Wanted to do a wire transfer. I had all the details needed. The funds were to go into the main HSBC branch in Hong Kong. I had the address and all the special codes they needed. They kept insisting I need the full bank address. The only thing I didn't have was a postal code which I don't think Hong Kong use anyways. I insisted this was all they needed and if it wasn't complete they could look it up for me. They said I would have to search for it online on my own. Now I know this is bullshit because I use to work for this bank and looked up many HSBC bank address for clients sending wire transfers. These clerks simply would and did not want to do it for me. They shuffled me off to do it online. I asked if they could help me do this online and she told me to do it on my own. In fact, the customer next to me was being shown how to go on line to pay for her father's bills because she could not access it at home. I went home to set this up. Mark, who was very patient, attempted to help me via telephone banking and after an hour it did not work so I drove to my branch in North Vancouver. A very nice clerk named Jack said I also needed the personal address of the recipient and to come back next morning so it would go out ASAP. Jack said the first branch should have been able to do this for me and should have told me this additional information. Had the first branch misunderstood me and misinformed me to an unnecessary wasted 2 hours? It was not so much MY wasted 2 hours that ticked me off. It was that this money was to go to my friend for his new leukaemia medication which he needed ASAP after an emergency stay in the hospital in Hong Kong. He could not get the pills until he got the money to pay for it. So while these bank clerks in the Hastings and Penticton branch niggled over something they could and should have helped me with, my friend is grasping for life. I didn't tell them this because, frankly, I would have cried. Nor should it matter. I cried later at home out of frustration. This is not my branch but since I now live closer here it was easier. I will avoid dealing with the staff here but not until I've made my complaint heard at head office.

My 3 stars is an average of my experience here today. I am giving 4 stars for Max L. for assisting me with an online security code so that I can bank online when I asked; he is not a teller but he finished his advisor meeting early and talked to someone in another office and while I waited in line, I asked him to assist. He was helpful and patient despite me being with an energetic toddler. I am giving 2 stars to the Asian lady working at the teller with shorter bob haircut; she seemed nice and that she wanted to help, but she really had no clue how to assist. I told her I wanted an online access code to do online banking and she asked if I needed help using the internet, but I said no, I just need a code to start online banking. She asked if she should call someone for me; again I said no. In the end she gave me the most confused face, then went to the drawer and gave me a physical security device. I sat to the side and tried to use the device, but it’s actually a second layer and not the code needed to online bank, so I begrudgingly went back in line and that’s when I flagged Max down. In short - there is a reason everyone ie moving to online banking because in person banking not only is tedious, but also painfully inefficient. My 3 stars is not because the people i met had poor customer service, it’s just that the teller didn’t know what I was asking at all. Overall I am sure the people are kind here but the efficiency like all bank branches (across all service providers) are not very good.

Horrible customer experience with Winnie, was very rude. No customer service at all, had only a handful of coins I wanted change for 4.50$ to be exact. Had them in dimes, she told me she wouldn’t count it and that she had other customers to help. when the bank was completely empty and had another person at the til. She said wouldn’t take it, and “I needed a roll” and it had to be exactly $5 so she could except and give me change. How would that be possible if I only had $4.50? Then when she finally “decided” to give me change she said there was no more quarters “aparrently” how does that work when you’re the BANK. Then a couple minutes later she came back with a roll of quarters then said why do you need quarters, why don’t you take something else. That’s crazy. Refused to take euros also, said she would only take dollar “no cents” even I had paper euros with it. Still no. Kept telling me next time this and that. Considering leaving this “home” branch.

Very unprofessional teller and branch manager at the counter, strong attitude and badddddd service!!! I need my money out as bank draft, he told me to go to my branch and do it with my account manager. Only opened my account one month ago and they didn't assign a manager to me, it says TBD in the system. Wastes my time and ruined my day in 5 mins... Worst banking experience ever. I will close my HSBC account and all services.

Terrible service here. I was told to fly to the UK to close my premier account at HSBC that I opened at this branch 3 years ago. Apparently this can also be done over the phone but Jimmy was unwilling to be of any help. I guess I'm on my own trying to end my relationship with this terrible bank.

Came here twice during operating hours and it was closed up. No notice about the branch being closed nor phone number posted for the branch. Maybe a highly profitable bank can do the bare minimum here to notify customers about closures

Excellent services from Jimmy. I had a lot of questions regards to adjust mortgage payments due to raising interest rates. And he has been patiently helping me with all the answers. I am happy Jimmy is here to solve my concerns.

Unbelievably rude asian lady at the counter, she was not only extremely unfriendly but also seemed to have no idea how to do her job. I didn't feel any of my questions were answered, frustrating experience.

while the branch is closed, there were no envelopes at the atm to deposit money. five minutes of my life wasted to park and cross the street for disappointment.

The worth service ever. Bank for itself, not for people. Personal don’t have knolage of products. Waste of time. Save your money somewhere else.

Horrible customer service. Very disappointed. The teller lady was not friendly. Will definitely not go back again

Worse bank I have operated with. Going to end my account and use another bank.

Dominic is very helpful and efficient. Highly recommend this branch.

Impossible to find a number for individual branches.

Friendly, responsive staff. Thank you Jimmy Q.

Big bank. BIG PAIN IN THE BUTT!

Slow service.