So utterly disappointed with the service I have received from freedom. We ordered 5x dining chairs from freedom Casula, 2 of which arrived damaged. I don’t hold this against freedom as these things happen; however, the response that we have received has definitely tainted our experience. Upon receiving the chairs we noticed one had a scuff mark which was disappointing but we have learnt to live with( We have been offered $90 for a brand new chair we paid $230 for, so long as we keep it.) , the other chair was completely snapped which made it unusable. We have requested they replace the chair and they have advised us that the chair is discontinued despite it still being available online, when querying this I was told that it would be in a different state so it wouldn’t be available to me…but what I don’t understand it I can still order it online, and have it delivered to me if I pay for it? Which makes it very clear it’s not that they can’t access the chair, or deliver it to me for that fact, it was just one for the too hard basket. I ordered 5 chairs as that is what was required for our table so I requested they come and pick up all of the chairs as I am a chair down. This was not accepted as they require all of the chairs to be damaged for them to take them back, even though they can not supply my complete order. It has now been over a month, no rectification, and no response from freedom since the 20/12.

Most unhelpful and unfriendly customer service. My husband and I went into the store a couple of weeks ago and was contemplating purchasing a coffee table, to which the staff were more than helpful to see if it was in stock. Once they confirmed it was in stock, we agreed to purchase it and take it home, to which they scoffed and said the warehouse was in Kings Park and pushed for delivery since it was going to be too heavy, despite both my husband and I clearly being able to lift it. We left the store as we figured it was too far and we weren't bothered to pay an extra $120 on top of a coffee table that we were splurging on and it was able to fit in our car. I go home that evening and have a look online and see that click-and-collect was an option which the staff instore did not advise us about. Fast forward to when we go to click and collect, my husband waited 20 minutes for a staff member to attend to us. When this person did, they said "we don't normally do this" and said it's not going to fit in our car and proceeded to watch my husband lift the box holding a concrete coffee table in the car by himself. A "I'm not sure if it'll fit but I'll help you and we'll give it a try" would have been great but instead, they stood back and watched. My husband got the box in the car by himself and it fit. Bare minimum customer service would have been great, thanks.

We needed to update our two sofa beds (Fantastic Furniture circa 1995). With limited interior design knowledge and confidence, we visited many furniture stores, yet it was Freedom that impressed us - quality, style and genuine customer service. The store manager, Karen, initially assisted us in deciding on two Autograph 3-seater leather sofas (colour choice: frost). We chose an electric reclining option with a black metal high leg and contemporary arm style. The sofas were efficiently assembled in-situ by two furniture delivery personnel. Family and friends have all remarked on how comfortable the sofas feel. We then returned to purchase pillows and a rug (Akram Ivory/Grey 160x230). The very convivial Jeff shared his sage advice about rug placement, whilst the amiable Maryam assisted us to select a rug, also advising us of the benefits of a rug underlay (something that we had not considered, but glad we did). We appreciate the time she took to patiently guide us in selecting pillows and showing us how to style them in various combinations. I popped in just yesterday to redeem a $50 Freedom Reward voucher. Jeff and Maryam both asked how we were going with our ‘new look’ lounge room…Freedom furniture has simply brought us sheer delight! The room is not complete, however the foundations have been laid.

First of all I want to thank the manager Jeff for all his efforts in helping me choose x2 king single beds for my kids. He was extremely efficient, professional, kind and patient. It was an absolute pleasure dealing with him. I also want to thank Mariam for her incredible and outstanding customer service in helping me choose the most perfect cushions for my couch. She immediately stopped what she was doing and happily took the time out to show me different colours and styles. Phenomenal customer service by both Jeff and Mariam. I highly recommend Freedom at Casula and will definitely be shopping there again for all my furniture and decor needs, their work ethic is second to none. Thank you guys, I appreciate you.

