This place is TERRIBLE! Fraudulent things are happening here and no one seems to be handling or taking responsibility for it. The manager Phil and their employees all treat the customer as if we are hoodlums. I was referred to this location by MZ Collision Auto Repair a lady name Alexandra at MZ told me that I should go here because they'll treat me right (HUGE MISTAKE) I was promised a rental car that was supposed to be paid by the auto repair just to come to find out 3months later that I was billed an excessive amount for the rental and to make things worst they added things to my rental that I never requested and made it seem as if I did. At first, I received a summary of my bill and at 1st glance seem ok and 3 months later I received another summery and this rental agreement was completely different. I honestly believe these rental places are all in it with the auto repair shop’s to get you for your hard-earned money it's so unfortunate because you can't even trust well-known car rental places anymore. Shame on you guys. You can't trust anything they say and please make sure you read and of agreement before signing and as a suggestion id take a picture or request a copy of anything you sign before leaving if not you will be sorry.

The worst rent-a-car company branch ever. I reserved Suburban for 7 people about 2 months ago and they called me 3 days before the travel date and says "We don't have the car you reserved. We can give you Tahoe instead" So I said "I need 7 seats and spacious trunk for family trip but Tahoe has very small trunk so I need the Suburban how come you guys doesn't have it even though I reserved it about 2 months ago?" and they said "We said Suburban or SIMILAR car" She thinks Suburban and Tahoe are similar??? Sizes are way different. Even price was different when I reserve it. So I told her about the price then she said "It was different prices but now it's same. If you don't want Tahoe, just cancel it " What the hell??? and also I heard "Oh GOSH". I cancelled the car from Enterprise and I got Ford Expedition from H.E.R.T.Z. and I paid DOUBLE. Thanks a lot Enterprise. I love you. I don't think Enterprise is not teaching their employees about CUSTOMER SERVICE. Our family loves travel so we uses rental car at least 8 times a year because we need big car for it. I will never use enterprise again in my life. Plus, I will write this on all the review websites and apps.

Very disappointed in customer service. I had my car stolen from my hotel at 1 am on a Saturday. I live in NV and car was stolen in Los Angeles. So I have luggage, my 2 girls 13 and 10 with me. Discover car stolen at 10am. Once my insurance setup the rental with enterprise at 11 my wait began. At 1230 I tried to call the location since no one had contacted me yet(was previously busy with police report) only to find put the location closed at 12! I got through to general customer service. Explained the situation. The woman asked me how long I planned to have the vehicle at least 3 times. I had to keep explaining my car has been stolen I have no idea. Unfortunately there is a car shortage and only one location was open until 2pm. They only had a luxury sports car and a cargo van. She proceed to tell me well sorry there is nothing we can do to help, you'll have to wait until Monday! That's it, no try going to the airport see if anything is available. Nothing!! Just well you're stranded until Monday have a good weekend.

Ok so the company as a whole needs to be more efficient with their online booking process and execution. That said, this location is spot on with customer service and the overall car renting process. I have been there twice, both of which I made a reservation online only to have it not available at the location (I mean why have a reservation process where you pick the location???) Anyway, that was almost moot anyway based on talking with the reps and getting what actually fit my individual needs better that what I reserved. They were courteous, personable and genuinely helpful (a quality often forgotten by companies these days...) Anything even remotely negative was resolved and more than made better. The whole team, management, associates, runners, etc., all stellar! Hate to know what their interview process is like to have such solidly well trained, efficient, well mannered employees. It' can't be luck... Other companies should take a queue from this office...

I have been living in KTown for almost 3 years (with no car), and previously rented from an Enterprise in Glendale since they offer after-hours drop offs. I rented a car from here in KTown for the Holidays because I didn't need to use the after-hours drop off, but after my experience here, I won't be going to Glendale anymore. My main point of contact was Andy, who delivered exceptional customer service from start to finish, but really everyone on the team helped me out in one way or another on the day I picked up the rental. I needed to make an adjustment to the drivers allowed to drive my rental, and someone there made that process very easy for me even after I left the facility. They both went above and beyond for me and took a lot of stress off during the Holidays, plus this location is central to much of the KTown area. While I don't rent cars more than once or twice a year, this specific Enterprise has earned my business as long as I'm here!

