This is the worst hire of my life. I used this Co as their car looks great on the website. They dont have payment online and instead ask you to provide the credit car number . I accepted that and after payment I locked internet banking. I deposited 200$ for a three day hire at 100$/day for the Tarago (pictured near new). Then when I came to there office to sign contract and asked to reduce the hire to 2 days due to circumstance change but they refused and said I either hired three days or lose the deposit. I reluctantly accepted as I already planned my trip. Then I asked to see the car but Debbie refused and asked me to sign the three day contract. Again reluctantly accepted / signed then she hiked rate to 110$/day saying 10% tax. But she did not say that before and the website also said 100$/day. Oh she also imposed 200km/day limit on the contract. Then asked me to pay the remaining rental of three day hire. I said I will pay after I complete the hire as I may return in 2 days. I rented before in Brissy and pay the remainging upon completion. I said Ok but I may return early. When I finally saw the car it was built in 2003 and all front lights cover is blurred I dared not drive at night. When I return the car after 2 days ( already inform her at the end of day 1) at 4:43pm the office was closed while closing time is 5pm I had to ask neighbour company to keep the key and give them the next day. I write mail to ask for money back saying they are cheats due to above reasons. They threaten me to contact police. I still keep all the contract and evidence of old 2003 Tarago and time I returned car. Do you guys think I should take legal action again them to get money back. It is not the money it is the manner they coerced you to signed contract or they take your deposit? This is nightmare experience for me.

Worst dealing. I will not recommend this rentals to hire a car. Please make sure you have all the proper documents otherwise the lady Debbie running this rentals is super duper Greedy. She will charge you for unnecessary things. Please take all the pictures from inside and outside the car. Except rent she will continue to charge over other things. Very polite at the time of giving car at start. And after signing a contract you can get behavioral harassment. Very bad experience. I got too much harassment. I still have all the documents of car and dent repaur document and video of car I returned. I was new to Australia. She was institing to repair car from her own mechanic just for minor dent of 5 -6 cms she was asking for $990. Conceal?She is talking about. GOD SEE EVERYTHING SHE WILL FACE KARMA SOON. SHE DONT HAVE ANYTHING FOR QCAT. IF I WILL TAKE MY PAPERS TO COURT SHE WILL GET A BIG PENALTY. Don't pay cash to her as her daily rent please.

Good service but unexpected extra charges We rented a car from Cairns returning to Brisbane from Getaway Auto Rental in october 2018. Debbie is very nice and helped us extending our rental. However we were surprised to get extra fees due to supposed damages on a backmirror that we haven't done. The backmirror was already broken (it was not holding vertically anymore) and fixed by a strap when we took the car, which we thought was normal. However we discovered that we had to pay for a new one when giving back the car. Also we were asked to pay for a new wheel  trim as one was damaged but hopefully we had a picture proving that it was already the case when we took the car. We were also surprised to pay for an extra day which was not originally mentioned. Indeed, we gave back the car on Tuesday but we learned, after asking for price details, that as we arrived at 5:15pm which is out of the office hours we had to pay for the next day.

Debbie has been fantastic when we have hired a car from Gateway Auto Rentals. Because we have been hiring from them for a number of years now all we do is let her know when we are coming over and for how long all by emails and Debbie is really quick in answering and confirming these. We have had a couple of times where we have had to cancel at the last minute and Debbie has been absolutely fabulous about ensuring that there is no hassles associated with the late cancellation and ensuring that we are sorted for the next time. We have actually got a standard booking with Gateway for four times a year and the same car as we requested is always ready to go. Debbie or her husband always met us at the airport with the car and they always have a genuine smile on their faces, which is great to see after just over a three hour plane trip. Thank you Debbie and your team. Pat & Gary, New Zealand

Awesome people. Awesome company. My wife and I will not go anywhere else for a car rental. and we have had the privilege of their professional friendly service many times. Debbie and team are the best you could ever hope for. And then they go beyond. They should be International. They are THAT GOOD. You want THE BEST, you won't get it anywhere else. Service,Price Quality, Professional the list goes on. Thinking car rental. Think no more. Think Gateway Auto Rentals. No better in this industry. We've had the pleasure of their service for years. They are not good. THEY ARE GREAT THEY ARE THE BEST. We only wish we could portray them better than mere words can say. Forget the rest. Go to the best. Gateway Auto Rentals. Seriously they are that good.

