Google should have negative points options considering zero is neutral!!!! If anyone like to become a spiderman, pick the car from here and you'll be one soon...Jokes apart.. First off all, the guy who is a manager there I guess, don't like the customers who are booking in a discounted rate ( I think he dislike the word discount and suspect that he never and not gonna use any discount in his life time). I believe discount doesn't mean free but a agreement to have mutual benefits between companies. If anyone booked on discounted rates you should not expect the variant what has been booked, except ready to pay more for the same variant. Nothing but a scam. If you made up your mind to pay more as you have planned your trip already, you should not expect the vehicle to be clean and disinfected. Since most of the person's received both of their covid jabs, these guys decided that hygeine is not part of their job. If you give up the hygiene you should understand that insects also rented your car and you will have to adjust with them. If you ask them to clean stating that you spotted more insects, these guys will definitely do within 4-5 mins. Not the car wash, it's the eye wash. I spotted some spiders but only one gave a pose for my photo click. Finally if you could not continue with insects just coz you have kids in the car and decided to return the vehicle, you are so welcomed with the statement "Don't rent with us anymore with a (rude) face and tone". Note: This is my first rental with this branch and a very worst experience. I generally don't like to write negative reviews but this incident enforced me to write a review here. I assume Enterprise is not hearing out these review comments otherwise the attitude of the person would have been changed earlier itself as I could see lot of review comments about him for more than a year. Enterprise you are rocking and losing out your standards!!!

I am a loyal Enterprise customer since 2014. I have a business card with them. I have rented a vehicle from this location. I have returned the vehicle after 2 hours, but the office was close by that time. They charged me 3 days. I am not a new customer of Enterprise. I have returned many vehicles after hours. If this is the new policy of Enterprise....Well, Enterprise has lost a customer. There are other many car rentals near by. —- I sent the email as per Enterprise mentioned here. A guy from the location called me and started yielding at me that I knew about their policy, still I made the complain! Well, that’s the location policy and still that’s how the business is running! Also he started lecturing me I should have rented from the airport location….He shouted over me in last two years when I rented from Enterprise and returned on the weekend after hours! I have already paid and never asked for payback. First time very poor customer service from Enterprise. You still remain bad review.

Can’t emphasize the amount of trouble we landed up in this particular outlet. We booked in advance and it was our first time renting out a car in canada as tourists. We were initially told about a sedan and they started the paperwork. But somehow the manager of this particular outlet suddenly felt it was a good day to ruin some new tourists plan and she came and changed our car to a RAM. As drivers with IDP, we repeatedly asked the executive to change the vehicle to something smaller. We could see the executive was wanting to help for us but the manager didn’t even pay any attention to our heed and didn’t give a damn. She even didn’t want to communicate with us. Somehow the other executives were good enough to understand our situation and they redirected us to a another outlet location of enterprise. Let me reiterate we were visitors in this place and we had booked the vehicle a week prior. The sudden bigotry was very uncalled for and made us feel uncomfortable.

Troublesome. I booked an Enterprise car rental online through the CAA portal, to get the CAA discount. The online interface doesn't allow you to select any custom pick-up location, only Enterprise locations and a few other places such as mechanic shops. I phoned into this 777 Dundas location to get the pick-up location updated to a certain shop that's not on the list. The 777 Dundas rep said they couldn't update it because I booked through CAA, and I had to do it online. I checked online again and you CANNOT pick any custom location, you can only pick from their list! After that, I used the website to move my reservation to the 265 Enfield location. I called into that location, and within seconds they had accepted and entered my custom pick-up location without a hitch! I do not know what is the problem of the 777 Dundas location, but I won't be going back. I'll be visiting the friendly and helpful people at 265 Enfield.

i have rented a chrysler T&C minivan from enterprise between OCT 23 to 26, 2015 from the woodchester location.I wanted to rent from the dundas location but they seem to be always booked out. Not only the booking over the phone was easy, the staffs at the woodchester location was very friendly, they even allowed me to return the car to the 777 dundas location which is literally across the street from my home with no charge, hassle free. they even dropped me off across the street which saved me 10mins of walk in a cold windy evening. adding to their helpful pick up and drop off service, their range of selections such as the pick up trucks are beyond fascinating. the price was very competitive at 47.99/day for such a van and unlimited mileage. I am now made a repeating customer, just booked their weekend specials for upcoming weekend. wish my experience with you guys stays good.