As a long time Freedom customer, I thought the service and customer care couldn’t get any better but it did when I met Humaria and Marymam today. Humaria was so attentive and dedicated so much time to help me select homewares for my house and worked within my budget. She was so enthusiastic about interior design and picked so many options for me across the whole store to make sure I was satisfied. She was also extremely bubbly and happy to do this and it felt like I had a personal shopper! Maryam was also incredibly helpful and had amazing customer service skills as she helped me with my sale as well. Both girls even helped carry things to my car. Lovely to see two new helpful faces at Freedom :)

Went in freedom to buy a bed frame and bed head, was greeted by Jeff who then referred us to violet. Violet showed us around very well and gave very good recommendations on bed frames and colourways, which we ended up buying due to her good recommendations. We came back the next few days to purchase the furniture and was handled by Khaled. Khaled was very proper and gave very good information about the bed and also good tips on maintenance. Jebril also greeted us and gave very good recommendations on dining tables and dining chairs, which we are now very keen on buying this one dining table in particular thanks to his help. Very good and warm experience, thanks.

Absolute disappointment! I bought a coffee table and was damaged upon opening the box. I have emailed through the photos the same day we had the table , I can’t Fathom how as a customer I will need to wait 7-10 days to have “my claim “ assessed by somebody until I hear back ..the table has been taking up so much space just sitting there , a REFUND should be provided it’s not that difficult of a task .. I emailed again on the 5th day no response , went into the store the staff at Casula show no interest and do not assist you in anyway . I will not be purchasing anything from freedom in future nor would I recommend their hopeless service ..

This branch is such a disappointment We order online with 3 items. then we received a notification that our "Order" is ready for collection. Went to collect then was informed that only one item is ready and have to come back to when the item is ready. "Order Ready for Collection" means the whole order 3 items not one item. Then we will have to waste another trip and petrol to collect the order items. I have contacted the customer service and the reply i get from the "Jeff the Store Manager" was a slap to my face. "If you need your item to be delivered pay the delivery charge of $129". Not the reply i expected to resolve this issue.

Really shockingly poor customer service and stock discrepancies (against what is stated on the stores availability online) was our experience today, we will not return to this store location. We were informed that Casula is a ‘franchised’ Freedom store by staff so there are some differences. The Sales Assistant was unbelievably rude, unhelpful & so condescending - he was ultimately the reason we then chose to leave and have ordered our chosen items using a different branch. A very, very different customer service experience from Freedom today to any of our previous visits & purchases from other store locations both in AU & NZ!

Love shopping at Freedom Casula. Always greeted by lovely staff and attended to quickly. Carolyn was just one of the wonderful staff that helped me and offered solutions and alternatives when i wasnt sure. We've bought all our s fold curtains and tracks from freedom and saved thousands in the process. I've referred 4 other relatives who saw our beautiful curtains and were shocked when I told them they're from Freedom and this is how much i saved considering curtain costs are in the thousands. Always happy with my purchases from Freedom.

Nico has very helpful in purchasing our new sofa. We have been long time shoppers of Freedom for our furniture, but Nico has provided the best customer service we have received. Friendly, helpful & happy to ask the question on anything he was unsure of. Helped us with our requests & overall ensured we felt comfortable in the purchase of our new lounge for our new house. Also had great communication with Jeff regarding our delivery & finalising confirmation for our lounge. Thanks for a great experience Freedom Casula.

I had a fantastic experience working with Carolyn to choose curtains for my home. Her warm and knowledgeable approach, along with her attention to detail, helped me find the perfect curtains that complemented my decor and met my functional needs. Carolyn's expertise and genuine passion for her work made the process enjoyable, resulting in curtains that beautifully enhance my home's ambiance. I highly recommend Carolyn for her professional guidance and exceptional customer service. Robbie and Maria

My partner & I went in to Freedom Casula today with all intention of purchasing a new lounge for our brand new home we are building. We were greeted by Nico and wow he was extremely helpful. He walked us through a lounge that would be best suited to us for comfort, style and size. It was a pleasure to have dealt with Nico, such a great, friendly experience! Keep up the good work - we will be back to purchase more soon!

I have been a customer for 20 years and never had a bad experience in the Casula store. I highly recommend speaking to Luisa and Violet… they are not only friendly but very knowledgeable and know how to nail the brief. I always walk away with a plenty of beautiful items to fill my home. Luisa and Violet are great at what they do and true assets to the team. I highly recommend them to all my family and friends.

Had the pleasure of purchasing more furniture from this store today. Always love coming to Freedom Casula for our home needs. Over the last 2 weeks Nico has been very helpful and genuine, he not only provided us with a good deal but he was very knowledgeable with helping us decide on what furniture to buy, his customer service is exceptional we’ll definitely come back in the future to see him! Thanks Nico!

