Be AWARE of fitness first menai contracts. They have continuously done me wrong since I signed their contract with my brother, I told them I wasn't going to be around for more than 3 months in the area and the young staff signed me and my brother to an 18 month contract that I've been battling to pay ever since I lost work (over a year now) and had to move away from Sydney. This contract is only for menai and gives no access to any other store in Australia. When I moved I continuously called to put my account on hold and they assured me it was put on hold but then a week later, they would charge me the rest of my money.. 6 different times this resulted in an overcharge in my account- leading to me having to cancel going to Sydney altogether.. due to having to wait up to 3-5 business days to get the money back. They are absolutely hopeless at menai fitness first and I can garentee you they are only in it for the money. Get your own set of dumbbells and stop feeding the scammers more money. Its very sad to see a successful, rich, business that's been thriving more than others, do this to its essential customers and people who genuinely wanted to better their lives but got locked down. Oh and recently sent them the details they asked for to cancel both accounts and I still got charged full amount only 2 weeks after this, its sad to see.

The gym isn't to bad, but the administration and how they deal with their contracts is terrible. Had to pay extra $250 for absolutely nothing. First fee a mandatory personal trainer fee, which apparently I couldn't opt out from, and after two years still haven't met as his timetable doesn't align to when I train, but look didn't push here so I'm equally at fault. Still think its a sham that had to pay for it though. Secondly, the 30 day contract termination period. Its a ****** gym not a job, why the f*** do I need to give you a month before I quit. To make it even better I quit on the 5th and my payment is scheduled on the 2nd. Yup, you guessed it after the 30days, I had to pay the full monthly fee for 3days worth of training that I couldn't use any way as I needed to quit a month earlier. Two months of calls, emails, "fights" with them and the only message I got is "Thank you for being a member with us." So gym is fine - spacious, plenty of weights/equipment, people inside are pretty nice, one of the worst admin/contracts I've ever seen in my life and once you leave they just drag you around

What a difference a few months can make. I had written this review early 2022. Now late 2022 and i'm really looking forward to my membership ending. Now the sanitation wipes are rarely stocked, I dont recognise any of the staff that were once there, equipment is falling apart or is broken and the cardio machines have been disconnected from the internet. I left what I'd formerly written in the hope it gets back to where it once was.... "This club has everything you'd expect from the brand, has multiple sets of equipment so you never really wait, and this one in particular i find is never too full. The staff are friendly and don't bother you unless you go seeking their help which i love. I don't normally bother leaving reviews for larger known franchises or brands, but fitness first has really stepped up its game. The brand itself developed the fitness app which allows access to videos to use either at the gym or at home and I love that. The only way it'd be better is if it had a sauna...all my stars for a sauna."

Now to say i go to this gym a lot is a HUGE understatement. I basically live there! I have been going to this gym since it was a goodlife and i have to say... sticking it out through the transition to fitness first was the BEST choice i could have made! This gym is AMAZING! the staff are so friendly and if you try talking to them, they actually get to know you on a whole different level. The gym is regularly cleaned and apart from some inconsiderate patrons (trying to use 2 machines + at once or leaving weights out/racked) the gym has nothing to complain about. Or rather. It has done everything Perfectly! For anyone considering joining. This gym is a EXTREMELY friendly place and no matter your shape or size, you will feel welcomed. :) - Paul

Been training for years and as a result been to countless Fitness First. Went to this one once - never again . Not even a basic 24 hour gym . It’s not 1999, you can now remain open at all times (cheapskates do not want to pay out the extra insurance that will be required for a 24 hour gym) . Limited hammer strength type machines . Not even a bicep pin loader or a basic pec dec (the most effective basic pec workout ) Machines are just scattered around - you need a map to find a pin loader you want . Benches are too hard Other fitness first have pools / saunas etc . This is by far the worse Fitness First I’ve trained at . I’ve trained at carlingford, Rockdale , Sylvania etc . Avoid at all costs , Menai has lots of gyms and they are 24 hours

Been going to this gym for 12 years back when it was goodlife and when it changed to fitness first. It's a decent sized gym with good facilities, equipment and classes. Where it falls short, the gym has shocking customer service and they make it impossible to cancel your membership. It took me more than a month to cancel it, I was constantly calling and I was told every time someone would call me back because only the manager had authority to cancel memberships. No one ever called me back so I had to follow up and the lady who finally cancelled it was so rude I assume she was the manager. If you don't care about all that than it's a pretty decent gym with everything you need but keep it in mind when applying for a membership.

