Enterprise Rent a Car has been my Go-To for car rentals for years. My experience has always been positive until my most recent rental with this Central Avenue location. The purpose of my rental was due to an insurance claim. The rental reservation was set up by Geico. The satellite location my rental was reserved at did not answer their phones on day one. The second day they answered and I was advised of their phone issues. They provided the number to another location and they referred me to Goodyear, who then transferred me to their Central ave location. I arranged pick up with Mike and updated my address. I received a call from Erica about 18 mins before pickup time confirming the wrong address. I was a little put off about the 18 minute pick up time and her advice that the “driver will not wait for me”, and that it’s going to be a “shuttle service”, picking up more than one person bc they overbooked. The driver picked me up and was super cool, but the car smelled like rotten eggs, that mildew wet carpet smell gone bad. Erica, the manager on site was Obviously understaffed. She was helping customers and helping her staff do their jobs as well. I acknowledge that, however, it’s not an excuse to be rude in tone. She offered me the smelly car, which I refused. She made a comment that they pride themselves in “customer service” and reminded me that they “went out of their way to pick me up.” I didn’t remind her that is the service that they offer. She was not happy that I refused the smelly car and gave me another car instead that still needed to be cleaned. I had to wait and extra 20 plus minutes after waiting about to be helped in the first place. The car looked like someone took a wet rag and wiped it down. The car smelled like a wet diaper and was in poor condition. Ripped and stained seats in the back and scratches on the exterior throughout. The guy that helped me was courteous and accommodating. I have never been offered a car in such poor condition by this company. I am in shock and disappointed. If this was on my dime I would’ve walked out. This location “stinks”...based on my experience.

Worst to Satisfied. - from 1 star to 4. Worst Enterprise I've ever had to deal with. I'm traveling from out of town for a wedding. Booked a reservation, went to this location by taking a Lyft. First thing I realized is there were no cars in the parking lot. I figured maybe the cars were out back. I went in and got checked in just fine. Keith charged my card and asked me to take a seat while they cleaned my car out. I sat there for about 8 min and more customers started to come in. He told the lady after me that the wait would be an hour 1/2 then the next customer that came in was told "I know you made a reservation but we're sold out." it will be 2 hours. Then he proceeded to charge her card. I got up to ask if the car out front was mine since I was told " We are cleaning it." and he said no that my wait would be maybe 1/12 or more, they don't know when the delivery will happen. Why would you not inform me like everyone else? Give the customer another location? He told me I could walk and get breakfast and come back to see if they had a car. This is by far the worst experience I ever had. I took a Lyft back to my hotel and now wondering if I will get a call or if I just Lyft back up there and ask. This could have been handled better. Very Disappointed. Update 10/19: Keith contacted me the same day and asked about my customer experience. I told him how I felt and he proceeded to apologized for not being transparent about the wait time. He explained that it was a learning curve and that he would work on being upfront about wait times. He then discounted my week rental. I'm glad that the situation was handled and most importantly I was heard. Thank you Enterprise for great customer service. This was the first time my reservation was delayed 3+ hours but it was taken care of.

Had a scheduled pick up Saturday at noon showed up two hours early. Was working with the lady and she said that we would have to wait in queue to get our car. She said it would probably take an hour which I understand since I was early. I turned to my wife and said I really don’t want to hang around an enterprise location all day I wish there something else we could do. I was thinking of going to breakfast with my wife before I left her for a week. Erica who is potentially the manager there who know she didn’t even have a name tag on was right next to the lady I was dealing with and she chimes in with you can come back at noon. I was thinking she was being helpful and I said OK. She says “instead of standing there mumbling under your breath”!?? A lady in the lobby gasped at that comment she couldn’t believe she said it either! Erica then went on to say that I could come back at noon and they might or might not have a car for me. I was seriously astonished. I went outside called enterprise filed a complaint and cancel my reservation. I’ve rented with enterprise at the airport 20 times and never had a customer service issue. I don’t know what the hell they’re thinking but they need to get rid of this employee. I looked at the location and couldn’t believe it had two stars. I thought it was impossible to have two stars. But this location should have zero stars.