This review is for enterprise car rental at 777 Dundas St West in Mississauga. I came in this afternoon to rent a car which was prearranged by my insurance company. I received a very poor service by branch manager Fahad Khan. He didn’t have the car size that was reserved for me. Instead, he was insisting that I take a different car. I asked him to check a different location and he said that I would wait all day and then laughed with his colleague. Very unprofessional on his part. The place looked very empty, there were no customers. That is unfortunate on their part, that’s a loss of one month long rental. Later that day I went to Hertz and they immediately provided me with world class customer service. Sincerely, Dissatisfied former customer

If only I could give "ZERO" Stars, I would!!! I was not very impressed by any means. When I went to pick up the car, which I had booked two weeks prior. When I arrived, they were going to have to cancel my reservation, because the keys were in the safe, and they couldn't get the safe open. They finally found me a vehicle, but two other customers arrived, & they were canceled. When I received the vehicle, it had not been cleaned outside or inside, indicating to me that nothing in the vehicle had even been disinfected, when it is supposed to be, due to the COVID-19 issues. Also the vehicle had only a quarter tank of gas in it. They are not very organized at all. Will definitely think twice before I order from there again.

Horrible Customer Service!!! I only went to enterprise because my Insurance Company referred me to them, my insurance company covered the cost of the rental, however a hold was still put on my credit card, I called my Company they said that all Enterprise has to do is call them quickly and remove the hold, when I called this location to have that done he quickly shut me down and was not willing to help...I returned my car Monday Morning and am still out $100. I will never come here again and also told my Insurance Company (who I work for as well) about the poor service... hopefully they can find a better company in the future to deal with...

So I called for information about a rental and talked to someone named Tim or Tom? Whoever it was, was very rude and unhelpful. The website said the rental was $19.95/day but I was then told $42 plus a fee for being under 25 which I understand. Last time I rented from them though that fee was waved. The person also told me they didn't have any cars and didn't know when they would get some back but tried to make me book anyway. I've rented with enterprise for 4 months straight before but with the small issues I had then and now this I will have to reconsider who I chose to rent with. Disappointing.

First off, I had a positive experience with the employees working on the Saturday I picked up my car. They were helpful and the vehicle was as advertised. I had to do an after hour dropoff and refueled to the level the vehicle was at when I picked it up. I received a call to say I would have an additional fee as I left the vehicle with a quarter tank instead of a half tank. My advice is take a photo of the dash - before and after. I trusted the company but it's their word against mine. This is learning for future although I likely won't return to this location.

I hardly post reviews but the great service I recently received at this location need to be acknowledged. The gentleman (Wayne S) who helped me, went above and beyond. He knew I needed the vehicle for my daughter's wedding he replaced the original gray SUV I rented for a white SUV which he delivered himself to our home. After returning the vehicle I realized I left something in the car, instead of asking me to come pick it up, Wayne personally delivered it to me at the house. I'm very impressed and will definitely go back there for my next rental. Thank you!!!

Two main things to remember if you want to rent a car from Enterprise... (1) their prices for the same period varies from person to another my firend paid 60% of what I paid... (2) 45 days after I have returned the car; I found out one transaction on my credit card for Toll (I have never passed any toll during the rental period) tried my best to refund my money .. nobody from their team helped ... for a week was trying to call and left voice messages without answers. BE CAREFUL and look for others before you receive a transaction on your credit card....

Very unprofessional and liars when you show interest in getting a car they are nice and gives you a vehicle saying that they will switch in a day or 2 which is filthy inside out with sticky steering wheel and dust all over the dash and when you want to have it replaced they avoid you. I have to get it cleaned and washed in order to drive. They dont even keep their fleet clean and gas was quarter tank which was unusual for me as I always got tank full. I would not recomend them just go to Avis or Budget their service and vehicles are far better.