Purchased outdoor furniture from Freedom Australia only to find the item broken in the box before assembly. Freedom decided to treat this as 'warranty '. After weeks of waiting for an outcome, they tell me that we have to wait 2-4 weeks for a replacement and we can keep using the product in the meantime. Freedom the item is sitting in a box broken and never put together. Your customer service is pathetic.

Had such a great experience at Freedom Casula today. Toni was just amazing! She helped me really picture what my lounge will look like before ordering it. It’s a lot of money to pay when you are trying to make a decision and I walked away feeling confident in my purchase. Toni was so knowledgeable with textures and styles and helped a very indecisive customer make a wonderful purchase for our family.

I have always had a very good experience shopping at Freedom Crossroads. The staff are friendly & inviting, special mention to Violet who assisted my husband and myself today looking for a lounge. Violet went above and beyond to show us different lounges & even assisted with measurements & styling ideas. We were very happy with our purchase & will definitely be going back & asking for Violet.

They follow you around like hawks and offer no proper assistance when it comes to style and what you're looking for. They just want the sale and have really annoying customer service tactics. Walking in the store for 5 minutes you get approached by atleast 4 people repeatedly. Caringbah Freedom has a lot more to offer, they have great interior design stylists and better customer service.

I would like to share my great shopping experience at Freedom casula. I was greeted immediately by a very friendly lady, she directed me to the furniture team. I was then helped with very informative product knowledge regarding the autograph sofa range. This shop is the best layed out Freedom I have shopped in. The staff are very friendly and extremely knowledgeable.

Freedom Casula was excellent! I was greeted by each staff member on the floor. Carolyn was one of the amazing staff who helped me choose the right S Fold curtains for my sons nursery. The store had a beautiful display with accompanying furniture and an array of colours to choose from. I could buy everything needed in a one stop shop. I would highly recommend!

I had an exceptional experience when I went into the Casula Freedom store. The store was inviting and had a wide range of furniture and accessories to chose from! Violet and Toni were absolutely wonderful, knowledgeable and professional. I will definitely be returning and asking to see both of them when I am looking to make a purchase in the near future.

On the last day of sale, last week, my parents were served by Violet, who was very patient with us, as Mum was indecisive on the colour and confused with measurements. My parent's were grateful for Violet's expertise & assisting my parents with the measurements and their selection. We'll be back for more! Violet is a true asset to your team

I just spent quite some time this weekend in store, and over the phone dealing with Nico at the Crossroads centre. I couldn't be happier with the service I received. He shared some really good advice and was a pleasure to deal with from the moment we met. I purchased an outdoor lounge package and cant wait for it to arrive!

Love shopping at Freedom Crossroads- a great variety of products and accessories to style your home. Staff are great, always helpful, especially Violet with her styling advice. She goes above and beyond answering any questions and happy to look at photos to offer suggestions to curate the perfect look for your home

We were served by team member Nico and have no complaints at all. He was amazing. Took the time to get to know us and what we were looking for but also gave us space to look on our own. High energy and knowledgeable. Will be going back to him everytime! Thank you for making our experience so great Nico!

Had the best shopping experience at freedom casula today the lovely Carolyn helped me pick out some cushions for my mum for her birthday was like shopping with a friend!! awesome store with a beautiful range of anything you need for your home this is not my local store but it will be from now on …

Yesterday I was browsering the store with my Mum and was greeted by Khaled. He was really great to talk to and helped us pick out an indoor garden pot based on the layout of our living room. Really well-mannered young man, good to see enthusiastic staff in a retail environment! Thank you Khaled!

I was served by a lovely young lady named Audrey. She was extremely helpful in helping me find cushions for my cousins haemorrhoid issues. We found an exceptionally comfortable one which made his butt extremely satisfied. Great work Audrey I cannot wait to come back soon for more cushions!!

I love Freedom and everything in it. I am especially appreciative of the fantastic customer service Maryam displayed in helping me coordinate and choose multiple cushions to suit my living space. She was patient and had excellent product knowledge. Thank you Maryam from Freedom Casula.

Had a good experience purchasing our outdoor lounge here. Most staff were polite and a delight to interact with, particularly Khaled who was knowledgeable and helpful with our purchase. The ladies in the bed/mattress department and homewares were also pleasant during our visit.

