Edit: While BOB responded to this comment, his response was also a lie. He did not offer any compensation and reiterated it was my fault and that I needed to hit the stop button harder next time. It's unfortunate he wasn't willing to honour anything leaving me no choice but to voice my concerns online. Considering BOB manages this store, maybe he should learn from this poor customer service failure on his end. I would like to give kudos to TOM HARPER who apologized on behalf of Bob, and was able to kindly take care of me as I had asked Bob to previously. I have learned from the technical difficulties that if I visit this location again, I will bring change so as to not have any further concerns with how my card is charged. CHECK YOUR CARD STATEMENTS! Used preauthorized charge with my credit card like I have several times over at this location. Finished at the $11 mark, turned the machine off and hit stop. Saw the $20 charge didn't clear off my account, called and spoke to BOB, who took my information down and didn't call me back, "lost my number" when I called back today 2 weeks after the initial charge... Bob said he could see that I was in the bay for 12 mins and clearly didn't hit STOP hard enough. Quite baffling since I've never had an issue at this location to date and have enjoyed the location prior to this machine error. Bob made ZERO effort to rectify this error from their system.. so I paid for the average cost of 2 car washes and only received one. Unfortunately I wasn't even offered a free wash at my next visit. It's sad to see that customer service is out the window now.

I have used Harpers as my primary car wash for the last several years. The location is generally convenient and the staff are nice as per my experience. Every Friday the outside vacuums are free which generally keeps me coming back. With that being said there are a few downsides which include the following: - The amount of time you get per dollar spent is less than the location just down the road by the McDonald’s - I frequently find that one or more of the vacuums outside are out of service, which can, during peak times, yield an unnecessary wait. - While not a mess, more effort could be payed towards general upkeep, such as the garbage outside which is almost always overflowing when I visit. Further, on two accounts there has been shattered glass where parking has been designated on the South end of the building. - Sometimes I find that after completing a wash the setup of this location permits overspray from other customers, which can be frustrating after spending time and money. - Minor complaint: I find that the hooks designed to hold car mats for being sprayed down require replacement, they are ineffective and my mats always fall off.

I've been using this car wash for 10 years now and it's always been great. On the weekends the lineups can be long, but that's expected. I usually go on weekdays around 5pm, and there's no lineups. It's always clean and I always see the staff cleaning a bay or 2. I never have seen a bay with any build-up of mud. Sometimes you'll be in a bay where the coin machine won't take your toonies. That can be annoying. But when that happens I go and exchange them. There was one time about a month ago where it took my toonie and didn't give me my time, so I put in another one. When I was done I told the kid working there and said what happened and he gave me the attitude like I was lying! He gave me the toonie back, but I was alittle bugged because I wasn't trying to steal $2!! I just wanted what's fair! Anyways I'm not going to go somewhere else. It's just something small. Thank you

I've been a long time customer at Harpers recommended many people all my company vehicles are clean here. Recently I was in washing my wife's car I was giving it a quick hand wash with my own mitt and was told either I put money into wash or leave I was in shock considering I probably spend upwards of $7000 there a year washing company vehicles and personal vehicles. I shared this information with the attendant he informed me that he didn't care he just wanted to get me out and the next car in. While I understand it gets busy and the faster they move us out the more money they make I'm not looking to take any business away from them I just want to wash my car my way. So Harpers the three dollars you saved pushing me out the door before my car was done ends up costing you $7000 in my business and I'll be letting everybody I know how I was treated .

Small. Cramped. Expensive and the dividers are too small so the other customers spray your vehicle. I was constantly getting sprayed by the people in the bay beside me. The foam brush didn't seem to work at first so I tried to find help but it seems that it's not staffed because I couldn't find anyone to help. When I came back I was able to get the hose untwisted at the top after a bit of finagling but of course by then my time was up so I pumped in more money. The owner comments on their waxes being high quality but I wouldn't know because I didn't get that far. I only had $20 in change along and thought that would be enough. I've tried this place 4 or 5 times over the years and definitely stick with my recommendation that it's worth the drive to another car wash.