First time renting a car! But after this great experience I will be doing it more often. There were two associates and the tall one was a bit more helpful but maybe the other one just thought I knew what I was doing, he was a bit fast and didn’t show me how to turn on the car because I’ve never used a car that’s push to start. So I had to walk back in and ask. I love how you can just drop it off at the end of the day without it needing to be open, super convenient! The car was clean and felt good to drive. Will rent again!!

I have had amazing experiences at this branch.. the agents are super helpful and they do their level best to accommodate all your requests. they have always provide great customer service and answered any question I may have regarding the vehicle or the agreement. I have been renting vehicles at this branch for years and have always received clean cars. I did share my experience with my friends and family and they have not been disappointed either. thank you guys for all your help over the years and keep up the good work.

Absolutely AMAZING services, NEEL was the one who helped me and provided the absolutely best and most professional service. I’ll definitely be coming back, I’ve been renting cars from enterprise for a while now and because of employees like NEEL, I constantly want to come back. I know for a fact if I need anything NEEL will always go above and beyond to help me out and meet my requests. Thank you so much once again and will definitely be doing more business with enterprise.

Extremely unprofessional service, shady pricing depending on the mood of the associate. I called to see how much it would be to rent for an additional week (I spoke to a "Chris" and he told me its 136.00. I asked him how much it would be with tax and he told me "I dunno just multiply it by 1.13"...well no sh** Sherlock but there's something called customer service. I got my car filled at 25% gas and had to fill up the rest myself. Poorly managed and a messy place.

I called to reserve a car and was told no problem. When I asked to be picked up and have the car delivered to me it all of a sudden was an issue. They said there were only 2 staff members so I had to get there myself. They offer this service that's why I called them first. When I asked for the manager he came on the phone after 2 minutes and said they had no cars available for that day. I have used enterprise before no isuues. Extremely disappointed!!

Worst company ever, they never get in touch or notify you of whats going on. the cars they rent out aren't even properly cleaned, always short staffed. and the WORST part is actually dealing with head office because they just charge your cards without notifying you or sending you receipts/ invoices. the only thing you guys "managed" to accomplish is becoming a worst company than they already are. Thanks for nothing. be VERY careful of this company.

I have rented couple of cars from this enterprise unit and I am always satisfied with their professional and friendly customer service. They have very well maintained cars and extending duration of rental was super smooth experience. I would like to appreciate Shivani who went above and beyond with her service by showing me the vehicle and making me comfortable with the features of the car. Definitely recommend anyone to rent a car from this unit.

Horrible day today as my brakes failed. I had to leave my car for the weekend so desperately needed a rental car. Enterprise was able to help me immediately, gave me a good deal, the person I dealt with was kind and efficient and I was in and out quickly. My only concern was that another staff member was not wearing a mask and when this was pointed out to him he said it was ok he worked there. Unacceptable.

Bad Experience ! Went in Friday 23-09 . Had to use company coupon usually as a business trip I don’t carry company ID cards place to place . Usually never had a problem at other locations to produce a Id . Was turned away without even understanding the problem . I went to an other location and they gladly accepted it . Been using Enterprise for a number of years for business trips and I know when it’s bad .

Rented car from this location almost every weekend. always had great experience. Staff is always helpful and car is always on time and very clean. Due to Covid team is taking extra precaution by cleaning up car and providing sanitization wipes. Ankur and Fahad are always helpful and have excellent customer service. I will highly recommend this branch to anyone who wants to rent vehicles.

Rented a car on a pretty decent rental package last week from Mr Kamal Akbar. Legendary customer experience from this young gentleman. Its my 3rd time to visit Dundas street for car rental. Everytime Mr Kamal Akbar makes me feel important and gives a personal touch by going above and beyond. I always feel confident that I am given best deal and insurance. Enterprise is now my 1st choice.

I had my car repaired up the street at starcar. These guys picked me up and accomodated my feisty demands for specific cars. So thank you for putting up with me and offering me such a beautiful vehicle. I ended up with a 2018 Ecosport Titanium fully loaded. Liam and his associates were professional and super friendly. Loved the experience and heighly recommend this location to others.

