Never Shopping There Again! A mistake was made at the register at Chadstone where the wrong shoes were sent home with me. That’s ok, because mistakes are made… BUT 30+ back to back calls to the store resulted in no one answering. A call to their customer service line resulted in a recorded message saying they no longer talk to you and you must use the online chat system. 10 minutes with a frustrating bot resulted in a 15 minute wait for a real person. The real person insisted that the store may not hear the phone ringing due to loud music and ‘in-store’ customers who are the priority. A request for urgent help resulted in me being told they could resolve my issue in 3-5 working days (WHAT THE…???) and only if I send them a photo of the incorrect product, the receipt, the box and the size on the tongue. The pair I purchased were the last pair and it is a Christmas gift. By the time I was able to communicate with a real person I was no longer at home. No photos could be sent at that point - and 3-5 WORKING DAYS - like I said (WHAT THE…???) All I wanted was for them to contact the store and tell them about THEIR MISTAKE. I could provide the name of the young lady who served me. She would remember me as I entered the store twice and she remembered me. We also had a big conversation about the sizing etc. (of course she did remember when I went back later) They just needed to ask for the correct shoe to be put aside until I could return later - but noooooo… That’s way too hard. A request to escalate the matter on line resulted in a refusal. For their error, I had to cancel and appointment (for which I will likely be charged). Get my sick son out of bed to drive me (as I would not get a carpark again at that time). Drop everything else and return to the store to ensure the correct shoes were not on-sold. My time - my expense - their error. At the store a request to speak with the store manager resulted in him telling me their phone is disconnected and doesn’t ring at their end (WHAT THE…???) A request for a supervisor email to escalate the issue resulted in the manager telling me they “don’t give out personal email addresses” (I don’t want a personal address - just a work one - WHAT THE…???) A question of “how do I escalate this issue then” resulted in me being sent back to Customer “you don’t get no” Service and the online chat system that was useless to start with. Oh… and finally they sent me an email addressed to Kieran even though we used my name right throughout the chat - Who TF is Kieran? All of this has resulted in a promise to myself… I will NEVER purchase from there again. Mistakes are made - that’s fine, but the customer service is absolutely abhorrent and I’m not feeding the greed of another rapacious conglomerate. It is my age group that does the big spending in these stores. I have already told friends I was out with last night about my experience and they have stated they will rethink shopping there too as they don’t want that sort of service if there is an issue. I no longer wish to hear their “corporate talk” responses and don’t really care about being sent around in circles. I choose to vote with my $$ and the support of my friends.

Not boasting but have a huge shoe collection 107 pairs of shoes the huge majority purchased from footlocker in Chadstone. Well lets say purchase prior to the reopening of the new store. Every single time i walk in to the store it is now like a constant staff meeting. No one even says hi, no one askes if you need assistance or even shows even a vast interest in anyone other than their fellow staff members. I have tested this by vertually picking up and observing every shoe thinking maybe that might indicate i wanted to spend some money in the store. But even then the staff didnt even notice or care. I counted 8 staff members and only one staff member assiting customers (who was at the chech out). Do you know that you are paying your staff to socialise.... At the previous footlocker store everyone was so helpful almost every staff member would greet a customer and try and assist. WHAT ON EARTH HAS HAPPENED TO YOUR CUSTOMER SERVICE??? I need very little encouragement to drop $$$$ on new shoes. But this lack of customer service has discouraged me on 3 occasions now.

Went to foot locker, Chadstone 3 weeks ago to find a pair of air Jordans, turns out they didn't have any at the store but had them online. So they helped me order online so I could get the shoes I wanted. I asked how long it would take because I had my graduation in 3 weeks and wanted to wear them to the after party. They said it would only take a week because they confirmed it was coming from Melbourne city. We went to Melbourne city, foot locker a few days after just to see if we could pick them up earlier but they said they had already sent them off, ok, that's fine. Another few days after we checked the tracking order to find out it was coming from New South Wales yep that's right they lied. so here I am 2 days away from my graduation 3 weeks after I ordered them and now I'm going to have to buy a different pair at Foot locker, Northland and then return the original ones so I can get my money back DONT SHOP HERE!!!!1

If I could give 200 stars I would. The entire experience with Foot Locker in Chadstone was outstanding. It started with the assistance Tez gave myself and my picky teen in miraculously finding a pair of basketball shoes a few weeks ago. Honestly I couldn’t overemphasise how unlikely this result was (teenagers - sigh). And then, unfortunately, there was a small manufacturing fault in the shoes we got, but nothing was too much for the team at FL in ensuring that the shoes were returned and replaced. You guys looked for solutions for me and I can’t thank you enough for being so customer-centric. Alex, Kayla and the manager (I am so sorry, I didn’t catch your name), you are all amazing.

