I was disappointed with the scheduling, business practices and quality of service despite my initial excitement upon discovering this salon. My first appt was cancelled a few days prior upon request of the salon, due to an opportunity to promote themselves in the media. I was amenable, though I asked for a discount on the rescheduled service as I was flexing my plans and schedule for their benefit (though I felt this should have been offered and not something I should ask for). My next appt was scheduled short notice, the owner took my call as reservation on a Friday for a Sat morning appt. At 10am I arrived for my appt and had to wait 30 min (despite their advertised opening also being 10am). The stylist, surprised and unprepared, said she was not told of an appt, but offered to still do a cut and color. I attempted to not take my frustration out on her as I acknowledged the scheduling error was not her fault, but expressed my feelings and asked that the owner contact me when she was back after the weekend. I hesitated to review this salon, assuming I would hear from the owner and she would offer an apology and recompense for, now 2, relatively unsatisfactory experiences with scheduling, and also it would give me an opportunity to discuss my opinion of the below average cut and color, relative to my expectations of the salon. Unfortunately, no call came, until I posted “1-star” on google reviews. Only then, did the owner call to apologize (noting the review), explaining that they assumed I was happy since I left the salon not still actively angry. In general, I appreciated her effort to make things right (she offered to look at my hair and fix the cut and color personally), but unfortunately it came too late. The offer seemed intentioned only because of reputation and my poor review rather than out of an effort to ensure she was running a business that prides themselves on customer satisfaction. I should have never have to had to ask for a phone call, but I did, and still did not receive one. I’m happy to read about others positive experiences, but I had an average experience at best with their scheduling, their services, and their business efforts- with seemingly no attempt to maintain my satisfaction or keep me as a customer, until I posted an unsatisfactory review.

1st experience; I called several times last week no one ever answered the phone so I booked online believing that I had a reservation. I called again on Tuesday finally getting an answer to find out that since they didn't confirm it's not a valid reservation. Nowhere online did it state that I didn't have a reservation. This is poor customer service as well as poor communication. They informed me that this was my problem not their's. 2nd & last experience; I called today with an open mind to give this company another chance hoping all these miscommunications could be put in the past & forgotten. Not only did they call me a liar multiple times over the phone but they also chose to argue. At this point I was just mortified, I would never do or say that to any of my customers or anyone for that matter. I value my customers. I'm not interested in arguing as that is petty & childish. I was honestly hoping to put this experience in the past but considering everything as well as the hostility & agression, I'm done. 3rd experience; The owner of Femme Chic Salon Michelle has now contacted me through Facebook messenger in an attempt to sway my negative reviews of her business, her customer service & her self. She is attempting to scare me into submission. Just a reminder that her actions are what brought these negative reviews on in the first place.

I tried to book an appointment with the salon multiple times because of the great reviews and competitive. I want to support small, local business during this time (pandemic). I called the salon during business hours, was sent to voicemail and I left a message; I never received a call back (their website says they are open and it appears that they are taking appointments). I then used their online appointment booking service and my appointment was sent to "pending." I received an email the next morning saying my appointment was cancelled (with Michelle) with no explanation. I drop by a day later because I saw their signs saying "OPEN" and the lights were on. I knocked on the door - no response. I called the salon while standing outside and was once again sent to the answering machine. If this salon is not taking new clients, then they should just list it somewhere. I wasted my time trying to give them my business. Very disappointed and I consider this very unprofessional. I'm an understanding person and just a simple "not taking new clients" and I would have understood.

Every once in awhile I come across a business that sparkles; where the proprietor is so creative and vibrant that the atmosphere at their business address just radiates cheer that surpasses the normal business pattern of offering a service and then collecting a profit. Visiting Femme Chic Salon for hair and body care is a is an unusually fun and satisfying experience that may begin with a fish pedicure. Yes, while immersing your freshly scrubbed toes in a lovely warm secluded outdoor pool, you will enjoy the marvelous sensation of tiny Garrafallo fish nibbling away and removing old dead skin from between your toes and around your nails. It is a subtle, electrifying, and pleasureful experience. You must try this.