Was my go-to car rental spot, until they ditched when I needed car at my brother’s birthday. I arrived at 12:10, but they were closing on Saturday. I asked if something can be done but no efforts were made. At least you can call that you’re leaving to a regular customer. Where’s the customer service! I even emailed, got no reply. Won’t be renting from this location anymore.

My absolute favorite car rental experience. Joe and his team are great. They are very accommodative and make sure you leave a satisfied customer. I have rented her close to 50 times and have had great experience every time. Their pick-up and drop-off service is the icing on the cake. Unless I absolutely need to, i will never rent a car from any other location. The best!

I was looking for an insurance rental, I had unsuccessfully called other locations and wasn't getting anything suitable. I called and spoke to Stephen Ligouri at the 777 Dundas location and within minutes he hooked me up with an awesome car. Service was fast, car was exactly what I wanted. I would highly recommend them to anyone looking for a rental. Thank you guys!

Excellent and efficient service, these guys are simply awesome! Got into an accident and dealing with all parties including insurance, repair shops, etc. has been a hassle, except Enterprise. Transparent and accommodating, this has been my consistent experience across 4 enterprise locations. Shoutout to Neil, Caroline, Fahad and Joe - keep up the good work guys!

First time going to Enterprise location. The guy there quickly helped me as soon as my turn came. He checked my driver's licence took CC details and gave me the car. He did a quick check of the car for tire pressure, car condition, engine if it's running properly before giving it to me. The car I got is neat. The whole process took me less than 15 minutes.

Beware of the guy who work on that rental company very rude no respect Insulting me over the phone this guy should not be there it’s a bad reputation from compony enterprise rental that was happened September 16 Friday around 11 am At Dundas Mississauga branch I don’t know his name because he doesn’t wana give it when I asked his name bad customer service

My experience with this company was beyond exceptional. I rented a car and I was very happy and satisfied with their customer service. Their service to me was excellent. The customer service specialist that worked with me was Rachad and he was very kind and understanding. I will most definitely be in touch with this company in the future!

This number is calling my mom for the entire day while she never make any car rental reservations, and When I’m using my number tried to dial in for 4 times, they intentionally cut me out of the line. What is this business? I’ve been dealing with enterprise before and I loved the service, but this location seems really problematic to me

My car was being repaired after it was hit while parked at a grocery store. I reported it to CAA and the police. With the repairs underway, I got a rental car, covered by my insurance, from Enterprise. Picking up and returning the vehicle was quick and easy! Thanks to the guys at the Erindale location for the the great service. Awesome!

I just want to thank Wayne, Rahul and the whole team for my long term rental. It was a tough time for me and they were extremely helpful and everything always went quickly and smoothly with pick up and drop off. Rates were great and the car they gave me even better. This team works hard and it's appreciated. Highly recommend them!

I rented a minivan for a move 2 months ago and Swapneel went above and beyond with his service by showing me the vehicle I would be renting 2 days before my move, lowering the back seats for me (so I could load all my stuff without hassle), and ensuring the van was ready for me on time on the day of my move. Huge thanks to him.

The first time they forgot about the reservation and kept us waiting for 45 min. until we called them again. The second rental time after waiting for 2 hours, they couldn't provide the car we reserved and kept us on the phone on hold for more than 10 min. and never returned. We end up with a different branch.

Outstanding customer service. Kudos for that. Was looking for a smaller car but ended up with a RAM 1500. The car was in perfect condition just that fuel was almost empty but the staff kept a note on that and did necessary things accordingly. Looking forward to book my upcoming rentals from this location.

Impossible to reach via phone. Tried calling using the options on the phone to speak to someone, the call kept on being dropped (3-4 times). No option to leave VM. Tried again using existing rental options - also to just to speak to someone, the call goes through in seconds. Very strange experience...

I have been renting at this location (Dundas) for the last 2 years now. Some of these guys are amazing at customer service! A couple though, seem very rude. However i still come here to rent. Hopefully they'll do something about the problematic employees here. Still willing to give a 5 star rating.

I would give negative stars if I could. I made a reservation and have my patients scheduled according to that plan. However, they were 30 minutes when they are only 15 minutes away. their office was also very bad in attitude. This affected my whole schedule. DON'T GET SERVICE FROM THEM AGAIN!!!

