Update to review posted last week: I think this issue deserves more than just an emailed form letter type response. Clearly, this response is meant to placate the customer, without addressing the real problem. Although, admittedly, I am basing this on my single interaction. However, when reviewing many of the other reviews for this location, the problem appears to be ongoing, and has been for quite some time. I do not see any actions by Enterprise, other than issuing a pat response, that include tangible actions to improve the customer service. ******** Enterprise response: "(Enterprise Customer Service) Apr 17, 2023, 12:35 PM CDT Dear Cody Pelletier, Thank you for contacting Enterprise Support Services! My name is Jonathan, and I will be happy to assist you. I do apologize for the delay in responding to this message. We have a high demand of volume at this time. I am sorry to hear that your [family member] was admitted to a hospital for emergency surgery. I do hope that she is doing okay. We realize that it is extremely frustrating to be told that the vehicle you reserved is unavailable. I am sorry that the office did not assist you with finding a vehicle. It is never our intention to disappoint a customer and we do appreciate you taking the time to share your thoughts. We have made the regional management team aware of your feedback so improvements can be made. We will do everything we can to make sure upcoming confirmed reservations are fulfilled. Thank you for bringing this to our attention. Please do not hesitate to contact us if you have any other questions. Thank you for contacting Enterprise. Sincerely, Enterprise Support Services" ****** One of the worst customer Service experiences ever. An elderly family member was unexpectedly admitted into the hospital for emergency surgery in Houston. I live in Dallas and wanted to use a rental car to drive there as quickly as as possible. I called Enterprise Rent-a-car on Montfort Drive. I explained the situation and reserved a car. When I received the conformation, I Uber’d there. When I arrived, the guy told me “There are no cars available and I go somewhere else. I showed him my conformation and explained my situation and would take anything available. His reply - “We don’t have any cars available go someplace else.” I asked him if he could contact another Enterprise office to see if they had any cars available. Reply, “No, but I could give you a phone number to call (note: there were no other customers in the store). I re- explained I was desperate and needed to drive to Houston immediately and asked if there was anything he could do to help. Reply, “No, but I can give you a numberer to call.“

UNBELIEVABLE. In my history of renting vehicles I have never experienced such poor conditions. These vehicles should be retired from the rental business ASAP. I first received their Nissan Rogue Sport after requesting a larger SUV. This was no larger than a Ford Focus car. My strollers couldn’t fit in the back without being torn completely apart and pieces stored on the floorboard in the front. This car was a nightmare to rent - grinding noise coming from the motor, no windshield fluid since pickup. I had to use water from my diaper bag just to clear the windshield. There have been several complaints over the Rogue for it halting to a stop in reverse when there’s nothing behind the car and this car did it several times. Nearly 30K miles on a rental? Service your vehicles! Upon many calls to the store to get a replacement vehicle I finally was told they’d bring me another vehicle and take the Rogue back. Another vehicle with 30K miles?! Great... I was given a Dodge Caravan that literally has spills down the sides of the dash. NOBODY cleans these cars? I can draw pictures in the caked dust on the rear seat of this vehicle. Take your business ANYWHERE else in Dallas. Seriously what a huge disappointment in not only one but TWO rentals. My vehicle isn’t finished with repairs but I’ll be taking this rental back IMMEDIATELY when my husband comes home from work and dealing with NO car because no car is better than risking my babies in such poorly cared for cars.

DO NOT RENT HERE!!! I used to think Enterprise was one of the best rental car places there were...until my most recent experience. When I arrived the cars were not clean - there was dog hair, there were old water bottles, etc etc. Fine, ok, I get it that people are busy. They cleaned one of the cars and I went on my way. I returned the car late one evening to the parking lot of the collision place where my own car was being repaired - I was told that was fine. They checked the car out there and said it looked good. I called in the morning to confirm that everything was fine, and Daniel, Enterprise employee, told me everything was fine. Then I start to receive notices in the mail about the damage to my vehicle. Again, I called Daniel - he said someone hit the car in the parking lot and since I was the last person to rent it, I was getting the notices. He told me to disregard. Now I have a bill sitting in front of me for the damages from Enterprise. On top of this, I was charged tolls for the day after I turned this car in. They sent me receipts that show the tolls being charged the next day. They still have not resolved this.