Called ahead to see if they had a specific car (11:45am on 8/12/15). The woman (Lisa, maybe?) said they typically do but she can't guarantee it. I informed her I was calling around, and only about five minutes away, and if they had one I'd come pick it up now. She said she could only tell me what class they have, not the cars. I said I appreciated that they don't reserve specific cars, but that I just want to know if they have it right now in stock - knowing they can't promise it will still be there in five minutes. She refused to tell me if they had the car in stock. She simply wouldn't answer the question. How hard is a yes or no about even having one at all? It sounded like she just didn't want to get up and check. I'll rent elsewhere.

I have been a long time Enterprise customer and this is the WORSE exotic car rental experience. Paying a premium price specially during these unprecedented times to keep your family safe and comfortable should get a deserving customer service and good condition vehicle. The vehicle is not prep to go and with alot of problems. From smelly odor from the a/c, liquid discharge from a/c vents unvacuum floor carpets, visor stains and software updates to name a few. This branch should up their game if they want repeating HAPPY customers. The shortcomings of others does not reflect the mission and vision of the company. These need to be address by corporate management accordingly.

I'm super late but Kyle really took care of me. I called 3 or 4 locations for car availability. I was ss back and forth. Kyle was honest with me and said "right now, there is very limited or no availability of small cars". I typically drive a honda fit, which was at the shop. I unexpectedly received a call the next day and it was Kyle, who had remained on the look out for me. I truly felt taken care of. I've never received so much amazing customer service throughout my entire experience with any car rental company. He was personable, down to earth, and genuine. He seemed cery knowledgeable, engaged, and proud in his work. Truly appreciate you, Kyle. Thank you!

The worst service I have ever had in my life. I don't even wanna give them a single star. Both managers are not professional, they don't know what they are doing. All employees are so rude and not helpful. Will send details to Customer service department. I seriously recommend people who are looking at this review to try other location or other car rental companies. There are lots of rental companies in LA. TERRIBLE. I wonder why they don't quit this job even thou they don't have any passion or job commitment. I would never go back, and I will post this every travel website as many as possible so people don't put themselves into trouble.

I am a long term renter from Enterprise Rent-A-Car, and I keep coming back, because they seem to really care about their customers. Their service has always been very good. The few times, I had a problem, the representatives, made an effort to make me feel better, about the company, by discounting some of the rental fee. Not much, but the offer, and the sincerity of the offer, made me feel good, made me feel that I mattered. I am renting tomorrow and next week, and the thought of dealing with any other company, makes me anxious. Thanks to the employees and the company itself.

Although there was a very long line when i came, the service is very friendly and they are not rude at all despite them being stressed about having too many customers to attend to. Other places, they will give you attitude when they are already stressed from handling too many people. This place tries to accommodate your needs by providing you with a different vehicle when the one you rented isn't available and for no additional cost as well. Simply no issues with renting from this place or from these guys. They are very professional and easy to return vehicle.

I've been renting from Enterprise for many year and I'm amazed at how they keep getting better. Not that they were bad before but when companies grow some have shifted focus to bottom line and lost sight of customer relations. I applaud Enterprise for the continued excellent service, from flexible reservations, to the excellent staff that greeted me with a smile, made me feel secure wearing a mask, and always welcome me and pay attention to my needs and not the bottom line. Thank you. (If not obvious, YES I HIGHLY RECOMMEND! ;)

Enterprise on 4550 Beverly Blvd. the staff have excellent customer service. The smile the staff have on their faces even when the lobby is full of people waiting to rent a vehicle they always take the time out to say "we will be with shortly" and then when they are ready to help you they apologize for the wait. This awesome because these days people be in a hurry and forget to be cordial to each other. Want to thank R.J., Erica, Davis, Artis for always meeting and greeting me with respect and courtesy.

