Five Smooth Stones Audio - Video - Smart Home is a Home theater store located at 5269 Hood Rd, Jacksonville, FL 32257. It has received 256 reviews with an average rating of 4.9 stars.
Monday | 9AM-4PM |
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Tuesday | 9AM-4PM |
Wednesday | Closed |
Thursday | Closed |
Friday | 9AM-4PM |
Saturday | 9AM-4PM |
Sunday | 9AM-4PM |
The address of Five Smooth Stones Audio - Video - Smart Home: 5269 Hood Rd, Jacksonville, FL 32257
Five Smooth Stones Audio - Video - Smart Home has 4.9 stars from 256 reviews
Home theater store
"I recently visited Five Smooth Stones as part of a new home buyer agreement/package, where my builder enlists Five Smooth Stone to oversee a great deal of technology installations and upgrades"
"I just bought a home and felt overwhelmed with getting all the tech up and running throughout the house"
"Chris and Will showed up on time and got straight to work installing my surround and security system"
"Five Smooth Stones was a part of our new construction building process in Rivertown"
"Unbelievable service from the moment I stepped in the door"
I recently visited Five Smooth Stones as part of a new home buyer agreement/package, where my builder enlists Five Smooth Stone to oversee a great deal of technology installations and upgrades. The experience was nothing short of exceptional. The process was seamless, beginning with scheduling an appointment. Upon visiting the store, I was met by John and Anthony, both of whom were professional, knowledgeable and very helpful. The facility is state-of-the art and showcases a wide-range of products for the customer, including flat screen TVs, mounts, sound bars, designs options and other technologies. The staff had my floor plan and was able to sketch diagrams to strategically place electrical, cable, internet and other outlets, for the builder to utilize. We covered every conceivable technology design area, including outlets, smart boxes, home security systems, internet routers, closed circuit television, audio products, TVs and mounts. That notwithstanding, at no point did the staff ever attempt to oversell or pressure me into making purchases; rather, they took the time to provide honest feedback and recommendations, as well as to answer all of my questions, ultimately working working within my budget. I would recommend Five Smooth Stones, without question or hesitation, to anyone in the market for home technologies.
I just bought a home and felt overwhelmed with getting all the tech up and running throughout the house. I called to set up an appointment with Five Smooth Stones and was reassured on the phone that everything needed to secure my home and get it up and running would be done in just a few hours. Ronnie and Chris S. showed up, asked a few questions (where to hang the TVs) and in just a few short hours, everything was done. I didn't have to oversee anything or check on them...they just got to work and were done in no time. They even connected all of my devices to each TV without me having to ask. Additionally, they gave me a thorough walk-thru of the security system and made sure that I was comfortable with their instructions before they left. Fast forward a week later and everything works and runs smoothly. I highly recommend them for all of your tech needs. Great guys to work with!
Chris and Will showed up on time and got straight to work installing my surround and security system. Both were extremely knowledgeable and professional. Maximum productivity without wasted effort, these gents didn't dilly dally! They were friendly and engaging, didn't speak over my head with technical terms. They also made sure I understood how everything operated and said they'd be glad help with any issues that may arise. The surround install looks awesome, components neatly stacked and tidy, all wires zip-tied/tucked. The sub woofer I ordered was on back order so they LOANED me one until mine comes in! My home networking panel looks great, you can tell these guys are proud of their work. You get what you pay for here, check them out! BTW my surround system ROCKS!
Five Smooth Stones was a part of our new construction building process in Rivertown. From the beginning, they were helpful in addressing all of our electronic/cable/internet needs. After moving in, we ran into an issue attempting to install a television on our covered lanai, and we reached out to the company to see if they could assist. Anthony and John were professional, knowledgeable, and helped us with our finishing touches in making our new backyard perfect! They arrived on time and gave us advice on placement and other factors we hadn’t considered. They securely hung the tv and we haven’t had any issues. We can’t recommend Five Smooth Stones enough, especially Anthony and John! We will be repeat customers due to their professionalism and friendly service.
