**BEWARE** These guys are dodgy!! We went to Auburn because it was the ‘flagship store’ thinking it’d be the most variety and most professional… God were we wrong!! A guy called Fady sold us a bed head and base and it’s been a NIGHTMARE!! ‘I’ll do the best deal for you!’ He said… ‘we’ll CRUSH it (the price)’ he said… well he damn bear crushed our souls with this purchase!! It took us 8 months of constant follow up with the store staff and even with the franchisee himself (John) to get our already paid for bed head!! Constant promise after promise that just ended up being lie after lie! We needed to involve head office multiple times to resolve everything and finally get it delivered and it even cost us a further $400 to top it off!! The gall of this franchisee is unbelievable!! Do yourself a favour and save on the headaches!! 8months from purchase we FINALLY ended up getting the right size bedhead delivered then about 3 months later the drawer at the end of the bed was having issues opening…. So here we were again finding ourselves constantly having to follow up with the Auburn store Bedding department to have this issue resolved… we finally got the repair guy to come out and take a look. He was lovely and he came with his wife a couple of days later to repair the drawer. Unfortunately, here we are another few months later and again… that’s right… we have yet another issue with the drawer as it’s not closing now… we’ve called head office to resolve its this time as dealing with the bedding department at Auburn store is a nightmare!! Do yourself a favour and deal with Campbelltown or Warwick farm instead! The staff are so much nicer!! We ordered our new bedside tables from Campbelltown store without a hitch and it was delivered in a week as promised!! The girl there was fantastic and I’d definitely go back to her. Again, buyer BEWARE!! Auburn BEDDING flagship store is a NIGHTMARE!!

I had an exceptional experience at Harvey Norman Auburn, all thanks to Saf from the tech department. Saf's expertise and assistance were invaluable during my recent visit to the store. I was in search of information about the Cricut machine I was considering purchasing, and Saf went above and beyond to provide me with detailed insights. What struck me about Saf was his deep knowledge of the product. He not only answered my questions but also took the time to explain the features and capabilities of the Cricut machine, helping me make an informed decision. His patience and willingness to assist were truly commendable. Saf's exceptional customer service skills made my shopping experience at Harvey Norman Auburn a memorable one. It's not often that you encounter a salesperson who is so genuinely helpful and dedicated to ensuring that customers find the right product for their needs. Harvey Norman Auburn is fortunate to have someone like Saf on their team. His professionalism, expertise, and friendly demeanor made me feel like a valued customer. Thanks to his guidance, I left the store confident in my purchase, knowing that I had made the right choice. In conclusion, if you're looking for outstanding customer service and expert advice on tech products, I highly recommend visiting Harvey Norman Auburn and seeking out Saf in the tech department. His assistance turned what could have been a daunting shopping experience into a seamless and enjoyable one.

DO NOT SHOP HERE. Cannot think of another way to describe the experience other than worst customer service of my life. I rarely write reviews so this speaks to how poorly we were treated. 1. Highly unsavoury sales tactics. The salesperson did not listen to what we needed and only showed us items 2-3 times the budget. We found a really good bargain that she tried to talk us out of and even crossed the item off her list. 2. No price match offered. There were online sales going on at the same time and they still charged us more, we had to go back the next day for the price match guarantee. 3. Items out of stock and no delivery status unless you chase them. 4. We paid $80 for delivery and they left our fridge on the porch and drove off. We had to call a relative to cancel their plans and help us get it inside the house. They also chipped our door. 5. Not customer centric. We escalated the experience to customer service, no outcome for weeks. The owner called me and didn't even apologise for the experience and just said we will not pay for a new door as it is already old. All these experiences created an unnecessary and stressful environment.

recently had a highly unpleasant experience at Harvey Norman, primarily due to the unprofessional and disrespectful behavior of one of their staff members. It is disheartening to encounter such a lack of basic manners and customer service skills, especially from a prominent retailer like Harvey Norman. From the moment I approached this particular staff member, it was evident that they lacked any semblance of professionalism. They greeted me with a dismissive attitude and appeared completely disinterested in assisting me. Their tone was condescending, and they made no effort to hide their impatience. It was abundantly clear that they viewed their interactions with customers as an inconvenience rather than an opportunity to provide assistance and make a sale. Moreover, their lack of manners was astonishing. They interrupted me while I was speaking, barely let me finish my sentences, and repeatedly rolled their eyes as if my questions were a bother. I found this behavior extremely disrespectful and completely unacceptable. As a customer, I deserve to be treated with common courtesy and respect, which this staff member failed to Provide

I had a disappointing experience at this store due to poor customer service. Despite the minimal customer presence, no one attended to us, and the staff seemed more focused on their computers than assisting customers. It was frustrating to see them engaging in casual conversations instead of prioritizing customer needs. A lack of attention to customers in a nearly empty store left a negative impression on our visit. I was there to buy iphone 15 pro and nearly stood for 10 mins before someone from the store came to actually ask my needs in not so freindly manner. I even told that staff that I am disappointed with their hospitality. I have bought so many items from this store which the staff later checked as well. I am not entering harvey Norman again. They have lost their shine with ridiculous staffs who has zero knowledge about what customer service is.