Worst customer service ever! Trying to cancel my membership since early March. Talked to Jason in person twice (I had to come on 2 different days!) who that time confirmed it would definitely be canceled within a week. Last week talked to Marcus who apologised and also said it would surely be canceled asap and all my overpaid membership fees will be refunded. I mentioned that I had changed my debit card and therefore gave him my new card details for the refund to be processed, however, I just found out that I was charged once again but from the new card. Totally unacceptable and unprofessional behaviour. I would never ever go with Fitness First again just for the sake of not having difficulties to cancel my membership.

My first year with Fitness First Menai has been great. All the trainers and staff are super nice and take an interest in you no matter what fitness level you are at. I like how they have given me tips and tricks on my form during workouts so I can benefit the most from my exercises. They have an astounding, clean and comfortable facility filled with high-end equipment and a positive environment (Everyone seems really happy to be there). From their strong service to their friendly staff and management, Fitness First Menai is an incredible gym for everyone, from beginners taking their first steps into a gym to professional athletes & competitors to train at.

Went today to request a freeze on my membership as going overseas. The staff said they don’t know how to do it or have access to it. They can take my payments, activate memberships but cannot freeze memberships. Or worse - don’t even know how to it. They said I need to email customer support. There is no other option. Liars. All these obstacles are for people to jump thru with all these bureaucracy in place to demotivate members to do any adjustments to their memberships. Many other gyms are a lot more flexible and people who work there know what to do and have full access. Shame!

It's a shame such a good gym is being ruined by people not using towels on the benches, nothing worse than seeing some sweating all over a bench and knowing you need to use it next. It's not just a few people by a lot seem to not use towels. The staff don't do anything about it and you even see the personal trainers training people on the benches without towels. No point having signs up everywhere telling people to use towels if you don't enforce it. Same issue with weights being left lying all over the place. Plenty of staff up there but they don't seem to do too much.

Been a long time member over 20 years and have been in a lot of fitness firsts, Menai has really dropped the ball. Machines constantly broken, urinal has been broken for a long time now, Staff rarely say Hi, rarely someone on the counter, Management are a massive let down, was told I couldn't help my mate out because I work as a PT outside of the gym even after I'd explained myself. Will be looking into other gyms around the area as soon as I can.

I was attacked verbally without provocation by other member of the gym that I have never seen before at Fitness First Menai and the management did absolutely NOTHING. I reported the incident to the police and still the management at the gym did nothing but hung up on me when I complained and blame me for reporting the incident! I am an old person who is trying to keep fit but for the gym I am disposable, a second class member!

Pretty decent gym. Relatively clean. Decent range of equipment could do with a couple more though, as it does get busy in the arvos when all the school kids are there. Only other thing to improve on - fix the rig area flooring. It’s so uneven and has multiple deep dips in it - its a tripping hazard, I’m surprised no one has hurt themselves yet - especially when doing heavier sets of squats.

Complete robbers - STEER CLEAR!! Why bother paying a higher fee for a 'Monthly' contract when they refuse to cancel your membership and ignore all communication!! I've been trying to get out of my supposed 'cancel anytime' contract since APRIL! They are literally stealing money out of my account. Made countless calls, sent emails. Don't know what else to do at this point

Jordan (one of the managers) is one of the nicest guys you'll meet. He was extremely accommodating with my awkward membership periods and still delivered a great value gym membership for me. Truly a top bloke. The gym itself is very nice and the Pilates classes I've attended have been great too. Highly recommended

Great gym. Not your typical creepy annoying guy gym. Some of the masculine types in the weights area but the classes and bikes are free for people that are wanting to get stuck in. Great safety measures and 24 hour access. Showers could do with being a bit warmer and an upgrade on the heads but otherwise great.