No soap, no service, no refund. Soap seems to be an issue at this location. Advised attendant that there was very low soap coming from the spray. Almost to the point that it just looked like straight up water. Dial was set to Soap. Attendant says that there is lots of soap even after he sprayed for 30 seconds and next to none came out. After I said I would just go to another car wash he ran his mouth off. Attendant seemed more interested in getting back to his phone than dealing with an issue with their equipment not dispensing soap. Gave them another shot and low and behold the soap was non existent again. Better yet the customer service from the attendant was even worse than the last time . This has got to be the worst car wash in Southern Alberta.

First thing off I pulled in the wrong way!! Duh!! Then a VERY NICE lady came out and referred me to go around to the back I said "will do" to follow up the blonde lady is thoughtful she also showed me and explained to me the payment options .. it seems that washed times are getting shorter everywhere this year they have just as long as a wash time as one of my favorite places the ESSO on Ogden.rd.. yet this place has vacuums right in the wash bays I highly recommend it. It has good informative stuff it has a nice washroom and has vacuums rate in the bay and also there is a beeping when you come down to the last 10 seconds of your time very helpful very highly recommended worse the 10-minute drive from the Esso on Ogden Road so much more worth it

More than once I’ve had an issue with the systems not operating properly Wethered be the coins being accepted and the system doesn’t turn on thereis No pressure in the high-pressure rinse or wash - there is never anybody there to respond when there’s an issue and they have a lying sign on the door to back in 5 to 10 minutes, which is bull never any one to take care of any customer issues Contrary to the answer provided I did have the coin operated issues more than once No one was there when I was there -knocked on the door and waited 10 minutes so they kept my money and they DO NOT CARE about the clients Only the reviews - which they answer the negative ones with generated fluff responses

Good car wash! Pressure is great. One thing that was annoying was the hoses was leaking. On the foam cannon, the pressure was super low and slow, making it very hard and time consuming to spray the car down with the foam. The foam spray hosing was leaking from above, along with the spray gun as well. These things can definitely be fixed and looked after. Definitely fixable items. Overall good space on the bays though! Hoping the management or owners will check each bay and make sure at least the hoses aren't leaking, and possibly increasing the pressure for the foam gun so it sprays in an even manner so the car can be sprayed down effectively :)

This wand wash is my go to spot. There's 6 bays and the staff is good about keeping them clean and the equipment in good shape. Water is hot and great pressure so car drys well. Brushes are normally clean but I always give it a quick spray to knock any loose dirt off of them. It'll never do as good as a bucket wash but considering I'm paying for convenience and speed it beats the alternative of having a dirty car. Some days there is a line up, but that's common for hot busy summer days. Price wise it's on par with automated car washes in the area but those don't do near as good of a job.

I’ve used this car wash extensively since moving into this neighbourhood two years ago. Probably spent thousands of dollars washing both of my cars here. Will not every be back. The older man runnIng the car wash on this day, approached me as I was finishing up and told me to move my car. I told him I will be five minutes longer and he told me to move now. I told him I have already paid and am almost done. He told me I am not paying now and to move my car. Was totally rude and will never go back. Will also tell everyone I know not to use this car wash ever again. Terrible.

As noted previously, this car wash is awesome. Very clean and usually top notch service. Unfortunately, tonight I had learnt a lesson. Don’t show up 5 min before closing, drive into the bay and park. The attendant told me I only had time for a quick rinse - and graciously told me he didn’t want me get locked in. Suggestion: perhaps close the garage doors 10 or 15 minutes before 9pm. BTW - I had no idea it was almost 9pm. And I get it, long shift - just want to go home. Otherwise - an awesome place to have your car wash. Just don’t go anywhere close to closing time :).

