walk-in clinic - and I am lucky to have one.

Let me start by saying Dr. Asim Hussain is the best doctor I have ever seen. Now I have seen many good doctors in lots of places I lived but no one comes close. Why? Because he cares. It shows in the way he listens to you, explains to you, spends enough time with you and doesn't let any little detail pass by him. I never felt that he was in a hurry (I know he is a popular and busy doctor) when he is with you, you never feel rushed. He ensures that he answers all questions to your satisfaction. How much I value a good doctor like him? I live 45 minutes away, whenever anyone of us needs to see him means that I take time off work, drive 45 minutes up and then down and sometimes get stuck in traffic with 3 little kids in the car who don't like to be in the car, and I say it is worth every bit of it. That's how good he is. Never thought about changing the doctor and never will.

I like my doctor. But the front staff here are consistently dismissive and uninterested in the critical role they play between patients getting to their doctors. After a few years of being frustrated with them, I sat on hold today for over 10min only to call back and see the phones had been shut off. Was it so much trouble to pick up and tell me you are closing soon? Because I had no idea. Or unfathomable that in those 13 min someone could have helped me with an appointment? Frustrated. If you're not going to pick up the phone then turn them off. Edit : In response to Edgemont medical, I don't use my legal name on google. But I assure you I have been a patient here for many years with Dr Nighswander. It's really fascinating that you're able to reply to my comment within hours but not pick up the phone.

Do not know where they hired that new receptionist and looks like she is the boss of the doctors in this clinic. She makes decision for doctors and refuses any urgent requests from the patients. Really a horrible receptionist. She even does not check with the doctors for appointment schedule and just simply wanted us to leave. The clinic really need to review her performance. She may follow the protocol but not a receptionist who is able to care of patients. Following up review after the response: I think you may not get the whole story and the problem was not that I am not cooperating. The problem was that your staff did not know how to communicate and coordinate between the doctors and patients. Hope you can realize it.

The worst experience! Ever!!! We called in to book an appointment but the front desk said that we should just walk in. We confirmed many times and she said for sure to do a walk in. Therefore we canceled our plans in order to do this walk in. After we went, the front desk girl said that we have to book an appointment and she started to shift her responsibility. Her attitude made us feel not being respected and we will never going to go to this clinic again! Horrible experience!!! If a clinic does not have a sense of responsibility and refuses to admit their mistake, how would I be able to trust their words and their suggestions given me(

I called the clinic this morning to follow up on a previous phone call I made a month ago, in April 2021. I had called to ask whether the clinic is accepting new patient. I was told there will be a new doctor starting in May and to leave our contact information so someone will call us back. May had come and gone and I didn't hear from anyone therefore decided to call and find out. The receptionist was very impatient and defensive on the phone. I am appalled by her rudeness and have no desire to visit your clinic. It is unfortunate that her poor communication skill is driving patients away from your clinic.

Oh my god, I was excited to bring my child here, we are new to edgemont, but after meeting the receptionist Jesse I think her name is she,She is Asian I will never go back, she is rude and unprofessioanl and snappy, like om sorry i asked you a question, i called to get a prescription filled and she told me i had to see the dr again because she didn't have it. When the dr is still ther her phone manners are unacceptable, she got frustrated put me on hold and never got back to methe doctors are great, but I feel this receptionist or nurse or whatever she is, shouldn't be working with people. Won't go back

This place is quite bad for a “professional medical clinic” in the small waiting room there are no magazines, the tv doesn’t work. there isn’t even a clock to see how long you’ve been waiting there for. (turned out to be a very long time. (about an hour) there was no one in front of me.) The music was just about the only nice thing about this clinic. although the water machine was nice. the place where you get your temperature, weight and height is quite weird so say the least. overall do not recommend. go to superstore. they are quick and close by they have a overall nicer experience than this clinic.

This "Dr" Syed Asim Hussain should lose his license. Hot tempered, makes his staff cry and has no patient bedside manner. He didn't even come into the room when my appointment time came. He asked me 2 questions gave me a prescription (that im allergic to) and then moved onto his next patient all from standing at the door. This is not the first time he has given me the wrong prescription for medicine I am deathly allergic to. All this clinic cares about is pushing patients and making money. They do not care about your health or respect you. I will never go back and do not recommend.

This is a great clinic - myself and my family members had nothing but positive experiences interacting with the people here. The staff are accommodative of emergency cases, doctors are great with kids and the facility is modern, clean and well equipped. Dr. Asim is very knowledgeable, handles our cases with great care and compassion and is generous with his time during each visit. We feel truly blessed that we have him as our family doctor. We’ve also had referrals with other doctors here, and I can say they are equally great at what they do. Highly recommended.

