One of the worst experiences for me and my family. The rude lady funeral coordinator asked us if we would like to speak during the viewing and then just rushed us through the whole thing. She asked one of the uncles if he would like to speak before the service in Chinese and he said yes. As soon as we finished the first speech she asked more people to come up. One more family member came up and said her piece then the director came up and just showed the map and moved us before our uncle could speak to everyone. Sure, they followed the Buddhist traditions but also rushed us through incense, bowing, and paying our respects. During a very emotional time, this felt inappropriate. Decent private security escorted us to Hoy Sun Memorial Cemetery. The coordinator also left super early during the actual burial and rushed us through that too. We finished the whole thing extremely earlier than expected and threw off the schedule. As a funeral director, I expect that you can communicate clearly on what is happening, if we are off schedule, and what to do in the meantime/what is currently going on. Throughout the whole experience, the lady even got my dad's name wrong every single time when calling him to pay respects to Grandad. It felt tonedeaf and disrespectful. I would not recommend them and felt like their motto of "Dignity" was a sham.

We used Green Street Mortuary for my mother's funeral about two weeks ago. Everything is pretty standard, and if you grew up in San Francisco's Chinatown you've probably been here a few dozen times. Everything was pretty smooth including the service, but a couple complaints: 1) The viewing on 8/1 was the last one of the night and we probably had about 225 people attend. While people were saying their goodbyes after a couple speeches, we were rushed out by Jojo and the staff saying they had to close or they were going to pay their workers overtime. I would think that some of the $14,000 we paid would go towards the "overtime", but that didn't stop the staff from turning the lights on and off like a bar or nightclub to tell everyone that it was time to go. This was very unprofessional. 2) The parking lot was small and there was only one attendant who had to manage a bunch of cars. He did a great job, except for the fact that he left my car in reverse and didn't turn it off, so upon returning from the burial ceremony I found my battery was dead and the car would not turn on. Definitely not ideal.

When your love one/family member passed away suddenly, it's natural that you want to do what you can to honor that person and give that person a nice service. Green Street Mortuary has helped us tremendously with that. Losing someone is tough, grieving is tough, finding a good mortuary is also tough.. I have visited and talked to many mortuaries prior and either they were too expensive or has unorganized staff or they seemed like people who might be more interested in sales than believing in the honorable work that they do... I was in such much stress until I found the Green Street. Mr.Jefferson Lee is amazing; not only he is highly experienced, he has helped me planned out the service, walk me through each and every steps, patient with me and made himself available for all my questions and concerns... his staff also very wonderful, they are professional, friendly and respectful. I was very grateful for what they have done for our family. I hope you will consider them in time of need, they are really amazing.

I found Green Street Mortuary staff very helpful, supportive and accommodating during a very difficult time, specifically Dane Stanley. All transactions were done by email, text and phone due to Co-Vid. Dane was able to research specifics pertaining to my Father when he died 6 years ago, to match my Mother’s most recent requests. Pictures of my mother were sent to me, dressed as she requested. Pictures were also sent from the gravesite when interred. I cannot thank Dane enough for his helpfulness and for going out of his way to assist with the cemetery staff.

Having to pick a mortuary from 3,000 miles away because you can't travel do to Covid-19 was a little unsettling. Green Street Mortuary was recommended to me from one of my uncle's friends. I couldn't have done anymore if I was there. Dane was absolutely amazing. He helped me through the whole process and I was always informed on what was happening. I never felt uneasy or worried. I knew my uncle was in great hands immediately. I would like to say thank you again Dane! Your perfect for the job! Annamarie

Mr. Horse and his staff took good care of us. Though my brother lived in California, it was his wish to rest with our family in Pennsylvania, and I was making arrangements from Maryland. Mr. Horse guided me through all the steps, and was incredibly kind. This was a tough loss and he made it easier. I am very grateful.

You never want to contact a mortuary but if you have to Green Street was wonderful I worked with Dane and he was extremely kind, resourceful, thoughtful, helpful, knowledgeable, sensitive and kept me informed every step of the way. Highly recommend

Excellent service... Very prompt with time & well organized. All the workers knew wat they were doing making the day go smooth & not chaotic especially during this occasion. Thank you All at Green Street Mortuary.

Thank you for the excellent highest standard services. Thank you from bottom of our heart to Mr Jeffery LEE 'S extremely kindness and times services to us.

Very helpful and understanding service. They provided very helpful guidance and for selecting products, selecting services and for the service itself

Both of my grandparents had their services held here. They did an excellent job, everything went fine, very professional, highly recommended.