I rarely write Google reviews, it takes a certain experience to spark such action. Well that experience happened. And the “spark” involves my “Enterprise Angels” aka, Alexis and Katie. Here’s a quick synopsis: A family member rented a car for me thinking they booked it at the Enterprise at Phoenix airport. Nope. It was actually at the Central Ave Enterprise location. It was a holiday weekend and everybody (including the airport Enterprise sold out or pretty close) I checked the competitor next door to see if they had any available cars and they found one! But at triple the price. So I headed out via cab to the Central Ave Enterprise where I had that standing reservation. While driving over, I called ahead and learned they closed in 3 minutes. Yikes! I begged them to stay open and told them I was on my way. This is where the angels floated down and made everything okay. I got there a few minutes after closing. Alexis and Katie had kept the place open for me. They could not have been more calm, gracious and helpful. In fact, I was upgraded to an SUV the size of Montana at no extra cost. Everything turned out great. And when I returned the car four days later, my Angels - Alexis and Katie - were there to greet me again. Above and beyond service all the way! 10 stars and a glowing Google review from an infrequent reviewer. :)

I have an insurance claim through a very well-known company, I called Enterprise this morning to confirm availability for a tahoe or something similar and said they had something for me at this location. My wife gets there and after a 35 min drive, they try to put her on a 4 door sedan and they kept insisting but my wife kindly declined because we drive a Cadillac Escalade platinum edition and have 4 kids. Keep in mind that the insurance company said ask for a premium or SUV vehicle, and we will cover the cost, and plus I need the room for my fam. They kept telling her to sit down and to wait! That they'd would try to get her into something bigger, but they failed. After waiting for a good 30 min, she decided to leave because they just kept giving her excuses and making stuff up. Enterprise, please check your staff and managers. I rarely leave reviews, but I'm not sure if this is how they are trained to get you in and lie, then try to offer you something else. I'm very disappointed and frustrated. I will be taking business somewhere else. Thank you for your time.

We chose this Enterprise because it was double the price to rent the same car at the airport. However, despite Enterprise’s slogan, “We’ll pick up up,” they could not pick us up from the airport (some sort of contract issue with the airport Enterprise). We decided to take an Uber to and from the airport for $13. Today, while returning the car, my husband left his cell phone in the car we rented. We didn’t realize this until we were through airport security. We thought we’d have to take an Uber back to pick up the phone and potentially miss our flight. However, Keith, the manager, got a driver to bring my husband his phone to the departure drop off point in under 10 min. Such prompt and excellent service is rarely seen. We are very grateful to Keith and his team for going the “extra mile” or 8 to help us out today. I highly recommend this Enterprise because of the excellent service and great price deal we got on this trip.

They let you reserve a particular type of vehicle on their website very easily, but then when you show to pick it up they don't have it and haven't for weeks. Then, when they respond to your 1 star review and say that they're forwarding your complaint to a regional manager no one bothers to contact you afterwards. Their website is a bait and switch tool to get you stranded at their office and theyll respond to your review online just to give the appearance of good customer service. Their corporate office responded within twenty four hours to my review of the even worse experience I had at another one of their offices but it's been over a week and I haven't heard from their regional manager. If all you need is whatever vehicle they happen to have on hand you'll probably be okay, but if you need a particular size or type of vehicle because of a disability try your luck elsewhere.

Received a call about our reservation from Jacob at the 4121 S Central Ave location in Phoenix , a few days before our arrival. He was very pleasant and helpful in getting our information squared away before we arrived for pickup. Upon arrival, we again encountered Jacob. He has amazing customer service skills, as well as the other staff we encountered on our pick up and drop off. The car was great, (above our expectation) and also the best price compared to the Hertz airport rentals. Took a taxi from the airport to pick up and upon drop off they called to get us a ride back to the airport....which arrived promptly with a very pleasant driver Ricardo. Our experience was absolutely wonderful and we will definitely use them again and highly recommend them to others!!! Thanks to all of you for making our trip so easy peasy and with a smile!! Keep up the great work!!!

