I bought a new Samsung TV today in the Boxing Day sales, and Alex who assisted me was brilliant. Despite it being almost closing time after what must've been one of the busiest days of the year, his level of customer service was 5 star plus! Thank you very much for your help and expertise, much appreciated. …

I visited the store today to buy 5 different appliances. Mr Shaheen was a super star salesman and dealt with me and my challenging toddler so well. He was patient, educated about the products and so gentle in his approach! Highly recommend dealing with him when you visit!

I want to say a big thank you to Andrew for the help I received in obtaining my order from the kitchen appliance department. Andrew went out of his way to make sure my order was fulfilled and deserves recognition for his impeccable customer service.

I went to this store to buy a sofa set a week ago and couldn’t choose the right one for my needs and a lovely lady named Kim has helped me to choose the right set. She is very professional and knowledgeable and goes above and beyond to meet

I had really bad service once I purchased my lounge. The quality is very poor. Firstly the recliner broke within a few months and the lounge was creaking after a few months. The lounge sounds like it was/is 10 years old. They basically said

Awful customer service, we purchased a lounge in August, which was supposed to be delivered in 6 weeks. Shipment was delayed we followed it up and they then delivered part of the lounge, second part was supposed to come 2 weeks later - no

Our order has been delayed and incomplete fulfilment for 2 months. It’S the terrible experience with HN online when they delivered twice to the wrong address without contacting us, however we chose the pick up in store option. Poor online

Have been a customer of this store for many years. I recently ordered a mattress late on a Friday and paid deposit of $2k. (Price for mattress was around 9k.)!?We changed our mind over the weekend and rang at store opening . Told by sales

Went in today to buy a new fridge as our old one died a day ago absolute horrible timing we had no choice but to go in today on Boxing Day, while I wasn't under any illusion it would be quiet I would hope that you would ensure your store

We recently downsized so needed several appliances and furniture. Despite shopping around we ended up back at Harvey Norman in castle hill. We were able to put down a deposit and pay on delivery - seems normal but none of the other shops

The last tome I visited Harvey Norman Castle hills, it has hot deals going on. It has really beautiful furniture. Some of them were on floor clearance. The gentleman who was helping us was really good. We told him our requirements and he

The store couldn't secure a missing set of bolts for 2 weeks for my buffet table (supposed to arrive by express post from Melbourne). According to Google maps, you could walk from Melbourne to Sydney in 8 days !! My half assembled buffet

We purchased/picked up a powered recliner on Boxing Day for an elderly friend of ours who has severe back pain/leg swelling at the moment and couldn't get in/out of his bed. He needed an alternative while he is in this predicament. The

I am very happy with help I received from Matt and Vince assembling our new table which was way to heavy for us to move and put together. They came out that very afternoon which we greatly appreciated. Thanks again for being so helpful.

I got a good deal on the Boxing Day sale on a tv. However the wait time at check out was over an hour and a half. Understand the Boxing Day crowd and appreciate the skeleton staff who were doing their best. But management was not doing

I recently came in with my mother to purchase a new mattress and bed ensemble to replace her old bed. The service provided by Monika at the point of sale was excellent - she took the time to explain the various features and answer our

Not great customer service experience. The salesperson was in a rush to sell the couch, didn't mention potential issues, and pushed for upfront payment. We were promised prompt delivery, but it's been over 3 months, and we're still

My wife Susan and I went to this store buying 2 sets of air conditioners. The sale person Bilal Kaklik provided us with excellent and experienced services. He also full knowledge of the product and gave us very good prices.

I would give this local Harvey Norman a zero if I could. The sales people are very agressive. Jasmeet Deegur at computer sector pushed you to purchase something but he didn’t even know the product well himself. When

Bad sales on boxing day..i say pls dont go on these big sale days they will increase the price try to give gift cards and then weeks later u see ...i find the price is just 80 bucks less than what we bought All lies

Stay away from this store! They are profit driven and have no customer service at all. Forcing me to keep an item I can’t use because of their “change of mind policy” - which it WAS NOT a change of mind!

My husband and i bought a gorgeous lounge from here. We were looked after by Vince and he was awesome. So knowledgeable and helpful. He also spoke really highly of management which was super refreshing.

Brillian service from Jacob working in Electrinics dept at Castle Hill branch. He is extremely knowledgable across all producrs and was able to work out the best deal for me.

Sangeetha the lady at the cashier desk in electrical has the worst customer service I have ever experienced and yes I rang and complained to the store manager yesterday.

Have been dealing with Neda at the Castle hill store over the past few months, she is a super star. Knows the product very well and she also has a great taste!

We've bought few items from the furniture department and Neda was our sales rep. She went above and beyond our expectations, helped us to make a great decision

I have bought things in HN Castle Hill a bit, and always find the staff friendly and helpful. I regularly shop online with HN, so I am a happy camper …

Bought a Samsung tv brand new with blemishes all over it. Harvey Norman said it “ operates within specs” even though it’s the worst tv we’ve ever had.

Worst HV electronics retailer. Had the worst experience with them after spending over $20k in total at the franchise. See my detailed review here

I had the displeasure of talking to one of the staff members at Harvey Norman castle hill.