Great Job! I just grabbed a car an hour ago. While it does have traces of tobacco smoke smell in the "non-smoking" car, I called them to report this, and they said they are aware of this. Doesn't bother me much; just good to know there will not be an issue. I trust this place. Check it out!

During covid-19, the gentlemen I dealt with at this location (777 Dundas st West) went beyond the call of duty to make sure this gal didn’t get stranded when she needed a car and when she needed to return the car. Keep up this customer service, please! Great service, cars and rates.

Have you ever heard a statement from enterprise staff that “Don’t come to my place to take a car with irresponsible attitude” visit this location and you will experience Canada’s worst customer service. I never ever seem this kind of very worst customer service and very worst staff.

Be very wary of this branch! They will try to charge you even if your auto shop has told them that it would pay for your car rental. Make sure your auto shop deals with them or their dishonest employee/s will try to pull a fast one over you even when you are not supposed to pay.

Used them last month and the manager Caroline and Niel were amazing - thought I left a review but didn’t submit. I was very happy when my insurance placed them as my closest location. Again dealt with Caroline excellent customer service like always Recommend this location 100%

I rent cars from here regularly and always get great customer service. The staff are friendly when they call to confirm my booking and great in person too! No complaints and have sent lots of friends and family here too and everyone has loved the service at this location!

Excellent service and no hassle. They provide their own insurance for piece of mind. So if you want to rent an expensive car is better off take their insurance. The lady at the desk was very helpful and help me with a ride from/to home. Thank you so much!!!!

Neel was excellent and appreciate his efforts and service by providing me the best offer. Enterprise has always been the reliable place for the best rental cars with affordable prices. They gave me the best car that I've requested which I'm so grateful for.

Rented from them last week for one day $65 plus $20 for the extra miles. I noticed that I was charged almost $300. If i could give them -5 stars I would. Since it's Sunday I can even call to ask what's going on. My first time renting from this location.

They have decent variety of cars are reasonable price compared to any other places closed to square one. Staff is nice and they give a reminder calls a day before very well. Pick-up and drop-off is a #1 service from enterprise that anyone would love.

Wow. Nice people. They didn't have a car, so the manager gave me his hybrid. He didn't even mention his sacrifice. But when I said I guess I was lucky to get a car, another staff member told me what the manager did for us. Give that man a raise!

Recently got in an accident and had a bit of a hard time with insurance but Enterprise made things so much easier by extending my rental while my car was being fixed. I'm so thankful them and Salman Iqbal for making my day! You guys are great!

It was my first car rental experience. It was very smooth. It hardly took 5 to 10 mins to complete the formalities. I had pleasant experience with them. I recommend totake pictures or videos when you renting car. Please go with insurance.

The manager is great to work with. He's awesome and very professional. The staff there is friendly and nice. I've been there all summer since the covid-19 occurred. I would recommend this location for your rentals. Fahad, you are no.1.

Quick, efficient and polite. Took great care and detail seeing me up with a replacement vehicle while mine was in the shop. Additionally, they ensured in had a vehicle with winter tires as my personal vehicle was equipped with them.

Great place for car rental always best rates and the customer service is really good last week I got rental from location at Mavis and Dundas the staff was very friendly and helpful specially Mr.Fahad. Thanks at keep it up guys.

Really wonderful service. Dropped off my car on a Sunday and even though location is closed on Sundays, I still got a call from them verifying they have received the car. I thought this was a great gesture and very convenient.

Great place to rent the car. Had a car accident recently, and my auto shop owner recommended this place. Very easy to rent a car. One of the employees drove me back to the auto shop after returned the car. Best service!!

Rented many times here this time for 1 week, they dont overcharge or do anything unfair. Very nice staff, a young lady who I assumed was the manager swiftly checked us out and made sure all questions were answered.

The manager "George" was extremely rude and unprofessional. He kept me waiting for 30 minutes and refused to rent me a car. Even tho he has plenty of stock left. Never again using Enterprise rent a car.

Great establishment. They always hook up sweet rides and usually end up giving me something better then what I order. Vehicles are always clean and the transactions are swift and professional.

