They ruined my phone and caused more damage to it. I dropped my phone off and told the tech that my phone was not turning on (screen went black and would not turn on) and for a while now I have been also getting a water moisture in usb notification (has not been near or in any water). He said he would look at both problems and call me back in a few hours to let me know what was wrong. I never heard back, I called 5 hours later to see if my phone was done. I was told they only did the water treatment, tried replacing the battery and it still didn't work. He never checked any hardware issues, he was waiting for me to call back to see if I wanted to move forward with the hardware issue...Why wasn't I called then? At this point, he informed me he already glued and closed my phone and would need to reopen my phone to work on the hardware issue. I asked more details about fixing hardware issues, I got the feeling he was not confident in knowing how to fix the issue or diagnose it properly. I decided to pick up my phone and paid for the water treatment since the service was already done. I will be going somewhere else I feel confident with. Not even 24hrs later the back part of my phone was peeling off and not properly sealed - they either didn't spend the time to do it properly or used cheap glue. A day later I brought my cell to another repair shop to get a second opinion, right away they could tell the glue was poorly put on. They made me feel comfortable that they knew what they were doing - the tech opened my phone in front of me and explained the process of what could be wrong. After a few days of it being in the repair shop, they informed me that the last shop must have ripped my motherboard up incorrectly and it caused more damage to my phone. Will defiantly never use or recommend this shop to anyone.

Problem Presented: Broken Sim Card with Potential Motherboard Damage Outcome: Same Week, Expedited Repairs with Sizable Savings Provided Robert, presumably the manager of the Westheimer location, runs an excellent business as he is patient, generous, and hardworking. GadgetX is lucky to have him as a franchisee. At the GadgetX Westheimer location, you can expect competitive low pricing, capable expertise, and rare authenticity (especially in this industry). Robert understands how to create a quality customer experience. It starts with knowing how to effectively manage customer concerns even amid the noise generated from 1 Star Reviews. I can comfortably claim that GadgetX’s average rating of 4.7 stars, compiled across 751 reviews, is well-deserved and much more indicative of the strong quality service that you’ll receive as opposed to most of the incomplete and lacking 1-star reviews you see (with most of these 1-star reviews having unreasonable and unfair expectations). Despite my skeptical, or hostile, behavior, Robert remained professionally and was able to effectively complete the job, being both scrappy and resourceful, proving me wrong and shutting me up through the quality and timeliness of his work. For potential customers of GadgetX, my advice would be to trust Robert and let him do what he is good at – fixing phones in a responsible, timely manner while providing the customer with cost savings. Don’t act like you know more than him. Don’t rush him. Take his evolving advice piece-by-piece and trust the vision.

I brought by my external hard drive to see if this was an item they could do work on. The technician was not in, so the lady at the front desk called him, handed me the phone, and had me describe it to him. He said he would check to see if he could work on it, and I left the item there. After not hearing back for a few days, I called back to see if this was able to be worked on and was told that they were already trying to work on it. Called back two more times and was told that they were still in progress. Kept waiting more and called back again to ask what the status was, only to find out the technician eventually said it could not be repaired and it was just sitting at the shop. Nobody called me to tell me that. Very disappointed in the lack of communication in this shop since I’ve called multiple times and stressed how this was very important to me for sentimental reasons since it had 3 years worth of memories with family members that are no longer with us. Should have gone somewhere else on Day 1. EDIT: when I went to pick up my dead hard drive, they couldn't find it, had to call someone off-site, they tried to give me someone else's hard drive (mine is pink, not blue, and they should all have names/phone numbers on the tag), then the guy got a call on his cell phone and answered right in front of me. Unprofessional, bad communication, poor organization, really a disappointment and a waste of 2.5 weeks.

Pros: The people here are very nice and have great customer service. Did a fair job communicating with me throughout the repair progress. 3 months later and my console is still functioning. I do not feel as strongly about the value of the repair I received though. Came in for a repair in mid-May for a broken PS4 pro, was told that insects had gotten in and messed with the wiring and that the power supply needed to be replaced. I got told the initial cost would be about 150 dollars and paid 35 upfront. This console had a custom decal and several 100 gbs of game data installed and they had told me that they were going to try and keep the decal and the hard drive in tact. A couple weeks later, they tell me the damage is much worse than expected and that the new cost is 400 dollars with it needing to be sent out for repairs and I agree. 2 months after my initial estimate, I finally get a PS4 back mid July, but the decals are gone and the hard drive is completely wiped. Ultimately the cost of fixing my PS4 pro is comparable to buying one brand new, which I wouldn't have minded if I didn't have to wait 2 months for my save data to be lost and having to redownload data for hours upon getting it back. I honestly feel like I could have skipped the repair and just got a used one instead.