Customer service as usual is really good, Julian helped me with the car, the problem was that all of the cars he had available was not cleaned at all, and others were with really bad tires. This is the second time that I experienced this problem during this Year. At the end I just took one car because I was getting late to work,which I had to cleaned myself, and after driving it for a day the brakes started making noise (bad brakes) This was not a good experience.

I rent a car from here to family road trip because my mom and brother visited me from Korea. I had an amazing experience with Enterprise. My main contact person was Andy and he literally took care about everything. He was so polite to my mom (who cannot speaks English,) and I really appreciate it. When I contact to enterprise to ask something, they immediately response. This is my first time to rent a car and I will use this company forever. Thank you, guys!!

The service reps at this locations are always nice. Most of the time they always try to make sure that I'm happy with the vehicle I'm renting. The only thing I don't like is that they switch their employees around too much as a company in whole. It may be 3 months and when I go back there always seem to be somebody new until the whole office has all new people. It's nice to be able to build a rapport with the reps, but can't due to the constant changing.

These guys deserve more than five stars; I've had a lot of car trouble over the past year and have probably been here four times and have had only amazing experiences. They've accommodated every request and go out of their way to save me time and money. I can't recommend them highly enough and will be a loyal customer as long as I live in LA. Props to Chase at the front desk who's always kind, patient, and helpful when I come in. Thank you Enterprise!

Be very careful when rent a car here, even if you make a reservation in advance. After waiting almost an hour, the associate informed me that they did not have the car I had requested - ok upgrade? - well the upgrade was dirty, smelled like smoke and used twice as much fuel. I tried reaching out to the manager, but he would not return by phone calls or emails. This is very unfortunate. I've had really good experiences with Enterprise in the past.

The guys were nice in the process, but unfortunately had to deal a horrible smell of weed. The date for the pick up wasn’t able to caught it right away because they had just cleaned the car, but the next day first thing in the morning which is when I had to drive. As soon as I open the door the smell was so strong, what upset me was the fact that I couldn’t go back and exchange it because I was scheduled to be at a certain time in San Francisco.

Came in to get a car that the insurance company was going to pay for and they didn't have anything and told me to make a reservation for Monday. I come in on Monday and the only car they had was a pickup truck. And they said they could give it to me at the insurance company price because they were not using it. What is the point of making a reservation when cars are not even available? I went to the hillHurst location and got a vehicle there.

a bad experience with the employee named George - it's funny that such a person says they don't speak Spanish. a perfect idiot. I had to pay Uber to get back to my house without renting the car ... this person is not the right person to deal with clients. you don't give solutions ... just a bad reputation for the company, bad customer service ... .... you are really a shame george for your company using that position and bad attitude

Decent selection of mostly brand new cars (life hack: don't rent anything you wouldn't own yourself, e.g. Nissan, GM, Dodge-Chrysler-Jeep etc.). The employees are professional and friendly. Rates are decent, but if you have AAA, have them make a reservation for you; you might get a pretty good discount. If your auto insurance doesn't have full coverage, the $16 (minimum) for the bumper-to-bumper coverage is worth it.

didn't have any cars, even though I had a reservation. shuttled us to a different location. Didn't have the car we reserved at that one either. tried to get us to take a suburban. we were about to take a road trip up the coast. no thanks. terrible. luckily when we returned the car in Seattle, the service was much better. the entire ordeal of picking up or car took almost 2 hours.

I called customer service and was offered the Labor Day weekend special for only $86 with 300 miles credit. When i got to the Beverly office, i ended paying $102. I would like to request that next time to explain better to your customers the special offers and elaborate options so that customers like me won't be surprised by the difference in cost when we come in to your office.