We use Gateway auto rentals on a regular basis if we need a ‘back up car’ as we only have 1 car in the family. As we live locally, Gateway Auto Rentals is super convenient for us. Debbie is always friendly, super responsive and flexible. We rented a car and due to the floods (end Feb) I got stuck on the Sunshine Coast, Debbie was super flexible with us returning the car late. The cars are not new but in decent condition and this is reflected in the very reasonable rental price. If you prefer renting (near) new cars, this is not the place for you. But if you are looking for a reasonably priced and convenient car hire… give Debbie a call and she’ll be happy to assist! Update... They do have newer cars available.... :)

Disappointed - would be an understatement. I am weighing up my options, and considering reporting them to the ACCC. I paid $100 a day for this 20 year old vehicle, questionable if roadworthy, sagging drivers seatbelt of most concern, missing part under the bonnet, faded head lights, corroded, quoted one price per day yet charged another - in a sneaky and deceptive way - she knew full well what she was doing at the reception desk - and did it anyway - it's called fraud - dishonestly gaining a benefit or advantage. $100 credit card hold charged to card and not refunded - i had to phone them a month later to demand the $100 back. If I could give them zero stars out of five I would . . .

There are the good companies and there are the great companies like this. Family members and myself have been using Gateway Auto Rentals for more than 20 years. We keep going back to Deb because the service is fantastic. It doesn't matter what predicament I am in, they go out of their way to do the best they can to help. The cars are always in good condition, they are always friendly, the hire prices are terrific, and both Deb and Neville are efficient to a tee. Thanks Deb for looking after us all, time and again. And thanks too for the sense of humour and understanding the need for efficient air-conditioning in the Brisbane weather !! 20/10 rating for all aspects of your service.

I highly recommend Getaway Auto Rentals! Debbie the manager/owner is always willing to provide her clients a personalised service and great deals. I had an outstanding experience renting some cars with Getaway Auto Rentals on December 2020. By the summer holidays peak time, I wasn't able to hire any affordable vehicle with the biggest companies, but they provided me very well maintained vehicles with the best value that I could have had. I've never had any issue with them. They were always very professional in terms of punctuality, vehicle cleanliness and mechanical conditions, invoicing and vehicle inspecting.

Unfortunately we had a very bad experience renting a Toyota Tarago people mover. Left side sliding door keeps opening whilst driving and the warning open door light was not on. We had to stop three times on the road to close it again in a 40 min drive. Even worse, when returning the car this morning, the owner told me "he already knew" about this issue and that they already have tried to repair it in five occasions unsuccessfully. I just wish I knew that BEFORE sitting four children in! Very bad experience and definitely I do not recommend renting this people mover.

Thanks Debbie. We have hired cars off you three or four times now for our Gold Coast and Sunshine Coast trips. You are easy to deal with and make the whole thing very stress free. From the moment we send the first email requesting the hiring of cars right to the end when we drop them back. You are always there waiting for us when we arrive and the whole process is quick and has us on the road to our final destination in no time. Always handy when you've got tired kids in tow who just want to get to their hotel and hit the beach! Thanks heaps!

We rented the tarago for 12 days this year. The rates we were quoted were competitive however when the charges came through on our credit card there was an additional 10% for VAT which was not included in the quote. The vehicle is old (2003) but tidy. We also rented (and were charged) 3 x car seats however were disappointed to be given one seat which was 25 years old, and 2 which were 11 years old and the centre seat was missing the locking clip. We didn't use them for the hire.

