Brilliant drs never had a problem with them they'll forever be my drs... Also I want to thank Danielle the receptionist for how amazing she was for me today and helping me with my 12 week old daughter when getting her needles I cant thank her enough and the nurse... Cant wait to have Dr widnall back as well.

Took over 81 attempts at 7.59am to get through to reception only to be told no appointments were left with the Dr I requested. NO pre-bookable appointments available !! Receptionist attitude is at best uninterested and are 100% NOT "care navigators". No wonder surgeries are getting a bad press!!

I have had excellent care here. As an elderly man with multiple health issues I have been blessed with same day face to face appointments on every occasion. From first contact to the clinician I have been treated with courtesy understanding and professionism. Please keep up these standards

My mum 73 had back pain which was spinal cancer found too late.Why is it I’ve just seen a man of 98 receiving treatment for bone cancer.The older doctors there 5 years ago much better.It’s as though the NHS has forgotten how to care and respect hard working pensioners.

Dr Lake was lovely , . I was seen by him and referred to broadgreen and seen there within a few hours on the same day .! He Even rang me back when i had a query a few weeks later . The receptionists are very helpful too . Cant fault the service. Keep up the good work !

I would like to apologise fir my post I put on last week has I was literally in agony and was feeling sorry for myself, I did not receive any missed calls tho, this surgery has never really let me down and has always been caring and looked

The staff have always been friendly and professional. I have never had any problems booking an appointment on the day. The max I have waited on the phone is 10 minutes. I like the option of face to face, video, telephone appointments as it

Worse practice in the city. The receptionists are unprofessional, common and completely unwilling to help. It’s almost impossible to get an appointment if you actually manage to get through. They regularly mess up my prescription and leave

Surely this practice can afford afford a queue system answering machine,, in the last few weeks I have had to call at 8am for an appointment..first call took 81 calls to get through...second call a week later 113 attempts..I'm tech savvy

This drs have left me without medication for the weekend. I have ran out. I've been trying to order my tablets since last Tuesday (11 days ago) I've even rang them to reorder as in their words they were 'missed off' and the lady on the

Recently registered here as a new patient. Quick and easy to do. Call from reception the following day to book in for my new patient medical, friendly and helpful reception staff. Call from nurse (Beverley) was great, on time and dealt

Would you believe it. My family has been with this practice for over 35 years Got a letter from them to find another doctor. Great customer srrvice NOT NO explanation given . Should be ashamed of yourselves asham …

Your Review: I work within healthcare myself, and I constantly hear about patients unable to get in touch with their GP. I always say to them how I am lucky because I have never had any bad experiences with my GP practice.

Dad had a terminal illness and spent his last few months at home last November. The Grassendale team were caring, attentive, empathetic and kind. Can't praise them all highly enough.

The reception staff, GPs and Princess Val at the surgery are fantastic. After OOH over the weekend everyone has made sure we've been triaged, seen and really listened to. Thank you!

Great service! My wife dropped e-cons form for my daughter in the evening, somebody called next morning. She was seen by Dr. Baxter at 12.Thank you!

Avoid if possible. You can never get a appointment and you have to wait 48 hours for a prescription. (Not sure why when others do it over the phone)

If I could give 0 stars I would. Absolutely disgusted by the treatment this practice has given me, having been going there my entire life.

Can't thank all the staff enough for all there hard work, care and support all done with a smile I am so lucky to have a 5 star practice

Poor service. Was misdiagnosed on such a simple thing which has set me back to square one. I will be changing Dr's. Not happy at all.

I can't thank the caring professional staff who are so helpful and supportive I am so grateful for all there hard work Wendy Clayton

Swift response to initial negative experience resolved a worrying issue. Really appreciate when people work to right wrongs.

Absolutely brilliant doctors. Every appointment I make I ask for Dr Williams. She is an absolutely brilliant

Terrible surgery! Staff on reception beyond rude and unhelpful!

Have always given me and our family the best of care

Underhanded surgery !!! 56 phones calls in one day

Great medical practice .The best in south Liverpool

Excellent service even in these challenging times

Friendly staff