Purchased a large LG Fridge last Sunday. The selling process was good but it is a bit of a fudge with the installation. The fridge has the water dispenser/ ice in the door, which it needs plumbing at the rear of the fridge, which we already had. The impression given by the salesman is that the delivery guys will do it if they can. The reality is that they do not do the installation of the plumbing nor remove any of the packing inside the fridge nor install the water filter.The Installation means take the fridge out of the box remove the old fridge place the fridge in place and plug in. Harvey Norman Blacktown have the same discourse with their salepeople unless they use different transport but it was the overselling of the extended warranty there that made us go to Auburn

We purchased all the materials for our bathroom renovations from Harvey Norman in Auburn, where Fatima served as our dedicated salesperson. Fatima has a good knowledge of the entire product range and expertly guided us through every aspect of our purchases. She was very patient and allocated hours to ensuring our satisfaction with each item and gave us a chance to reconsider and choose alternative products as needed. She was also good with colour coordination which helped us blending vanity door colours with tiles, benchtops, taps, and more. We were impressed by how good she is at her job and how friendly she is. We plan to come back for more shopping, including our next bathroom renovation. We're thankful for her help and for doing a great job.

We have bought a fridge previously a few years back and bought extended replacement warranty for a total of 6 years. The fridge is still currently in warranty and malfunctioning. Upon asking to be replaced as per the replacement warranty terms, they denied it and said it must be repaired first. So we sent it for repair. The issue still remained after the repair so we were asked to send it back. Upon them returning the fridge after repair they damaged the living room wall in the process and have not sorted that issue either. It's been approximately 3 months and we have not received any replacement even though the issue has not been fixed at all. Unfortunately, I cannot give zero stars or I would. Appalling customer service.

Very disappointed. Bought a bed base for my daughter. First the sales said the double base come with 4 drawers. After paid I notice the receipt said 3 drawers. So we had to change to something else that has 4 drawers. Since it was a change so the lady did not even bother to give good discount for me for the new bed base. I choose this new base because she said it was on stock. When it arrived the drawer had a crack on the wood and the base can’t be installed. Tried to email and called the store so many times and at the end they finally replied saying it is on order. It’s been a week. No news. And my daughter has been sleeping on the sofa for 1 week in the cold winter.

We purchased all of our primary furniture items from Harvey Norman, and we extend our sincere gratitude to Julie and Carolyne for their outstanding services. We did encounter an issue with obtaining the Latitude promotion bonus, but thanks to Julie's exceptional dedication and customer care, the matter was swiftly resolved. To be completely honest, due to this problem, I had contemplated canceling my order. However, thanks to Julie's efforts and her discussions with the Latitude staff and manager, the issue was successfully resolved. Without a doubt, in the future, I will directly reach out to Julie and Carolyne, as they have proven to be remarkably supportive.

I would like to thank Liz and the team at Harvey Norman Auburn who made purchasing the products for our bathroom renovation stress-free. They guided us in selecting the very best items and also within budget. Every touchpoint with the business has been amazing, personal and professional and the team have regularly communicated advising on the delivery time for the product times ordered. The delivery team just dropped off the items to our unit in Sydney CBD - again I cannot thank them enough for their professionalism, care and respect with our items. We highly recommend the team at Harvey Norman Auburn and will definitely shop there again.

I have recently visited Harvey Norman Flagship Store and was really disappointed with the behaviour of one of the staff member assisting in the bed section. The sales person was working in a denial mode and continuously holding customer back to explore the available stock/catalog at the store. Customers expect from a sales person that they should get positive response and things will be available sooner but it seems like noone is interested in selling any item on the floor. Such a waste of time for customers visiting this dumb place called ‘Flagship Store’. SHAME TO SALES TEAM WHO REPRESENT HARVEY NORMAN AT THE STORE!!!!