I had such an amazing experience at Femme Chic Salon!! I went with a group of friends for the fish pedicure experience yesterday and left amazed, our group was treated with such respect and kindness, and made to completely feel at home! The ladies at Femme Chic took such good care of us, they couldn't have been nicer. We've been hearing all about the fish pedicure and had to try it, the atmosphere was amazing, being in Albuquerque there's nothing at all like it, our minds were blown! The level of comfort and fun we had were incomparable, I can't say enough, all of us had such wonderful time, and can't wait to make another appointment to go back!

While this salon looks adorable and offers some cool things good luck getting an appointment or having them follow through with it. I'm glad their business is doing well, but to blame software or your assistants for a double booked appointment the owner made weeks in advance after half a dozen phone calls and messages to only them tell your new client that they should have got a cancellation/reschedule text message when the client is standing in your lobby is the height of unprofessionalism. I was excited to use them for my wedding next year - now I'll never do business with them.

This looks like a nice little place. I went for a haircut & make an appointment. So I meet with my stylist & she seems like a nice lady. She started to move me over to get my hair washed & it seemed like she was finished so I started to get up. She didn't really talk much . Then she started cutting, & I asked for a trim but she cut off 4 inches which took off length, which I didn't want. Then she started styling my hair with a really high heat with the blow dryer, which started to burn the top of my head. I'm not so happy with what she did but it doesn't look bad.

I got a haircut (long layers and face framing on long, mostly straight, fine but dense hair) from Michelle and I am really happy with the result! She was a delight from consultation to blowout and is very skilled. This might be my best haircut ever. My 9 year old daughter got a haircut (bob with curtain bangs/side swept bangs on straight hair) and hair tinsel from Madeli. She looks adorable and is thrilled with her new hair. She’s quite shy and introverted and Madeli made her feel very comfortable. The salon itself is very nice-clean, well decorated, and bright.

I moved back from school for the summer and was so nervous to go somewhere else for my lashes other than where I went before. Michelle is seriously amazing at lashes (and hair too from what I've seen). Since lashes take a little bit of time, it is so nice that Michelle takes the time to make you feel important while you're on the lash table. She is extremely detail oriented and incredible. I would give ten stars if I could.

Femme Chic Salon is now my new salon. I will never go any where else. I had the best experience at Femme Chic Salon that I have had any where. The atmosphere was nice and inviting. I felt completly comfortable. Michelle, who will be my new stylist for life, was extemely knowlegable, friendly and did an outstanding job on my new hairstyle. Thank you Michelle for my fabulous hair color and stye. I love it. Your the best.

I am very picky about my hair. I want quality work. I want the best.. This place is the best. This is a high end salon in Albuquerque. I have not found any other place that could match the standard I get from here. I assume the best places are hard to get into so I just always prebook. Never had issues. I sought this place because I want top stylist. Been going for about 5 yrs *Cat Groomer @Abq Cat Grooming

I made an appointment online, Michelle called to change it, no big deal. Confirmed my new appointment the day before, no problem. The morning of my appointment no Michelle. Got there at 9 for a 915 appointment, thought maybe because I was a little early. 930 still nobody, no call or text. Called the salon left a message, still no call back. Extremely unprofessional. Waste of my time, and gas.

Honestly, Madeli is such an amazing person inside and out not to mention she takes such good care of you as soon as you walk in the door.My Hair color/cut also a wax came out so good! I’ll definitely be coming back! She is so good at what she does, very talented and make you feel very comfortable with any questions you may have! Thank you for such a wonderful experience I truly felt spoiled!

Just got my hair done by Michelle at Femme Chic Beauty and it came out so beautiful and I'm so happy with the results!!!! All the staff have so much talent and are so amazing and very professional. So happy I found these amazing people they made me feel so welcome I felt like I have known them forever... I am definitely coming back and I highly recommend this salon!!! #lovingmylocks ❤

Went with my daughter for color correction. My daughter had gotten multiple colors in her hair, including an intense yellow-green that she hated as it faded. Michelle was able to give her some suggestions to help lift the green, and then did an amazing job coloring her hair. No more green!

