I visited this salon for a hair color. They sold me products worth 300$ and the color cost me around 500$. Unfortunately, my hair has been falling more than usual ever since the color. The girl at the salon advised me to use the products , which made my hair fall worse. I re visited the salon to share my concern and they sold me another mask saying that “it will bind your hair after the shampoo”. Well !!!! that didn’t work either. And when i called the salon again, they said ‘ “use the products for a month so your hair will get used to it and hair fall will eventually reduce “. One of the other explanations given to me were that because my hair had some bleach from the old color that’s the reason my hair fall had increased! But i mean, that was the whole point of going to such a reputable salon so i could seek a genuine advice by a professional. If it was risky for my hair , why was it not explained to me. I am no hair expert which is why i had put my trust,time and money in the hands of hair professional. It has been more than a month now, my hair fall had only increased. I have had a haircut twice so i could get rid of this chemical damage somehow.I spent so much money to feel good for my birthday and this just turned into a nightmare. They use good products but i am not sure if it was lack of judgment or experience in my case. The salon has a great environment and staff is kind.

I had my hair done last September at Hair by Phd and I have been trying to get it fixed ever since. NEVER again will I be coming here, so disappointing for a salon that was recommended to me. I asked for a dark brown brunette and ended up walking out with JET BLACK hair!!! Not impressed! Not only that the hairdresser missed parts at the top, making the bottom of my hair darker than the top (they were happy to fix it after I went back). What made me even more angry was when I found out she used PERMANENT colour on my thin hair. The hairdresser advised me it would lighten up in a few weeks, which it did not. 4 weeks later I rang up saying it had not lightened up like she had said and that I had regrowth (which I explained I wanted something with easy maintenance so would not have to go back every couple weeks) and she quoted me $169 just to touch up the roots !!!!!!!! I have been trying to strip the black out of my hair for months & it has ruined my hair completely. Definitely not recommending this place to anyone.

Terrible experience. I get a normal wash and blow dry once week and it lasts me all week. It normally takes 30 mins tops all together. I was in this salon for over and hour! for a wash and blow-dry! I walked in with greasy hair as it had been a week since my last wash and I walked out with even greasier hair than before, due to the overload of product, I never asked for. I even showed a picture of the soft curls and walked out looking like Shirley Temple. Customer service is good but really I even explained how my normal hair dresser does my body blow-dry and I was given something completely different. It's slick at the roots (feels like gel) and then bouncy curls. My hair is literally 3 cm past my shoulders which qualifies my hair as "long" which is a $65 blow dry!!! I do not recommended this place. The excess product and complete disregard of instruction completely put me off. Ended up tying my hair in the salon because I looked ridiculous. Waste of time and money.

Parramatta branch is the absolute best. I went in with so much fear given all the horrible past experiences I have had with salons, Aimee made me feel comfortable, I was seen on time as per my appointment, I requested a cut and I was advised that a shampoo wash and a blow dry are included in cost as well as a $25 discount for my first visit. All of the incentives made me a little worried that I might not receive a good service, I kid you not, I had the best experience EVER. The communication throughout my experience was great and it made me feel comfortable, Aimee consulted me throughout the process asking me what I think. I was even served a new coffee because the first one had gotten cold !!! The end result was breathtaking. I took my mother and my grandmother back and they both loved the service and the results. Staff are very knowledgable and very warm welcoming. I highly recommend this place to everyone

One of the best salons I’ve been to! All the staff are super nice and very professional! If you are not happy they will do everything they can to put a smile on your face. I personally reccomend Hope my beautiful stylist. She was lovely and hands down made me feel cared for and very comfortable. In regards to my hair all I can say is the compliments have not stopped since my Tuesday appointment with Hope. It was such an enjoyable day at PhD parramatta. I Went from very dark to pink in one go and Was treated like a queen! Even my mum got her hair done and mind you she is very anxious about salons from previous bad experiences. But the stylists were very lovely and patient with my mum she trusted them to do her hair and she can’t stop talking about how good she feels. Thank you PhD Parramatta you are doing it right! Reccomending you to everyone! Best wishes!

