i just wanted to give a big shout out to Mike at the front! - I bought some shirts yesterday and i was told by the older lady who was working in the morning 8/15/2022 that the refund policy was if you bring back any clothes in 3 days you can get a return” i was like cool, i came back because it didn’t fit and Mike helped me and he explained that was very much wrong information and he explained how it really works. I felt like i was getting ripped off.. which it is if i’m being honest. I started to become frustrated and not once did any of his colleagues step in, i even think the manager walked by and didn’t say anything.. like But maybe Mike is the manager? He sure deserves that spot if he isn’t But Mike helped me and i left a happy customer.. he knows customer service and he was very friendly and patient and made sure i was taken care of and i really do appreciate him. i really hope someone important sees this so he can go further in his career at Golds, however long he decides to stay. Thank you Mike. i really do appreciate you.

Honestly, I don't understand where the impeccable and lovely staff gets their demeanor from, but sign me up for that seminar because let me tell you, the style and class and warmth in which i was greeted was the exact thing i thought about the next few days and brought me back for a full membership! There was a curly haired gentleman I think his name was Brice, was so warm and welcoming and answered all my questions without difficulty and made my experience as convenient as possible and without clerical folks like this guy, my fitness journey would still be at a stand still. the other two staff members near him at the time chimed in with pleasant remarks at the right times and made it seem like a wholesome overall group, i think one was named Evan and another was Stacy or Megan or something, regardless of names, they all deserve recognition, keep it up Golds Southeast!!

First impressions, smelly, when you walk in the doors a misplace smell hits your nose, it reeks of sweat and age. Then you are greeted by a quiet, and rude staff. I had walked in alone to scope the place out to see if I should move over from planet fitness, and was greeted with questions of my age and intention. I then asked for a tour opposed to welcoming myself to their area, instead if a tour they pointed in the direction of the machines and said go ahead. It was quiet and ghetto. I quickly got and idea of the place and left not soon after. Note: the fit gentleman was not rude, the bigger man was the rude one and was eating when I entered.

I'd like to echo some sentiments about the 4-6/7 staff being really great on a regular basis! I occasionally find myself going to the gym on weekday mornings/early afternoon, and the staff is still really nice, but I just usually go in the late afternoon. Overall, I tend to be able to get what I need for my workout, so I can't complain too much! I do wish there were some 12.5 lb dumbbells (there definitely used to be) and more pairs of 17.5s-27.5s (except 25s haha, plenty of those) in the free weight area. Ultimately though, this has been my gym for just over 2 years now, and I don't plan on changing that soon!

Staff here is mostly friendly. Equipment though… definitely needs some work. It is baffling to me how there are only 2 adjustable benches in the free weight area of such a busy gym. Equipment will be tagged with ‘being serviced’ for weeks and then maybe it’s fixed, or maybe they just get ride of it. Definitely an ego problem here with some of the gym goers because it’s encouraged/allowed by certain staff members. If I had another option, I honestly wouldn’t go here. Gave 2 stars because the majority of staff there during the week between 4pm-7pm are really nice.

Love Gold’s Gym, been coming here for four years now. This location has a “hometown feel” as it’s smaller than most of the newer locations. You must be aware however, there is always EXTREMELY LOUD music playing that is riddled with cussing! I am told it's a contract agreement with a music company that Gold's HQ has picked for all their gyms (it's now owned by a German Company). On a high note, GREAT personal trainers too, I recommend Genesis! She also teaches BootCamp which will kick you into high gear. Do it!

I had to cancel my credit card because this gym REFUSED to cancel my membership over the phone. Then they kept charging me for 3 months AFTER I attempted to cancel and because I refused to pay for months that I didn't go AFTER they refused to cancel my membership, THEY SENT ME TO COLLECTIONS who HARRASED ME by phone, mail, and email for MONTHS. I wont be rejoining with this company and leaving this review in hopes that people catch on and this industry policy changes.

Honestly it's a bit on the older side but that's ok. A machine or two may be broken but most the stuff works. The only REAL PROBLEM is people never put their weights back. I'm literally here right now and there's a ez-bar barbell on the other side of the gym. People leave their benches loaded and just walk away. Some signs would go a long way, having one person putting things away periodically so people get the idea that they're supposed to rerack their weights.

This is an awesome environment, always up to par, it's filled with the same clients that gives it that family vibe. Everyone knows each other like Cheer's. The front desk crew is always the best I have been to other locations that are not inviting at all as this location. Big shout outs to Denise and Roxanne the morning squadThey can put a smile on your face and make you laugh to where you spit your protein shake out. Love this place second home.

I love the gym but the “no contract” is a lie. They say “ no contract” but force you to pay when canceling your “no contract” plan. Don’t lie to customers and force them to on something they are so called not in contract to pay. Then they have the nerve to try to harass and call you like their a credit collection. This is unprofessional and false advertising to customers. I did enjoy this gym but this has really put a bad taste in my mouth.

I drive an extra 10 min just to go to this location. The staff is far & beyond the kindest of any Austin-area Golds. I am greeted BY NAME every time I arrive & leave. The staff act like humans (& not overlords) when enforcing mask rules. Vibe is old-school & equipment is pleasantly varied. Anyone into a less frilly, more zen scene needs to check this spot out. Shout out to Roxanne & the other gals who are there midday!

only reason that im not leaving a 5 star review is to many people using tripods to film themselves, they always block walkways, set them in front of the dumbbells and machines you're trying to use. so now you have to be careful where you walk in an already small gym so you're not in anyone's videos. i know other golds dont allow tripods not sure why this is the exception. besides that gym is great.

