UPDATE: I went in with my mom to do a return, unaware of her presence. I stayed quiet said nothing to anyone and AMANDA was radioing stuff to her employee to the point where the employee was shaking of nerves. I stepped out of the store in hope that she would stop harassing the cashier. On my way out Amanda saw me and called security, the cashier told my mom that Amanda said I was not allowed in the store or anywhere near the store. Not sure what that is if there is no open case with security towards me and I didn’t even acknowledge her in hopes of avoiding any additional problems. She essentially threatened me with calling security. I’m there to shop not acknowledge her rude and disgusting behavior. AMANDA, is the worst at customer service. I am not sure how she even got the position as store manager. As soon as I approached the register she started talking to me as if I was completely incompetent. When I asked her not to talk to me as if I was an idiot she said “I don’t know how else to explain it to you”. I started to defend myself, and her response was “you have 5 min to get out before I call security”. All because she didn’t know how to do my exchange and bc I didn’t double down to her attitude and mistreatment. She has been reported, as another employee let us know that she has a tendency of mistreating customers AND employees.

This store has the worst store manager. I came in a while ago to shop for my sons graduation outfit and I asked Joseph for help. He told me my son was too small to shop here. My son is already self conscious as it is and for him to say that was completely unacceptable. He isn’t one to talk seeing as how he was very smelly and he looked rough. I would expect this store to have a better hygiene policy for employees, especially Joseph as the Manager. Employees looked very busy while he wandered the store singing to the store music instead of helping them. I came back to get his name and an associate communicated that she was left alone on the floor while he left for an hour to get his lunch because he was gonna pass out.

Is it common practice to not acknowledge your customers at all? Went to the store and there were only 3 other customers in the store the entire time I was there, all three shopping on the mens side. I was in the store for about 30minutes. At one point I stood right next to three employees who were chatting. No one even looked my way. I stood next to the entrance 15 ft from a 4th employee for a good 10 minute who was folding clothes and wrote this review. Still nothing.. I’ll never shop in this store again and will encourage other not to. If you wont even acknowledged your customers why should they spend their money in this store..

Should’ve listened to other reviews before coming in here. I’d rather go to a different express. Most employees here were too busy playing on their phones to interact with anyone. I noticed only specific people were being greeted upon entry anyway. I left shortly after having an abrupt interaction with Elida, who was extremely RUDE and unhelpful. If you’re happy wandering aimlessly around this place then be my guest. I’ll stick to other stores that actually want my business and aren’t bothered that customers ask for help.

I came in last weekend and was struggling to find a dress in my size, when I asked for assistance the nicest employee helped me and made everything so much easier! She was patient and made sure I left satisfied, and confident in my decision! She told me her name was Izabella, I would 100% recommend her to anyone in need of assistance. Thank you Izabella!

I honestly prefer this Express over the Grand Prairie Outlets location. Oh lord. This one is much nicer and cleaner. Everything is organized and the staff has always helped me when I needed it. There's changing rooms in the back and they're kept relatively clean. Professional staff and a chill environment set the tone and pace for this Express location.

Shelley is AMAZING!!! My mom was looking for a specific dress and so she had one ordered to our home and since it didn’t fit Shelley went above and beyond and held the correct size at the store, and customer service was superb.... she deserves a raise . Now days you go to places and get ATTITUDE.... so it’s very refreshing to get a employee like her .

The staff at this location are always so friendly and honest. I love that they do their due diligence and give their most honest answer when you need something. They always try to help you so you don’t have to call corporate which is a total nightmare. They are so great here.

Didn't see a lot of clothes that were of high quality standards in which I'm accustomed to it seem like really cheap low end suits to fit the college crown or don't know any better no disrespect to the college crowd however always go with class in quality.

Went in to do a return and the manager Amanda was EXTREMELY rude and un helpful. While doing return she kept talking about how Anna would never get done with our return and wouldn’t assist her she had so much attitude.

Unfortunately I had so many bad experiences with the store manager , every time I go there she keeps giving me and my mother dirty looks and when we ask for help she doesn’t answer and ignores us .

Not bad. Isn't the biggest store that ive been to but they had a decent selection. Didnt find what i was looking for which sucked. I would go again though for sure.

Parker and Cooper are the Coolest!! They were great help for finding the perfect gift and allowed me to take their picture. Over 1 million views on Google Maps!!

This store has so much to choose from! I love shopping at Express! An employee asked me if I needed any help and got me all the sizes. Vivian was so much help!

Nice staff Put the exception of this one woman who just look angry. The clothes were overpriced and didn't offer the quality to back or justify the price

This place surprised me with their awesome deals and great customer service! I have made several purchases for my husband since December 2022.

I'm not sure if the store has any employees. We were there for a good 15-20 minutes trying on men's suits and we never saw an employee......

I love this store. I was in a hurry and did not get the names of the ladies working today. However, they were amazing and I will be back.

My kids & I received great hands on service tonight, thank you! Cashier & floor attendant

Been here a couple of times and they never have my size 8 pants Never

Very rude and unprofessional staff. Couldn't get help from any staff.

Cant stay away from this store!!! Great selection of items

Their misleading coupons are a lawsuit waiting to happen.

Good costumer service and friendly staff …

Great lace to buy clothes, lots of discounted items

I love Express, always on top of fashion!!!!

The employees were very nice and friendly.

Great service and good quality clothes.

Friendly staff and love the retro pants

Beautiful Day to stroll in the Mall.

Cute clothes and helpful employees.

Great clothing for the slim..

Have beautiful clothing.

Favorite place to shop

Great place to shop

Good stuff for men

Great prices

Bonnes promo

Nice