This is really a one stop shop for everything home! I have completed a full home renovation and almost purchased from every department in this store. There are some lazy staff members but some are amazing! If you need anything kitchen appliances related I can not recommend Bailey enough. He knows everything about the products and is focused on getting you what you need more than just making a quick sell. If you need anything bathroom related than ask for Natalie, she was also amazing at her job. Price wise, Harvey Norman actually price match and beat so if you shop around and know your products they are a one stop shop.

I bought fridge with Replacement warranty. rather than replacing they repaired and fault still exists. Since last 2 months neither Harvey Norman Auburn store supported us nor Product care supported us, whome I have replacement warranty. In addition to that guy from Electrolux damaged wall while moving faulty fridge. They didn't come to repair wall and left us in stress. Looks like Harvey Norman insisting customers to buy their product with Replacement warranty which other stores are not selling but when it comes to replace they do not want to replace. My whole family went through hell while dealing with them.

I ordered the Hampshire traditional 5 piece dining set and paid for delivery and assembly (premium delivery service) and the boys said there was no assembly included and left the boxes and went. Auburn store has the worst service and I’ve had the worst experience with these people. I planned to have my dining table today as I have guests coming in the evening and I now have boxes sitting in my small lounge waiting to be assembled when I initially paid for this and it was included and also is on my receipt. Do not shop at auburn harvey norman not only did they make a mistake but there service is appalling.

I was at the tiles section with my partner and was approached by a man working for a renovations company. My partner spoke to him about some revonavations we were interested in doing. He gave us a rough quote of how much that would cost and when we told him of our budget (which was lower than his quote), he condescendingly told us to use an unlicensed builder. As he was working on Harvey Norman premises (I assume with Harvey Norman permission), could you clarify if it is Harvey Norman company policy to advise customers to use unlicensed builders.

Although my experience with customer service is excellent I have to say that Harvey Norman software systems are not only frustrating but shocking. A simple thing like editing a change of address cannot be made on their data base. Get with the 21st century guys. My last 3 visits into this store I have asked the sales staff to update my address. They said they had and I believe them. So that means the Harvey Norman data base is old. Very frustrated. Maybe I should just stop shopping there.

Never ever ever purchase product care from these guys. Last 2 times I have bought from here they make outrageous claims that they cover broken screens/batteries etc, even new for old on IPhones. Then as soon as something goes wrong they refuse to cover. Read the product care terms and conditions very carefully if you are foolish enough to waste money on it.and don’t believe any outrageous statements made by their salesman. I found them shady, untrustworthy and unprofessional.

Harvey Norman Auburn is such a fantastic place to shop. The new Flagship store looks and feels amazing, has all the latest products from the biggest brands and the staff deliver amazing customer service! They even have an Apple Shop with Apple staff and a Mac1 (Apple Repairer) located inside the store - this is terriffic for Apple customers. In a world where online is taking over, I love that Harvey Norman are giving consumers a real reason to shop in-store! Great job!

Very disappointing customer service. Their so-called 'Price Guarantee' is a scam. The staff made me wait half an hour and assured me that they would match the price with JB Hi-Fi, Good Guys, or Officeworks. However, after the long wait, the staff mentioned that the 'manager' refused to give the item at the price listed in JB Hi-Fi. Both JB Hi-Fi and Good Guys are very customer-oriented than Harvey Norman. Definitely, very poor customer service !!

NICE STORE BUT A HELL FOR SHOPPING EXPERIENCE (more infor below) You can’t get anywhere without a staff which took me more than 50 minutes to wait for. Maybe you are luckier than me, but the speed of queue is incredibly slow. It took them 3 to 10 minutes to finish a customer, why the hell they are so slow is a mystery. (I have a watch and I remember time.) Overall I spent 2 hours here.Not recommended to shopping here for festivals.

Drove to the Auburn store in my lunch hour to pick up a product that was and still as I type says is available in store only to be told it was out of stock. When I bought up that the website says it’s available the girl in the kitchen appliances section rudely said “well it sold out today”. Not even an apology. The guy there politely said I can order it in but after the way she spoke I’d rather pay more and go somewhere else

Great outcome for purchase of new oven. Shopping with specific brand in mind but extremely helpful, knowledgeable but not pushy Erich showed us an oven priced slightly higher but so much more value for money. No pressure from sales person and also really appreciated his competency in completing the transaction efficiently, detailing the process & now just awaiting the delivery next week of new oven!

Advice in reference to home Optus internet issue requiring a new router to be supplied and installed was organised for us and appreciated. Information and direction given on android and microsoft side of Norton security met our needs, although we now realise that IOS devices don't necessarily require protection so we could have only purchased for 2 devices not 5 devices that we did purchase for.

