I am writing to provide feedback on my recent experience at your salon. Despite my initial disappointment with the keratin therapy treatment, I was optimistic that we could reach an amicable resolution when I requested an appointment to meet with the manager of the store. Unfortunately, my experience was far from satisfactory. After waiting for 30 minutes, I finally met with the manager, who failed to offer any viable solutions. She was abrupt and rude, showing no flexibility or empathy towards my concerns. When I requested to speak with the owner of the salon, I was taken aback to realize that she had been sitting close to us throughout the entire conversation without acknowledging my experience. The owner's response was not only unhelpful but also offensive, calling me a "nasty person" and stating that she did not want clients like me. Such behavior is unacceptable and unprofessional, particularly in the service industry, and I am extremely disappointed by the lack of customer care demonstrated by Hair Republic. Given the experience I had, I would not recommend Hair Republic to others seeking hair treatments. It is my hope that management will take steps to address these issues and improve their customer service moving forward. (Attached is the photo of my hair after the first wash)

I had been a loyal customer of this salon for many years (7+) as I loved the stylists and the owners & managers (who changed over the years) maintained the fantastic set up and made every client feel special. Sadly, that has all changed. The beautiful stylists have all moved on because the set up has now become like every other salon, where only your money matters. My daughter was due to have an appointment with the last remaining lovely stylist but after driving 40 mins to get there we were informed on arrival she had left. Whilst I understand it was all very last minute, I'm sure it didn't happen an hour before we were due, so why wasn't I called and informed that the stylist we had booked was no longer available especially when the appointment had already been rearranged once due to illness and then I'd received a random message a couple of days before stating my appointment had changed and I specifically asked when I rang to check that we still had the same stylist. Really poor customer service (especially when I'd been a customer for so long) and so disappointing that this salon which had been amazing for so long has gone downhill so rapidly. Won't be returning.

I have had a good experience with Hair Republic. However recently I have been disappointed with the way they handled my appointment. I had booked 1 month in advance for hair colour , cut and dry as I had an event to attend In May. I got a call on day of my appointment that my hair dresser is sick (which I completely understand) and will need reschedule my appointment. I requested them if someone can do it as I have event to go to and I had booked 1 month in advance. The lady said my hair dresser would be back tomorrow and surely would be fine. I get a call again saying she is not in and NOW they cannot fit me in for a week!!!!! I again requested the lady that can someone atleast colour as it’s just touch up bse I have an event and I has planned since a month. They did not accomodate me, it was very very disappointing. I understand things happen but they had 3 days to somehow make it work given my booking a month in advance and requesting them I have a occasion. I was left handing 24 hours before with no option but to colour my hair at home …. Very not profession!

Best Hairdresser Ever! Renee is amazing! I made the mistake of being impatient with my hair recently and instead of waiting for an appointment with renee the following week I just wanted it done now and I went elsewhere and needless to say it didn't turn out well and after what happened I was a bit distressed it couldn't be fixed. But Renee was able to fix my hair beyond my expectations. Back story I was wanting to go blonde from brown hair. Other hairdresser lifted my hair but it was uneven all over and there was so much red left and my hair was in bleach over there for 4hrs!! Anyway when I came to renee she was suprised I still had hair and said she will try her best without adding to the damage and well I think the before and after pics below speak for themselves.

This is my first visit to this Salon. Ashley greeted me and I thought oh no she is so young they have given me the apprentice. How wrong I was , she was confident and very professional. I had roots, half a head of foils and a hair cut. I love everything she did and to top it off she taught me how to curl my hair with my straightener. Will definitely be back

Sat at Reception just before my appoitment and waited a further 10mins pass my appointment and not person noticed me, but they had plenty of time complaining loudly about the customer before me who nicely questioned the charges. The Premices has no sound proofing, very loud! Never contacted me about my appointment. Purely unprofessional!

I have been going here for a few years and they do an excellent job. They give advice but also listen to your concerns and in terms of pricing I think it's very reasonable for a shampoo, blow-dry and cut. I have long and thick hair and they are so efficient and have never complained about it or charged me extra like some other places.

Amazing salon. The ladies there are super accommodating and nothing is ever too much trouble. I have been going there for 12 months now and get cut, colour, keratin and curls done. I cannot fault them. Price is great and service is fantastic. Would thoroughly recommend this salon

I have been going to Renee at Hair Republic for a few years now and I would never ever change hairdressers, regardless of where I moved. She's so talented, so friendly and warm and has the best customer service. Highly recommend Hair Republic.

HIGHLY recommend this salon! Lauren did an amazing job on my hair, I’m absolutely in love with it! My hair was done on time and overall she did an incredible job. All staff are very friendly and helpful.

You need to be able to tell them exactly what you want but felt satisfied with my colour and cut following the disappointments of other hairdressers. Pricing is very competitive.

I called for an appointment couple of days back. The receptionist did not seem to care to accommodate by offering any other days. She just hung up the phone.

Just been there for a haircut and the girl did an amazing job , definitely see them again, right price right attitude, perfect cut , definitely a cut above

Absolutely love this place, nice salon vibe and good attitude. The girls are all lovely and do such a great job! Highly recommend.

Never disappointed with my visits to Hair Republic - all the staff are so professional and amazing with their work!

Renee and the team are wonderful hairdressers. I would highly recommend them.

Great cut colour and blow dry in June and it's lasted very well. Thank you

Best place and nicest service to get your hair done your way.

The worst haircut I have had. Don't bother.

Would recommend. Please book in advance.

First time haircut, loved the result