A lot of people talk about good customer service, but this service at South Mountain was awesome. In a last minute situation that was very complicated and stressful on MY end as a customer, Erica Bohling was more than accommodating in getting my family on the road. Had we NOT gotten the rental in time we would've missed a landmark graduation in San Francisco. We just got back today, and she was STILL awesome! All circumstantial details aside. When timing, distance, and traffic provided enough roadblock; getting an affordable efficient vehicle through Enterprise was not. You guys at enterprise did well hiring her. I'm sure you have a few more outstanding team members, but this was STANDOUT! I'm super impressed, and I'll rent from that location again. Thanks for making a life event great through simple customer service! Thanks Erica...enjoy your movie!

If you know the area or are even a first time user of that Enterprise facility, you'd know its not ideally located and a lot of road construction happening around it now. I had no choice but to use this isolated location for a rental because no rentals were available at Phoenix Airport. I was very impressed with the customer service. Even the vehicle, although a bit small for my bulky size was well kept and the representative did a good job in reviewing and explaining the rental for me. Even offered to drive me to my hotel, which was 20 minutes away from the location, if need be upon return. Two young well trained and very professional individuals spearheading this rental franchise. I say they deserve a raise, bloody good at what they do and I thank them.

ALL of the agents there are AWESOME. Each time I've gone there they've been polite and attentive. Even when the office packed, they make sure they acknowledge you and continue to let you know they haven't forgot about you. The last time I rented a car they did not have the vehicle I reserved available the contacted a Agency in the area and located a vehicle for me. Unfortunately, that vehicle was having some problems. When I called to explain the issue, they told me to come back and they would exchange it. When I arrived, they did not have any standard vehicles so they upgraded me without any extra charge. Nick and Brittany are GREAT!!!! Very personable and sweet. I recommend this location to everyone I know.

No ONE ever answers the phone no matter if you spend ALL day calling the location on south central Ave in phoenix. I even walked in while calling to see if they actually busy but they aren't. The place was deserted and they just sat around ignoring the phone. And they have a thing on race too. I sat there for 4hrs waiting for a car & no one offered me water but once this WHITE family of 3 walked in they were spectacularly nicer to them and offered them all bottles of water and STILL didn't offered me any. The location is ran by 2 Caucasian young guy and girl. I pray I never have to deal with this level of incompetence, bias, discrimination and level of unprofessionalism ever again.

A-1 I think this location provided me with even a quicker in and out process then most I have rented from in my home state of California. My experience was suburb with my overall rental experience and the customer service was awesome. The only thing I could say maybe could be better is if this location had drop off service especially still being within airport distance it would be a great option to have. Traveling is already such a high expense and being offsite from the airport it makes the rates so much more appealing to a traveling eye which is why I choose the location. But I will definitely be using this site again in my future travels to Phoenix.

I’ve been trying to call for the past hour. So far I’ve dialed about 15 times in a row an let it rang all the way through. No answer. They are open. An when they do there is a high lack of customer service. They don’t answer the phone to say can I put you on a brief hood while I finish with a customer. NO. you can hear them say something an then you just get put on hold. The best part I’m actually calling to try and handle a bill!! Maybe this branch needs more training on phone etiquette. I just changed my review from 1 star to 4 an that is because of GRACIE!!! great customer service!! Can’t say the same for Austin. *shoulder shrug Thanks Gracie!

I've renting from Enterprise for a year & half.... ONLY ONCE did I get a CLEAN automobile!!! And that 'once' was because the car was brand new! Often times I would pick up the car and thought it was clean ONLY to find that the inside front windshield was filthy when the setting sun hit the windshield making for a difficult drive. Every car I rented I took to get them washed before I used them. This last rental was over the top filthy, an SUV, dog hair. Even though they cleaned it and the inside smelled clean, BS! I had to scrub the inside seats, paneling, windows, etc. I will not be using Enterprise after this latest experience.