Unbelievable service from the moment I stepped in the door. Showed John a few pictures of the wall I wanted my new TV and soundbar installed and everything he recommended was spot on! The turn around from purchase to install was phenomenal. John and Paul came to install when multiple other contractors jobs were being completed around the house and they worked around everything and did fantastic work! They were professional and knowledgeable. They walked me through the whole setup and made sure I was completely satisfied before they left. I couldn’t be more happier! I whole heartedly recommend them to do any setup in your home! Appreciate your hard work gents!! TV- 82” Samsung QLED Soundbar+Sub- Sonos Arc
The team at Five Smooth Stones continues to exceed my expectations. I was experiencing some technical difficulties with my Sonos Connect amp and had asked if they could test it out for me, which they did. Thankfully, it checked out fine after having to do a factory reset. When I went to pick it up at their operations facility Roger was kind enough to answer several of my questions related to my Sonos setup. After expressing interest in purchasing a couple of extra components, we discussed options and he was able to sell them to me while I was there! While the equipment did cost me money, the diagnostics, consultation and great service did not! Thanks guys!
Five Smooth Stones installed our sound system and security system in our new home about two years. The systems have worked perfect. However, yesterday my Sonos system just worked working. I tried the usual things to reboot the systems. Nothing worked. This morning i called Five Smooth Stones and spoke with John. First, John was very nice and professional. He walked me through the diagnostics of the system then ask me to close out the Sonos app and re enter it..it then worked perfect. Outstanding problem solving over the phone! Saved me a technicians trip to my home and hours of time! Outstanding support and very knowledgeable. Great job John!! Salute!!
They were an unbelievable group of people! Tyler Stone helped with the whole experience getting everything set up and graciously answered all my questions within an hour each time I had a question! When we had the install, Scott Hollis and Chris Smith did the install and they were absolutely awesome! Both were super professional and did a wonderful job and quickly! They cleaned up and answered all questions in a professional manner and interacted with my family. The whole team of Chris, Scott, and Tyler was a 5 star team and the equipment they use is the best. Absolutely would encourage anyone to use them and 5 smooth stones!
Joe and Chris from 5SS were here yesterday to hang two large flat screen TVs (60 and 75”)in our bedrooms. The 75” was a Frame TV, which went in the master bedroom, while the smaller one went in a guest bedroom. The installations were quickly and professionally completed, and looked fantastic once done. Joe and Chris were very knowledgeable about their products, and were a pleasure to work with. They were very neat as well, and made sure that all work was done to our complete satisfaction. This was the second project that 5SS did for us; we are extremely pleased with all of the work they have done.
We built a house in Rivertown and Five Smooth Stones installed all of our audio & visual components. Ryan was about sales person who was fantastic during the entire process. From selecting components to outfit our home perfectly, scheduling and making sure everything ran smooth. Fred and Tony were our installers for our TV’s and Sonos systems. These guys were amazing. Very friendly (good since we spent almost two entire days together) and helped us learn each aspect of our new visual and audio components. Great company to do business with. I HIGHLY recommend them.
I have had the pleasure of working with Five Smooth Stones for 5 years now, there team has always been professional and courteous. When I first started working with them my main point of contact was Roger Bolman, no matter what I needed Roger always was available to help. Roger always helped out with scheduling and service, especially when I would have one off items that were not always able to be scheduled through the proper channels due to time restraints with walks and closings. Can't say enough about Roger and the entire team at Five Smooth Stones.
Scott and Chris did a great job today installing and configuring our new TV. Not only did they get the new TV connected to our Control 4 system in no time, but they also helped us move the old TV to the bedroom and get it working as well. They were knowledgeable and professional, and most importantly they were very patient in explaining the operation of all the components. They suggested options for getting all the functionality we needed. We knew when they left that the system was properly configured and ready to go. Thanks for a job well done!