Gym staff are friendly and helpful when needed. The hours I tend to visit the gym in the evening are often packed with people, but it is not as overwhelmingly full when compared to other locations in the area. My overall experience at the location is positive, but I do have a few complaints about the availability of adjustable benches, glute ham developer machines, and a decline bench press.

The Gym was suppose to close at 8PM and they cut the music and lights off at 7:34. I was in a middle of a set on bench and could of easily injured myself. I pay my money on time monthly and expect the employees to work their schedule times. This gym needs to clean up the customer service and get up to par with the other Gold's Gym.

Genesis is great! She trains with care and thought offering personalized plans to help you meet your goals. She pushes per clients in a way that makes you feel like you really can lift that much! The front staff is very personable- Denise and Roxanne know everyone by name and make you feel so welcomed! Great place to work out!

Been going to this gym early morning for over a year now and have not had a single bad experience. Roxanne and Denise are very helpful, kind, and go out of their way to help members. I’ve been to several facilities yet this one by far is my favorite. It does feel a bit hot inside though at times.

I've been a member here for a long time. I have visited probably 12 different Gold's locations - due to travel and wanting to experience them all - and this one if my favorite. The staff here are friendly and make going to the gym more encouraging seeing them each time. Shoutout to Bryce!!

This location is the best golds in austin. Staff is always on point, very professional and always courteous. I usually go in the morning and the girls that work the front desk are so kind and professional. Give those chicks raise . Outstanding lifting environment, clean and sanitary. …

Most of the equipment is useable, but the age is starting to show on most of it. There is a little musty smell as well like you are in an old basement. Also parking sucks at this location. Overall, it isn't the worst place to work out, but I cannot wait until the slaughter location opens.

Great having a conveniently located 24 hour gym. The staff is extremely friendly and my wife loves their classes. The cardio cinema is a really awesome feature but the movies usually are pretty terrible. Definitely has the resident body builders but most of them are friendly and polite.

It has all of the equipment you need but some of the equipment is old. The showers are good but for some reason few people use them. The sauna seem really good but never used it. I just checked it out. Two out of four paper towel dispensers in the men's locker room are not working.

I love going to this gym! I have trained with Genesis for over 5 years, and she has been the only trainer I’ve been able to stick with for that long! If you need someone who won’t let you quit on yourself and genuinely cares to see you succeed, I recommend training with her!

This place has been here forever. I love the vibe and the old school gym rat feel. Friendly Staff. New managers Rick and Evan are great. I see them cleaning things and picking up weights all the time. Keep this place as is. Let the fancy gym people go somewhere else.

Love this location, there tends to be more machines available whenever I go. Also had a complimentary training session with Megan and she was AMAZING! She is so sweet and provided a great workout with some super helpful tips on my form. Thank you Megan!

In south Austin this is one of my go to gym locations. It might be a little dated but I prefer this location over the new Golds on Slaughter. This place is never overly crowded where you are unable to get on the equipment unlike the Golds on Slaughter.

Good gym full of ordinary people of all shapes and sizes. Modest clothing required. A lot of equipment choices, and even at peek, I don't have much trouble getting on machines. A little crowded by the padded free-weights area during peek, though.

Although they stopped requiring and enforcing masks long before vaccines became more widely available, this is a pretty good gym. Be aware that it, like most gyms, can get quite crowded and you’ll probably have to make some compromises with

Despite taking Precautions, power lifting patrons are allowed to workout without masks if they have a doctors note. A face shield would help mitigate thier exhaled breath from travrling across the whole room. I am very disappointed that we

This place has the worst set up for daycare. Not only do they seem to not care but seem to be full most of the time. We have a family plan yet always seem to have to wait for room. Always see someone having to wait to put their child in.

I've been a member for over four years. It's a nice neighborhood gym. When my wife went to China for six months they froze her account and the staff talked to me about making sure the freeze was working. I've seen guys have seizures and

I had a membership and I canceled it because I got into med school in a different city. They continued to charge my account for another 6 months. They tried to tell me that I never canceled. So at that time, I told the lady to cancel my

I love this gym. It’s always had a hardcore vibe. First stepped foot in this place back in 2003. This was the very first golds I’ve ever been to. Left a lasting impression as I am a golds gym member to this day.

They make canceling a membership impossible. Then if you don’t pay they send it to collections and aggressively tank your credit score. This is a large conglomerarte that only cares about money.

Get some legit pull-up bars for us tall people. And stop playing the 18 to enter the club EDM and techno music. Make these changes and you got a 5 star review.

Love the place all a round, everyone up front is amazing and really helped me get a membership to begin my journey again to become the best powerlifter

Best Golds location by far. They should move the new equipment here. Staff and staff culture is on point. Nothing ever broken. Good job guys

This gym is super chill, clean, never crowded, and has a lot of cardio machines. I haven't used the saunas or group classes yet.

There’s no Privacy at the front desk Costumer hung out at the front desk and look at people information when they get in

It's not bad, a lot of stuff is broken or old/in not great condition, but the gym is large and clean

The mens bathroom (right hand side) has been out of soap for about a month. Maybe more