I had Keratin treatment from Hair by PHD And this time not happy with my Keratin and hair cut . Suddenly too pricy and when I went for booking they said the another price now they said high price.The Shampoo and Conditioner they provided is only 250 ml and 200 ml but previously it was 750 ml. The staff who treated me was also not even want to listen and not flexible when I asked for the complimentary wash dates which I gave 3-4 dates but she was not happy to do that. When my friend called them they were happy to book on that day they refused me and previously they gave me Keratin shampoo and now colour freeze shampoo. In short, they don’t want to listen, Product quality is low now and not value for money, don’t want to give the complimentary wash date according to you. Previously it was very good but this time very disappointed.

I'm very upset about my last experience at PHD Parramatta. The staff were unorganised. My appointment was delayed by 20mins. I asked for a very particular cut I feel as though I wasn't listened to bout what I wanted for my hair, it does not reflect what i had described and shown to the hairdresser. She seemed to be attempting to fix the issue but it was 10 mins before closing and there wasn't enough time to fix the haircut (as mentioned earlier the appointment was delayed) I have been to PHD Parramatta many times prior to this and because of those experiences i did highly recommended the establishment. Unfortunately after this experience I won't be returning. It's a two star review which may seem harsh but I have to walk around with a haircut I did not want for the next 6 weeks.

I got the keratin smoothing done from this place. The service was good. I was excited that the keratin treatment is formaldehyde free and that's why I chose this salon. I have had keratin done from other places before. The results were amazing every time I had done keratin before and my hair used to be so good for at least 3 months and slowly the effects of keratin will start fading away. But just a month after the Keratin treatment from Hair by Phd Parramatta, my hair is dry and frizzy. Its no longer manageable.Though the treatment is formaldehyde free, it didn't solve the purpose. I am very disappointed now after spending 422$. I wouldn't recommend this salon for Keratin smoothing.

I chose Hair by PhD because of its Google reviews and was not let down. So for the first time I'm doing a review! I was booked for 4pm and by 5pm my hair was washed, cut and blow dried straight. Say no more? The staff were all courteous, professional and friendly. The blow dry is fabulous and the cut looks great. The wash and massage were heavenly. When I got to the counter I was told I had a $25 discount just for being a new customer. A nice cup of tea and unexpected biscuit was welcomed and capped off the whole experience nicely! I thoroughly recommend Hair by PhD and will definitely return.

My experience is few years old. So this might/might not be helpful I had a cut and colour in 2015 which was amazing. I was just moved here, so I was little shy. But the hairdresser listened to me patiently and did more than what I expected. Customer service was excellent. But I went there again few months later, the hairdresser who did my hair before wasn’t there so I asked them to book me with the senior stylist. Then the result was not good. I wasn’t really happy with my haircut. But I still liked there premium service.

This was my first time visiting the salon and I was really impressed by their service. I was looked after by Cassie and she was very helpful in giving me suggestions on my hair, in terms of the cut, style and colour. You could definitely tell that she is highly experienced. There were some switches in between and the service was continuously good hand to hand. The other staff were also very friendly and constantly kept asking if I needed anything to drink. A bit pricy but well worth it! I definitely recommend Hair by PHD.

I had my first visit today and the service was incredible! I have been to many hair salons in three different cities and I must, nothing beats this place. From the moment i walked in, the ladies at the front welcomed me and treated me well. My hair dresser Cassie had the consultation first and actually listened to what i wanted, which is quite rare. I was extremely happy with the top quality service, friendliness and professionalism of the staff. Already got my second appointment booked in ;) 100% worth the money

Can't resist writing this just after having my hair cut and kerastase treatment. One of the best salons, so swift in customer service yet very very efficient in understanding what actually the customer is after. Wanted to thank the whole Hair By Phd team of Parramatta specially my hair stylist Sam. Such a lovely and warm lady with attention to detail and very very active with her work. Thanks and will refer this salon to all my friend.Will definitely come back again. :)

I went there to get a cut, style and treatment and the stylist I had, Jess, made the experience so amazing! She was very reassuring, gentle and considerate during the entire process and did such an amazing job! They were upfront with the cost both on the phone and at the beginning of the session and even offered complimentary services. Definitely will be going there from now on and thank you so much to Jess for making me feel and look so wonderful! :)

In the past few years I've cut my hair twice with Sara. Not sure if she is still there. She did an amazing job and I loved my haircuts both times. She listens and does her best to give you the haircut that you want yet customize it to your face. Each time I got compliments from strangers. I wrote this comment because my experience was very positive plus I respect the fact that the salon staff care enough to address reviews in a professional manner.

