Incredibly long wait at the counter. The person working was nice but did not recognize my loyalty status (president's circle, which should give me a free upgrade). In addition, upon returning the EV that I rented, I was given a final charge that included many hidden fees and a $35 refuel charge (I left the car at 75%).

Have used this LaGuardia center a bunch lately. Usually good , well organized, and shuttle drivers are great. Only once they did not have the gold board organized and I had to wait in line for a while late at night for a car. Cars were clean and not badly maintained recently.

Frequent business traveler. Stood at terminal C at LGA for 30 mins in the cold. The shuttle went by 4 times and never stopped. I called their office and nobody answered. Switched to enterprise and it was half the price and they picked me up in 2 minutes.

We got stuck due to our flight delay and landed just before 1 A.M. They close by 2 A.M. Literally had to run to Hertz and even after that we were not assigned the car of our choice. Instead, we were given an electric vehicle as that was the

Don't go expecting good service especially if you have the ultimate displeasure of dealing with Liz, who will do the barest minimum possible. Also called another customer an idiot (after he walked away) in front of me lmao. The manager

Prepaid for a long range Model 3 six months in advance and just as I feared they didn’t have it when we arrived. The only car they could offer was a standard range which made the trip a lot more difficult to plan around. Somehow, I was not

The desk staff were friendly and nice. We had to wait for quite a bit in line despite there not being that many people; the couple of people in front of us just happened to be struggling a little bit but the staff was patient with them and

I had a very pleasant experience renting from this hertz and having a Hertz gold account make the process even easier. They have a shuttle to and from the airport and it's direct in LaGuardia. With the construction it used to be a two stop

Buyer beware - the cars are good, the location is easy to get to and from, however the customer service at this location is terrible. They processed my return 2 days late, and charged me for an extra 2 days and a late fee as a result. They

I reserved a gas power vehicle since I had a long ride ahead of me. When I got there they assigned me a EV with a 150 mile range. My need was at least a 200 mile minimum. When I explained why I reserved a gas vehicle they found one it's an

This is the second time I have reserved a car through the app and had to wait over an hour because the Hertz #1 Gold Club had a “see counter” by my name at the airport counter. I don’t understand why you have express service that does not

NEVER RENT FROM HERE. I you feel like gambling and having bad service please feel free to. Although I think I will never rent from Hertz in the future with the bad service I had with them. The workers at this location were very nice so no

This location seems to be running PLATE PASS scam. Though I chose 9.99/(only on the days I use tolls) plus tolls option. I was charged (scammed imho) for 27.99/day Plate Pass for all the days of rental period which was more than the car

LGA Hertz seems to be a fairly well oiled machine, after picking up/dropping off a few times here. Experience for a gold member has been good; loyalty status recognized - name has been on the board and there has been a nice selection of

STAY AWAY. This place is operated by criminal scam artists. Not only they don’t clean their cars and leave food and trash from previous renters but they also scam you on gas. Make sure to save your gas receipt before returning the car

They NEVER ANSWER the phone! Training is not needed to answer the phone. Hertz as a corporation need to do better. As a long standing customer, I see how things have gone completely downhill. This particular location always has "some

I rented a car from hertz years ago in Astoria ny location now closed as it does not show up in google map. My credit card did not have enough limit for their withholding deposit and they kept 200 dollars from my credit card after I

My trip to hertz was quick and swift after a long day of traveling! Jalina was a great help and answered all of my questions with no issues. This is my first time renting from a Hertz location and I will definitely be back.

Quick & painless, except we didn't want an EV & got charged $20 extra per day & $3 extra per day for additional driver because we used my wife's CC & I drove. Shuttle was a lot better than expected.

Returning the car was a little tricky. There are no signs indicating where they are located at the airport. It’s about .5 mile off the highway. Make sure you use GPS and type in “Hertz - LGA” .

Great rental experience! From check in to returning the car. The only downside was that the lady shouted at us when returning the car. She told us to leave the keys in the car.

I loved my Tesla rental with Hertz! The best supercharger in the area is actually near JFK, but if you charge to 85%, it will still be above 80 when you get back to LGA.

Title: President Circle Member Disappointed by Service at This Location As a loyal President Circle member, I have consistently had positive experiences

Absolutely TERRIBLE experience and service at Hertz LaGuardia. We had an issue with the driver’s name on our booking. We tried to modify the

Julisa was awesome dealing with me late night on a Sunday. What professionalism and courtesy I was very happy. She should be promoted!

Amazing experience- smooth process, incredible easy transition; and definitely exceeded expectations. - Happy camper …

Title: Disappointing Experience with Hertz I recently had a highly disappointing experience with Hertz. I encountered

Customer service was amazing. They gave me a selection of cars to drive no hassle. I enjoyed driving the Nissan

Just rented a Tesla Model 3 during July 4th week to visit family and I am BLOWN away by this car.

Staff behind the counter on Sunday morning were nice & helpful and check out went smoothly.