Please stay away from this location. If I could I would give them a zero star. I had the worst experience picking up my car. I won't go too in detail but I do have video evidence, pictures, documents on how my experience was with this location. Yelp wouldn't have enough room for me to explain the whole experience to perfection. Started off with both employees showing up to work an 1:15 min late. My appointment which I booked with hertz online was at 8am. Not only did both employees show up an hour plus late. No apology, zero professionalism but instead I was told I was wrong because they open up at 9. The funny thing is there was another couple there with me who had an appointment at 8:30. So who really is in the wrong here. After not even getting a greeting from the first employee who showed up. He went straight to the computer but for what, because he had no idea what to do to get my car reservation going. Keep in mind I had work that day thinking my appointment was at 8. As the first employee was doing nothing on the computer I just stood there with no guidance. We had to wait for the second tardy employee to show up. The second employee who I assume was the manager was even more rude than the first, he was getting mad at me because I didn't want to get his insurance he was pushing onto me. Fast forward to finally getting my car. Not only was the car not clean outside and in the car was damaged severely. The first employee ran outside and with a dirty rag, keep in mind during Covid, and started wiping down the inside of the car and giving it a quick vacuum. Aren't these procedures supposed to be done before getting your car?? Zero Covid protocols are being taken place at this location. As I had to get to work I took the car I had no choice to argue but instead kept evidence to where I wanted to leave as reviews and to talk to corporate about. Not only was the car dirty after the second day the battery literally blew up. It's a two year old car. How can this happen? Aren't they suppose to do vehicular checks. Bet if you asked them for the car reports they would have no clue what to show you. My story continues but it's just too much to type out. Bogus customer service, bogus cars rented here. Rude employees Stay far away from this location. I've notified corporate about them and they should be looking into my case. Take your business elsewhere, trust me.

Was promised a car luxury (Chrysler 300- or similar) for Thabksgiving weekend , was told no worries, we will work on getting you the car you want, if not I will get you in a small SUV ... next day, of course they don't have it... so they work out a deal with my husband for the Mercedes AMG.. for what was suppose to be 20.00 more a day (4 days) ended up to be more Like 150.00 more than our original quote for our luxury car , def. not worth it, not for long distance car, or if you need space and comfort.. I don't blame them though, it gets super busy for holiday weekends... Chris is very pleasant to work with. He helped me over the summer for an Insurancd claim /accident - and he made sure to handle everything. SN: (Just don't leave anything in the car... last I saw my Burberry sunglasses was in the car Friday late Night but feeling ill Sat.morning , the day of the return , I didn't get to go through the car , called Monday and nobody seen it. :( hopefully it'll turn up still, I'll keep u all updated

So annoyed by this branch! I used to be so brand-centric, supportive and 'letter-writing complimentary to corporate about this location', but their service has steadily gone down hill. Yesterday, I asked Michael (because of my height and long legs) for a comfortable car to accommodate my frame. Instead, and despite the fact that their lot was packed with un-rented cars, I was given a clown car that truly was the most uncomfortable ride I've ever been in. My complaint to Michael brought on vacuous eyes and when I told him I had over-filled the gas, that generosity of mine was met with a grunt. I am now going to my chiropractor to get my back right. You lost me, guys. I'm not that hard a person to please, all I take is a little courtesy. Goodbye, forever! Back to Enterprise. They, at least, listen and respond.

WORST EXPERIENCE EVER! After reading a few comments I decided to give it a try and decided to make a reservation MORE THAN A MONTH IN ADVANCE. By the time I arrived at the location the person name WILL, which is the guy working there was very rude. He doesn't even greet people. I told him I was going to pick up a car and he just said, "Sorry there is no more, you are gonna have to go somewhere else". I asked him why if I had already place the reservation. His answer "it is not guaranteed"...He doesn't care about customers. I could continue talking about how bad this company treats its customer. I do recommend you to STAY AWAY from this place. I usually don't write reviews, but this time it is needed to prevent you from having a bad experience.