I got a dry cut from Joni... and it is AMAZING!!! I absolutely LOVE IT!! This salon is cute, personable, and in an adorable neighborhood, right next to a coffee shop. I recommend this place, for sure. Make Joni your regular hairstylist before her schedule fills up!!! She's a gem!

Michelle Halusco is a beautiful and talented young lady. My daughter and I went to see her several times. We both have gotten our hair cut and dyed and highlights. She does a fantastic job. I highly recommend Femme Chic Salon and ask for Michelle you won't be disappointed.

I highly recommend Femme Chic Salon in Albuquerque's west side. I needed some color to cover the gray and a new style for a fresh, younger look. Led by Michelle, the staff is very skilled and they have created a great atmosphere to make going there an enjoyable experience.

Best hair cut and highlights ever! Femme Chic is the place to go for stylish trends and an enjoyable experience. From Michelle's skills to her amazing personality, you will be sure to have a great experience. I can't wait until it's time for my next cut at Femme Chic!

I have never had a hair experience that did not make me cry...until I met Michelle. If you love your hair and want to love your stylist your search is over. She is an artist and I have never had a negative experience or a bad hair day since finding Femme Chic.

Madeli was my stylist. I have gotten the best dye job of my life. I was treated well and had a great time socializing and laughing with all the staff today. very lovely place. I plan to go back next week to get my brows shaped and buy shampoo.

I've been going to this salon for years and the experiences with everyone just keep getting better and better. They CARE, not just about your hair, but about helping take care of your whole self. They infuse every service with love!!

Amazing creative staff. They are artists. If you want a simple cut, beautiful color, or crazy bright colors they have you covered. I used them Michelle for my wedding and would choose her again and again …

This salon is amazing! Every time I have gotten my hair cut or colored, I have walked away so happy! All the stylists there are so talented! The environment there is calming and relaxing. Great overall experience!!!

Just had a wonderful facial with Madeli. It was Ike a massage for the face and neck. My skin is glowing and I left feeling so much more relaxed and calm. It was a truly wonderful way to start this 100+ degree day.

I made an appointment, arrived early. Madeli was sweet and did what I asked - subtle balayage highlights and a trim. The color came out exactly as I described. It took about an hour longer than i expected.

Michelle cut and colored my hair last week and she did an awesome job! She very talented and the prices are very reasonable! I will definitely continue going back to her for all my hair needs!

Had my hair done by madeli she was very friendly and asked about my concerns with my hair I loved the way it came out will be going back for my next haircut.

Expect your appointment to be cancelled a few hours before when you have booked weeks in advance. Extremely unprofessional and infuriating.

I really enjoyed the treatment. It was very relaxing and my hair looks and feels great! I definitely recommend it and will be back.

Madeli is so great. She did a great job coloring and blowing out my hair. I will see her again in 60 days. Julia Hinojos Fong

I like my experience there and Madilye did a great job on my hair (sorry if I spelt her name wrong) anyways go check it out

Very helpful and kind staff, the fish pedicure is really enjoyable and amazing experience. Definitely will be coming back!

Love Michelle! She keeps my hair healthy and always get the color and cut just right. And she’s just an amazing person.

No matter what service you go in for, you'll love your style when you leave. The fish pedicure is a must experience.

Madeli did my hair for my wedding, she made me the most beautiful bride, I loved my hair!! Awesome place!!

I bought a service for my partner and she said, "Great service and even better customer service!"

Great experience! The gals here really know what they are doing!

Amazingly service and cut. Looking forward to next time.

Madeli love the new hair color and style. Thank you.

Fish pedicure is the best you absolutely must try it

Latesha is amazing I keep going back for haircuts

Very cute clean place, with a friendly staff!

Love these girls! Best lashes in town!!!

Amazing Salon. The only place I'll go.

Super cut and style with Madeli.

Fabulous eyelash extensions!!

Excellent professionals

Everyone was awesome.

Excellent service :)