Really bad experience at the brand new Presidio location in Fort Worth. Went in to exchange a pair of shoes I received as a Christmas gift that were too big. Walked in at 7:30. They close at 8:00. Stood for a while as the referees looked at me. Asked one of them (I think she was a line judge) for help and I was directed to a counter where 4 more referees (three leads and a tail official I believe) stood and ignored me until I asked for help. Not a great start, but I'm still cool at this point. I put the shoes and receipt on the counter and then waited with them while they figured out, as a crew, how to execute the exchange. After further review the lead referee informed me that they would refund the buyers card even though I have a gift receipt and I am trying to exchange. I was then asked for my card so the money could be refunded to it. I said I wanted to exchange for a different size not a refund. She said it was a pain to start over so she was going to finish the refund on my card and then just re-ring the new pair. Seemed stupid, but I was still being patient. She swiped the card and gave me a receipt that the money was returned to the card. I went to the Mens shoe wall to get my shoes in the right size. Because of all the time the return took, when I finally flagged down an official I was told the store was closing at 8 and the registers were already closed. I could go online or come back tomorrow and I was walked to the front of the store. When I got back to my car I checked my bank and the money had not been refunded. When I went back and knocked on the door I was ignored while the aspiring zebras shot hoops. When I called Footlocker I was told it would take 5-7 days to get my refund. This is the dumbest interaction I have had at a store ever and there is no chance I will go back especially since the same shoes are half price on Amazon. This is why Brick and Mortar stores are disappearing. Why subject yourself to this when it can be easily done online for less. Oh wait, that's right, people need jobs... silly me to try and support young people entering the workforce.

I went to the store and tried to pick up the shoes I won from the raffle, there some system issues and no my name on the list, but I did have my reservation code and my ID with me. Instead of helping me figure out the problems, they kept telling me the policy. They didn’t work positively to help me solve the issues. They were friendly but they were not helpful.

Good Store just one of the employees was kind of rude asked for a size on a shoe and he didn’t even bother to go check and said he only had big sizes so I came back a couple hours later and got my size from another employee

Really reached out far and beyond there duties...just to make sure there customers are treated fairly.. cheers to the young lady who helped me at the town center foot loccer and she was beautiful inside and out

Average experience. The shoe I wanted they only had 2 sizes. Glad one of the sizes was the one I needed. Store worker was not attentive to me and it was not busy at all

I don't like how they had one person working and you try waiting in line patient and someone just come up and ask for a size and they answer and then say let me check

Roxy and Gabe was the. Eat at helping me find my shows at la grande plaza! Very knowledgeable and will to help even though it was minutes to closing

I like it because here my daughter always finds what she wants, her tennis shoes, her shirts and her sweaters are fine.

I went here earlier today and had a wonderful experience and Hunter is awesome definitely will be back just for him

They have every tennis shoe for every occasion, but I couldn't find any snake skin boots. Bummer!

One person working and several people waiting to buy shoes. The store is way too small for that

The young gentlemen who helped my son were very nice. They made him feel very comfortable.

Great place, and they have I good prices on it Of course I’ll give him 5 stars ⭐️ …

Not big selection in air max but good service the manager was very helpful

Buen servicio. Y la mayoría de las veces encuentro lo que estoy buscando.

Find Jordans employees were very helpful. Will definitely go back.

Selection is on the rise and order anything else you need!

I go n c what i want, then get um on ebay lol

It good because i can buy any shoes i want

Like their shoes I always fine what I like

Excelente variedad y te atienden muy bien

There is no footlocker at this location!

The young ladies have a lot of patience

Too expensive for an uncomfortable fit

Got the Jordan 4 alternate motorsport

Got some nice shoe here good people

Fills the bill. A typical.

Great service great deals

Muy amables el personal

Perfecto …

Muy buena variedad

Excellent variety

It’s foot locker

great shoe store

Buen servicio

Good for shoe

Great store.

Good people

Nice shoes

Exelente

It ok.

Nice

Cool

Good

KJ