I love this car wash. Very clean & staff are great. I have been going there for years. My only problem is that people can wash their car or truck then spend all the time they want doing interior windows, cleaning seats almost a full detail job at owners expense while cars are lined up outside to get in. I can understand if bays are empty & not busy a person can wipe car down if cold out but not when you have a line outside. Im sure some people spend $4.00 and take the bay up for 1/2 hour. Not fair to customers or owner. Put some sign up and enforce. Nice car was tho

Used to come here all the time back in the early 2000s, but stopped as I found it to be a rip off, even with the stamp coupons. Had to go in today to wash my BMW before service as I don't like the guys down at BMW to wash my cars and I was in a hurry, and this place is on the way;. After throwing in 5 bucks I managed to wash only half my car. I might aswell have gone to one of those ultimate car washes at the Shell down the street and paid 10 bucks. I think the time allowance at this place is the lowest I have EVER seen, and I will NEVER come back again.

I went to try the place today. So I swiped my credit card and it said it charged $1. The sprayer worked for few seconds and stopped, so I ended up putting on $4 coins until I finished. Few minutes when I got off, my credit card was charged $9.94. I didn't understand how the self-serve car wash works as it is my first time to use the service. I called their number four times to inquire why I was also charged on my card, but unfortunately nobody answered the phone. I will not go back again and I regret swipping my card. I could have used my coins instead.

Best car wash I’ve been to in a long time. $20 for a full pre-soak,vaccum, rinse, and wax. Great pressure on the hose makes a huge difference. I normally have to wipe my black vehicle with rags to get some of the soap stains and water marks off but didn’t need to spend a minute doing that. There was a guy there who helped me out last time too when it seemed like the spot free rinse was spitting out soap (I probably didn’t turn the dial far enough) and was helpful and friendly and suggested I use the wax and gave me a couple free minutes to fix it.

Really. Only accepts loonies for the vacuum outside and the machine wouldn’t accept my cards inside the wash bay dont know why.. no one on site to help but its fine. Ended up putting two dollars in for the vacuum inside the wash bay.. literally lasted a minute and had zero suction. Wont be back. Go to the Chapparal car wash, I put two dollars in and it lasted 2 mins and 30 seconds and has the best power and vacuume hose nozzle to actually fit in the areas that are hard to reach.only good thing is it wasnt that busy.

Wanted to give it a try because of the overall good rating, unfortunately did not personally have a great experience. Really awful vacuum, was dirty and kept on breaking. No type of device to dry your car after you clean the exterior. Spent $18 for my car to still be stained and have strange scratch marks all over it. Honestly looks like I didn’t go to a car wash at all. Price isn’t horrible but definitely not good for the quality I had. Definitely are a lot of better car washes in the city. I do not recommend.

Usually just love this car wash but tonight on March 3rd the staff member on was just terrible. It was super busy with 8-10 cars waiting and the employee parked his own car in a bay. Further as it got 20 minutes from closing (9:40PM) he closed 6 of the 8 bays and making the wait take forever. I was the last vehicle to get into the car wash leaving around 6 sitting in the line waiting with door locked - while they were still open!!! Not sure how you can call that good customer service... Just brutal

First vacuum didn't work, young man working there was super attentive and got me to use the other one. Other one kept eating my loonies and the young man ran out over and over and over to help me, he was running all over the place helping everyone and made what would have been a horrible experience better. All in all still took an hour to vacuum my car for a half good job which shouldn't happen. So props to the young man, he did his absolute best but still not a great experience

I was at Harpers the other day washing my truck and I noticed the pressure of the water wasn't as good as maybe it should be. I approached the lady working and she immediately ushered me into another bay and payed for the rest of my car wash. She closed off the bay I was in and started trouble shooting the problem. I appreciate the customer service that I was given as its hard to find good customer service these days!! Harpers will now be my go to car wash.

I stopped by for a quick car wash, and the facilities were very bad as it was an old car wash. I used a high-pressure soap and a rinse, but the soap barely came out and the water pressure was very weak, so it doesn't wipe well overall. If it's not an urgent case, I recommend you to use another place. . . . I checked again after seeing your response, but it's still the same place. I stopped by your car wash a few days ago and I just told the truth.