So, yes they did fix my screen, BUT they were not 100% up front with repair time. When I called before hand, I was told it would take 30 minutes to repair the screen. I dropped off my phone and ran some errands for 30 minutes. When I returned, I was told it would be 20 minutes longer to let the glue cure, which makes sense, but that should probably be included in the repair time. After waiting the 20 minutes, I was told that it would be another HOUR for the glue to cure. Ultimately, my 30 minute repair turned into two hours. Technically, the repair only took 30 minutes, and it was the curing process that took much longer. They were nice people, but the misconception that I would be in and out in 30 minutes was just dishonest. What stinks is that, if I was told two hours from the get go, I still would have brought my phone to them. Once again, they were very nice and polite, but their actions and misconceptions were disrespectful. It looks like they check their Google reviews, so hopefully, they will take this to heart and be more upfront in the future. Technically, they didn't lie, but their misleading half truth has lost them a customer. Best of luck!

Got my phone fixed months ago and it only worked for a week. Only posting a review now because after months with issues i’ve finally had enough. Everything was good for the first week after getting my screen fixed and then that’s when the problems started. 3D touch didn’t really work too well to begin with after they replaced the screen (even though they said it was OEM i’m pretty sure it was aftermarket glass) and now 3D touch doesn’t work at all. The back camera started taking blurry pictures and wouldn’t focus, and the top part of the screen isn’t even responsive!! I brought these issues up within two weeks of having my iphone repaired but unfortunately the guy said the warranty was only for one week. Weak excuse, I’m sure they really don’t get too many complaints but i’m sure the screen they put in my phone was a dud. Most of the reviews posted are posted from the customer while still at the store in exchange for some discount. If I knew I’d be needing a new screen after a week of relaxing it I would’ve just ordered one off ebay and replaced myself in the first place.

Horrible place. I took my iPhone In because it wasn’t connecting to the internet. Took a month to get my phone back after several calls. I had to go in the store to get my phone. They give it back. No charge. I get home plug the phone up all night it would not power on. I tried several chargers even bought a new charger to make sure. Still no power. I take it back now they have had it for almost 3 weeks. I call no answer but get a quick text asking do I need sales or service. I explain the issue. I was told still at repair shop. Then to top it off I go in person I was told I would have to pay $80. Phone still not there (3 weeks later). I’m trying to figure out why do I have to pay for a phone that was working just fine other than the internet issue. I was quoted $40 for the original repair. it is supposed to be at the holly hall location. red iphone i called someone was texting me i let them know the issue and i havent got a reply text back.

This business has far exceeded my expectations. I originally brought in a broken phone and had it repaired. The care and kindness that I received was remarkable. My device was returned in working condition that day. Though I bought a new phone with a different provider, I was so impressed that I have since brought in a PS4 (which was in pieces) and 6 controllers (all of which had different issues). Besides waiting for parts, everything was surprisingly fixed. I honestly thought they were beyond repair, but Robert assured me he was more than willing to take on the challenge. He pulled it off! I'm so excited to have my daughter's system back as well as plenty of extra controllers. Besides the craftsmanship, this business provides excellent customer care with a comical touch. It's a must- stop-repair shop for anyone's electronical disasters.

I would never recommend this place to anyone who wants their phone fixed. I took my Galaxy note 9 in to get the screen repaired. They "repair" it and within a n hour or so I'm on my way with my phone. I leave the store and 2 hours later after barely touching my phone, the display turns green and stops working. So I take it back to get fixed the next day and after about 4 hours they tell me they don't know what happened and they have to replace the frame. I literally took the offer because I couldn't stand being in there another day. Ever since that day the display has been iffy and sometimes won't recognize touch. Don't come here, the guy that helped me was very unprofessional and quite useless, frankly speaking because now my phone doesn't work properly.

I highly recommend this place! I’ve been coming to them for the past year already and they have always taken good care of my family! they have fixed my iPhone screen, and also my tablets. All of my family comes here because they’re good and affordable! I’m also so appreciated with them because my aunt had a laptop that she could no longer get it to work and they were able to get ALL of our information from her computer which meant a lot because most of those pictures were the last pictures we had with our uncle that passed away a few months ago. I am so great fil for them to have taken the time to do that for us. You all have such a wonderful customer service! I wish I could give you guys more than a 5 star! Thank you so much!