Very rude, very unprofessional and the manager who is Amenian he is very bullying. I have many Armanian friends I have never seen anyone as rude and as unprofessional as him. I had reservation he didnt want to cooperate with me. I called for a pick up, from a tow yard I had to go to since my car was just totaled on the 405Fwy, and he didn't want to come and pick us up. Took my business to 0.4 miles down the street to Enterprise. Walked in picked my car, they upgraded me for free and walked out in nice new washed car from Enterprise.

The guy that was working today it was really rude when he saw that we were speaking Spanish he told us to let him work that he had a hard day if we can go out side the offices !! we where going to get 2 rental cars I ask him is this how you treat the customers and he toll me in a rude way " bye " bye " bye after I left I want to enterprise and you can tell the difference and the customer service right away as soon as I got there one of the members open the door for me and smiled and said what can I help you today!!!

I was picking up a rental up from insurance and the guy was just not so friendly. I was asking him questions and he was talking back in a rude way. I didnt get even get his name or anything I didnt feel comfortable getting a rental at that place so I decided to go somewhere else. I wouldnt suggest going there in my opinion. It’s been the second time going there fyi. Decided to give it another chance but never going there again. Hope it helps someone when deciding to get a rental there.

8/14/2020 Friday. EXCELLENT service!!! from Sepulveda North Hills, CA The two gentlemen, Justin and Emmanuel are so helpful, friendly, thoughtful, sweet, polite, cool and very professional. They helped us so much from the beginning and the end. I can’t thank enough for everything you guys did for us. Thank you so much for the ride. I really appreciate it. I’m so thankful! God bless you Guys ♥️

Straight‐up fraud. Classic bait-and-switch at this Hertz. I shopped around and made a reservation then walked a mile and a half in 90 degree heat to get my car. "We don't have anything available for that price. We have lots of Economy cars but it will be $10 more per day. The reservation doesn't guarantee the price." Stereotypical rental car scam - I felt like I was in a 90s sit-com or something.

After diverting us to a different location because the car wasn't available in time, it turned out they gave us a car without legal registration. It expired four months ago. Luckily we caught that before our road trip. When returned it took them 45 minutes to figure it out and switch our car. Definitely the first and last time to rent a car from them. Complain to Corporate is on its way.

The employee that helped me, has no idea what he was talking about. I was having a slight issue getting a car. 1st I was told one thing then 2 minutes later I was told something completely different. I ended up leaving and going to a different location because the car had already been payed and placed on hold. I went to the Burbank location and had a much better experience.

Horrible they charged me twice I received an invoice payment was made after I returned the car never got my deposit back I made a claim to my bank they were trying to charge me twice they reversed it because merchant said I was charged for damages which there was none worst experience I have proof I have provided and nothing they robbed me so don’t ever go here

North Hills branch is one of the best customer service you will get. Chris was very personable and nice. The place may be small but it doesn't matter. The car we had was excellent--- no odor, fast and efficient. Just take note of the address---- drive slowly when looking for the Hertz branch as you might miss it. I will definitely recommend this branch.

Simply rude. I called this local office to ask question on my reservation which I booked 30 seconds ago. The guy who answered cuts me off and said in interrogating tone "before you ask the question, what car did you book?" I hang up on the spot and cancelled reservation online. Going with Enterprise. This happened at Fri, March 25th at 12:30pm.

The staff here is always amazing! Emmanuel & Kenny do what it takes to ensure you leave happy. My rentals always go smoothly if not they do there best to make sure I leave happy! Good service goes a long way! I truly appreciate their service which is why I keep going back! Hertz is lucky to have them!!

After reading so many negative reviews I was quite discurraged,but they offered the best rates in town for the vehicle I needed so I decided to give them a try, and I'm glad I did. Staff was polite and proffecional I got a great vehicle at a great price, smooth check out & smooth check in, Sweet !!!

GREAT SERVICE FROM North Hills Ca Thank you MOUSHEG VKHKRYAN THE SUV was absolutely perfect for my travels to Oregon. Thank you for your help & super kindness, all was appreciated I will definitely recommend you & I will be back to rent another vehicle when in town. Thank you Sincerely Bonnie Reese

The customer service was terrible! Will the agent was not helpful at all and was very rude. We made a reservation a month ago and they said there was no car available and for us to go somewhere else. I will not be renting from Hertz ever again due to rude customer service and lack of ethics.