I will never go else now. The staff are really experienced stylists, and my hair cut is great. It's not the cheapest, but you can be guaranteed a good hair cut. My stylist spent time getting it right, so the time she spent was well worth the money. The head massage was the best I've ever had. I have spent 10 years in Sydney trying to find a good haircut, and I had resolved myself to thinking it didn't exist. But it does! Hooray for Phd.

I managed to squeeze in a wash and blowdry from Samantha at the last minute as I’m interstate and Sam was the most beautiful person, made me feel so relaxed and SAVED MY HAIR. I have extensions and nobody gets it right but she nailed it and had them looking amazing, along with giving me some samples which will hold me over in my travels. I cannot recommend this place enough as the whole service and team were so kind and I will be back!

I visited this salon for the first time, after not having my hair done for five months whilst I was backpacking. Hope was great - she gave me exactly what I asked for and I have had so many compliments on my hair. It is so much healthier and she also gave good advice. The rest of the staff you encounter through your experience here are so lovely and attentive too. Overall, I'm really pleased with my experience here!

I recently went to Hair by Phd in Parramatta as my hair was desperately in need of some love. The staff there were all so lovely and Hope took great care of me, answering any questions I had and going through all the options to help my damaged hair within my budget. I left with a fantastic hair cut and my hair feeling healthier than it had in a long time. I would recommend this salon to anyone and everyone.

The 1st experience at this place with the beautiful NZ lady was awesome. She did a really good job with mine and my daughters hair. She put the time in and was super friendly. I would give her 10 stars. The second time i went in the hair wash hurt, my haircut was so lazy and sloppy and 2 weeks later when i was drying my daughters hair i knoticed it was so uneven i don't know how i didn't see it earlier

Tiana did my hair last week; since then the compliments haven't stopped coming! She did an incredible job.. and was absolutely wonderful throughout the 5 hour process. Louise and Tiana, both, were kind enough to give me sample products to keep my hair in good condition. They also helped me identify salons who would do the same in Melbourne (since thats where I am based). Its a salon you can trust! :)

I was made to feel welcome the minute I stepped inside. Everyone was friendly and I was offered a cup of tea straightaway, which was nice. The owner, a lovely gentleman was very charming and welcoming. Hope did an absolutely amazing job with my hair (which is very fine and damaged) and she listened to me and gave great advice. She was never pushy! I will definitely be back, when I’m in Sydney again.

Recently had a wash, cut and dry by Tiana who is absolutely lovely. She was extremely professional yet down to earth and friendly. She did exactly what I asked for but also used her judgment as a hairdresser to advise me on what the cut would look like. She also gave the nicest massage while shampooing. Going to a salon is expensive but so worth it for the service given. Can't wait to go back.

Since moving back here from the USA, this is the first salon out of many that meets my high standards and actually exceeded my expectations!!!! All staff are skilled, friendly, pamper you and they all are happy, polite and work as a team. I recommend them highly!!!!!! I will become a regular customer from now on.... They rocked my hair and I love love love it!!!!!! Sam was awesome!!!!!

