I have been going to this pharmacy for years. All staff have always been extremely helpful and polite. The two regular pharmacists are wonderful, helpful and informative. My mother recently had her prescription changed to daily blister packs which they handle very efficiently. I would highly recommend this pharmacy.

Extremely unhelpful. I had passport photo taken at a cost of £15 before Christmas and New Year. When I applied on line I was informed my picture had expired as I hadn't done it within the month (3 days late!). I was told in a very unfriendly manner by staff that it wasn't their job to educate the public. So rude!

My first -and last- experience at this pharmacy was last week to collect a missed UPS delivery. "Sir, I think you're extremely rude" is what i said addressing the gentleman behind the prescriptions desk, walking out without my parcel which i've scheduled for redelivery to my address.

Not impressed with the passport photo service. They were unable to take a photo of my daughter and issue a digital code due to some sort of issue with their background. Multiple attempts by different members of staff were unsuccessful, kept waiting for quite a while.

Brilliant passport photo service at Hermans Pharmacy. The staff were super helpful and explained the process of using the ID code and its expiry to me very clearly. The whole process was so quick and easy. They also use software to validate

I like this pharmacy they are open late and the prices are often slightly better than competitors. Customer service is good, queues move quickly, and they thus far have never been out of anything I needed. It may be further from my flat but

I've been given the run around by this pharmacy all week and now I've had enough. Twice this week they haven't had my prescribed medication and I have to trail elsewhere without even an apology. Do they really think sick patients should be

We changed from Boots New Malden hoping for a more personal service. What a mistake! Several errors. I was given my wife's medication on one occasion. She has had errors with hers. On Wednesday I was told my prescription had been sent to

My mother needed a new passport and was applying on line. When we came to adding a photo they were extremely fussy. We had a perfect photo taken at Herman's but the passport office rejected it. This is where Herman's came into their own.

Sadly it’s not possible to leave a zero star review but that is what this pharmacy deserves. I will never use it again. I ordered a repeat prescription two days ago, went in yesterday and it had not been filled. I rang today to see if it

absolutely shocking conduct from a Health care Professional, not helpful or caring. If you have changed your opening hours hers an idea why not change this on your website? You have obstructed my supply of tablets, you are not and never

Absolutely no friendly staff, I bought a sleeve to tight my shoulder and realised in few minutes that this is not what I need and went back for refund. The team member refuse to refund my money, they said one you buy something you can't

Worst service from counter staff have ever experienced. Rude, unfriendly and unhelpful. Even the manager has a disrespectful attitude and defended the dreadful behaviour of his counter assistant. No wonder they have that attitude to

Friendly pharmacy ,I collect my prescriptions from this pharmacy and I always got the all medication on time, this pharmacy does other services like passport photo and flu vaccine as well.All the stock availability on shop floor and

I DISAGREE with sour reviews of this wonderful family run pharmacy. Prescriptions emailed from GP always ready within a realistic time frame. We provided at home end of life (palliative) care for my mum and they were amazing. As the

Recently moved to this pharmacy from a different one in new Malden. The staff here are super helpful and friendly. When my prescriptions are sent from the gp they have my prescription ready almost instantly, and if they don’t

they actually deserve no stars. the the man is obnoxious, and rude. I had the misfortune of having a parcel sent there without my permission from ups. not my choice. he demanded I show him a passport or driving license, as if

Sadly cannot leave zero star, one star is more than they deserve. I had some average interactions with this pharmacy over the years but the rudeness of the pharmacist on the last contact was too much for me to ever go back.

I visited for asking headaches symptom, and the guy said - nothing to do for you, go to GP so asking again, he said what do you want ? .. Seem not normal, so I went out after giving thanks.

The lady who I assume owns this business believes she’s superior to everyone else. No respect for people or their time. Selfish human being, who likes to judge people. Wouldn’t recommend.

⭐⭐⭐⭐⭐ I had the pleasure of visiting Hermans Pharmacy in New Malden recently, and I can't say enough about the excellent service I received from Vinesh, the

Very good service, always have my medication ready and plenty of stock. Amazing passport photos taken, very high quality , friendly pharmacy with staff.

All the staff are very polite and helpful. My prescription is always ready and waiting for me to pick it up. The pharmacy offers many other facilities

The only independent pharmacy in New Malden! Very professional staff. There's a great range of products such as Vichy, Roche Posay, Bioderma. Lovely

Brilliant service from this pharmacy, i've been there a few times to pick up general bits and bobs and they are always very friendly and helpful.

Great pharmacy! It has everything you need and more, and the staff were very helpful in advising what I needed to relieve the symptoms I had

Absolutely disgraceful. The nurse in the consultation room is racist. I booked the covid jab on NHS website following the completion of the

I have been using this pharmacy for the past 10 years and they have always been on time with my medication . Very happy with their service.

Lovely pharmacy.very helpful staff. Always willing to help. Willing to order anything for you. Also do passport photos.

Very good service. They do great passport photos - whilst you wait and a very reasonable price.