Worst experience ever. The gentleman that help us was in a bad mood. He was mumbling and we couldn't understand a word therefore we had many questions. Every question we ask the guy just started at us and make us feel so stupid for asking questions. Do yourself a favor.

Stay Away From This Place Reserved a car 5 days in advance, and on the day the agent called me to tell me the car was not available. I told him I reserved it in advance and he hold me that just because I reserve a car does not mean it will be there for you. Really

The new guy thay works there is very philosophical, he needs to work on building rapport with the customers thay come in. The manager is ok, however, they need to refrain talking in their own language about the customers!!!

Worst location by far! Guy went talking on cell phone and didn’t even care, 3 people waiting and he is not even care. Rude, can’t explain anything nor offer anything good. Worst I ever had.

The worst customer service at this hertz… specially if u have to talk to the associate there called will or as he says he is called will.. very rude and very disrespectful to Customers

If you rent a car here please read the things they need from you to rent a car before you go or else they will have you running back and forth for a while. The employees are nice.

Terrible customer service. Their customer service personnel puts your call on a speaker so you can barely hear and they curse, they are impatient, curse and hang the phone on you!

The rental team here are Awesome!! I have rented from them a half dozen times at least and always have received an excellent deal and great service. I highly recommend them.

Had an issue with my rental that was resolved quickly and professionally by the staff. I thoroughly enjoyed my experience here. The prices were competitive as well.

Came to get a car right when they opened, they showed up late without existing themselves. Very unprofessional especially since we were on a tight schedule.

Pésimo servicio, carros asquerosos , no los limpian adecuadamente malísimo todo ni siquiera una estrella merecen pero no hay opción para no darles

Rude, unprofessional and unhelpful guy that answers the phone, you have to speak first because he won’t. Doesn’t understand what you say.

Just the worst. Guy at the desk was so rude. Car smelled. Checked car u set passenger seat we found weed. I’m so furious. Never go there

We'll run location! Employee is very knowledgeable and super friendly. Highly recommend over other or more expensive car rental spots.

I will never rent a car from this location again costumer service need to be better can corporate to make a formal complaint.

Service was fast due to my reservation. I highly recommend you do a reservation. I rented a nice car with a great daily rate.

Horrible service...they sent me an email that said I had a reservation for 5:30 and when I got there they were not opened.

They have a great service The car that I drove was really nice and comfortable. The guys are very nice Thank you guys.

Car was dirty when I picked it up. I exchanged car and 2nd car was dirty also. When I rent a car I expect it be clean

Everything was great! Easy and fast. Great costumer service I upgraded my reservation and the price was great!!!

Worst customer service of all time! I didn’t even know how you could be this bad! Dirty car, dirty location tbh

Customer service wasn’t that great. One of the guy that’s works there acts like I was wasting his time.

This was the worst experience I’ve ever had at any business that should say enough.

They wanted to charge me $115 just to return the car to a location 15 minutes away.

The manger was rude and cold. Didn't explain why I could not rent a car . Horrible

me pidieron una credit car no aceptan targetas dedebito no me gustoel servicio

Not helpful at all. Corporate and local offices need to get on the same page!

Amazing customer service Gigi was the best very helpful and very courteous

Very good customer service. This is definitely a place to get a rental.

reserved a car a week in advance, they don’t have any, simple as that.

Awesome ppl! Tbh they helped me out a lot. Very friendly as well.

Kenny was very helpful and polite! I'm definitely coming back!

THE BEST CUSTOMER SERVICE AT THE NORTH HILLS LOCATION!!

Excelent costumer service, definitely recommended 100%

Dont rent from here. They try to nickel and dime you.

Clerk was easy going polite and friendly

They take to long and not good service

Great price for a nice and comfy car.

Only rental I use. They are great

Great service, honest dealers.

They never have enough cars!

GREAT EXPERIENCE ALL AROUND!

Great prices, good service!

is suck they close to early

Ask for the weekly Special

smooth and prompt service

Very helpful and friendly

Great staff, very helpful

Great customer service

Good customer service

Nice and easy

Bad service,