I’ve been going here for almost 4 years and the service is impeccable. From the moment you’re greeted by the lovely Kelly to the hair stylist talk everything is friendly and relaxed. Hope is an incredible hair stylist, she always understands exactly what I am looking to do, she’s a great listener and has made me feel so comfortable each time. Highly recommended

Awesome experience. Jessica is awesome. Whatever color I showed to her she just made it happen. Really feels great. Would love to continue here. Their customer service also awesome. They by mistake put some color on my top back side. To minimise that they apologise so many time and they gave me voucher to use next time. Really feels great. Keep up the good work. Cheers

Never ever step there if you have curls. Never ever let Sara touch your hair if you have curls. She will fry them. They don’t understand textures and they don’t know how to touch curls and what to use or not to use on curls. I am trying to recover my scalp is recovering the harm they done to me 6 months back. Sad. They charged me $450 for hair color and trimming

Delighted with my visit today. I am not a local and in my home town, one hairdresser has cut my hair for the past 16 yrs. As I am visiting Sydney, I needed to find a hairdresser and found Phd in the Yellow Pages. I checked reviews online and rang for a booking. Received great service, a great haircut and would go back to the salon without hesitation.

Being my first time getting my hair done, the lovely Jess was excellent at listening to me and helped me achieve the natural look I wanted. She was courteous, friendly and so sweet and delivered such a great look that made me feel confident and looked great !! Great service, and an excellent salon! Definetely going back again!

Love the crew at Hair by PHD at Parramatta. They are always incredibly polite, professional, helpful and not pushy with the "oversell" of products as some places can be. They care about their clients and their hair. This team are an asset to both the Hair by PHD name and also to the Parramatta area.

Got a haircut by Jessica today, she was excellent, had great suggestions for how to go about taking my inspiration photo and applying it for me personally, went through what she was using and why and how to do it at home too, and was brilliant with thin and curly hair! Definitely recommend!

Good hairdressing services, colour and cut, but overpriced. Charging well above advertised prices on their website. For semi permanent colour and cut, chin length hair expect to pay $200, not $176 as per price list. Always give you excuses why so expensive, and treat you like you are dumb.

I have really really good experience with Hair by Phd. all credits goes to Taina who guided me so well an she is so friendly . This was first time to highligting my hair, but taina u did amazing work . really appericiated to u and your whole team . happy to visit again , Thank you again .

Look, honestly, I don't know why I ever went anywhere else. The staff are lovely and good listeners. The place is relaxing. As a first time customer I was welcomed with a $25 discount. They even save your cut, so if you like it you can just ask for "the usual"! I will definitely be back.

Excellent service and always reliable! I've been coming here for the last 4 years to get a colour & cut and the result is always great. My only criticism is that some trainees can get a little careless when colouring or washing hair, and I've had some clothes discoloured as a result.

I flew to Sydney for a conference and felt desperate for a wash and blow wave. The staff at Hair by PHD Parramatta were amazing - they squeezed me in and provided fantastic service. I left feeling relaxed from the head massage and with beautifully styled hair. Highly recommend.

Regular customer and I wouldn’t go anywhere else. Jess, Cassie and Hope are amazing and always go that extra mile to make their service personal and high quality. Today I’ve walked out feeling a million dollars after a much needed session! Thanks Jess!

Honestly the best hairdresser I’ve been to in my 26 years of life!! I normally leave salons feeling unsatisfied and never getting what I really asked for but I could not have been happier with my hair this time. Cannot flaw, these guys are beyond amazing!

I’ve been a regular at the Parramatta store for close to a year now even though i live and work 40 mins away. All the girls are so professional, attentive and really hard working. Would definitely recommend to anyone looking for a reliable long term salon

I have recently got Keratin Smoothing and Hair Colour treatment done at Hair by PhD Parramatta by Louise. She has done her work amazingly, definitely would love to visit again soon☺️☺️ I love my hair and really appreciated to her and whole team …

Thank you for my amazing hair! I was nervous to go short but Hope did an excellent job at giving me suggestions and making me comfortable. I loved the whole experience and everyone was so warm and welcoming. Will definitely be back!! Thank you again.

I’m Melanie. Today I came to this place to do my hair and I absolutely loved it The hair color, the length, the curl is just right. The ladies are so nice and the price is very reasonable. Definitely coming back again to do it. …

I did a hair make over at hair by phd parramatta and Kasi did a wonderful job to have the hair style i was after. I was amazed at the perfection and dedication to the job that she did to my hair. I am a happy customer. Thanks again to Kasi!!

