Walked into the store and had to ask for help . As we had waited for a few minutes. Several associates standing around talking. Someone did come to assist me but seemed like I was inconveniencing them. Spent 200.00 on shoes that day but will probably shop somewhere else next time.

May 12, 2017 | I appreciate everyone being so kind and helpful while looking for shoes. Everyone was polite and the young man that got my shoes was very helpful. I'll remember the customer service I received at this location in the future - I'll be back.

Bought a pair of Jordans only to realize when I got to the car that one of the shoes had a giant scuff on them had to walk back into exchange them pretty sure he gave me the one on display which had scuff mark on it and scratches on the top

Be careful what you’re buying. I bought a pair of nikes from them, accidentally ordered the same pair from nike. when I got the shoes from nike I quickly realized that the ones bought from finish line were fake. when i went to return them

Experience with sales person at Opry Mills Finish Line -- our family's experience with Demetrious, one of the sales people, was terrific. My son has a hard to fit foot and, as a young man, he gravitates towards styles that are popular but

I want to personally thank Ricky at the Finish Line in Nashville TN, Opry Mills. I purchased a pair of shoes Sunday, 5/7/2023, kids 4.5 size. He comes home from school Monday and the top of the right shoe has come un glue. Fun fact I have

I went in looking for a nice pair of shoes which I did matter of fact find BUTTT I had to look for a worker rather than them coming to me which is not a big deal BUTTTT I waited 40 minutes for the the square headed guy to bring the shoes

I recently experienced a poor customer service situation with the Store Manager this past weekend. What first started of as a simple misunderstanding quickly turned into an unfortunate and awful consumer experience. My brother and I were

Good shoe selection, but not great customer service. They were able to tell me I have high arches but that's why I came in. When asked to point me in the direction of running shoes best suited for high arches, the clerk immediately got a

Best experience ever, Taylor and Erin really helped me out more than any other sales person I have ever done business with. They totally understood what is was looking for in a pair of shoes and I ended up getting two pairs they

They were great. We went back for a faulty shoe, and one gentlemen went above and beyond to help us get the show replaced. If course they didnt have the shoe we needed so we got it shipped to the house within a few days.

I dont know if shoes today have BTC hidden in them but their prices certainly indicate so. No knock on Finish Line, accross the hall the big FL was the same. Service was good but could have more of a selection.

Foot Locker didn't have the Reebok shoes I wanted in my size. Proceeded across the hall in Opry Mills Mall to Finish Line and *bam* had them in my size.

We love this place, Erin and Anthony were so helpful and knowledgeable, with sizing and inventory, we will return. Thanks guys Adriell Patterson

Great selection of shoes and cloths, check when there delivery's come if there's a new shoe release there inventory will be seriously depleted!

We trying to buy a pair of tennis shoes but they close the doors on Sundays by 5:45 ,they don’t care if have 5 or 10 customers on the line

Worst customer service imaginable. I'll be buying my shoes directly from Adidas from now on. Get your employees in check.

Exactly what you would expect from an athletics store in the mall. Clean and orderly, a bit pricey.

My son worked there for a month and they are still taking a long time for them to pay him.

finish line has great shoes and socks. be sure to check out their jordans and adidas

The man who helped me was incredibly helpful and very nice

They need more retros but beside that they're great

Closing the doors 20 min before closing time.

Love the shoes wish there were more though.

Nice place to pick up some fresh kicks.

Bad service would never return!!!

The staff is very friendly

Great shoe selection.

Shoe place

love it .

Good

Good

Ok