I didn't realize with the inflation of having to actually pay money to fill up your tires, the inflation of a public vacuum arose. I was shocked at the price. Needless to say, a handsome young man, offered to pay for the vacuum. Very kind. Thank you for making my frown, turn upside-down. I have gone a few times previously to wash my car since I moved close to the area a few months ago. My new location for car washes.

I want to say thank you to the person behind the counter yesterday. I was having issues with the vacuum and they went above and beyond to address it by checking the other open bays vacuums and then issuing a chit for a few extra minutes. My vehicles carpets needed a little extra TLC, so they suggested the outside vacuum. I really appreciate your help... Small things make a difference and are remembered.

Great car wash I was very impressed by this car wash. Everything was in top working condition: Hot water wash, lots of soap, powerful water spray, great suction on the vacuum, bright lighting, very clean and well maintained facilities. Price was showing on pay machine during use, which made for no surprises at the end. It was about $1 per minute but well worth the price. Highly recommended.

Went here for the free Undercarriage spray they claim to offer on their website which they do not have free or otherwise. Decided to was my top side anyway and was disappointed to only get 1 minute of spray time per dollar. Probably the lowest time per dollar in the city. The only plus is that can start spraying for only $1, if you have something you can wash in under a minute that is.

This is one of the best car washes in the area hands down. The quality of products used, water pressure, etc is top notch. My only issue is that a $5 prepaid car wash is not actually 5 minutes but rather 4 min 30 sec. same goes when you swipe your credit card, it will always charge you more for the time you are actually using. This has not always been the case which is dissapointing.

They advertise that they have an undercarriage wash but they have it turned off for "winter"...its September. When I asked if I could use it they said "no it's off and doesn't do anything anyways" this seems a poor excuse as all the other wash bays have running water... Maybe don't advertise a service you refuse to provide and maybe answer your phone's so I don't waste my time.

I drive a bigger vehicle. I was quite impressed with this car wash. You pay the better price than other car washes but if you have a bigger vehicle like a truck, they have an option for that. It gives you one extra cycle tor same price as other car washes. Cause lets face it not all cars are the same. Definitely someone was thinking about this. Cheers to whoever that was.

It was great and the line went by fast. Just wish they would let us know that they charge extra if you're using your credit card. We didn't have change with us so we used our card. Thought it was only $2, but after using it and realizing it didn't automatically stop we realized we were getting charged extra. Good thing we hit stop before it charged us more...

I like the actual facility, but the woman working their is a real piece of work. She never took her ear buds out once when I was asking for assistance. When I asked her if she worked here she said, "clearly i do as you can see." Seriously!! Who says that and why is she still working??This normally is my go to car wash....but I will probably not return.

Love this place. Come here every second week to clean my car. Usually when I get here there are barely any line ups. (I really dont understand why people are getting mad that they have to wait longer then what the sign says.... its an estimate) I have talked to the staff and they all seem really nice and helpful too. Never had any problems here.

Been coming here a long time. It is one of the best in the city and I have taken advantage of free vacuum Friday many times after a wash. Even when it is busy the line moves pretty quick since there are so many bays, and wands have enough pressure that you don't have to spend a fortune going over and over your vehicle. Thanks!

I use this carwash a lot and have always had great results. Yesterday I didn't have change in the car and decided to try out the credit card option for the first time. I stopped at $5 which is what I always spend, my credit card was charged $9.95? I will continue using this car wash but will make sure I have change next time.

Nice and clean, good equipment BUT be careful when using your credit card. If you go just a couple of seconds over 4 mins to use an example you get charged for 5 mins. It's only $1 I know but my problem is how much money has this place taken from people in this situation that basically paid for something they didn't use.

It has very clean large bays , pressure was good, vacuum seemed short got only drivers area done for a buck but put in $2 and vacuumed really fast got rest of car done and suction is better than others I’ve been to by far for indoor ones. Spent $9 to vacuum ,wash n brush n wax car. Decent. Would recommend this place.