Incompetent, unhelpful. Will never EVER USE ENTERPRISE AGAIN. Worst company, horrible idiotic staff. Incapable of completing a reservation or taking payments. Would NOT recommend to anyone.

Rented a car from one of their rep. Kamal. Excellent customer services. Car was dirty so he cleaned it up inside out really nicely. Gave me a good deal as well. Way to go kamal.

Been using them for multiple years and they've always been good to me. The staff are super friendly and they cater to any requests that I have. I highly recommend going there.

Great staff, decent cars, good rates. I’m not sure why they closed their previous location and moved further away. Would be nice to have a location closer to Humber Bay.

I have been to this branch a few times. These guys are well co-ordinated and have excellent customer service. I highly recommend everyone to rent cars from this branch

Friendly and prompt service always, taking cars from this place now due to pickup and drop facility. Sometime you get lucky to get upgrades if they are overbooked

Staff at this location are helpful and friendly. Had to get a rental recently and Shivani made the process simple and stress free - thanks for your help Shivani!

l have worked with many branches of enterprise. But l think this branch has best servises than others and also best manager. All things are on plan and on time.

Great first experience ! Kamal helped us out with our first car rental and we got a the best deal one could imagine. had a blast of a weekend ! Good job guys !

I rented a truck here and customer service is really fantastic! Staffs will accommodate you so well, go through the vehicle particularly on its basic features.

Always great experience at this location, the staff are very friendly and work to accommodate your needs. Extremely responsive and great customer service!

Yasmina, the Branch Manager is an actual gem. Hands down the best customer service and experience. Best rental location in town. Good job Enterprise!

This location is unprofessional, I booked a car online and called multiple times and just kept getting hung up on as if I won’t pull up or something

Exceptional service! Great team here! Always satisfied. Cannot expect anything less. Enterprise is the way to go. Keep up the good work you guys.

Great staff (Fahad & team) at the Dundas location. Offered a number of vehicle suggestions and the offer of a drop home. My go-to place now.

Thanks to Abdullah, Fahad and Salman for making it a good experience. From collection to guiding with the tyre issue and the drop off.

Great service and staff, I've never had a issue when renting. Great price and they always have a car available. Good job team …

Again, BY FAR the best customer service experience you can have. My rental was in connection with Assurance automotive up the road.

Amazing experience!!! Swapneel Roy is just AWESOME made my trip worth while. Thank you and keep up your amazing work. …

Liam helped me into a rental with no issues. He was professional and friendly and the 5 star service he provided was appreciated

A big rip off.All day insurance charged at $20 and a Kia rio at $25 per day..if this is not expensive, then what is expensive ?

Rented a car from them last week and they made the process very easy and convenient. Very polite staff and no hidden fees.

Caroline and her team did a great job catering to my rental needs. Great location with friendly and courteous staff !!!

Had the pleasure of dealing with Zahara at enterprise today. Very pleasant person that made the whole experience easy!

2 best points - 1st is that I got my rental car in 10 mins and 2nd is that after hour drop off service... Super cool

Great customer service, friendly people, quick service, great quality cars!!! Thank you for the great experience!!!

Great, smooth experience. First time using car rental, experienced nothing but a good service from this location

Minor error on booking side of the call center with the quick fix by the location staff. Great team. Recommend.

Great service great people very professional super clean cars reasonable prices Keep the good work guys! …

Good service quick and professional needed a car for a day. prices reasonable. Keep up the good work guys.

Good enterprise, friendly people and nice cars. They do charge a 25$ young driver fee if under 25 though

Best location for service in all of Mississauga if not the GTA. Will not rent a car anywhere else.

Amazing service from the guys at this location! Good cars at fair rates Thanks Again Gentleman AM

I always like services from them but sometimes they cars are not very clean and up to standard.

Very friendly staff when dealing with public, my experience was amazing! I highly recommend!

Very helpful staff, helped out my family after we got into an accident and needed a rental.

Nice staff members, good new cars and surprisingly for really good prices and good service.

Fahad is amazing . He is super understanding. Got a free upgrade which is always nice