We have been renting vehicles from Debbie for over 8 years now. We have had excellent service always. The cars are ready waiting for us at the airport to drive away and we just lock the keys in the boot when returning. All this is done via emails. No hassles with filling out forms, inspecting scratches etc and waiting in line to return and pay for the rental. We look forward to renting vehicles from Debbie in the next 8 years.

Great service from Debbie and the Gateway team. Rented a car for 7 days on our recent Gold Coast holiday from New Zealand. Late evening airport pick up and early morning drop off was made easy with clear instructions. The price was several hundred dollars less than quoted by a couple of the big name rental companies and certainly the best by far for a car that was modern, clean and suited our family of 5 well.

I can't recommend these guys highly enough. Debbie is so easy to work with , nothing is a problem. The car was immaculate and instructions around pick up were very clear.Even if you did get confused Debbie is only a phone call away, On return of car Debbie was in contact and made it as easy as possible to return the car. Fantastic and super supportive. Would use Gateway Rentals again in a heartbeat.

Despite the fact that the car needed a wheel balance and shook all the way to the gold coast and back. I didnt appreciate the personal coment towards myself from Debbie the owner about how I looked better on my licence because I had since lost weight. I paid to hire a car not a personal opinion on my appearance so please keep you opinion to your self in future. The car got me where I needed to go.

Highly recommend. I rented a small cheap vehicle and was very satisfied. Customer service was great, vehicle was extremely clean (when I picked it up ) very reliable and economical. Obviously it wasn’t the newest and greatest vehicle but the price represented that. Very happy with my experience with Gateway Auto rentals and would use them again without hesitation if needed. Thanks!

Rude, moody and obnoxious woman! Read the reviews - she will reply and deny you’re a real customer, or pretend her replies are from an ‘external reviewer of reviews’, or otherwise come up with a false reason to make the customer look bad. Read between the lines and go elsewhere for a cheaper option with better customer service like Uber Carshare!

The lady on phone was so rude and terrible. Pathetic and awful customer service. She was commenting on my english. I called to hire a car, not to enroll for an english course. She don't have any right to do so. I was recommended by my friend but I’ll never recommend this rental to anyone. This is the first time I’m writing a negative review.

Gateway have provided cars to us for well over 10 years now. I have NEVER had a reason in that time to drop the 5 stars!. Exceptional services, reliable cars, child car seats always ready and available, GPS when needed, easy pick up and drop offs and constantly a warm and friendly welcome. Highly recommend. Thank you Debbie and Neville

100% recommend using this place if needing to rent a car in Brisbane! Debbie was an absoulte pleasure, she was lovely and explained everything really well. The car was nice and clean and served me well while visiting family. I will continue to use this business for future Brisbane trips. Extremely friendly and accommodating …

Disappointing service. We reached out to Debbie who was quite rude and extremely unhelpful. Did not even bother to provide a quote, simply said she has too busy so to contact once we arrive to Brisbane. What car rental does not allow reservations, especially when looking to secure a car on December, the busiest time of the year?

I was planning on paying the 7 day hire even though I only needed the car for 4 days. The woman on the phone was so abrupt and rude, "what does okay mean?" when I was paused even a moment to think, and "why do you need so long to think about this?" when I wanted to clarify what kind of drivers license I needed and credit card.

We've used Gateway Auto Rentals multiple times over the years and have found the service fantastic. The rates are great and we've always been very happy with the vehicles supplied. Debbie and Nev also went the extra mile to return a wallet left in our last hire. We highly recommend Gateway. Russell and Penny, Chch, NZ.

We have repeatedly rented our vehicles from Debbie without hesitation. She has always gone above our expectations and brings her personal touch to the experience. Vehicles are clean, modern and well maintained. Pick up and drop off at the airport always hassle free. We look forward to seeing Debbie again soon. …

We have been dealing with Deb & Nev for many many years & so have a lot of our friends. We have found them to be great to deal with and always go out of there way to ensure we and our family are looked after.We have no hesitation in recommending them as the best Rental Car Company in Brisbane. Keep it up Deb & Nev.