Utterly disappointed at the service offered. Female manager with coloured hair couldn’t be more uptight and single minded in all the wrong ways. Overall the store vibe is great when u enter but couldn’t be more off putting when an issue arises. The manger mentioned focuses on all the negative points instead of looking for a solution. Special mention to store worker Terrence who’s an overall excellent worker with the main goal of customer satisfaction which is the total opposite goal of ironically the store “manager”

I came in to exchange some shoes which had a quality issue. Emily helped me out and I cannot thank her enough. Not only was she extremely professional, polite and attentive, her customer service skills went above and beyond my expectations. Even though the shoes I wanted weren't in stock, Emily went above and beyond to make sure they'd be delivered to my home. I honestly can't thank her enough for her stellar service. Thank you Emily for an amazing experience, I can't thank you enough!

Thank you to Nic who helped me choose a great pair of shoes for my partner. I know nothing about male footwear but he was so patient, kind and knowledgeable. I appreciated his expertise as he discussed the different features of the shoes I was interested in and I left confident with his recommended option. Thanks for being so lovely in this busy, stressful Christmas time!

Shocking! Phone purposely left off hook even before store has opened for the day. Not going to drive over 1 hour and risk not having my size in stock. Store management should be reviewed asap. Have made head office aware off my experience and considering higher escalation!! Will take my business elsewhere. And will be laughing when foot locker go bankrupt soon!!

Recently visited the Chadstone store which is a large store & could not believe how attentive (not annoying in any way) & truly lovely all the staff were. I was so impressed I made sure to seek out the manager to let him know. You can certainly tell a lot about a business by the staff they hire. Foot Locker clearly care about their customers - well done !

My Daughter came in this morning to purchase a new pair of Airforce 1s. Anna was an absolute star!!! So friendly, So helpful and just an absolute gem. Patient, willing to help and just her awesome customer service skills made for an awesome experience will defiantly be returning to this store in the future! Amazing work Anna! (give her a pay rise! haha)

Big shout out to a lovely young lady Josephine, very helpful and easy to communicate with. I wish the other store across the shopping centre would have the same customer service as Josephine provided to me, I haven’t came across such a welcoming customer service in a while. Thank you Josephine…! Sure will be shopping @ This Foot Locker again

I bought a pair of Curry 1 OG, then it said I placed the order. Few days later i was sent an email saying I was getting a refund and there was no stock. I looked online on foot lockers website and it said the same size shoe was almost sold out, ALMOST. HELP ANYONE THIS IS A SCAM. WATCH OUT IT STILL ALLOWS YOU TO ORDER!

Extremely rude and disrespectful staff who stand around making fun of customers, especially the fat bald guy who works in House of Hoops. Saw them make fun of an older lady trying to buy shoes for her son's birthday. Their range is limited and never have popular sizes, even at in store releases. Buy your shoes online.

Can confidently say I do not enjoy going to Chadstone, however on occasion do go to visit Foot Locker specifically for their extensive sneaker collection and drops. Everyone there is super easy to deal with, always apologetic if you have been waiting around- surprised that such great customer service still exists.

Hands down the best experience always at footlocker Chadstone. I always search up the shoe I want and end up going here. 1000/10. jd sports which is right in front of this makes me f*n depressed hate that store. Footlocker is such a happy place and the guys working here are amazing.

Based on my experience dealing with these guys, they've been nothing but helpful. One of the guys at House of Hoops even took his time to explain how the app works with securing shoes. I've always been greeted whenever I went into the store. Positive feeling for me!

Such a very bad behaviour actually i came here for grab a shoes when i just ask shoe size to staff member she just said we don’t have in very rude manner .Her name is slene. She is very rude with me and my friends. I am totally disappointed with their service.

