I have been to the Parramatta store on several occassion and only twice have I had a good customer service experience. Firstly, I believe all staff must wear a name badge as that identifies whom I am referring to in terms of providing feedbacks as not all should cop someone's bad performance. Secondly, greeting customers at a retail store should be the first thing any staff should adhere to, to a point it should become an automatic response towards a walk in customer. Finally, chatting loudly enough about your personal matters infront of a customer is not only unprofessional but very inappropriate. Again, due to not knowing the staffs' name I am referring to I cannot help your management team but in general customer service is of low level at your Parramatta store. I have been in the customer service industry for almost 13 years and providing 5 star quality customer service has been my main priority when at work. Therefore, it is very unfortunate to see many like wise retail stores lacking in this aspect on a daily basis. Treating another human being with kindness and courtesy should not be requested upon.

The in-store manager some young girl just out of nappies. And about as helpfull as a box of hair. Lol The music in the store is so loud the staff cant hear a word you say you almost have to yell at them. The hoody i looked at had a stain on the front of it that the manager said what was the colour? She cant see a stain, Funny that was the only one with marks on it, See needs to put her glassers on and look again. So uninterested in fact or just couldnt hear from the loud music. And no body in the store, maybe she needed her ears checked as well. And the other girl umm at least she serve me and was able to hear and see the stain. Buying a hoody priced at $89.99 with a. Stain on the front? I DONT THINK SO. asked was there another that size they said no. But when i looked funny i was able to find one. Left with a head ake from that loud music. OMG

We came to Factorie yesterday (14 September) to help my sister find some new clothes. My sister is quite an anxious person (won't speak to people she doesn't know and won't try clothes on), however the young lady who was on (sorry I didn't

The girl who works there with the red hair is super unhelpful whenever I come in. She never says hi or even offers a smile, and then when I need a size she doesn't even bother to check just says "we don't have it" every single time.

Were there to replace online order that came wrong and store guys were very nice in holding the item for us as it wasn’t available anywhere else and due to Black Friday out off stock even online . Appreciate the help !!

We got charged extra for our items and when we tried to ask to remedy the mistake, the cashier made us requeue the long line for another ten minutes while our carpark time ran out for THEIR mistake.

Excellent service josh was understanding and very supportive with his customer service! Great shopping experience definitely coming back

Great collection of t-shirts at a very reasonable price.... The staff here are very friendly and helpful...

Great customer service from the one with the curly hair, I hope she's getting a lot of hours there!

Amazing service. Lots of good items with reasonable prices. Staff here are very friendly.

Store for the younger generation. Teens and young adults 20's-30's

Great store with in trend clothing. Prices are reasonable.

Great customer service, and the grunge style was great

Great friendly members when I brought these socks.

Aggressive staff Very bad behaviour with customer

Reasonably priced and good quality clothes!

Favourite, instagram new age fashion

Best price with super service

Gr8 always shop the there.

Great hoodies.