Brian came out and installed my security system several months ago and it has changed the way I view the security of my home. I love that I can set and disarm it from anywhere and get alerts on my phone when I do. It’s given me peace of mind and there’s nothing more important than feeling secure. The installation was quick and efficient. Brian made sure everything was cleaned up and made sure that it seemed as though it had always been there. Great company and service provided by their team and I give them my highest recommendation! Thank you!
Anthony spent a great deal of time designing my project for my new home entertainment system and wifi system. He helped me find the right products within my budget. Joe, Colton, and Scott did an amazing job with the installation. They thoroughly cleaned up all dust from drywall cutouts, tested the system, and gave me a run down on how to use everything. The TV mounts look great and the system sounds amazing. Wifi is super fast and handles our household's devices flawlessly. Will definitely use them for my loft project when it rolls around!
We have a new build and Five Smooth Stones were the Builders installer. They came to the house for our initial training on the key pad and then a second time for a HD door bell swap. I was less than impressed initially with the sale of the door bell as it was not the type that I could use without the monthly subscription. The company however, had no hesitation in taking care of the problem and the Technician "Andreas Posada" could not have been nicer and more thorough. Great customer service!
I had to take the time to recognize the work that Andres Posada and Aaron Contee performed at my home as they mounted a 65” TV and connected several Sonos Amps, Subwoofer, and Soundbar. The attention to detail and professionalism was absolutely impressive. Not only did they do an amazing job with the installation and connection, but they also ensured that I understood every piece of equipment and the best way to operate it. I would recommend this team without a doubt and without hesitation.
As a pastor, it is my responsibility to make sure that our church is protected. Richard from Five Smooth Stones came out and did a full walkthrough of our old security system, fixed several issues that we had been having, updated our panel, and made sure that I knew exactly how to use it before he left. He was courteous, professional, and thorough as he went through every wire in the church to be sure that we were protected. I can not thank Five Smooth Stones enough. Highly recommended!
I've been doing business with these folks for the last ten years and have always, no joke, been treated well with on time arrivals, extremely professional attitudes and top notch results. There is a lot of competetion in the AV install world, but folks that treat you as a member of the family are hard to come by. Joe and Bill were our techs and two gentlemen they were. I would be pleased to recommend Five Smooth Stones/AC Tech to anyone looking for excellent work and fair pricing.
We were having constant speed and reliability issues with our home Wi-Fi for several months and were not getting the help we needed from our cable internet company. Victor from Five Smooth Stones came to our home and spent a couple hours investigating the issue and reconfigured our existing equipment and infrastructure to give us consistently high speeds throughout our home. He was incredibly knowledgeable, kind, helpful, and professional. We highly recommend Five Smooth Stones!
Andrés Posada was excellent and very professional. I am very lucky please with his assist on the security and alarm issues. In Fact, he came to bring a pending remote control device , and end up helping and resolving me with another security situation. He was sharp and very clean. Very polite and educated person. Demonstrate to be very knowledgeable on the area. Absolutely no regrets on doing business with Atlantic Home Technologies. Highly recommended!!! Thanks a lot!!
I have been a 5 Smooth Stones customer for 3+ years and have found the sales & technical teams to be professional and deliver high quality products & services. Just recently a SunBrite remote went bad likely due to being outside for 90% of the time (pollen, humidity). Due to supply chain constraints - it was very difficult to find but with some perseverance - John Prince was able to get one. That's the kind of post-sale support everyone yearns for but rarely gets.
Five Smooth Stones set up both my family room and theatre audio/visual. The price was competitive, the work was done well, but most importantly they have been outstanding with customer support. Any question that arises, they are quick to respond and happy to come back out to the house if need be. David Jarvis in sales and Andres Posada in service have been a pleasure to do business with and Five Smooth Stones will be my only call for the next upgrade to my system.
Five Smooth Stones=Excellent I had a new receiver, universal remote and Apple WiFi booster installed. Fred and Chris were very knowledgeable and super professional. If I had questions, they had the answers! Fred gave a detailed tutorial on my new equipment. We are thrilled with the install and this company. Customer Service guys are friendly and experienced with technology questions. Highly recommend this company and the employees! A++!!!!