I picked up a car here on Tuesday 4-9- the first person I dealt with was Alfredo and he was very helpful. I got the rental on empty I only had it for 1 day- wasn’t supposed to return it until Thursday I brought it back- 1 day early. When I brought it back on 4-10-19 I brought it back with the Gas tank at 5/8. Didn’t get a refund on gas which is fine but I also didn’t get a ride back to where I needed to go which was only 5.2 miles the person that I dealt with chase- told me they only do up to 5.0 miles on rides back. Very disappointed with the service I received from this location will never go back to this location again.

Just a short taxi ride from the airport and the same class car rental was half price of Sky Harbor rates. Friendly, courteous, and professional counter personnel with no pushing pressure to buy extra coverages to jack up the total price. Car was clean and efficient on gas mileage; return was fast and exactly as described with no surprises. I did not have to go through the hassle of airport traffic either. I will be using this service on future trips to Phoenix and I am totally satisfied and pleased with the entire experience. This is rare with car rentals. Try this and you will wonder why you did not find this sooner.

My scheduled pickup was at 11am, unfortunately I did not get a vehicle until 1:30pm. When I arrived at 11, the attendant said the vehicle wasn’t ready and there would be an hour wait. I went to get lunch for 1.5 hours and returned at 12:30 and the vehicle still was not available. The Enterprise staff responsible for cleaning the vehicles to be COVID ready, were not on premise until 12:45. Bottom line is this location is understaffed with very limited, available vehicles. The wait time is unacceptable. For future rentals, I will not return to this location even though it is the closest to my home.

Called at 9am for a rental car. Got a reservation with a confirmation #. Told them we were leaving the house then to pick it up. Would be about 15 minutes. Got there and was told they didn't have any available, we were 17th in line and maybe by 2pm they might have a car. Why weren't we told this when we called. Came across with a rude attitude. However, called the Enterprise off Priest Dr by the Auto Loop and that was fantastic! Would recommend them at 6 out of 5 stars!

Keith and his staff at the 4121 S Central Avenue location provided exceptional services. They are super friendly, knowledgeable about their positions, go out of their way to provide excellent customer services for their customers, their friendliness and professionalism exceeded expectations and should be recognized. I don't want to go anywhere else, and I always make sure that this is the only place that provide me my rental car needs. Keep up the excellent work guys!

Worst experience ever! If I could give no stars I would. Customer service wasn't adequate to resolve our situation. Lack of experience and needs more training. Behind a bunch of legal babble they wring you for every penny they could get. Good thing I don't travel a lot cause if I did it wouldn't be with enterprise. Website sucked, wasn't very user friendly at all. You want customer feedback, well here it is. "Read the fine print they say" your process is flawed.

So disappointed! So I guess their corporate offices and the actual branches don't communicate with each other. Was told to show up Monday at 9 to pick up a car and was told there are no cars available! Like what kind of business is this!? Also tried to call all morning with no answer just to walk in and find 2 young girls just sitting there. Please spare me the response of 'we care and we would like to help'. Enterprise is a joke!

Enterprise car rental, is super convenient, and they work to meet the standards of their customers. They are considerate of others, and their time. Me and my significant other rented a Dodge Charger 2022, and we fell in love with the car, that we are going to buy us one! Definitely one of my best and pleasing experience I've had by far with a rental car company. My go-to rental car service forever. Thanks Enterprise!

Gregory provided amazing customer service and the staff was awesome too ! My rental was ready for the time I had to pick it up and when returning my rental it was a breeze too ! They were very helpful and responded immediately when I had left some items in my rental and they got them back to us! I definitely recommend this enterprise and the amazing staff ! Definitely will continue to rent with this enterprise !

Very helpful. Needed a rental as my car is in the shop. They did everything they could to make sure the process went smoothly and I was able to rent a car. They even had to stay past their closing because of time delays caused by me and mine. The car I got is clean and reliable good condition with no visible problems and runs smoothly. Not sure what else I could ask for. The price is reasonable

These guys are amazing!...We were waiting for our car, it was still getting an oil change (We were super early) and while pulling out they got a nail in the tire. So the gentlemen in the front hooked us up with the new 2018 Durango. Mind you I had seen it pulling in and hoped it was ours but it was way out of our price range and well they ended up letting us take that one anyways...