Avoid. Positive reviews on here are purchased or bribed from their few actual customers. They will give you a free charger for a good review. GadgetX Replaced my cracked screen with another faulty screen. When they faulty screen started to malfunction 3 days after taking it to GadgetX, I was told that they would need to send it to 'their warehouse' to see if the issue was 'my fault', despite having a '30 day warranty'. They first said they needed to keep my phone for 1 day. I went to them the next day and it wasn't ready. I came back the second day and was - of course - told it was 'my fault'. I lost two days of work and was charged 200 dollars to end up where I started.

My phone had water damage, replaced the battery, screen although my phone has light shadow in the corner which came from the water damage they said they’ll be able to fix that. I couldn’t afford to do payment for shadow in corner but definitely will be back. Customer service is great, they make the effort to remember your name or at least your device. I had broken watch, and a water damaged phone. Do remember that when you are getting device fixed your in control of how much your willing to spend and where you want the parts to come from. So don’t fixate on the negative reviews because this shop has big improvement. Thanks again for fixing my “swimming phone”.

Stopped in today for a broken screen replacement and got two nagging issues taken care of while I was there too - a bad microphone and a clicky home button. Both gentlemen were super kind and thorough. They got the job done very speedily and for the incredible price of ~$150 all in. Considering I was just about to upgrade my phone based on all the problems I was having, I'm glad I went this route and saved appx. $1000 instead. Store is big and clean. Was sent home with a complimentary phone charger and a couple of Hershey's kisses (my son was with me) :) So glad to know this place is 2 mins. down the road! Will definitely come back again.

My phone wouldn't charge wired because of liquid in my USB port and it had charging warnings for about a week. First I went to Xfinity store and was told they don't repair phones anymore and that you have to make a claim for $200 to replace. Which btw is crazy a business ethics model I almost fell for but I went to Gadget X because they fixed my wife's laptop. It took Robert less than five minutes to fix the issue for under $30 saved me $200 without having to replace my phone. Great service ! Definitely will be back .

Ask for Mohammed. Super knowledgeable, friendly, and great at answering all the questions I had. I came here with my Google Pixel 2 since it was responsive but had a black screen. He told me the process of how he’d fix it and explained it really well. It took him less than a day to get my phone working again so I was able to pick it up the next day. I appreciated the fact that he took a picture of my phone being repaired in the email he sent me when it was almost ready for pick up. He even put on a screen protector for free.

My Apple Watch stopped charging, I took it to the Apple store and they told me it was 150 to send it off for assessment but that I should just buy a new one for about 300-400 bucks, which blows. Luckily my husband suggested getting a second opinion and thank God I did ! The guys at gadgetx were amazing! They did a deep diagnostic, changed the battery and it works again - all for about 75 bucks! Highly recommended for any of your gadget repairs, great customer service and communicates well!

i would not recommend this place. First of all, I brought my I phone 7 plus for screen replacement: Easy job.. Then he tampers with the home button and messes up the screws on one plate. Instead of telling me what happened he says he can't fix it. So I take it to another Gadget MD Store in Katy and they tell me what this guy did.. The phone was brand new and You messed up my Home Button Cable. Be professional and have the courtesy to fix your mess. Very disappointed.

Reasonable prices, great customer service, try their best to get your equipment operating properly, pricing for repairs are almost always less than manufacturer or program operators insurance deductible would be. For instance my cell phone screen replacement, deductible was $55 & GadgetX replaced it for $45. I continue to return for all my electronics repairs. I would recommend to all individuals in our area of town. Great place to do business!

I’ve been to a lot of places to Get my screen replace. This one was The best one I went To hands down. It was really fast first off, he was very professional and he made every customer that came in feel at home . Once thing I’m learning in this life is To shop and spend money with people who are respectful and that makes you feel at home. Shout out To Robert over there, he gain a loyal Customer .. Check them out .. you won’t be Disappointed

I am very impressed with Robert Lake of GadgetX cell phone repair. I thought I had cracked my iPhone screen but fortunately he found that only the plastic protector was cracked and I was able to get a new one for only $10 versus over $100 for a new cell phone screen. I am so glad that I found this business and highly recommend them. The shop is organized, clean and Mr. Lake is extremely professional and friendly.

Have gone there twice to fix my phone by replacing the battery, and one other issue, and had unbelievable great service, great price, and was efficient. Robert is a very honest person and will tell you the way it is , and will go out of his way to give you great service. Very knowledgeable with great contacts to get you the right part quickly. As you can tell they are highly rated for a reason! Thank you Robert!

Awesome customer service, fixed my iphone and cracked iPad screen with no problem. I live in Baytown and I will most definitely travel back to this store because they are fast and the prices are reasonable. The owners are very knowledgeable and it only took two days to fix both my items. They also charged the devices for me to assure that it was working right. I defiantly recommend them.