Tanya at the front desk is fantastic! I was returning my car to this location on a very busy holiday weekend day. She had a line of many customers and was respectful and solution oriented with everyone she helped. It gave me a renewed faith in this company since I've had negative experiences with Enterprise in the midwest in the past. This location is lucky to have you, Tanya!

Recently rented from here and had a great experience. Although the wait to pick up a car may be a little bit longer than usual, this is all for safety measures around COVID, so I didn't mind at all. All employees wear masks, and you wait outside to begin your check in process. I feel very safe renting from this location which is very important to me during this time.

this business it turn around and lost thier service. I ask them to pick me up they refuse either I ask why he dmsaid the Manger is said we don't have to give ride to our customers anymore . I understand it is not the person who helped me to do get the car but manager is being a selfish person make me walk 2 miles on hot sun to go pick my rental . Shane on them.

Virginia at Wilshire Santa Monica and Moe at Beverly Blvd LA locations were both exceptional at making our rental and return a breeze, and also making sure that our debit hold was immediately returned to us. I will definitely rent from Enterprise again because of their exceptional top notch service and because of their “we want to help you out” attitude. Bruce

Good place and staff. Sam who helped us is super awesome! He helped us each time with patience even when being alone to take care of all the customer. Kind of Zen guy who respects wishes and views on the cars and will accommodate you to the best of his possibility. It's a good team on the parking lot. Strongly advise the Saturday Team, Sam thank you!!!

Customer Service is amazing here! Staff is not only good looking but always smiling. Customers are helped promptly or as fast as possible. I have heard staff add perks to the deals on rentals if they've experienced any inconveniences (so that's nice). I have always had good experiences at this location and highly recommend doing business here. :)

Sam took care of us. Great service. Fast too I was amazed by how patient Sam was. He let me look at my options and chose between multiple cars in the category I booked. He's a great guy that will listen to your concerns. The cars are good and there's choice even at pick time. Thank you Enterprise and specially Sam for the awesome service!!

If I could leave zero stars I would.. I reserved specifically a convertible mustang 2 weeks ahead of time for the 4th of July weekend... I even spoke to a representative named Christian the day before I had planned to pick it up and he assured me they had it.. I get there to pick up and they don't have it. Pure waste of my time!

The Hancock location is the best location that I've used with you guys. The crew there is incredibly nice and straightforward with all the requirements and rentals. They get you into an impressively clean car and on the road in no time even with a line of people. The only enterprise I rent from in LA!! Thanks guys!!!!

Yas made my experience great renting a car ,the whole team at this location is great and deserves a raise in my opinion dealing with a million customers a day ; I rented the car for a few days not knowing when I’d return it , they made the process easy and comfortable for me . I will definitely be back … - Theo Jones

Everyone at this branch went above and beyond as they offered excellent service. Tanya made check-in easy and efficient. Janelle was helpful in making sure I had the right car. When I returned the car, Karen couldn't be more helpful and Cam was very professional and friendly as he gave me a ride back home.

A car rental place with actual customer service! I've had some bad experiences with other rental companies lately, but Enterprise was easy and efficient every step of the way. Everyone who works there was competent and quickly got me in my car, which was in good condition and worked well the whole time.

I went to enterprise located at 4550 Beverly Blvd. I am very satisfied and thankfully for all the attention i got. To my knowledge it is the best office i visited. Robert one if the employees make sure to give me the car i need it. I recommended to everyone that needs emergency transportation. Thank you

First I went to Avis to rent but the service on that day was not good so i went to next car rental that was the closest and that was Enterprise.Met a young man call Philip.He was refreshment to my day after my experience with Avis. Thanks again Philip,will rent again and recommend you to friends.

The room was large, spacious and clean and an easy 10 minute drive to nearly everything in Santa Fe. The breakfast each morning was wonderful and calm and the exercise room had everything needed. I stayed for 4 nights and I would highly recommend this hotel to anyone staying in Santa Fe.