Enterprise openly discriminates against people with loads of cash and no credit cards. Made a reservation on Mother's day for a trip 2-weeks from then and adamantly asked the associate several times if they would accept my debit card. She confirmed 3x and now after Ubering from the airport, I'm Ubering back because no other location will accept a debit card. Never again Enterprise. I'll be sure to tell the 20+ people per week who ask for rental suggestions to not use Enterprise. REPLY: @owner, $48.11 for the cost of an Uber to your location, and another Uber back to the airport to rent from another rental car agency plus 3 hours billed at $75 per hour, comes to a total of $273.11. Please remit payment to my Venmo @audiohere, and I'll be glad to allow you to look into this further. This is the second time in 10-years Enterprise has done this. Maybe I'll give you guys another try in another 10-years but I doubt it.

Reserved a vehicle on my bill too account, arrived at the location and was informed by Ali that they did not have a vehicle for me and if I was to upgrade to a large SUV I would have to pay the difference. I stated I will not be paying for a upgrade when I i had a reservation for a Small car, additionally I am eligible for a free upgrade due to my platinum status. It took calls from the corporate office and 4 hours later for me receive my vehicle. The situation set of a avalanche of situations including soldiers being late for flights, etc. It became a logistical nightmare, I was promised points and compensation by the corporate office however to no avail nothing. Ali went on to say well ma'am if you cant afford it then I don't know what to tell you, the territory and district manager called and Ali became short with them as well.

The availability of Anything is appalling, and you're paying almost $100/day for the economy car. Make sure to bring some KY with you for how badly taking it at this place. Bring an extra credit card as well because they have an absurd policy that if something occurs on any end (theirs or the bank) and the card doesn't get accepted they will not even attempt to run it again for another 24 hrs. THIS location isn't open Saturday or Sunday and doesn't allow you to return keys through a Dropbox, so if you want to return the rental Early and Not spend an additional $200 Too bad, you're out of luck and out $200 plus tax and insurance. Go ANYWHERE else!! AVIS, Budget whatever

Benjamin “BEN”. Was such a jerk worse customer service ever! Tried his best not to help me with any of my needs I’ve advise you to drive to the next enterprise location if you want to be treated well and not like trash ! I’ll never go to the rude unprofessional location agin. If I could rate -0 I would, please find a new guy in charge before you guys lose anymore faithful customers “BEN” and the other black guys with braids were laughing extremely loud as if they were talking about the Customer that was Highly unsatisfied! This place seriously needs new management! GET BEN OUT OF THERE ! Enterprise would get a 10+ from me but ha! Forget about it insensitive donkey

Update: I guess the friendly staff is hit or miss. Unfortunately did not have the same experience when returning the vehicle. I was informed they no longer drop you off or pick you up due to COVID. However, they clearly were able to do it just weeks ago... They had a vehicle outfitted with plexiglass dividers, which made me feel very safe. One of the representatives today was helpful and patient, the other was rude and dismissive. Original Review: Great customer service! They will pick you up and everything is ready when you get there. Walk around the vehicle and you will be on your way! Very friendly staff. It helps if you call in advance.

Pésimo servicio , tuve que ir dos veces para que me dieran el carro, no lo tenía listo a la hora que yo hice la reserva para recoger y luego me dieron un carro que no era el que yo había elegido, yo viajaba ese mismo día así que no tuve opción y me lleve el carro y durante el camino el vidrio de enfrente se empañaba y no me dejaba ver con claridad el camino, tuve que parar varias veces a las gasolineras a limpiarlo y no se le quitaba hasta que tuve que comprar un líquido. Había tenido muy buenas experiencias con enterprise hasta este momento . El muchacho moreno deberia ser más atento para con los clientes .

I had a wonderful customer service experience here (even though I left empty handed). My insurance company made a reservation for me too soon. By the time I was able to pick up the car, this location didn't have anything available for me. The young lady working here was VERY helpful. She was by herself and swamped. Customers were calling and coming in like this was the only Enterprise in Dallas, but she remained professional and courteous. Even though she wasn't able to get me in a car, I felt she needed to be recognized in some way for trying to assist me today.