I had a lovely experience getting keratin smoothing for the time. The staff were so helpful, explaining the whole process and what to expect from the new treatment. My hair is so smooth and glossy, and I got a beautiful haircut to go with

Hands down best salon experience I’ve ever had. My colour specialist was Cassie. She was amazing. She really spent the time to know exactly what I wanted and what my hair needed. I felt comfortable every step of the way as she explained

Selina from this salon is the best hairstylist i have ever met in my life!! The best !! She does my hair all the time i go there and she has been amazing and so pro!! I love being to this salon! It makes sense why they are always busy !!

I got a haircut with their Senior Stylist Hope a few weeks ago and was very happy with it! I love the layers and it works perfectly with my wavy/curly hair and the highlights in it! Thank you! You've made me a very happy customer! :)

I love the service hair by PhD Parramatta provide, the Wash & cut is always great, my appreciation goes out to Hope as she is so caring and cautious of how I feel before I cut my hair. Thank you for being you!

I went from long hair to short hair and I love my new hairdo. Hope (Hair stylist) suggested what really looks good for me and the result turned out to be Amazing. Couldn't be more happier!! Thanks guys!

Happy with my hairwash, cut and blowdry. Reasonably priced and experienced staff. I'd recommend this salon over other one's in Parramatta as I've been to a few around and this place is now my go to

its the best experience i have had coloring my hair.My experience with Cassie and her team is absolutley amazing.I will definitley make an appointment for next week in ready for mother's day.

have been using this salon for cuts and blow drys and never disappointed. Congratulations on your continuing efforts for improvement in customer service and innovation. Robyn

Thank you Sam for great haircut + styling today She's super friendly and makes your hair look amazing. Helped me keep within my budget too! Definitely coming back xxx …

Wonderful experience! Love the final look, the team in there are so friendly, attentive and accommodating to my personal needs without a fuss! Would highly recommend.

The most effective and only place to go. They deal with you with so much respect and they solely wish to make you feel gorgeous. I would not go anyplace else.

Been going for 14 or more years. Love the staff and atmosphere!! The glass of bubbly is always a bonus. Thank you Tiana for great service and conversation!

Good service from Tiana. I am the tallest client with the shortest hair stylist! Quote of the day from Tiana. Always worth a visit and pampering!

AWESOME!!!! Could not be happier, every time I walk out I feel so much younger and so confident. Thanks Sam, Sark and all the PHD team. :)

Loveliest team here at Parramatta Phd. All the ladies were super welcoming and kind. I came in as a hair model for training purposes.

This hairdresser is very good for people & just relax , there is a TV while they wash your hair & etc or have a little sleep …

Ask for Sarah, she's a superstar! She's lovely, patient and just amazing at her work! Will definitely go back again.

Friendly staff that take the time to listen to what you want. The salon is warm and welcoming. 100% would recommend.

The best in Parramatta and by far. Tradition, modernity, the smiles, the care and the attention are unique.

A little on the expensive side but service is great and my hair always looks good after treatment by Phd

Professional service. Friendly stylist. I always look forward to my appointments.

Thank you Hope, best service I’ve had! Extremely Friendly and helpful!

What a great experience. Staff are amazing. Definitely worth visiting

The staff at PHD are lovely, and always make you feel super special.

Perfect as usual, cannot fault them, great service, friendly staff

Amazing team with a friendly attitude and great haircutting skills

My hair is blonde but like more blonde the did a good job with it

Smiles everywhere. Excellent customer service. Professional.

The hair cut given by Hope was awesome. Loved the service.

Amber was really friendly with great attention to detail

Great service and all staff are friendly. Good location

Cut my hair with Cassie. So happy with the results

Excellent customer service and good hairdressers

Friendly staff great hairstyles; cost reasonable

Very relaxing atmosphere staff very friendly

Great gents cutter been going for 50 years

Was alright! Kevin was good what he did.

Very attentive staff and very friendly!

Exceptional service- very happy!

Professional & courteous

PhD service is great :)

Very friendly staff

Great