Staff was an a$$hole. I was doing a detailed wash which consist of using a foam wash and one of the employees told me to leave , because apparently you can’t wash your car using a microfibre wash mitt. The staff wanted me to use the brush which can damage the paint. I don’t recommend going to this car wash!!!

Enjoyed the car wash, powerful pressure with hot water. I think some car washes offer better value for time, this seemed to eat my toonies rather quickly. Could not tell if I can pay for a wash via credit card? I will probably visit again due to the wash being open later, but would be ideal if open 24H.

Be careful using your credit card at this car wash. They will charge you the full $20 pre-authorized amount even when you’ve used only $5. They’ll claim you never hit the stop button. Always check your credit card statement to make sure the charge is reversed and you’re only charged what you paid for.

I came here once when they didn't accept cards and I was upset about that but came back another time and they finally had the machines in place. This car wash is great due to the angled stalls and you do not feel rushed to finish. Angled car washes are really rare. The wash was great, no issues.

Awesome car wash the water is nice and warm and they aren't cheap on their product and the staff are always great! The fact they accept every method of payment is awesome and convenient for everybody! Sucks that it's always so busy I'm not a patient person so I often end up going else where

I only have two gripes with this location. People seem to take their sweet time washing their car causing the most horrendous lineups and it seems as if the rates/times may have have changed for the worse? otherwise, it's a great place when you're not waiting 20min at the "5min wait" sign.

I would give 0 stars if I were able. I have never felt so ripped off by a coin operated DIY carwash in my life. The value per dollar is abysmal compared to similar places elsewhere in the city. Not only will I never return, but I will advise everyone I know to stay away. Absolute rip off.

Good wand wash with good pressure. Hard to find a cheap, yet clean wash around here. The facility looks a little old but everything work great. The only downside was that the worker seemed stressed and dismissive during the busy hours, which I totally understand. Will come again though.

This place could use a little more maintenance, but basically its perfect. Swipe your credit card and just wash as much or little as you want. I can generally wash and wax my car for about $4. Wish they got the under-carriage wash and the other credit-card machine working again though

The only thing that this car wash to change or fix is their false advertisement of store hours. It says it opens at 5am to 10pm. I’ve been sitting here for 20min now and carwash still closed. Not sure if workers are just late or they actually don’t open at 5am

This car wash has much better soap than the one down the hill and around the corner. Their creditcard pay is a little more complicated than it needs to be but works well once you figure it out. Only complaint is there's no large wash bays for larger vehicles.

One of the better car wash in se Calgary. Not usually a long line. The bays are always clean and hoses are always washed down so your not getting grease all over you and your car. They offer a huge variety of products and also gift cards. Great car wash.

1. Good, would have been better though if it was individualized instead of 2 at a time. You'd have to wait if the one in front is doing a more detailed wash. 2. Also it would be helpful to have instructions for those who are using it for the first time.

Clean and equipment is in good shape and seems well maintained. Am able to clean my vehicle for $5 rather than $7 at most others. Does not take credit card in the stalls, but I believe you can get a voucher when paying with credit card near the exit.

I just finished washing my vehicle and vacuuming it and grabbed some clothes to wipe off my floor mats before putting them back in and had a lady come over to me telling me to wipe my vehicle down outside. I told her I was only wiping down

One of the best car washes in the area. Great equipment, pressure, and water temperature. I only needed a quick rinse off today, and my only complaint today would be that I stopped the timer before 4 minutes was up, but it charged me for 5.

Excellent stall carwash / wand car wash. Wax and tire wash, tri color foam etc along with spot free rinse. All actually working. (most have the options but they do nothing) it was busier than expected but only about a 7 to 8 minute wait at

Your new system of not accepting credit cards is a horrible idea. I attempted to use my card (s) and your machine would not work. Then I attempted to use cash again your machine would not take money. At 3pm your office was closed. Another

It’s pretty good. Sometimes their vacuum machines don’t work well. Edit: I should have been more clear. I tried the vacuum today and it worked well. Last couple times (same exact spot), the vacuum didn’t work well. Thanks for fixing them!