Robert is an amazing person to do business with. I had to get my MacBook fixed and he ensured that not only the core problem is fixed but he went above and beyond to take care of another issue that he saw under the hood. I wish I had known about GadgetX before my recent visit. I was also surprised that they fix phones, tablets, gaming consoles as well. 5 star customer service and highly recommended!!

Awesome place! When you get there ask for Robert. He is super friendly and will get you what you need for a reasonable price! Do not go anywhere else and spend your money, this is the place to go! Save yourself some stress. I have fixed my phone screens after cracking it several times with Robert. I have also gotten new laptops with him for reasonable prices! You won’t regret it, thank me later.

This was for a service in January 2020. They fixed an old laptop that got shutdown in 2016 and brought it back up and it is working even today. They also fixed my other Macbook that went blank all of a sudden, in less than 10 minutes. Later they even helped me fix that same laptop advising me to go to apple-store as it is covered by a recall , instead of making a quick buck.

Absolute best experience. After calling around town to try and find a store that had my phone screen in stock, GadgetX had it and was able to replace my screen same day. Robert was amazing. He was quick with the transaction and even let me borrow a phone while mine was being fixed. Super thoughtful and greatly appreciated his kindness. Definitely would recommend to anyone!

After going to another store that took over 8 hours to fix a charging issue, and didn’t fix it, we came here. Mohammed greeted us and was able to tell us what he needed to do to fix it and what the other business did wrong. He told us it would be ready and done in 45 minutes and he had it done in less time than that and had it working. Great and professional business!

I called this place around 3:45 on a Saturday (during COVID-19) and Robert answered my call, listened to what I needed and said he could come to me within 30 minutes and repair. I left my device outside (again, COVID-19) and he repaired it (with warranty!) right in my driveway within 10 mins! He was fast and efficient, and very professional. Definitely recommend

I went there and was met with great customer service and they embody the phrase the customer is always right. They were able to easily fix all the problems on my laptop and had a great variety of covers for my phone. I met a boy there called Ramiq who embodied great customer care and greeted everyone who came to him in front of me with great affection and care.

I came to get one iPhone fixed, and brought a galaxy as well thinking just to fix the iPhone, Mohammad was extremely attentive and helpful so I left both phones to be fixed, came to pick them up in less than two hours and both phones ware ready! The replacement of the screens they give 90 days warranty! I’m extremely pleased.

I've been here twice. The customer service is always excellent. The owners are polite and quick. Most recently, I came in with an iPhone 5s and expected to have to drop off the phone and pick it up the next day. Instead, it took only 30 minutes! Plus, the prices are reasonable. I definitely recommend this place.

I CAME INTO THIS STORE AT THE LAST MINUTE, AND 2 gentlemen helped me fix my iPhone 7+. I am actually typing on that same phone that they fixed and there are absolutely no complaints at all. I definitely would suggest this branch having 7 more stores in Houston! I will recommend anybody here!

Today i called to get a quote for my screen to be fixed and the owner Robert quoted me the best promotional price in town. I came in the same day and was in and out within a half hour. Paul and Adam were very nice, professional and helpful. Will be coming back to fix my other phone!!

When I called this place, they didn’t answer, but they texted me within one minute of missing my call. I was able to schedule an appointment via text and it was fast and easy. I have an iPhone XR, which cost of $69 (NO TAX) and it was fixed in less than 20 minutes. Highly recommend.

Really happy with the results! Quickly fixed my iphone 5. The service was fantastic. I'II definitely come back the next time something happens to my device. Great service at affordable prices! I highly recommend this place. Don't doubt about coming to Gadget MD- Cell phone repair.

Came here today & service was excellent it was fast and quick, even with people in front of me I came back and my phone was almost done. It's my 2nd time coming and I'll surely come back here everytime I have a phone problem. Super shout out to Terry for the quick fix, thank you!

These super helpful guys fixed my iPhone xs that Apple said was irreparable, and took the time to talk me through how to recover all my data to restore my phone good as new. Would definitely recommend to anyone looking for a job well done with excellent customer service.

Be aware! They take your phone to “fix” it and call to tell you it’s ready. They change prices on you. They will tell you it will cost a certain amount and then ask for a different amount. I get to the shop and he asked for more money and my phone wasn’t even ready!!!!

I have never rushed to write a review for anyone but Mp cellphone repair pros deserve it. They have fixed my phone so many times at an affordable price: the service is soo fast and neat. M glad you all are here. I highly recommend their services. Thank you all!!