Being a loyal corporate frequent customer and dealt with several awesome branch managers here in the last few years. The new current new branch manager Mario is an unfriendly, arrogant person to deal with while the rest of old or new employees remain pleasant. Whatever I requested. Mario would deter them in anyway or if he did, he would make a big deal out of it. A warm welcome and some recognition will be great. This location is their training ground for promotion and it does not seem to that way any more. Updated my rating from 5 to 1 star.

Reserved the car online and arrived to pick it up. Only to find out that they do not have it available. We wanted economy but Ali suggested the truck (only thing available) Also be ready for 300$ credit deposit he tells you at the last minute of renting the vehicle. It was apparent if the the card declined we have to wait 24 hours for the card to be used. He was not informative and he lacked the customer service skills He had not so pleasant demeanor

Rented a car on 7/19 at 5: 30pm and returned on 7/20 in the drop box at another location at 5pm. They charged me for 2 days. Called to get it resolved. they promised to refund me. I have evidence of the email. They are yet to do so. Called customer service and they stated they did not see a refund process in place. Wow! Was advised to give 24hrs so that they can reach out to the branch. To think I was a former Employee and be treated this way!

Great experience. I reserved a car online and someone responded well within 24 hours. I was going to walk to the office, but due to the weather and distance, I realized that that was not a good idea. I called the office and explained the situation, they came to pick me up from my hotel within 30 minutes. Once in the office, the "walk-around" inspection, paperwork, and explanations were efficiently done. Overall, I would recommend this branch.

We had a terrible experience with this Enterprise location. They told my girlfriend they would pick her up at 8:00 am the next morning. The car never came. We tried calling several times with no answer. I had to take her to the location where the guy said the request did not get filed properly. We also did not have any cars available so we had to drive to the Addison location. We were both late for work that morning.

This is the 3rd week in a row that I've rented from this location. Between picking up and dropping off the vehicles, I've had four different employees help me. I've been amazed that each experience has been so consistently positive. Each person has been friendly, knowledgeable, patient, helpful and professional - completely different from most of my car rental experiences over the years with other companies.

Starting with staff, staff was courteous, very helpful. I booked a premium car, but this location was out of it which I did not expect because when i booked online, premium car was listed as available. I was provided with an option to wait or take standard SUV, since I was getting late so I took SUV. Goods: 1. Staff 2. Location Not so good: 1. Car choices and availability 2. Hours of operation

I've rented from this location and others recently. I've been without my personal vehicle for a few weeks now, so renting a vehicle has been a necessity. Cortez assisted me with my Enterprise Plus membership! I appreciate the customer service he provided. No one has taken the time to even mention the program. I would recommend this location. They are professional and courteous in my opinion.

Terrible service, rude staff. We were there for a confirmed reservation which they decided to give to someone else. We flow into to town and had to Uber to the branch. Only one person working a busy branch delivery and renting cars. Every client was mad and a girl walked from the back office and cursed at everyone. Don't go there they will disrespect you....

Received car I hour ahead of scheduled time, the car expected was not available so took one that was available. The car received registered very close to empty for fuel and was dirty, especially the windows & windshield. The gas cover release button was very difficult to find as it was a combo with the hood release by had no indicator(this was a Toyota).

I have rented from this place a couple of times. They are always courteous even when they are busy. They picked me up and made renting a car an easy experience. Tia was awesome and they have a young man that is hearing impaired working there, which shows diversity in the workplace. He helped me brush up on my sign language skills while I waited

Seldom do you find a car rental company whereby all the staff are determine to provide the ultimate customer service. Let me take this opportunity to applaud the staff along with Mr. Quentin Ross and Ms.Sheena Duran for an outstanding performance. I encourage you to continue in this endeavour to make this office the best Enterprise outlet Don

Wade has been such a pleasure to work with. Always going above and beyond for me. I've been renting from this enterprise for a few months now, and he's always made sure I've had a great experience. Although, I wish this location had more cars to choose from, Wade always makes sure I get the best of what he has on the lot. So thank you, Wade

Picking up the vehicle was fine however when I wanted to extend the contract I found out I would have to drop off at a different location as Dallas Galleria was not opened on the weekend. There was also no ability to drop off and leave the key in a lock box. This was such an inconvenience I will think twice before using Enterprise again.