Went today to purchase a mattress and was served by a lovely guy by the name of khaled. His service was absolutely amazing and he was extremely helpful and thorough with explaining the differences in the mattresses. He is an absolute asset to your business. Thank you khaled.

First and only shop I walked into, loved everything I saw and didn't need to go to another shop. Khaled took the time effort and patience to help with the hard decisions but lucky for him it was all a breeze. Great store and good quality furnite will definitely go back.

So happy with the service & advice I received from Toni at the Casula Store. She was quite happy to show me different options for the items I was looking for, without being pushy. This store will continue to be my first stop when furniture shopping.

Would love to give a shout out to Violet. I always love shopping at this particular Freedom, in particular this time because sales assistant Violet went above and beyond to help me master some decorating ideas. She made my experience today amazing.

Laila is very professional & friendly, she helped me with choosing styles & designs to suit a master bedroom makeover and a guest bedroom. She took nearly 2 hours of her time to help me. So patient- thank you Highly recommend …

Good evening, I just want to express my appreciation to the services I received today from your store at Casula, especially, your staff named Khaled. His professionalism and his eager to help had made my day. Many Thx aIthxhave got

Khaled is a very genuine nice sales person. He showed me all the different beds and mattress without being pushy and forcing his opinion. Although I didn't end up buying from them, due to quality but Khaled's service was top notch

I walked into the store to buy a dining table . Laila was amazing . She was patient with me and helped me purchase dining chairs and stools as well as a dining table . She explained everything clearly and was very friendly .

I bought the beautiful Salsie lounge today and it was the smoothest purchase ever thanks to Khaled. Khaled assisted us from beginning to end. He was friendly and attentive. Thank you Khaled for making our purchase easy

Just visited the store at casula and Maryam assisted me with my curtains. She was absolutely amazing provided such exceptional customer service. I highly recommend you visit the store and asked to be served by her!

Purchased curtains and tracks from Freedom Casula, Maryam helped me, she worked out everything I needed to purchase and correct sizes, then helped me to my car to make sure it all fitted. Very helpful and friendly

Violet had amazing customer service she was very helpful. Went above and beyond, even called us to see if we had received her email with the quote. Was a pleasure to have Violet assist us with our sofa.

The staff at Freedom Casula were extremely helpful and friendly. They took their time with us and provided honest feedback especially Toni and Jeff. Looking forward to receiving our furniture. Thanks

Lovely well laid out store with a great selection of homewares. Thank you Carolynne for your assistance and patience in helping me choose cushions for my new lounge suite. They look fabulous.

Excellent service. The customer sales rep I dealt with, Khaled, provided us with all the information we needed over the phone to make a confident decision to purchase a sofa. Very helpful

Violet and Khaled went over and above to help us with our order today. Violet was patient, showed us around and gave us the best deal she could. Definitely recommend shopping here!

Will be returning for future purchases. Outstanding service from Khaled- was very attentive, well spoken and not 'pushy' for sales. Always appreciate people in sales like this.

Want to say thank you to Violet who greeted me instore and gave my family her knowledge on styling our loungeroom. She definitely made the shopping experience easier. Thank you

Love this place, so much more variety than the other freedoms and the staff were amazing, khaled was very helpful through the whole process of me choosing my sofa thank you!!

Store keeps up to date regularly with the latest in home design and everything is laid out tastefully. Shout out to Carolyn, who was particularly attentive and friendly.

We bought a new lounge from Freedom Casula. Toni made the buying experience so easy and seamless, I highly recommend purchasing from her and the team at freedom.

We were served by Carolyn ,Jeff and really nice lady have no complaints at all. There were amazing. High energy and knowledgeable. Will be going back Thank you

Spacious Freedom furniture in the west, next to Costco. Went in for click and collect online order. No issue at all and staffs were helpful and great.

Amazing service, great communication, patient and with eye to detail. Violet really helped us out today. Definitely recommend shopping here.

Customer service absolutely nonexistent. I would never bother here again. The closure of this store is not too far in the near future…..

Violet has been an absolute pleasure to deal with. Her knowledge on products is amazing she has been extremely helpful assisting us.

Had the best experience at Freedom today, I was served by Carolyn and she was so kind to even help me bring all my stuff to the car!

Khaled was a great help today with my purchase. He was very patient and helpful. He made it a stress free purchase. Thank you

Great quality furniture but a bit on the expensive side. Wonderful and friendly customer service