Debbie was nothing short of wonderful. I had originally asked to hire a car (on very short notice) for a week and ended up needing it for longer. Debbie stayed in contact with me throughout the process and was so easy to deal with. I have no hesitations recommending hiring a car through gateway auto rentals ☺️

We have booked with Gateway Rentals 3x now and every time we have been very impressed. They are always there to meet us and make the car hire process at the beginning and at the end of a trip very smooth especially when we are travelling with 4 tired children in tow. I highly recommend them. Thanks Debbie!

Debbie was fantastic right from the first enquiry. Everything was explained perfectly and went like clockwork. Easy pick up and drop off at the airport and the car was clean and reliable. We will definitely use Gateway again, and highly recommend them to Kiwis flying into Brisbane. Thanks Deb

I couldn't be more impressed with this company. Debbie the owner went out of her way to accomodate me. I was coming into Brisbane late from Melbourne, Debbie left a well outlined map for me of my destination, she went above and beyond my needs. Thank you Gateway I will be highly recommended .

Wouldn't go anywhere else! Debbie not only provides great cars at excellent rates, but goes the extra mile and looks after you. From airport/hotel pickups & drop-offs, choosing the right car for your needs, getting a luggage carrier, etc nothing is too much. Always great service with a smile.

I've used Gateway Auto Rentals a number of times for my clients travelling to Brisbane. Deb is amazing and very efficient and nothing appears to be a problem. It's wonderful to recommend an operator knowing my clients will get the same friendly professional service i did when i used them.

We are regular Gateway customers I would say we have used over 50 times. Best service ever. Debbie has always been there to meet us with a friendly smile, our paperwork is always easy, our kids car seats are in and the gps has our destination ready if required. Highly recommend …

unbelievably rude over the phone, my innocent phone call turned out to be a interruption of their time, and I was given the third degree. I was told that if i was ready to make a booking now she'd be willing to help out.... not happy with having your bad mood taken out on me.

We have used Gateway Autos for many years and can't recommend them enough. Debbie is wonderful to deal with and nothing is ever a drama. Best service and easiest pick up and drop off ever. Will keep booking our cars through Debbie and her team. Thanks for the great service.

Very bad service, worst customer service. They never show their km policy before renting the car, we were advise after the service and had to pay extra for driving more than 100km per day. The car had many roaches when we took it from the parking area at the airport.

I can’t speak highly enough of Debbie. I phoned first thing in the morning certain that I wouldn’t be able to find a hire care last minute. Luckily Debbie had one available and was able to help me. She was absolutely lovely and very helpful. Highly recommend

Charged tolls on my card a month after the rental.Nightmare trying to get them, QMM to remove my card from the car rego of THEIR vehicle. Car was not roadworthy and very dangerous with loose mirrors and cheap slipy tyres, worn clutch and overadjusted brakes.

Make sure you give Deb a ring and see how much you can save on her rentals.and extremely easy going accommodating and friendly service every time you won’t be disappointed best local Brissy business no fuss no hidden cost you will be glad you rang …

Exceptional service. We had issues with the tolls charges in Brisbane, 10 days after our return to New Zealand. Debbie contacted them and got it all sorted. She didn't have to, but just went the extra mile to fix the issue. Thanks Debbie.

Start to finish of my car hire was very professional, knowledgeable, welcoming, friendly, and above all I will definitely be back to hire another car soon. Thank you for looking after me. Until next time take care. …

Fantastic experience - paperwork was seamless, car was waiting for us on arrival, very easy return procedure - we were off on our holiday really quickly. Debbie and co just took the hassle out of everything. Would strongly recommend!

Hey Debbie, just a quick note to say thanks for everything. The car hire was super easy with the airport pickup and so affordable too. Your service and communication were fantastic and made our travel experience all the better.