Don't bother hiring a car anywhere else in Dallas. The team at this Enterprise branch are professional, courteous, and will go above and beyond to ensure that you have a positive and comfortable experience. Ask for Gabe -- he was so helpful! When I ran into a little bit of trouble, he made certain that I was taken care of.

I have been a Enterprise member for a few years now and I visit the Galleria location on Montfort Drive. Just recently I have had an issue with my rental and the Reps/Asst. Mgrs. there are exceptional about resolving issues without any debating. I love that and they seem to care if I am HAPPY :). Thanks Galleria Enterprise

I want to send a huge shout out to Mr. Mario and Ms. Tia! The are both extremely superb professional people. They make sure that I am taken care of every time I enter the Branch on Montfort! I think that they should both receive employee of the year awards!! As matter of fact the both need need corporate promotions!

I have rented from this location several times, and always had a good experience. They always move quickly in the office attending to each customer and keeping the line moving. When I return the vehicle, they have been generous on multiple occasions to give me a ride back to my place but I live close by.

Today I was *that* customer - rude, impatient, and completely oblivious to how rude and curt I was being until it was too late. But the staff here was great - they fixed my issue, were super polite, and really went above and beyond. So thank you, Enterprise staff! I will definitely rent from here again.

They are very friendly and quick. Professional attitude and reasonable rates. I have been renting with this store for a few years and always am satisfied!! Kuddos to the team .Its always new people but they all are great. Just don't like being pushed into buying your insurance!!!! Too high!!!!

There's an African American girl who works at this location. She is very mean to customers and doesn't give any respect, she makes fun of customers if they ask some discount. We are paying money to get car and you are not the one we owe . I am not going to this location because of this woman.

The gentlemen working at this location are excellent employees. From observations as well as being helped by multiple people I can tell they know their jobs well and perform their job well. Art was so thorough at his job that he saved me money and stress! Thank you for doing your job well!

Wonderful experience Sydney was very professional and friendly she helps me through out my whole rental period in fact they provide me drop off to my home after I turn in the vehicle management in this location is very nice I definitely recommend my family & friends thanks …

Crappy service, manager Westmoreland said he couldn't rent me a car till closer to 6, waited an hour and a half then he tells me that he can't rent me a car because I had a debit card and not credit. He could have told me that from the beginning so I didn't waste my time waiting on him.

Do not use this location-Manager Rayann was extremely rude and unprofessional during our interaction. The way she talked to me made me feel as if she was not willing to help. Rayann sounded to be tired and sleepy like she partied all night. Please hire professional agents!

Bad experience. They said free pick up and drop. They picked me up more than an hour late of my appointment and worse ....when I returned and asked for a drop they said they cannot. I requested that I can wait and my house is just a mile or 2 away. Still didn't even care!!

This was as close as I could get to the collision center I was working with. The closest could not service me on the date I needed. They made arrangements for me to drop off the car at the closest location. I was in and out of this location with my rental quickly.

After 2 cancelled reservations from other locations and calling around to several Enterprises to find an available car, Gabe made my day much better. He was very understanding, helpful and kind. I'll definitely return to this location for any future rentals.

I have used them 15+ times. Good place to rent a car(I do not have to go to an airport) Service is good, rates fair, cars are good and they will pick me up if I need to.They also provide other local places to return a car if it's late Sat. or Sunday.

TALK ABOUT GREAT CUSTOMER SERVICE! I've been successful in the customer service industry for over 40 years, so you can say I am as close to an expert as they come. And as good ol' fashioned, Texas bred customer service gets rarer and rarer,

I would just like to thank Marvin Danzy on his excellent customer service that young man made everything go smoothly today and I truly appreciate him for his awesome customer service…. And quick problem-solving thank you once again

Enjoyed the courtesy pick-up and drop-off which was quick and with friendly drivers. And because it was a direct-bill for a business trip, the process of check-in/check-out seemed even quicker. My new way to rent when on business!

The staff are super nice. They made sure that we had a 8 seater SUV on Thanksgiving holiday(I repeat Thanksgiving holiday). And it was the cheapest in a 20 mile radius. Love this place. There may be a long queue during rush hour.