The guy that answered the phone when I called to order a mattress was the rudest salesman I've ever encountered. Hung up and ordered the mattress from Forty Winks who were knowledgeable, pleasant and so very helpful! And this review is from someone who has spent thousands at Harvey Norman flagship store (and other HN stores) over many years. They have always been our go-to store - not anymore!

Marzanna in Bathrooms: Brilliant customer service and helped me out so much. Extremely knowledgeable and friendly. Definitely coming back to buy from you again. Oscar and Jason delivery guys: I cannot thank you enough for your kindness and determination to help me with a very difficult delivery. You went above and beyond and I will always be grateful. Thank you so much.

I have a terrible experience with the customer service, i have bought a 2100 CM dinning table with 8 chairs recently but because of the table leg design chairs cannot fit in the dinning table. Customer service doesnt care at all and telling me it is not their problem. I expected from a famous company like Harvey norman to care more about customer satisfaction.

The biggest Harvey Norman store I have seen so far. It has the vast variety of products range and staff is very helpful. There are three levels of parking spaces. It also has a cafe in case you want to grab something to eat quickly or just a coffee. I would definitely recommend this store if you are looking to buy something from Harvey Norman.

We came in store to buy a laptop and was greeted by the very polite and well informed sales person Manish. He took his time to educate us on the best computer for our needs and we were so happy with his customer service and what he offered that we ended up buying two! Such great personalised service by a true gentleman!

I went there last weekend to buy an iphone. Good service by Manish. He explained the plans clearly. Also good service by Khaled and Ikhan, the lady at the counter. I also was there some time ago to purchase a fit bit watch and I remember Thomas and Sophie, the girl at the back desk, were both helpful with my enquires.

I should have read the comments before I bought the laptop in Feb this year which is now still NOT fixed after over 5 weeks with them. Now I can only go with my old slow laptop!! And they don't care the inconvienice incurred by their faulty products. no support plan at all. A reminder 'Don't buy anything from them'.

Went to buy a phone. Customer Service was exceptional.... explained everything...spent a considerable amount of time as required...smooth process! Also, I had to claim a product warranty for the screen protector..... extremely smooth process.....changed upfront and even installed it as no cost! Thumbs up

If you have lots of time, you can order and request delivery. When I buy some items, sales person said can be delivered within one week but after sale, she said she is not delivery person. I will naver go back and if my customer will buy there, I will get extra charge or buy themselves before I done.

Big bright and friendly. Plenty of product choice and the prices seemed competitive. Well laid out and easy to find things. Staff are available and stand back to allow me to make uninterrupted decisions, but they are available for questions. I was there mid week which is maybe why I got attention.

Tama from the vacuum department is the best and an asset to the store. I had issues with my purchase, but Tama was very helpful and solved the issue for me. He is very professional, patient and empathetic. But I must say some others who tried to help me on his absence for NOT that helpful.

Great customer service. Went with a problem with the laptop charger and got it replaced straight away. Wait time was minimum and the extra photo booth and print service there was exceptionally fast. Well done team. All the best and keep up the good spirit and customer service.

This store was spacious and offered a wide variety of furniture and appliances. It was a pleasure to shop there. The cafeteria there provided an area for a munch and a break in case the shoppers and families got too tired shopping, foods were reasonably priced.

This Harvey Norman is quit big inside, you can buy everything you need for your home. If you visit the washing machine and fridges area, there is a lady called Mary meet her and she patient and explaining every single things about appliances. Thanks Mary

If you want the best sealy posturepedic mattress seek the advice from John Claude, friendly salesman who knows his beds good discounts given too and free delivery. Harvey Norman is expensive just like David Jones, but the quality speaks for itself.

The delivery guy didn’t ring and they canceled delivery. We were 4 people at home and nobody rang the door bell, nobody called me, they just canceled my delivery and left me without bed and fridge for days. The worst delivery experience I ever had.

Harvey Norman is unarguably the worst electronic store in Australia with their useless policies. Prices are great and displays are great too, but they heavily lack customer service and after-purchase policies. They are the only store that

Great staff. Pretty helpful. However i found them to be quite pushy about the product care. I was trying to get a dyson vacuum. The lady was nice enough to show me around. When it was time to pay, she was insisting on me getting a product

Besides the quality problem of the bed, it is totally inconsistent with the sample we saw in the shop. The middle of the bed frame hangs the ground about 3-5 cm. They're only willing to replace it when you want to refund. When you want to

Huge collections with multiple options! Great shopping point for family with kids. Staffs are friendly, helpful and ready to explore your needs. Last but not least there are washroom that meets your basic requirements mainly for those

A great place to look for ideas and shop for a new home. Pretty much a one-stop mall for new home furnishing. Huge range of products on display, presented in a nice ambience. Makes the shopping experience quite exciting and enjoyable.

nick junior was the absolute best salesperson helping my mates and i with every question asked, always having an answer to everything. will definitely be coming back here even though i have closer stores to my home. thanks heaps mate!