Excellent customer service here -- from beginning to end! Enterprise is and has always been great; but at least in my recent experience (even as I observed them juggling phone calls, returns and pickups), the management and staff at this location clearly go above and beyond in every conceivable way... with the utmost professionalism. I look forward to my next rental opportunity!!

Okay so their phone lines MAY be down due to the construction central has going on BUT I sure am glad I walked in this location anyway. This location has inventory unlike some others, and the staff are friendly and professional. Gracie is my go to gal, I emailed her asking her to call me & literally less than 60 seconds my phone rang Recommend without a doubt!

It was a very bad experience. The lady at the counter in South Phoenix 1 block South of Broadway was very rude. Unable to help. Treated me as if I was a liar. No other employees stepped in to help offer solutions. I rented from you guys for months at a time and this was very sad treatment. I decide to do business elsewhere. You lost a loyal customer. No stars!!!!

I overall enjoyed the experience and the customer service is great, however I was greatly disappointed in their suspension of the weekend special. They continue to advertise on their website, but whenever I request a reservation nothing is available. I don't drive much, and the weekend specials were great for short trips. Is enterprise trying to lose customers?

The Enterprise team was ready to work with. They have me a nice car to drive while my car was being repaired. When I called to see how much the car was they give me the information right away. I liked the fact I could stop the car off at the dealership when i picked my car up. If i have the need for a car again i will be a return customer. Thanks Enterprise.

I had a minor accident that had my vehicle in the shop for a month. This location and staff were always nice and professional. I want to especially acknowledge and thank Katie for her attentiveness, initiative, and follow up. You have made this process stress free and painless, and you did so very professionally. Thank you!

Best customer service! Switched from Thrifty years ago and won't go back. I wouldn't be surprised if Thrifty threw the keys at you as you walked by whereas Enterprise will introduce themselves, walk you to your car, complete a walk around with you, give vehicle instructions if needed and even offer bottles of water.

I'm going out of my way to leave a 5 star rating because the manager here went out of his way to make my experience the best ever. I really appreciate their professionalism and helpfulness (2 things that I rarely experience when renting a car). Every time I come to Phoenix I'm renting from this location.

I have been a customer here for about 2 years now and have never had an issue. Keith, Greg, and Aubrey have always taken care of me and have always gone the extra mile to ensure great customer service and a wonderful rental experience. We will not use anyone else! Thank you, and keep up the great work!

No phones at the time so called and called. But no answer. Arrived and asked for assistance trying to resolve some issues the young lady assisted me the best she could and even witnessed the horrible customer services provided at the 7st and buckeye location. This location has great customer service.

Worst service, follow through, and selection I've ever seen at any Enterprise. Our rental vehicle was not vacuumed and it had soap stains outside and window grime inside. Normally, I'm a big fan of Enterprise. I gave them every opportunity to make things right, and it was one fail after another.

I would not go here. People are extremely rude. One of the employees, Anthony Burke became very angry and threatening. His counterparts, Katie McCullough, was also very rude. I guess they don’t believe the customer service. I then asked to speak with a manager and they said they don’t have one.

I had an excellent experience renting from this location in January 2017. Ready for me, very friendly and helpful, highly recommend. Much cheaper to rent here, too, rather than at Sky Harbor airport. Uber ride cost us $15 but we saved a couple hundred by renting here instead of at the airport.

It is really a GREAT place to rent a car. The staff members are always courteous, respectful, and very professional. I really appreciate Enterprise being located in South Phoenix. I definitely appreciate the specials offered at $9.99 week end rentals! Way to go Enterprise Rent-A-Car!

The person that cleaned the car didn't clean it good the they didn't clean the back seat where the we put the cups at when I opened it it was very dirty and the oil light came on Saturday oil change but other besides that everything was good so you got a three for that

Our car was stolen recently and we needed a rental car Alexis helped us out with our car rental and she was amazing! The whole experience with dealing with her was so easy and she even got us into a super nice car. We will definitely use them for future rentals!

