I am very impressed with service at this location. I requested if a specific car make was available because I am trying to figure out which car to purchase. The staff went out of their way to help me and even had a car brought in from a nearby location because this one didn't have any of the makes I requested. I believe the person helping me was Dino. The return was also incredibly fast. I was worried it would take long becuase I had to get to work but it actually took less than 5 minutes! I was very happy with the whole experience.

This location has some of the most professional people that I’ve ever met at a enterprise location. Miguel the assistant manager was very accommodating to my needs. Adam was my direct contact and he goes above and beyond to make sure I got the right cars during my 7 days rental. I was able to change my car on the last day and allowed to drop it off at the airport. I highly recommend these guys if you’re in downtown LA.

Hector and Justin were amazingly accommodating and helpful after Enterprise (another location) cancelled my reservation due to unavailability of cars. Hector was kind, and understanding and got me just the kind of rental I needed for my trip. The location was clean and professional. I had a great experience renting from them and will likely return to the downtown LA location the next time I need a rental.

My experience was outstanding. They've an incredible enterprise associate named Adam. He thought of everything i forgot to consider on my last minute booking. He got me into a hybrid car for a small upcharge, which ended up saving me ton$ on gas with my drive to San Diego & back. Entire process was quick, professional, & easy. 24 hrs, in & out, perfect job. A breeze.

This enterprise is by far the worst I've ever dealt with, even as a member. Every vehicle they provide has some sort of defect, whether it's body damage or engine issues. In addition, the customer service was disappointing. Even after speaking with the branch manager, I received no improvement in the level of service I received.

Best Enterprise ever! Manny and Carla have revived the lost art of Customer Service. They go out of their way to make sure you’re satisfied. A little goes a long way and they get it. They put customers first, unlike so many other businesses nowadays. I’ll definitely be back!

Great customer service. But a Chevy spark was the only car available and it needed windshield wipers an oil change and turning on the A/C filled the car with the smell of cigarette. Unsafe drive in the rain…

Amazing customer service with the morning crew! Car drop off took just a couple of minutes and they helped me get to a meeting I was running late for. Super helpful!

Great experience for my first car rental. Easy pick up and drop off. Good price and no hidden fees. Definitely recommend!

Good experience. Crews were cery kind, and the process was so fast. I was very satisfied.