This may just be my new go-to carwash. Spacious clean bays, good sudsy soap, and friendly service. Also well-lit compared to other pay and spray car washes, so you can actually see how clean the car is before you drive out.

You'd better wear a wrist brace because the pressure here is off the charts! This is the best wand wash in SE Calgary. Clean, sudsy, doesn't cost a fortune. Open early morning 05:00 which was amazing when I drove for Uber.

Very well run with spacious bays. Their foam brushes are some of the best I've seen in town with plenty of thick lather. Only downside; word is out and they're usually very busy except early morning or late evening.

Great place. Quick and i love the credit card payment option. This is my goto car wash always and the owners are awesome people who always appreciate taking the time to meet anyone who is interested in saying hi

I dont think I will go again. The foam brush only put foam in the first 20 sec..I put another dollar and nothing came out. No Wax at all. Only 1 min for every coin. I believe other car washes give 1:30 min.

This place use to be 5 stars to me. I loved the opened 24 hours bit but they stopped that and the modes seem to take ever to change wasting your wash time you paid for. Still a good wash besides that stuff.

I normally love this carwash, but I walked away a little dismayed on my last visit. I decided to spray down my floor mats, but only one of the clamps was actually working, so I just did the drivers side.

It's great car wash that's open early and closes late so you can avoid the line up. Never had any issues with the wash or the vacuum. It's $1/minute and to start so you can time your wash easily.

Really great place to go if you need a low budget but still quality car wash. Coin wash, you control the settings and the use. My family always goes here for our car washing and detailing needs.

This is a great car wash. Always clean, fast getting in and out, lots of room for drying and detailing. Reasonably priced as well, takes credit cards. Convenient hours, open early on weekends.

Do you know what is great about this place? The water is hot therefore it makes washing your vehicle so much easier. The bay's are always clean and typically all the settings on the dial work.

Friday is free vacuum day and also love how they have an extra selection most diy car washes don't have and that is this rainbow foam thing that shoots out of a gun I find it really cool haha

Water pressure and soap is good, but the place is too expensive. My total charge was $19 where as at other carwashes, I get charged about $7-$9 max for similar time.

Convenient self car wash with staff on site. Vacuums outside. Can get a little busy during weekends and when the snow is melting (lots of dirty cars!)

Good neighbourhood car wash. Usually very clean and not too busy at non peak times. Have been using this location for 15+ years w/o any problems.

Always kept clean inside. The bays are well maintained. There are 8 bays with one entrance so you usually don't have to wait very long.

The vacuums don't have the best suction, but the young fellow working the front desk was super helpful about it and very friendly!

Great staff, upbeat and personable. Amazing prices for car wash and vacuums are free on Friday! Highly recommend

This car wash always works great good pressure and good products. It doesn’t take forever to get the car clean.

I always go here for carwash. To start you need 2 dollars. This is self service. You can use coin or tap.

Overall a good car wash but doesn't allow single loonie use after initial toonie($2) starting amount.

Great place to wash your car. They don’t gouge you like some other car wash places. …

Great hot soapy water and good pressure. Clean facilities and free use of vacuums on Fridays.

Best car wash in Calgary clean reasonable price and everything works. Keep up the great work

Good one, closer to my home than ServPro, a good water pressure. Havent tried the foam

Been going for years now. Love it there. GREAT wand wash at reasonable cost

Best and affordable solution near to me. Best wash I have ever been to.

Great place to clean off the road grime. Clean with friendly staff.

Cheap prices and an overall awesome place to wash your car

Very cool car wash, and very nice staff …

Clean, organized and easy to use at a reasonable price!

Had issues entering Sadly no dryer but otherwise good

Convenient. They also have a handy change machine.

Great price and do it yourself car and truck wash

Love this car wash! So easy to use! Open Late!!!