Was at the Chadstone store...extremely helpful staff member called Leah! She was amazing with her knowledge on what is current for teenagers and was more than happy to get out almost every shoe in the store for my son to try on. Thank you for your patience!!

They charged me 230$ and then because a problem in the system they say I couldn't get my shoes or get a refund, that I had to come another day, I dont even live in australia, had to request my bank for a cash back. Scam store, be careful, don't shop here!

Came in today to spend any amount of money to get new shoes for my son. 5 staff members were hanging off the front counter, ALL ignoring customers! I had to go to the counter and interrupt them to get help! When the man didn’t have my size

THANK YOU THANK YOU THANK YOU. To the lovely young man Konstantinos on Sunday 6/5/18 who served me with my 2 boys: 16 & 20 years old. You were so helpful with my son choosing a new pair of basketball shoes & knew your products, & because

Whenever I call footlocker chadstone they answer the phone every time I’ve never had an issue and every single time I go into the store I get nothing but exceptional service. I recently had an issue in which the female store manager

I've been calling the store a number of times this afternoon. Each time it rings out and the call drops after a voice message. All I'm after is a stock check and not going to bother driving half an hour, if they don't have in stock.

Such a worst experience..customer dealing is gross ..a customer dealing of slene is like really egoistic… if someone don’t want to spoil there shopping experience please don’t visit such store who is having such a ruthless staff

I tried to call you 9 times in a row. After call 3 someone picked up the phone, didn't even say hello and hung up in my face. Great customer service. I was going to buy over $300 worth, oh well, I'll take my Kobe sale elsewhere.

I love footlocker. It is such a great place for buying shoes. There staff are nice and are like my friends. They have great shoes for great prices. Like the air Jordan 1. I recommend this place to all my friends.

Went to Footlocker Chadstone and encountered rare service and assistance - Jal you went out of your way to assist and all with a lovely manner - the other sports stores could learn a thing or two from Footlocker

Been calling all afternoon, no one picks up the phone. Don't want to come into store without checking if stock of what I want is available since there's no "Find In Store" option on Foot Locker's website.

Brandon at Chadstone store is awesome! We accidentally bought the wrong size jacket and his service was to be commended. Thank you Brandon we will definitely shop at Xhadstone in future …

Poor customer services. Call the contact number more then 20 times and no one even pick up. What’s the point of having one. Can buy the same shoes at different store for better price.

Staff YONILDA? Was so kind. I visit at the busiest time to exchange my cap. More than 3 group at the cash counter with her but she handled quickly and kindly. Best staff ever!

Lawrence, biggest adlay in Melbourne, was getting a pair of sunset tns as an eshay does in his natural habitat and he helped heaps props to him good as service plenty of tns

I came into the store today Raage and Peter were absolute legends so helpful and such awesome personalities can’t wait to come in again for more kicks …

Great staff. Very helpful. Went out of their way to find shoes for me from orter stores and have them sent to my door. 10/10 customer service

Went to get work shoes. Celine was friendly, informed, listened to what I was after and got me exactly what I wanted. Enjoyable experience.

Solid range of shoes, that other sneaker shops might not have. Team member Yonathan was really helpful with trying on different sizes and

Jal and Yolanda are the legend! Feeling so warm welcoming! Much appreciated! Awesome management level Fantastic place for hanging out

Great store with a wide range, Daniel and Eva❤️ provided great customer service. Helped my friends and I find amazing comfortable shoes.

I ordered 2 pairs of shoes through fountain gate shopping center and they advised me that i would receive the shoes within 2-3 days.

Thank you Alex for helping me choose 2 great pairs. Your customer services skills are admirable mate, way to go!

Staff didn't know shoes come in different widths. Acted like 4e was something I made up to annoy them …

Amazing service by the Chadstone team here! Helped me size up the basketball team! Thanks for everything!!

The Salesman Laurence was super helpful. Would recommend asking for him for your next pair of runners!

Selene you are a legend! Went above and beyond to get me the shoes i wanted! Great work!

Excellent service - Bobby was brilliant and looked after us well...! we will be back...

I went into the store today and Alex, Gabriel and Lawrence were so helpful!!

Staff is very rude they don't know how to do deal with customer

Thank you Jal You’re great! Thanks for your help today

Never answer the phone. No customer service.

Good attentive service.