I usually don't do review but I had to write something about the service I received from Chris and Jordan of Five Smooth, first I must acknowledge their professionalism and their focus to details. They both installed my two TV mount and floating shelf which turn out really great and i have to mention how neat their work also was. I would happily recommend the company and importantly both guys for your installations.
Joe was absolutely positively fantastic! He spends the time he needed to fix our problems with the receiver and took as much time as we needed to feel comfortable with the set up. Joe has been to our house before and we had the same excellent experience with him again. Each person there is great, but Joe goes above and beyond to make sure you are taken care of! Excellent experience with Joe and 5 Smooth Stones!
Great work done by Joe and Thomas with our camera installations. Team of professionals who explained all the work being done followed by checks on all systems. We are very pleased with the quality of products we are using specifically our security system. The HD quality, immediate response and no latency are the true attributes of our system. I give Five Smooth Stones my highest recommendation! Five Star!
Great experience with five smooth stones! Anthony was my initial contact and helped plan out the system for new built home, he is awesome and knows his stuff. I had Joe for my installation which went perfect without any issues, my audio looks great in my entertainment center and the speakers sound fantastic! Also, Joe installed my security system as well, he is a fantastic technician and knows his stuff!
We were having trouble with hooking up our new TV to existing surround sound system. The team came in and quickly diagnosed the issue, we ended up getting a new receiver instead of spending lots of money rewiring which wasn’t necessary. They spent the time to show us how all the features work, including connecting our iPhones and I have 1 remote now! Professional, on time and great customer service !
They replaced my A/V receiver and Subwoofer amp with new units. System up grades made a big difference in performance and the work was performed quickly and efficiently. Everyone I worked with was helpful and informative. Since the original system was install over ten years ago we have used nobody else for repairs or replacement work. I would recommend Five Smooth Stones for your A/V System work.
I love Five Smooth Stones Audio! Almost 10 years ago, Five Smooth Stones installed my BOSE Lifestyle System in my home and did a great job! The surround sound recently stopped working, so I called Five Smooth Stones. Today, technician Fred came to my house and within 25 minutes my system was working perfectly! Fred was very knowledgeable and helpful. I highly recommend Five Smooth Stones!!
Joe and Bill were a great DUO! Very professional. Very detailed. Their thoughtfulness and thorough process made me feel comfortable. I can tell that they BOTH loved their job, and they were so patient with me. Today was one of the best days of getting installation of surround sound, including patio speakers. They mounted EVERY television on the wall, with ease! No complaints! No regrets!
Fred and Chris did an awesome job installing our home technology. They were professional, thorough and courteous. They provided excellent customer service and support from start to finish. This is our third new home install with Atlantic Technology and we have been extremely pleased each time. Strongly recommend their expertise and commitment to excellent service start to finish.
My family and I are building a new home and wanted to have a great setup for home video and audio. Anthony did an awesome job of helping design a setup, including walking me through the home and looking at each room together. And Nick and Bill did a great job installing. Was all a very smooth process. I am looking forward to moving in and using the new setup. Thank you guys!
Fred and Will installed a Sono’s surround sound system with sound bar, and sub-woofer. Both gentlemen were extremely professional, polite, tidy and explained how to switch between our patio and living room systems so that my wife and I could easily understand. The customer service from 5 Smooth Stones has always been top-notch. I would highly recommend them over anyone else.
From the moment I walked into the showroom, all the way through installation, the process was amazing. John was informative yet spoke in a tech level I understood while shopping in the showroom. Joe came and installed the speakers we chose and was neat, clean and helped me set up the app and explained how to work the new system. The entire experience was amazing.
Perfect customer service. Roger helped me understand the setup and workings of our home’s patch panel/internet/cables with only one picture I sent to him. Twenty minutes on the phone saved me more hours on YouTube trying to figure out how to get Ethernet ports to work in our home. Very helpful and patient while I asked questions and directed me step by step.