This clinic may be a good one the doctors may be reputable, reliable. Problem that I encountered today is with their website and the receptionist with conflicting information. I would encourage the clinic to update and revise their website to reflect the information I was given this morning. Response to clinic comment: No I haven't visited your clinic, not will we in the future. My initial comment regarding your clinic, indicates work need be done on your website to coincide with the information provided by your receptionist there at Edgemont medical center.

The family and myself had started to use Dr. Janet Xu for the last year. We have been looking for a family doctor for awhile and we are so happy to find her. Dr. Xu is very professional and personable. She listens to our concerns and actions it immediately. I do like the follow ups after a blood test and ultrasounds, and she puts our concerns at ease. I find that Dr. Xu really cares about her patients. Dr. Xu is very knowledgeable. The office is very clean and everyone working is friendly. Thank you!

Receptionist need to be better organized. I have had several problems each time setting up an appointment through receptionists. They always have an excuse for the Doctor not calling in, which is done as an alternate these days. On another occasion, when I visited for my appointment, the receptionist sent another patient before me so I had to wait for 45 minutes. This issue needs immediate improvement as wait times are long and nothing seems to be taken in seriously.

The only reason I still go to this clinic is because of Dr.Nighswander. She’s an excellent family doctor. Reception however is absolutely terrible. They make constant mistakes, with not only appointments, but prescriptions as well. They rarely answer the phone during regular business hours. I don’t know how an office can run like this. I hope to change this review in the future, but with experiences like today, I couldn’t be more disappointed.

Dr. Tammy Nighswander is the best GP that I have had in Canada in my life. She is very smart, diligent and caring. I don't know where I would be without her. The website has secure email to request appointments and allows you to provide all the details in the message. If you call the clinic you actually get to speak to a person that will help you. It looks like the clinic has added some new doctors. Highly recommended.

I have always found Dr Asim Hussain to be thorough, compassionate and caring. He takes his time to explain the diagnosis and the rationale for his treatment in a clear and concise manner. Also, follows up diligently when ever needed. I have always had a very pleasant experience with the staff in the clinic as well. Would highly recommend Dr Hussain and this clinic to anybody looking for a family doctor.

My visit to this clinic was excellent. Dr Hussain and Dr Tammy were highly professional and gave focused and passionate medical attention . The nursing staff and receptionist were polite and highly professional. This team of doctors have all the experience and skills to manage any type of patients. I highly recommend this clinic for all patients in this neighbourhood and around ..

I started seeing Dr.Hussain years ago in Airdrie and now travel to Calgary just to see him. He truly cares about his patients by taking time to listen to their concerns and he comes up with action plans when needed. He is extremley knowledgeable and explains things well so that you understand. His new clinic is welcoming, bright, clean, the staff is nice, etc. ⭐️⭐️⭐️⭐️⭐️

My family has been seeing Dr. Hussain for two years, and we could not be more pleased. It's obvious how much he cares for his patients. He spends a lot of time chatting with you to understand what's going on and remembers details in future appointments. He's very knowledgable and both my toddler and husband really like him. I can't recommend him strongly enough.

Took my son to clinic for a terrible cough that was not going away. Dr. Hussain was Fantastic!! He took the time to explain, in understandable terms, what was happening. He does not push prescriptions and provided advice on managing his cough at home. The clinic is spotless. It’s a family practice with a relaxed vibe. Thanks Dr. Hussain for the wonderful care!!

Dr.Hussain is the best doctor in the world I have ever met. He listens, explains and ensures that you understand. He is so polite, caring and intelligent & truly cares about his patients. The staff is also amazing!! They are always bright and friendly even when there are a million things going on at once. Hats off for amazing energetic clinic looks.

Me and my family just started at this clinic and we see Dr. Nighswander and so far she has been amazing.. She is doing lots of tests to make sure i am healthy. She is very thorough and takes time to make sure all your needs are met... I have never had to wait past my appointment time.. Im truly so happy we found such an amazing family dr...

Edgemont medical Center is a wonderful clinic! Dr. Asim is a wonderful doctor who thoroughly explains everything in a way that everyone will understand. He takes the time to listen to my concerns and answers all my questions without rushing me. The staff is very friendly and overall the clinics atmosphere is open and pleasant.