Absolute unprofessionals at this Hardly Normal store. Dishonest, makes false promises, takes zero responsibility. They just care about sales and don’t give a s*** about anything else including fixing up the mess they had created.

The thing about Harvey Norman is they sponsor events. I can't recall watching sport on tv and ever seeing the likes of Kogan but I do see Harvey Norman. In a way, I'm getting value back through their support of some entertainment.

Supurb service from Maria, it was worth the wait! Bought the washing machine I wanted at a great price including installation/take my old machine, & bought the extra 3 years HN warranty for a great price + next day delivery.

You can buy all you need for your house. We have been coming here to buy pretty much every white goods. The staffs are super helpful, give very good information, polite, not pushy. We feel very comfortable shopping here.

Nice store with good underground parking, friendly staff, Mel was very helpful, and explained all vacuum options to us with great patience. They are understaffed in tv section though. Especially close to EOFY

Expensive furniture.lot of stuff you see can be found in other cheap stores but here it is way too expensive. The quality also didnt feel great. Some leather options were good but overall nothing exclusive.

Great prices, great sales staff. I’ve bought a lounge set, a bed and other bits and pieces from here over the years. I recommend to come during the quiet times in the mornings and you’ll get good service.

I think this was the first time I walked in and bought everything without a second opinion or thought the service and knowledge from Natalie was that good. Don't go anywhere else for your bathroom reno :)

I don't want to give it even one star. The staff are extremely inefficient. This store should be closed. From buying things to paying, every step is too slow. I will never come to this brand store again.

CUSTOMER SERVICE Very bad experience, I was visiting here for my leptop issue in microphone 3 times with a week and also try to call 15 times No one answered, rude behaviour very bad experience

Delivery drivers are pathetic. Poor communication by the admin staff on delivery of goods. Poor after sales service. After paying so much one expect to have better delivery and sales service.

This is one of the best harvey norman outlet in Sydney. They have all kind of living, outdoor and tech products with good quality. I love this place for shopping for my home.

Went to look at Breville coffee machines. An actual Breville rep was in store, very knowledgeable and accommodating, so helpful, we are very happy with our new machine.

It is quiet expensive furniture shop, I can buy slightly different design products at much cheaper price online. And their promotion does not have any attraction.

It is the most biggest shop Harvey Norman. So many option to pick . Various stuff. Good decoration. Big space. Some good deal . Staff online and at shop are nice.

The Apple employee wearing a green T-shirt was so kind and nice. I went to see if I should buy an iPad or not, the staff was so kind that I bought it. Thank you

Wow most disgusting service by the home appliances department especially (CAM) no wonder you guys are losing money and everyone is buying the tech from JBHIFI!!

Flagship store, has some great displays of most of their products and plenty of staff to help you when you need it. And the coffee shop is pretty good too.

Very big flagship store withs lots of funitures n appliants. There is also a cafe inside. However, there are less varieties of cameras n lenses.

Beautifully laid out complex. Lots of displays. I was looking at bathrooms. Huge range. From a tiny budget to luxury , they’ve got the lot.

Looking for new bed! Great half yearly sales. Great service our assistant knew a great deal of information about every bed on the floor.

Simon at the bathroom centre was very helpful and friendly when we visited on our fact finding mission for our bathroom renovation.

Undercover parking, good prices. Bought our lounge suite, ipad, lcd tv and glass TV stand. Back for ipad service after 18 months.

Great sales reps who helped you get great service and great prices. Even bigger savings then going to other Harvey Norman stores.

Amazing range of products and deals. I went to purchase kitchen appliances and was happy to see the range of products on display.

Not bad, good range of stuff. Was looking for outdoor settings but did not have much stock. Electronics range was good.

Abby from the Breville Coffee demo display gave us a excellent demo. Very experienced in this field. Thank you Abby.

Great service offered in their bathroom renovation section with lots of examples to help with ideas

Plz dont go with srilankan Reception, Aunty. She is B efore Christ and no knowledge of process.

What: Harvey Norman's biggest store. Why: Decent range on display and the place is huge.

It's been 7 weeks since we ordered a sofa and we still haven't received it..

Nice ambience, good layout. Huge range of furniture at great prices.

A great place to simply buy everything for home. Love it.

Great shop ..Harvey has gone all out at this store.