This was my first time ever renting a car and it was smooth sailing from the start. The people who helped me were very friendly and made sure I was able to get in and out in a timely manner. I’d definitely recommend Enterprise to anyone who’s trying to rent a car.

First off.... the while entire staff at this branch is AMAZING!!! SPECIAL SHOUTOUT TO THE MANAGER ERICA!! But everyone there is professional, kind, courteous and goes above and beyond. Customer service is impeccable. I WILL ONLY RENT FROM THIS BRANCH! PERIOD.

I've had to get rentals from this location twice now and I've always had great customer service. Erica was helping me this last time, super nice and the Altima looked and smelled like it just got a professional detail. Definitely recommend this location.

I had always been a fan of Enterprise but this time they screwed me up majorly. I had reserved a full sized car for a particular time. Yet when I arrived no car was available in any size and the wait time I was told would be 2-3 hours. What

Feeling so disappointed of the people working here, we made a reservation online and once we got there Frankie Castillo put all on his power to not rent the car my son was trying with his Az DL and 2 POR’s (house contract and bank account)

It's really not Enterprises's fault - but I ordered a car from Expedia to pick up at the airport - and this location is where I ended up, with no GPS or carseat for a 5 year old. Needless to say was frustrated. The location staff was nice

Marcus was excellent!! He and his manager went above and beyond to give me the best price possible!! I felt like my business really mattered to them. I will recommend all of my family and friends to this exact location!! Great job Marcus!!

Amazing service! We missed our appointment and the Manger still went above and beyond to get us a car . The car was great. There was no problems. Even though we missed the appointment we still got the same deal. Definitely coming back

Waiting over 4 hours to get picked up. If we had known it would take this long we could have made other arrangements. Still waiting... says the driver is on the way. Honesty would have gone a long way to prevent this bad review

I'm retracting my December 6th review. Unfortunately, I'm unable to simply delete my review altogether. The reader of this updated review should disregard the "response from the owner" from Laura, that's listed below.

The whole rental experience was great. I had a choice between two cars and the dodge charger was a very good choice. The customer service was real good. I rent cars probably every 3 months and will continue to do so.

the gentleman at this location are amazing. Super helpful and awesome customer service. Allow extra time for the construction in the area but totally worth catching an Uber to this location vrs the Airport prices.

Customer service & car were great, except for 1 thing. The scent of marijuana was in the air. This happened before at this same place, I complained but clearly nothing was done to stop it.

Mr. Austin the branch manager was passive agressive, rude and doesnt know company policy. DONT RENT HERE UNLESS YOU HAVE A MAJOR CC. However the young lady Alianna was AMAZING and kind.

Easy pickup and awesome staff. Austin helped me out and was super quick and friendly throughout the process. If I ever need another rental I will most likely check back here.

The customer service received was quick but welcoming. They helped me with my needs and got me on my way. I definitely plan to rent from this location again in the future.

They provide a really good customer service. The people are very professional and nice with clients. Probably I will go back one day or recommend it to friends.

VERY DISSAPOINTED !! For the past several years I have rented from Enterprise for the month of March and have always been very satisfied but not this year.

Great service, clean car, friendly and efficient staff. Thank you to the young man who just helped us get all of our luggage into the car!

I had to get a rental during a repair for my Tesla. The process was very simple and straight forward.

I am calling since 8 am morning to renew but its 5 pm in the evening and no one answered the phone.

The Enterprise team has always taking great care of us. I’m really appreciate the time and service

You've emailed me a receipt about a order but i live in sweden? And my name isn't ulrich..

Keith was wonderful! Helped me and my family out, and saved the day, when budget wouldn't!.

Nice inventory and easy access to the lot. Nice staff and less expensive than airport!

OMG this place the people it’s so rude the guys oh my lord it’s disrespectful

Got a well deserved up grade on our birthday rented car for the week

My heroes is always they go above and beyond