This enterprise does not have many cars to choose from. That does not stop me from giving this location a 5 star rating, and it’s all thanks to Wade! He’s always been amazing and I really hope you all get your rental from him

I got a great deal on a car through an app I use for travel. The car was new and clean and people there were so kind and professional. I would recommend this place to someone else. Only thing is they're closed on Saturday.

The staff at 13239 Montfort Dr... these guys were outstanding. Superb customer service... thank you Cortez and Renee for making my first trip to Dallas memorable. I will definitely come here the next time I'm in the city

Had a very WONDERFUL experience at this location Daniel was Super Awesome he was pleasant easy to talk too and worked well with me to pick up and drop off. I will definitely be coming here again. Thank you

They've been exceptionally understanding with my needs and were kind enough to provide an upgrade when the car style I requested was not available. Very friendly employees and quick rental pickup!

This location is super clean and friendly and helpful. Had to spend some time here while waiting for a family member before renting a car and Rene got me coffee and was really great to chat with

Sean at the Dallas (Preston) office is an awesome Enterprise representative. We are satisfied with our rental of a GMC Acadia in every way. Clean car and good, courteous service. Thank you Sean!

They had no cars available to rent when I got here. Yet when I made my reservation over the phone I was advised of something completely different and had to take the last car they had available.

Called 8 places and no one had. One to rent, then 800 # sent us an hour away said they had one and got up there and they had NOTHING! Waiste of time money and trip. Was very unsatisfied!!

Great support staff, friendly and on top of everything. Car was ready and it was a great trip all all around. Thanks to the crew at the Galleria, 635 and Montfort location.

Manager is always wonderful to work with. He is very personable and accommodating. We will absolutely continue to do business with this Enterprise location.

customer service was the best at that Enterprise location, fast in and out service, the staff was great and funny..... i will be back soon guys!!!!

I was in and out in 10 minutes. Sean is the BEST, he was very nice and professional. Sean went over and beyond for me. I love this location!

Very friendly personel. They also had a car to rent even without reservation. It is one of the shops in the row so don't overlook it. ;-)

Great service. Prices might be a bit expensive. But if you like good service and problem free rental - then I recommend.

This is the worst location in all of Dallas. I am a frequent corporate traveler and have rented from multiple locations.

it was a lovely experience. They were courteous considering the time of year. Would definitely rent a car there again.

The staff is great at this location. Had the vehicle there waiting for me, return was very easy, again very friendly.

Excellent service by the Dallas team. The team went out of its way to make my rental experience positive. Thanks!

The staff is exceptional, friendly, knowledgeable, courteous, kind, and genuinely care about their customers!!!

Highly recommend this Enterprise location. The entire are always professional and helpful! Customer service #1

Mustafa was a great help and assistance with my insurance rental. Best customer service from enterprise

Marvin was very informative. He went above and beyond to help me secure a vehicle after my accident.

The staff are very professional and courteous and do a wonderful job. Keep up the awesome work!!

This is my favorite place to rent a car. Very professional People, Great service, and friendly.

Very low quality of service. I don't normally encounter such apathy with a car rental company.

Customer service is terrible at this office. Vehicle unclean and extremely musty smelling.

I have rented here, so far so good great customer service. The manager is excellent,

Fast pick up and drop off. Great customer service. Very quick process in and out.

Outstanding service & super friendly staff! I will rent again from this location!

Always easy to work with and no hassle. Makes it all worth while.

One woman AA employee always give you hard time and others dont.

Worst service ever, the rented my reserved car to someone else

Was told twice they did not have a car for my reservation.

Renting from Enterprise is always a great experience

Ali was extremely friendly and kind to us!!!!

excellent customer service long time customer

Extremely fast, what ever it takes attitude.

So far so good we will see when I return it

They did a great job and had good attitude.

quick & easy rental process, will be back!

Was awesome they have a great service thx

I love Tia she is amazing and beautiful.

Quick In and out service car was clean.

Reserved a car and didn’t have anything

Worst enterprise location in dallas.

Friendly staff and quick service.

Excellent service Great attitude

Nice location and fast thank you

Got me and out no problems!!!

Didn't try hard to up sell.

Great place great service!

Watch for hidden charges

Nice people there.

Coolest guys ever

Great place

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