This gym has been recently upgraded and has far better equipment than previously. The gym is quite spacious and even in peak hours is able to handle the amount of people very well. The squat racks are in a bad location, however, as no mirrors are available to ensure you have the correct posture.

If you gym regularly Fitness First is the best from my experience. With covid and no 24hr access atm, they have staff Sunday now. Doing it right by your members. Extremely pleased. Only thing I would like to see is when 24hr access is back, that they allow the use of lockers.

I've been training at fitness first Menai for 2 years, I've recently started training with Jai (PT). Jai is fantastic to work with, really receptive and has helped me actually achieve my goals. I'd highly recommend Jai to anyone looking to improve strength or lose weight.

The gym is okay mainly my 5 star review was for the personal trainer “Jai”. He honestly taught me so much throughout our session and my progress has fully changed me as a person both physically and mentally. 100% would recommend you book a session with him.

If the old lady who’s the manager servicing you run. I asked where I could find an item in the gym and another time asked to refer a friend, gave me Bankstown attitude and took 10 minutes just to answer my question with her eyes rolling.

One of the best gyms I've been to, great staff, excellent trainers, awesome group fitness instructors, a warm, family friendly enviroment, well maintained and naturally well lit. It makes working out a whole lot more enjoyable.

Apparently being a Platinum member at fitness first doesn’t mean you can train at the nearest gym at 2:30pm on a Sunday. Absolute joke, wouldn’t recommend fitness first and especially the Menai Gym to anyone.

I found my personal trainer Jai to be extremely patient and focused. I have seen results in a matter of weeks thanks to his nutrition planning and workout schedule

Great gym. Heaps of equipment and the staff is always friendly. I enjoy the atmosphere and have always felt really comfortable working out here.

Sent an email cancelling my membership 6 weeks ago and they are still taking money out my account. Bet I don't get a refund............

Great and knowledgeable staff always clean and presentable. Equipment is always clean, friendly environment good people to train with.

Great atmosphere, friendly staff and members. Very clean and I love going, working out. However, they need a decline bench.

I love having access to an amazing PT when I need guidance and help with my program. I just love the overall atmosphere.

I like this gym. Sunny. Lots of the right type of equipment. Not too many boof heads. The staff are nice. I recommend.

Love it except it's really expensive, other than that it's a great gym with friendly staff and a variety of equipment

If only people would put their weights away, stop dropping their weights and use a towel this place would be great.

Great vibe.. friendly staff and trainers. Plenty to do - classes equipment etc. Lots of parking nearby as well.

Fantastic service and staff are really lovely. Always look forward to walking in and being greeted so warmly

Easy access, the services that this establishment provide are great and it is not to loud like some gyms

Spacious, clean, plenty of equipment. Train during off peak hours, so not sure how busy it gets.

Some instructions are friendly n helpful! Atmosphere is very good! Reception is warm welcoming

Love this gym! Awesome classes, with awesome instructors. Also love the girls at the creche!!

New barbells and weights! Equipment is clean and mint! Only missing a proper Olympic platform

Good and friendly staff. The place is clean and well maintained. I would recommend to others.

Amazing staff which makes the world of a difference when it comes to a gym.

Always welcoming, plenty of equipment and clean gym. Great place to train.

I love this gym, the atmosphere is amazing and the staff are great here!

The ballet studio is unreal. Wish I knew this gym existed years ago.

Needs better air extractors for smell. And more cable machines

Really good gym with lots of room and free classes for members

Large gym, new equipment, minimal ppl even during peak times.

Staff is awesome, cycle spin classes well worth it......

Nice gym and nice staff nothing to complain about.

I love this gym it has such a relaxed atmosphere.

Great club, nice equipment and amazing staff

Thanks Jai, your PT services are fantatstic.

Great staff and a friendly atmosphere!

Love the classes that are offered

Clean and spacious

Open and clean

Gym in the sky

Fitness.