The guys from Five Smooth Stones installed our 74" LG TV, a 55" T.V. and our Home Security System. The installation was perfect. Everyone worked together to get the job done quickly and correctly. Such a pleasant experience during a north east move to Florida. Highly recommend Five Smooth Stones to design and execute all your home technology needs.
Fred, a five smooth stones technician, did a great job installing a new TV and moving the sound bar. He was on time, very neat, cleaned up well and the TV and sound bar look great. As always, Chris, our business representative at five smooth stones, did a great job listening to what we needed and setting up the appointment for the installation.
Recently purchased a security system and electronics From Five Smooth Stones (through Chris). Good recommendations on what was needed, and Bill and Raven were great in setting up the electronics in the new home! That included smart door locks, tv’s and troubleshooting connections. I would highly recommend them to do any future work!
Aaron and Andres came out from Five Smooth Stones Audio Video and More to install and connect the smoke detectors to our home alarm system. The professionalism and knowledge they displayed definitely five plus star rating. The installation was quickly completed without any problems. We highly recommend this team and their company.
We had an awesome experience with Five Smooth Stones/Atlantic Hime Technologies. The technicians were prompt, very professional, very customer oriented regarding our needs and executed their mission to exceed our expectations. Thanks to their concerted efforts, we have “cut the cord” from our media sources. A job well done!!
Joe was so thorough, professional, and patient! Not only did he do an incredible job with the installation, he explained how everything works in a way that we understand and feel confident. The person with him (don’t Tethys name, sorry!) was resourceful, respectful and hard working. Can’t recommend them enough!
Aaron Contee was our installer and he did an excellent job. There was a lot to be installed and he worked non stop to get it all done. He was patient and methodical. He was extremely professional and was an excellent teacher - teaching me how to use the systems. I highly recommend him and Five Smooth Stones.
The gentlemen that came to fix my outlet that was not working and hang my tv was very professional, polite, and knowledge. He provided great customer service and was very helpful. He answered all of my questions and provided quality service. I will not hesitate to call Five Smooth Stones in the future.
Unbelievable experience. Top notch service. They took great care of me. I bought a Coastal Source backyard audio system. John guided me to the perfect set up. When you want the Best go here. They have a new showroom that is absolved impressive. Trust me. You can’t go wrong with them. They’re the best.
Andrés Posada was extremely professional and provided outstanding service and guidance on the operation of the house security system. He ensured that I was aware of all the options available to customize the system to match my requirements. I will recommend his services to family and friends.
Adrian and Joe did a fantastic job installing my security system and hung up multiple TVs in my new home. They hung small and large TVs with perfect precision. Also, they fully installed all the home surround sound. Joe and Adrian were professional and a pleasure to work with.
I’m certainly not a tech person and the reps from 5 smooth stones got our home up and running efficiently. Ronnie, Will and Chris were patient and made sure everything was working and I understood how to operate it prior to leaving. Definitely recommend them for future needs.
Just had a service call from Five Smooth Stones after experiencing an issue with my Apple TV and Universal Remote Control. Joe Lane from Five Smooth Stones took care of all our video issues quickly and efficiently. We are very pleased with Joe’s work. He did a great job!
Scott did a great job-finding out that Control4 was not the problem but AT&T and their subpar equipment. He was courteous, knowledgeable and explained things very thoroughly. I can not recommend Scott too highly. Great job and an asset to the organization. Well done!
5 Smooth Stones was a great partner in recommending the right AV and Security systems for our sized home. The technician Joe was extremely professional and helpful in getting everything installed and optimized. Quality products and quality service - highly recommend.
Five smooth stones AV wired our whole house for cable , internet and security. I was happy with there follow through. We had a little issue and they were all over it to make it right. Great job in the end guys ! They are Great team to handle all your AV needs ! Drew
We have been working with AHT and FSS for over 20 years and are consistently pleased with their knowledge and professionalism. They continue to have the best installation methods and trained crews proving top notch, state of the art equipment and service.