Absolutely fantastic from start to finish. Due to my child being sick, I couldn't get back at the right time to drop off the car... They came to pick up the car for me. Brilliant service and I'll certainly be using again.

thankyou Debbie for the great service with your hire car.being able to contact you & your phone calls to our mobile made the experience very easy.would definitely use your company again. thanks Eric & Christine ( nz )

My car broke down & gateway auto rentals assisted me the same day, with a vehicle whilst my car was being repaired. They were so efficient & so quick to help me in a difficult situation, I really appreciated it.

I have know Debbie for over 22 years and have recommended her company to friends and family over these year. The cars are always so well maintained and clean. I wouldn't use any other car rental company

I have been renting a car since the febuary 2022 nothing but great service and a great car from debbie dont know if the negative posts are really valid , nothing but 5 stars for the rental thankyou.

My car was required to be held overnight for a service, so I rang Deb, and she organised a car straight away and delivered it to me and the rate was quite good. All around a very good experience.

Debbie and Neville were great to work with, hired 2 cars off them before I moved back to NZ, cars were good and reliable, pleasure doing business with them. Highly recommend Gateway Auto Rentals.

We were really happy with our rental from Gateway. Esp good to collect from and return to the Intl Airport; very close to terminal and no issues. We'll be back! Shirley & Gavin, Kelburn, Wgtn, NZ

If you are looking to rent a car you cant go past Gateway Auto rentals. Their vehicles and service is excellent. I will never give up my car again for family. I will get them a car from here.

Debbie was really helpful and the whole process from drop off to pick up went smoothly. We had to extend a day and Debbie responded quickly and sorted us out. Highly recommended …

Gateway rentals are the best very efficient wouldn't go anywhere else they look after you well have rented off them for years nothing is too much trouble. Lynn and Les from New Zealand

So rude, agressive, and terrible customer services. I called to hire a car. A lady hang up my phone twice and using unacceptable words. Wish I could do Zero star for this business

Unfriendly on the phone when I called to ask for enquiry. Seems like the lady got a temper and her attitude was rude… Don’t even bother to hire a car with this servic experience!

Thanks Debbie for all your help. I had great communication with Debbie all the way through the process. Very reasonable price for car hire in Brisbane. I would use again.

Debbie is a very experienced and knowledgeable operator who has a passion for people and vehicles. I would not hesitate in recommending her to my family and friends.

Amazing service and support, the car was great and tidy. Very convenient, in every ways We definitely will rent with you guys again in our next visit to Brisbane!

Very helpful and friendly over busy Christmas period, very nice car, fantastic price, no hidden extras, no hassles, I highly recommend. AAA+++

Unbelievable!!! Rudeness of the lady on the phone. You should learn to respect your customers. Worst customer service I’have ever encountered.

Hired a car for my daughter and the service was great. The Car presented was very well maintained and enjoyable to drive. Highly recommended

Great service and quick and easy. Lovely owners. Definitely recommend and will be using their service again in the future. Thanks again :)

We have rented a few cars now, Debbie is so friendly and helpful. You can not go wrong with renting a car from these guys, Emma and John

These guys arranged a car at short notice. Easy to deal with, convenient and friendly. Great experience. Thanks Debbie and Neville.

Try to avoid here, rude customer service and old cars. The car we are given was more than 20 years old Toyota Tarago...

Service from Debbie was great, car collection and drop pff worked very well, happy to recommend Gateway Auto Rentals

Highly recommended, affordable vehicles great service and very friendly staff. Thank you very much :)

Amazing service from Debbie. Prices were also very good! Recommend to anyone looking for a rental.

Excellent service, friendly stuff and the cars are in a great condition, recommended

Thank you Debbie for the great service, will be on touch to rent in the future

Great car, excellent service - a big THANK YOU!!! to Debby & Neville!

Truly fantastic customer service, an absolute pleasure to deal with.

Best car hire place ever. Debbie is always so helpful.

Awesome friendly service, definitely recommend!!

Thanks for your help this past month

Awsum and excellent promt Service.

Great rates and great service

Love the professionalism.

Rude …