I got my eyebrows laminated the other week and sadly, they got chemically burned. I went in not knowing much about the lamination process but I saw pictures on their instagram and liked how they looked natural, full, and tamed. The lady who did my service was nice but really did a number on my eyebrows. There was a distinct smell when she put the solution on, like burning hair. The after effect was small stubby hairs that were clearly chemically burned. I still had other hairs that thankfully survived the process but the way she positioned them looked unnatural. She also waxed the bottom but not the top of my eyebrows which seemed strange. I sent a message on instagram to the owners explaining what happened and with pics to show. Someone called me soon after and was really nice and apologetic. She offered a refund and credit to use for a service of my choice. She suggested I wash the solution off immediately, which I did. Unfortunately, my eyebrows could not be helped by that point. They are more unruly now than ever. Hardly the toughest eyebrow glue can keep them tamed. No amount of filling them in can take away the fact that when you look up close, they are burnt. I was told I can put castor oil on them to help nourish them back to health but likely it will take time (and them growing back out) before they are somewhat back to normal. I know other people have seemed to have good experiences here so I'm bummed I didn't.

I have been very happy with all my services with Kelly. She’s professional and honest about what I need and when I need it. I’m approaching my 30’s and was really feeling like I needed to take better care of my skin, I get a facial and dermaplaning done regularly with Kelly. I’m getting all kinda of conpliments on my skin since I’ve been on a better skin care regimen, also I love the products. So many great things to say, I also get my brows tinted and waxed and they are on a whole new level of amazing ! If you are going to Kelly you’re missing out !

Kelly is a brow WIZARD and I will never go to anyone else for as long as I live. She also helped personalize a daily regimen for dealing with my acne and recommended quality affordable products. I literally get my entire face waxed and I still leave feeling like a goddess, which never happened elsewhere. She also let me show her my nipple hair one time when I had a question and I really appreciated that.

My daughter and I have been seeing Sara in Carmel for several treatments over the last 6 months. We always look forward to our Mother - Daughter days at the spa- Sara is so pleasant. No matter what, Sara is a perfectionist! Since seeing Sara, I have received so many compliments - I have especially loved the Microblade Eyebrow Treatment results. Sara will give sound advice and you will love your results.

I scheduled a much needed facial at the downtown location with Morgan Braun and had the best experience! The studio is super cute and clean with a relaxing atmosphere. Morgan provided a personalized facial to address my skin concerns as well as recommendations to continue improving my skin in the future. My face was glowing after! I will definitely be returning.

Had my first services today at HBF. My aesthetician was wonderful. Pleasant conversation, wonderful technique. I highly recommend Kadaja. She was so good. Desk staff was super friendly as well as I was running late due to no fault of my own. EWC or NM Would have cancelled me being 8 min late. They did not do this. Highly recommend. #brazillian #dermaplane

I highly suggest scheduling with Kelly Armstrong. Her eyebrow waxes are the best I have seen (I used to be in the beauty industry). She listens to her clients and will provide custom eyebrow styling for each client. You will never leave with a "stenciled" on eyebrow. Her artistic and creative ability shows in all of her services. Highest recommendation.

Kelly is fantastic! I just started investing in my skincare and always have questions for her. She educates me on the products she uses during my facial and then answers all of my questions on what my at-home skin care routine should look like until my next appointment. The treatment is relaxing and my skin looks great when she's done!

I’ve used Kelly for years for my eyebrows and seriously feel so lucky to have found her! My eyebrows used to be in such horrible condition and now they are PERFECT! Ive referred dozens of friends to her and not one person was disappointed! I will never go to any one but her! The studio is adorable and very cozy too :)

Kelly has done an amazing job fixing up my eyebrows over the last year. She listens to what I want and advises and educates me on all things skin care. She’s done my eyebrows, facial, and me and my bridesmaid’s makeup for the biggest day of my life! I wouldn’t have trusted anyone else.

I have been here 3 times with different employees. You cant go wrong with anyone! A great experience and i have loved my results. I have had the brow arch with tint. They are great with recommendations. I am booking a brow lamination for my next visit!

I had an amazing experience for my first facial. The neck/shoulders, scalp & beard massage was great! My skin had never felt so clean & refreshed before. Every dude needs to experience what I did. Looking forward to some of the other offerings too!

I have been coming to Heather Brown Studio for a little over a year now and I absolutely love it! I am vision impaired and everyone I have gone to here has been extremely kind and patient with me. I cannot recommend them enough!

Kelly is amazing! She's extremely talented at making brows look natural. As someone who has very fine hair and sparse brows, I would highly recommend. She was an absolute pleasure and beautiful soul.

Had Botox done for my first time at this studio and it is fantastic!! Highly recommend. I told her I did not want it noticeable but I'd like my 11s gone and she did exactly that!!

Heather Brown Studio downtown has an excellent employee in Kelly! She takes care of all our brow and skin care needs. We would never consider anyone else!

Kelly is the best ever. There is no one else in the world I trust with my eyebrows. If you like/want to have beautiful eyebrows then she’s your girl.

Thanks Heather, love my brows! I can’t wait for my futures services. Very professional, knowledgeable, down to earth, classy ladies!

Kelly is AMAZING! She always asks me questions about my skin before starting. Every time I go I have a great experience.

Had another wonderful experience at Heather Brown Studio Mass Ave today! I always feel at home here, thank you again!

Great service and staff! I've been going to Heather Brown for couple years now and I love it.