Andrea is an angel sent from above. I'm sitting outside waiting for my ride and I see she is STILL there (30 minutes after close) helping the patrons that got there before noon. She handled my dropoff so quickly and kindly. This location and Vine street have wonderful customer service!!

Yaz helped me return the vehicle my mother rented without any drama. The crew in the parking lot and in the office are all top notch professionals. I have come here several times for my car rental needs since the Pandemic and have nothing but great service and reliable clean cars.

This location is always so great. The people here are so inviting and I was in and out in a flash. Returning the car was all too easy as well. My favorite part is that I’m a few blocks away and can walk over with no issues. Thank you to the team for your amazing customer service!

In these covid times, it helps when businesses make life a little easier. This enterprise location is One of the best and easiest to rent from. Customer service is on point. Employees give Customers VIP treatment. employees at this location are professional and friendly.

My go-to place for renting a car. Went there are first because it was close, convenient. Now I go because the service is so great. Always eager to help me find a car that really works for me and making sure my needs are met. The employees here are fantastic

The customer service at this location was horrible. I was planning on picking up my rental vehicle and continue with my vacation until Randy went out of his way to make my pickup experience awful. I would not recommend this Enterprise location to anyone.

Excellent customer service. They walked me through every step quickly and professionally. Answered every question I had and spoke to me about options I didn’t know I had. This location is one of the very best. I will definitely rent from them again.

I rented a car from this location and had a pleasant experience. They are very professional and friendly. Had no problems when I had to extend my days. The prices are excellent as well. No complaints at all. Thank you for all your help Yas!!.

The guys at enterprise Hancock Park are amazing. They were very friendly and nice to me. The car didn’t smell and it was very clean. It is the second time I rent with them and I am very satisfied with the service they provide.

The staff here are very courteous, very quick to respond to your every need. I'd like to thank them for helping me out choose my options to getting me a car that I can comfortably drive in. Thanks again Beverly Enterprise!

Amazing customer service. I was running late to return the rental and one of the guy's there waited for me and that was so sweet of him. I think his name was christian, I might be wrong. Anyways, I love enterprise.

Rented a SUV for the weekend to see my family in AZ. I was upgraded to the next level for $7.00 per day was totally worth it. Stopped by early to drop it off and it was easy to do. Thanks for the experience.

Friendly service but they didn't have the BMW 5 series that I had booked online a week in advance on the Enterprise website. Ended up with another car that was less comparable, Infiniti Q50.

Everytime i come in to enterprise rent-a-car they take really good care of me and there customer service speaks for itself. 5 stars. Only company that I use for rentals. Thank u

We're going to see Brooks and Dunn and Reba in Vegas on December 4th and we decided to book our vehicle. Enterprise is and will always be our go to for vehicle rentals!

It was very easy to check in and very easy to drop off. They were very nice. I got a great car. Very friendly. I would patronize this business again.

So easy and convenient every single time. It’s unfortunate that I’ve been here too many times but it’s the only location I feel comfortable going to.

Very nice workers and great customer service. Always feel like family when I came to them for any questions, or concerns. Really nice establishment.

Very good service. Even though I return the car late, they were very understanding. Whenever I call them for confirmation, they are always polite.

They made everything so easy for me and were very helpful especially Abraham who was able to go above and beyond for me and my family.

Great experience with Yas! Super clean car and he even let me borrow a phone holder for the car! I will most definitely be back.

My experience with my rental was great. The customer service was exceptional and I will be using this company again.

I was over charged on my debit card was ran for over the amount that was told to me .I feel lied to and betrayed.

I showed up right at closing they even picked me up, got me into a much needed car. thank you you guys rock

Fast and friendly service! Abraham great help! They actually had cars available when we booked last minute!

I had a wonderful experience from check-in to returning the car. Definitely will rent again.

Thanks Abraham & Andy ! You guys were so kind. I will visit next trip again.

Friendly atmosphere. Swift service. Isaiah is the best.

Very cheaper cars, nice service better to U Haul

Amazing staff and customer service!