We ordered a large suv the night before but when we were there they told us the car we ordered was not available anymore. Large suv drivers also need to be above 25 and a credit card holder but they did not clarify on their website. How ridiculous. Do not rent with enterprise unless you have a plan B

Staff was always helpful, Marianne(i believe that was her name) at this location is amazing. And went way above and beyond to make sure I was happy she was very pleasant and friendly every step of the way. Despite the unusual series of events that clearly caused much more work for her and her staff.

I really don't recommend this location. They don't properly inspect the rental cars that come and go from their lot so when I got my car it already had damage that they tried to blame me for. It took multiple phone calls for them to finally

they NEVER answer their phone, they called and left me messages asking me to call them back and every time I tried I was not able to get ahold of them, I had to GET AN UBER ALL THE WAY THERE just to speak to someone only for them to tell me

Rent at another location if getting the car you reserved or getting out quickly matters to you. I've rented at the PB location of enterprise 3 times over the past year (if I have a long trip, I rent a car). Zero times have they provided me

This was a Great experience all together! It was so convenient...with a friendly staff member picking me up on day 1 and dropping me back off on the last day at my hotel. The front desk/manager also was friendly and gave great service. The

Very efficient and helpful staff. If given the option DO NOT rent the Tesla they have as they have absolutely no way of charging it while it's rented. You will be tempted if you're a Tesla owner to rent their model 3, but the car cannot be

I always get treated like badly here. I was the first person to check in today but 4 people got helped before me. After Melissa took my information, she decided that I could wait and she should start 2 returns, 1 check out, and 1 extension

I had a great experience at this location thanks to Rio, Eveen (V), and Steve! They were all extremely friendly, professional, and timely in setting me up with my rental car and went above and beyond to make sure I was comfortable with the

The service here is always super slow and they treat you like it’s a problem to help you when you come in. I’ve been here multiple times and paid with a “Tap to Pay” option, but now the company says they can’t don’t that anymore, and they

Reserved a vehicle with a rep and was told we would be able to drop off Sunday. Flew to San Diego and paid for an Uber to get here only to be told after arriving that we could not do what the rep said and would only be allowed to drop off

This is a long overdue review. I have been going to the Garnet Enterprise as long as it has been open as I live close by and need to rent a car due to my own vehicle repairs. Every single associate who has helped me has been courteous and

Was booked a rental through USAA after another driver with that insurance rear ended me. The rental car was vandalized and I/my insurance was responsible for the damages, despite booking through an insurance company. After being charged

Terrible Experience. We would like and requested a mid-sized or small SUV or a car of any size. They put us in a Chevy Suburban. Only car available. We have tried to schedule and reserve something smaller multiple times and when we show

I had an unpleasant experience picking up my rental car from the Las Vegas Enterprise. They were very rude and uneducated on their vehicles. Upon dropping my car off at this San Diego location, it was instantly better. I was greeted by

The car, the 'only' car available leaves a lot to be desired. We reserved a 'Standard' size and we were given a red Hyundai Elantra. Why does a rental car co buy red cars?! The car wasn't wiped off, spots on all windows and bird poo on

I had a wonderful experience with this location. They picked me up from caliber collision right on time, got me into a car within 10 minutes, and were always in the know on the status of my car being fixed. Car was fabulous, and return

I had a great experience at Enterprise on Garnet Ave San Diego. Marianna checked me in upon arrival and was AWESOME! She was professional and very friendly and responsive. A day or two into my trip I got a message asking how everything

I have rented from this PB location over 20+ times in the past 2 years for work and vacation. I love the manager Marianna (I know I spelled it wrong,sorry) but she is absolutely excellent at operating this location. I have experienced

As a HR Professional and Customer Experience trainer, (Nelson Consulting and Training) I appreciate the attitude and effectiveness of the staff and management of Enterprise Rent-A-Car. The most important qualities of caring,

Rented car online without incident. Per Enterprise protocol called 24h in advance for free pickup service from my home. Vehicle rental perfect for my needs. Received courtesy text from manager day one

Totally screw customers with no drop off on Sunday. Driven by money and not customers. Outsourced reservations so service gone to hell since pandemic. Pick a different car rental company.

Amazing customer service. Thanks to Dave and Jake, those guys were super friendly and got my rental set up quick and easy. Wish more places provided this level of customer service!

They left me stranded with no car .. when I came to pick up the booked car .. Eason given : they were expecting by a delivery yesterday.. and it did not arrive !

Had reservation and confirmation and contract for 7 days, car return on July 4th. Good luck I did not have to fly out on the 4th because the station was closed

Everybody is very nice and friendly. They help you get checked in and out as quickly as possible. I miss my Tesla …

We rented a Toyota RAV4. It was in excellent condition. Checkin and checkout were smooth. Overall, a great experience.

Friendly sales people and nice clean cars to rent. They get really busy though and I had to wait a lot.

--- Updated Review --- I'm updating my original review but keeping it here archived. Enterprise

Rio was awesome and very helpful. The whole crew did a great job from start to finish