I have been using Five Smooth Stones for over 20 years and they never disappoint. They just sent Joe out to reprogram my system after I bought some new equipment and he did an amazing job getting it all set up again and explaining all the changes he made.
Andres Posada was very courteous, detailed, well informed on the equipment and installation. He was very helpful with our app setup and functionality as well. Five Smooth Stones did a great job with our alarm system and we feel very safe. Thank you!
I contacted Five Smooth Stones to do some work on my outdoor patio as they were the company that originally installed the surround sound when the house was built by another couple. I submitted a request on their site, and here is a timeline
The service rep that came to my home was absolutely professional, courteous and respectful. He was masked took of his shoes and well informed about the product and services. I believe his name was Aaron. We need more like him. Great Job!!!
If your building a house or improving your house I would seriously consider Five Smooth Stones to do your build out for your home video and automation.I love the knowledge of this store as it relates to all home video and home automation.
We just purchased an awsome Sonos 5.1 surround system from Five Smooth Stones. They have been an outstanding company to work with. I solicited there services a few years ago for my whole-home system and the experience with them have been
Missed an obvious add on with my install and basically negated everything I planned and purchased. Refused to accept responsibility and respond to my email - instead sent me a quote for almost $1k to do what should have been done and was
I had a component replaced via warranty. Once I alerted the team; they jumped into action. They called, got the info for the warranty, set an appointment, showed up on-time, completed the exchange professionally, and was in / out in 40
I closed on a new home and wanted to have all my TV and Sound systems set up properly, so I chose Smooth Stones/Atlantic Technologies and was not disappointed- I worked with Anthony for the consulting and sales process and Anthony was
John and his team of very professional technicians are proficient and extremely knowledgeable regarding state of the art technologies in all areas of sound and security. My wife Deborah and I are now very comfortable after Johns team
Five Smooth Stones installed new projectors in our church and did a fantastic job. The installers were friendly and very knowledgable of what they were doing. They left things cleaner than when they found them, which is always a plus!
Excellent work performed for our sound system and televisions installations. Each employee we worked with were very professional and informative. I highly recommend using this company for all the services they offer.
Chris and Thomas were very help and extremely knowledgeable. The installation went very well and minimal time in the house. We are very pleased with the customer service and product installation! Highly recommended!
Andres Posada and his assistant were great at installing my network, cameras, TVs and central vacuum. Some items were back ordered and we had to change them for different products, but the end result was great.
I can not use more superlatives in writing about Five Smooth Stones. No one comes close to their knowledge and service. They have always taken that extra step for clients. Don’t think about calling anyone else.
Chris did a great job installing our new system and helping walk us through all the set up. He was very professional and knowledgeable and went above and beyond in his work. Will use again for any future work!
Chris was very knowledgeable and helpful in setting up our home security system and AV connections. He also walked us through all of the components of our system and was extremely detailed!
I am extremely happy with the system for my new home. Is easy to use and has many features to keep us safe. My installer Andres was great and explained all the details. Would recommend 100%
Scott, Jarvis and Dustin were amazing. The technical skills along with customer service interaction was fantastic. Especially Scott, he is a wonderful asset to Five Smooth Stone.
Bill Adrian and Colton were awesome. It was a huge job and they handled it well. Super conscientious and very well informed. A pleasure to do business with.
Jo is always great! He knew exactly what to do to solve our problem. He’s been our Tech for more than 5 years. Don’t know what we’d do without him!
Bill was excellent and very efficient! He is very knowledgeable and explained how the system works where we could understand it better.
Raven and Bill were very polite and responded to my needs. Very professional and answered all questions respectfully. Would recommend,
Victor Richmond is excellent salesman and provided excellent customer service. He made the whole process very smooth.
Bill & Colton were very professional, knowledgeable and helpful in getting our system set up. Would highly recommend!
Joe was great took care of everything and made sure we were happy! Very professional and considerate!
Thomas and Zach were very professional and informative. Thank you for helping keep my family safe.