Very fast and professional service. Came in to get a repair on my iPhone. Didn’t have to come back , just stay and waited for about 15 mins. Also very honest consulatation about any phone problems and facts. Just overall good service and fair price.

Definitely recommend this place! Had my phone repaired here twice, and each time came out great with no issues and even recommend my friends here. We got great service at a good price!! Definitely will be coming here from now on for future repairs.

Took my old Google pixel in b/c it wouldn't turn on. They were honest and straight up with me, They tried and tried to get it to work and they could not. They ended up selling me a Samsung Galaxy 8+ to replace my phone, which I am very happy with!

Took 3 weeks no phone calls nothing. Called many times and they promised they ll finish it with in a week. 3 weeks later I don't even have diagnosis such a waste of time. They only do easy jobs broken screen etc they can't fix hard job phones

Needed my HP Laptop Replaced. The owner Robert was very kind in helping me and my wife get a replacement screen. My laptop even works better than before I gave it to them. All repairs and future business will definitely be going to Gadget X!!

This is actually my third time coming here for a cell phone repair. They did good work at a reasonable cost each time. I always end up having a good time no matter who I talk to at the counter. Come check then out. It's worth it. …

Excellent customer service experience! Robert was very helpful as well as knowledge. Robert went straight to work repairing my phone upon arrival. It took all of 30 minutes for the repair. He also advised me to purchase a better case!

I’ve used this place twice now, and both times the service has been exceptional. The staff is very friendly and knowledgeable. They even gave me a free tempered glass screen protector. Will definitely use them again when needed.

Just bought an iPad 5th gen, very good condition. I was hoping for a black one like the posted picture showed, but other than that it was a great experience. the guys are extremely friendly and helpful. highly recommend.

I took my daughter here to get her IPhone repaired. It had cracks and the screen was black. They fixed everything in 30 minutes and for an unbeatable price. Staff was welcoming and friendly, I will definitely be back!

Quick and efficient! I thought I’d have to mail in my iPhone for repair after shattering the screen... called this place and was in & out of there in 20 minutes. Less expensive than I was expecting too. Very pleased!

Amazing service ! The technician replaced the extremely damaged screen on my iPhone XS Max in just 7 minutes ! Fastest service I’ve ever experienced and very friendly and professional personality. Highly recommend !

great great company took care of my xbox series x like it was his with the system being new its hard to get parts and he went above and beyond to make sure i got back a working system i would recommended 1000 times

Excellent service my screen on my iPhone was totally separated from the body and they fixed it perfectly within hours. I highly recommend bringing any gadget that needs repair. Johnny was especially helpful!

they were so nice and accommodating. They offered reasonable prices and I highly recommend this place. The best place ever ! Good snacks and good people. They fix my iPhone 7 plus in less than 30mins

These guys gave me an excellent price on my Xbox one power cord replacement. They are also very friendly and knowledgeable. I will be going back for their used phone bargains soon. Thanks …

GREAT SERVICE THANK YOU. VERY RELIABLE TOO Thanks to a referal ny frank I was able to repair my s10 in less than 2 hours . WOULD DEFINITELY RECOMMEND ESPECIALLY WITH SUCH LOW PRICE. …

Walked in to get the cracked and barely functional screen on my Galaxy S9+ fixed. Robert ordered the part and had it repaired the same day. Prompt service and great work for a fair price.

They talked to me on the phone and in the store despite that I ended up not using their services at that time. Nice and attentive. Will I be back if I need some repairs, you bet ya

Got my phone fixed in no time like brand new! Affordable and quick! Robert is a life saver! Definitely will recommend and come back for future repairs to all my devices!

Omg, This is the best, most efficient i.t., cellphone repair, and new phone store in America. The service is quick and on point every time. Do not go anywhere else

Super friendly and professional. My iPhone was fixed within 15 minutes and the screen is great quality. Definitely recommend, will be coming here again if needed.

Walked in to get help with my galaxy & my man took excellent care of me man. definitely will be coming here for future purposes he does it all gadget X

Quick and awesome service. These guys really know their stuff and have won my future business. Had my iPhone Xs screen fixed here and had great prices.

Awesome job! He had my phone fix in no time. They also repair old school video games I'm taking my Super Nintendo in to see if it can get repaired.

Robert was incredible! Fast service and welcoming atmosphere. 10/10 recommend going here for your gadget needs!

Robert was AMAZING in providing fast service with my screen replacement! Thank you!

They were able to recover pictures on my phone that other companies could not

Great place to get your electronics repaired at reasonable prices.

Real honest guy fixes everything tech wise at good prices

Very fast and efficient! Great customer service! …