Dr. Hussein is a professional knowledgeable caring doctor. He is empathetic to patients’ needs and compassion with them. He has a strong work ethics and always supportive. He creates a unique relationship with patients that makes you feel home at the clinic. God bless him and the team and reward him for his good deeds.

I have met Dr Hussein a couple of times right now and have been feeling much better. The best thing about him is that he goes for diagnosis first and then treat the disease, an approach in line with modern medicine. He also take special interest in his patients and follows them meticulously. I am a very happy patient.

Pleasantly surprised by this doctors office! From the outside it doesn't look like anything much and the parking lot is insanely small and awkward to navigate but once you get inside the clinic, it's really nice and looks very new/renovated. The staff all seem very friendly so far and helpful too which is great!

Very bad receptionists!!! All of the receptionists in the clinic are very unprofessional! They don't understand patient requests and don't care about patients as well. It took me half hour to make an appointment because they hold me twice about 25 mins! Don't know why they held me for that long…

Do not recommend this clinic if you are a family and have kids. The amount-of rudeness from the front desk and staff, and from Dr. Asim Hussain is ridiculous. He made my kid cry, Dr. Asim Husain has no bedside manner and does not how to talk to or deal with patients. I will not be coming back.

First time I met Dr. Asim was in a clinic in Airdrie and ever since then, I continue to be a patient wherever he goes haha. He is an amazing physician - very knowledgeable and takes his time to get to know the patients and help with their ailments. Clinic and staff are excellent as well.

The staff here are incredible, Chris and the other ladies at the front are always on top of things and so nice as they make you feel welcome. Dr Samara and Dr Selgado are wonderful. Everyone is amazing and I always have a great experience here and the place is always kept very clean(:

They are NOT A WALKIN, the 2 girls at the front were very dismissive like I was inconveniencing them. I said online it says you are a walkin and she said..ya I know and handed me a slip of paper with there number on it and walked away.... very unprofessional.

Very good clinic I recommend it. Especially Dr.Hussain Asim. He is one of the best doctors I have ever seen in Canada. Thanks Dr.Asim for all the efforts and the help you offered and offering for me personally or for any other patients. May Allah bless you.

I have been to a few clinics in my time living in Calgary and I can whole-heartedly say that this clinic and its staff are wonderful. Dr. Hussein is truly a gem and really cares for all the patients needs. Really happy to have him as my family doctor!

I have known Dr. Asim for quite a while. He is a great doctor and treats you with genuine care. I never felt rushed at his clinic. He spends good time with you for diagnosis and his team is excellent for any followups.

Dr Asim and the whole team are really working hard , so honest and accurate and on time , they would always do the extra mile . Great job always helping me and my family. Thank you very much , highly recommend.

Needing a new Doctor I found Dr Hussain. He has proven to be extremely thorough and knowledgeable as well as approachable with a great bedside manner. I highly recommend him for his service and professionalism

This clinic has to be the most efficient and professional in all my 27 years living in the North West area. They are punctual, curtious, and professional group of physicians. Thank you for being there for us.

Today was my brother’s first visit with Dr. Khan She is very professional, kind and carrying The front desk ladies were very nice too Not to mention the medical clinic is clean and beautiful

Dr.Hussain is a caring, compassionate and an extremely competent doctor! He always goes the extra mile for his patients. He is not only an excellent doctor but is an amazing human being.

Dr. Asim is an excellent dr who makes you understand the issue and then propose the medication based on your needs. Thorough professional Dr. , staff is polite and clinic is super clean.

Dr Tammy Nighswander is amazing. She’s knowledgeable and will spend time listening to you. I’ve referred friends , who then refer their friends. The clinic itself is new and clean.

Absolutely gorgeous environment. I look forward to visiting my doctor now. Dr. Hussein is always sharp and focused and puts the time in. Female doctor also available.

My daughter and I went in to see Dr. Hussain this morning. He is very nice and knowledgeable. The clinic is very clean. Highly recommend.

Very nice Clinic. I like the theme rooms. Great staff and Dr. Hussain is not only very competent but also compassionate and caring.

All the staff are very welcoming and friendly but Dr Hussain is best really serving the humanity, best Doctor ever.

Dr. Xu is the best family doctor I’ve ever had! She is super nice and professional. The staff are friendly as well.

NOT a walk-in clinic and they also do not answer their phones so it’s impossible to get the correct information.

Receptionist was fantastic and Dr Hussain was excellent! It was the best walk in experience I have ever had.

The best family doctor ever! Dr. Asim Hussein is incredible, Not only has he taken great care of my health,